What is Conflict?
Conflict is any disagreement between two or more people and groups. Whenever two or more people have different interests, values, goals, and understanding conflict arises. It may be in a person, within people, within groups, or within organizations.
In other words, conflict refers to all kinds of opposition or antagonistic interaction between or among individuals and groups. It exists whenever one party perceives that another party has hampered or is about to hamper, the accomplishment of goals.
Conflicts indicate a scarcity of various things such as understanding, agreement, and compatibility among people in a sharing environment. It can arouse emotions and anxiety, lower satisfaction, and decrease performance.
In organizations, conflicts arise due to various reasons, the one reason is when employees do not get the salary they expected. Similarly, when one employee agrees with the given responsibilities and another is not.
Definitions:
- Conflict involves incompatible behavior; one person interfering, disrupting, or in some other way making another’s action less effective – Dean Tjosvold
- Conflict is disagreement among two or more individuals, groups, or organizations – Griffins
- Conflict consists of all kinds of opposition or antagonistic interaction. It is based on scarcity of power, resources, or social position and differing value structure – Stephen P Robbins
So, conflict is a process by which a person or assembly senses frustration in the pursuance of some plans, goals, or objectives. It is closely related to change and inter-personal dealings.
Views On Conflict
There are 3 views on the conflict, the traditional view, the human relations view, and the internationalist view. They explained as:
The Traditional View
According to the traditional view, all conflicts are harmful and avoidable. Conflict is viewed negatively and associated with turbulence, agitation, destruction, irrationality, and violence.
The Human Relations View
Behavioral scientists argue that it is a natural and inevitable outcome in any organization and as such should be accepted. Conflicts are bound to arise in organizations because an organization is composed of individuals having different goals, values, and perceptions. So conflict is unavoidable and need not always be harmful. Under certain conditions, it could lead to more innovative solutions to problems.
The Internationalist View
This is the modern view on conflicts. Here the disagreement is regarded as not only inevitable but also useful. The internationalists argue that if harmony, peace, and cooperativeness prevail in an organization for a long time, the organization is likely to become non-responsive to innovation and change. A minimum level of conflict is required to enhance competency and make itself critical and creative.
Features are:
- It occurs when two or more parties pursue mutually exclusive goals, values, or events.
- It can exist either at talent or over level.
- It is the opposite of cooperation.
- It is a dynamic process.
- It indicates a series of events.
- It is a misunderstanding.
- It is inevitable.
- It is a reason for creativity.
- It is a part of us everyone’s life.
Types of Conflict
Intra-Personal Conflict (Within an Individual)
Intra-personal conflict arises inside an individual. It arises due to divergent goals and multiple roles, which the individual is expected to play.
Goal conflicts occur when an individual faces the problem of choosing among competing goals. Role conflicts arise when the expectations of a role are materially different or opposite and the individual can meet one expectation only at the cost of other expectations.
It also occurs due to role ambiguity. Role ambiguity occurs when an individual is not clear regarding his duties and responsibilities.
Interpersonal Conflict (Between Individuals)
It occurs in a condition when two or more persons interact with one another. Such interaction may take place between peers or seniors and subordinates.
The conflict between them may arise due to the difference in their choices made by them. It is a result of an individual’s inability to confirm the norms of the groups. The main causes of it are personality differences, perceptions, clash of values and interests, power and status differences, scarcity of resources, etc.
Inter-Group Conflict
It occurs between two or more groups in the organization. Many intergroup conflicts arise for organizational causes rather than interpersonal causes.
The conflict between line and staff, between production and sales department, and between management and unions, are examples of group conflicts. The major reasons for intergroup conflicts are competition for scarce resources, joint decision making, task interdependence, introduction to change, and incompatible goals.
Inter-Organizational Conflict
Inter-organizational conflict is called when it arises between two organizations. It is a result of business competition. Both the conflicting parties generally engage in providing similar types of services or products. Both parties become barriers to each other’s success.
Causes and ways to Resolve Conflicts
There may be various causes/reasons for conflicts in the organization. The manager has to take the necessary steps to resolve these conflicts. The most causes of conflicts in the organization are pointed out below:
- Misunderstanding
- Personal Differences
- Information Deficiency
- Goal Differences
- Lack of Role Clarification
- Threat To Status
- Lack of Trust
- Scarce Resources
- Poor Communication
- Organizational Changes
The manager should take careful steps to resolve these conflicts, if not the organizational goals can not be achieved in time and with expected resources. He should go for conflicts stimulation, prevention, and resolution techniques. They are:
Conflict Stimulation techniques:
- Reorganizing
- Communication
- Encouraging Competition, and
- Bringing in Outsiders
Conflict Prevention Techniques:
- Super Ordinate Goals
- Reduce Interdependence
- Exchange of Personnel
- Liaison group
- Appeal to higher Authority
Conflict Resolution Techniques:
- Problem Solving
- Accommodation
- Compromising
- Avoidance
Learn More: Full Guide on These Conflicts Management Techniques
From Simple English Wikipedia, the free encyclopedia
A conflict is a struggle between people which may be physical, or between conflicting ideas. The word comes from Latin conflingere Conflingere means to come together for a battle. Conflicts can either be within one person, or they can involve several people or groups. Conflicts arise because there are needs, values or ideas that are seen to be different, and there is no means to reconcile the dispute.
Very often, conflicts lead to fights, or even wars (in the case where conflicts are solved with weapons). Conflict between ideas is usually fought with propaganda.
[change | change source]
- Conflict resolution
- Dispute
Conflict is a state of disagreement between two or more parties. This disagreement can be realized in both peaceful and violent manifestations. A clash of interests, values, actions, or directions often sparks a conflict. Conflict occurs on a many levels—within the individual when a person confronts their own competing desires; between individuals such as in a marriage; between groups of individuals, such as work groups; between societies or cultures, such as different religions or ethnicities; or international conflict which may become a fully fledged war.
While differences are natural, the ways to resolve them can be violent or harmonious. Appreciating diversity of opinion, ability, and interest is the beginning of living in harmony, allowing the development of new ideas through give and take with each offering different information or skills. Overcoming the barriers between different individuals and groups, living in service to others, is a good foundation for successful interactions that will not lead to violent conflict. When conflict has occurred, reconciliation requires that each become sensitive to the other’s perspective and experience, possibly through the use of a mediator. True reconciliation is achieved based on forgiveness.
Definition
Conflict is a state of disagreement. To be considered conflict, a number of characteristics are generally evidenced (Dana 2000):
- Interdependence — those involved need something from each other
- Blame — the parties attribute the cause of the dispute to the behavior, attitude, beliefs, and so on of the other
- Anger — the situation causes one or both parties to experience significant emotional reaction, in the form of anger
- Actual problems — the behavior of those involved in the conflict leads to problems for themselves and others.
Conflict is generally regarded as an unpleasant state of affairs. Terms associated with conflict by people from over 60 countries worldwide include anger, avoid, bad, control, destruction, fear, fight, hate, impasse, loss, mistake, pain, war, and wrongdoing (Weeks 1994).
Conflict resolution is the attempt to reduce the tension and difficulties associated with a state of conflict. Methods of conflict resolution have been developed and applied in a wide range of social situations.
Types
Conflict can occur between individuals or between groups of many types. Among these variations are: interpersonal conflict between two people (such as within a family in the form of sibling rivalry or conflict between husband and wife, or bullying in school situations), group conflict between two groups (such as within a work environment), inter-societal conflict between two societies or cultures (such as conflict between Islam and Christianity during the Crusades, or between different ethnic groups within a country), interstate conflict (such as civil wars), or international conflict (war between two countries). Conflicts in these levels may appear «nested» in conflicts residing at larger levels of analysis. For example, conflict within a work team may play out the dynamics of a broader conflict in the organization as a whole.
Conflict can also occur within an individual. This conflict can be rational opposition between logical arguments or can degrade into schizophrenia, in which a person’s mind is actually divided against itself. Such a struggle is often subconscious and can result in great stress for the sufferer. Sigmund Freud believed humans suffer from a number of conflicting impulses for survival, sexual pleasure, and social restraint, which result in neuroses and other mental disorders.
Psychologist Kurt Lewin developed a typology of internal conflicts that individuals face. He identified several situations in which we experience mutually irreconcilable alternatives that arouse different emotions:
- Approach-approach — when we want two different things, both of which we like (have «positive valence»)
- Avoidance-avoidance — when we have to choose between two alternatives that we do not like («negative valence»)
- Approach-avoidance — when one thing has both positive and negative qualities
- Double approach-avoidance — a choice between two things each of which have both positive and negative qualities.
Causes
Together with the varying levels of conflict come a wide variety of external causes of conflict. These include specialization, in which niches fight over the right to assert validity of their position; interdependence, when a group cannot operate without the assistance of others; arguments over common resources; differences in goals; over authority; jurisdictional ambiguities; skills and abilities; values and ethics; and cultural differences.
However, all conflicts have as their root cause self-centered behavior, when one’s personal desires, or those of one’s own group, are pursued without regard for the needs of the other or for the larger society to which both belong. The result of such selfishness is the breakdown of harmonious interactions or the initiation of aggressive and destructive behavior.
Conflicts within the individual also arise from wrong motivation. Human beings often find themselves in situations where they experience a conflict between their mind, which seeks such eternal goals as beauty, truth, goodness, and love, and the body, with physical desires for such things as sleep, food, shelter, and sexual gratification. The conflict between these two types of desires is inevitable, since the nature and thus the needs of the mind and body are different, one being internal and eternal the other external and temporal. It is the challenge of all people to resolve this by training the body with discipline, and strengthening the mind to pursue goals of value while taking care of the needs of the body so that it can serve the mind’s goals.
Similarly, dealing with the types of internal conflict described by Lewin is a normal feature of choice between alternative courses of action. Learning to deal with these conflicting emotions is part of the process of individual character development.
Human beings also experience a conflict between the mind’s desires in pursuit of goodness, serving the whole purpose, and those that can be termed evil, namely those that seek to harm others, threatening or destroying the safety and well-being of others or even society as a whole. This type of internal conflict, which all people experience to some degree, is the subject of great debate. For many religions, this situation results from what may be called the Fall of Man, or a deviation of human nature from the original ideal of creation. In this view, the suffering resulting from wrong desires and our struggles to deal with such conflicts is something we are called to overcome. The secular view, particularly that of [[science
|scientists]] who accept evolution as fact, tends to regard both internal and external conflicts as part of our «animal» nature that enables us to survive.
Conflict theory
Conflict theory attempts to explain social conflict through the idea that all participants in a group or society attempt to maximize their personal benefits and are therefore at odds with all other members of the population. This view stems from the Hobbesian idea that men are naturally selfish and in a constant state of war with one another. The idea was later elaborated on by Karl Marx who believed history to be the story of conflict between the wealthy and working classes. Marx taught that this conflict would eventually erupt into a society-wide war or revolution. The theory has also been applied to microlevel interactions.
Conflicts among animals
Aggressive behavior is common in many species. Conflicts and their resolution appear to follow somewhat similar patterns between those between human beings.
Conflict resolution has been observed in non-human primates. Aggression is more common among relatives and within a group, than between groups. Instead of creating a distance between the individuals, however, primates were observed to be more intimate in the period after the aggressive incident. These intimacies consisted of grooming and various forms of body contact. Different types of primates, as well as many other species who are living in groups, show different types of conciliatory behavior. Stress responses, like an increased heart rate, usually decreased after these reconciliatory signals. These findings contradicted previous existing theories about the general function of aggression, such as creating greater space between individuals (first proposed by Konrad Lorenz), which seems to more accurately apply to conflict between groups.
In addition to research in primates, in more recent studies biologists have explored reconciliation in other animals. Peaceful post-conflict behavior has been documented. Reconciliation has since been documented in such species as spotted hyenas, lions, dolphins, and domesticated goats.
Conflict Resolution
Conflict resolution is the ending of a conflict, or at least reduction of its severity. It may involve conflict management, in which the parties continue the conflict but adopt less extreme tactics; settlement, in which they reach agreement on enough issues that the conflict stops; or removal of the underlying causes of the conflict. Settlements sometimes end a conflict for good, but when there are deeper issues—such as value clashes among people who must work together, distressed relationships, or mistreated members of one’s ethnic group across a border—settlements are often temporary. True resolution of conflict involves not only a cessation of antagonistic interactions, but also a reconciliation—forgiveness and a new start in the relationship.
There are many ways that can end a conflict, ranging from surrender or escape, acting with sufficient violence to defeat one’s opponent, to filing a lawsuit so that the courts will resolve the issue. These methods assume that one side is either correct or stronger than the other. An alternative approach is to assume that agreement can be reached through communication between the parties. Methods involved in such forms of conflict resolution include negotiation, mediation, arbitration, and mediation-arbitration, which is a hybrid of the two processes.
Negotiation
Negotiation, the most heavily researched approach to conflict resolution, has mainly been studied in laboratory experiments, in which undergraduate participants are randomly assigned to conditions. These studies have mostly looked at antecedents of the strategies adopted by negotiators and the outcomes attained, including whether agreement is reached, the joint benefit to both parties, and the individual benefit to each party.
Researchers have found that problem solving behavior such as giving or requesting information about a party’s priorities among issues encourages high mutual benefit. Contentious behavior, such as making threats or standing firm on one’s proposals, encourages failure to reach agreement or, if agreement is reached, low joint benefit. Conceding makes agreement more likely but favors the other party’s interests. The party who makes the first offer tends to achieve greater benefit than the other party.
Three states of mind discourage concession making: viewing concessions as producing loss rather than as foregoing gain; focusing attention on one’s goal rather than one’s limit (the alternative that is minimally tolerable); and adopting a fixed-pie perspective, in which one views the other’s gain as one’s loss, rather than an expandable pie perspective. Adopting any of the states of mind above diminishes the likelihood of agreement; but if agreement is reached, it increases the likelihood of winning, especially if the other party adopts the opposite state of mind.
Negotiators from individualistic cultures tend to take a more contentious approach, while those from collectivist cultures are more concerned about maintaining positive relationships and hence more likely to cooperate (concede or engage in problem solving). Accountability to constituents encourages contentious behavior for individualists, it encourages cooperative behavior for collectivists.
Mediation and arbitration
Two common forms of third-party intervention are arbitration and mediation. In arbitration, the third party listens to both sides and then renders a decision, which can be either binding or advisory. Most mediation consists of third-party assistance with negotiation. When conflict is severe and the disputants have difficulty talking calmly with each other, mediators can put them into contact and help them develop a cease-fire or settlement. If the disputants cannot or will not meet each other, mediators commonly become intermediaries and shuttle between them. Sometimes a chain of two intermediaries is necessary because there is no single individual who can communicate effectively with both sides.
Research into mediation suggests that it is usually successful in producing settlements. Disputants generally prefer mediation over arbitration, since it allows them to retain control over the final decision. This means that where failure to reach agreement in mediation is followed by binding arbitration, disputants will work harder to reach agreement than in straight mediation. In the case of small claims disputes, that mediation produces more compliance with the agreement than adjudication (a form of arbitration), perhaps because mediated decisions accord more with the parties’ needs. To be fully successful, mediators must be seen as impartial between the two parties. Having stronger initial ties to one side than the other is less damaging to the perception of impartiality than exhibiting bias during the mediation session. Disputants even sometimes prefer that the mediator be close to the other party so that he or she can exert influence over that party.
Reconciliation
Forgiveness 2 — part of the Forgiveness series by Carlos Latuff.
Reconciliation is the transition from a broken relationship to a restored one. Often, the restored relationship is stronger than it was prior to the conflict. Reconciliation allows renewal, which opens new avenues of friendship based on the common experience of the conflict and its resolution. The process of reconciliation involves taking a closer look at the other and at oneself, which leads to greater empathy, understanding, and respect.
Forgiveness is essential to bringing to an end the tensions that exist in the conflict. It means giving up the claim to retaliation and allowing positive interactions to take place. Forgiveness does not excuse wrong actions, nor does it mean that they are to be considered acceptable in the future. However, it does mean that they are no longer a barrier to effective communication and harmonious interactions.
Often forgiveness is difficult because the wounds of the conflict run deep. In many cases, it is the act of serving the other that allows these feelings to change. Thus, service learning, a form of experiential education, has been found effective in bringing together those who have had difficulties and allowing them to see each other in a new light. Whether this involves one party directly serving the other, as in a community service project in which white youths clean and restore parks and playgrounds in a black neighborhood, or where both parties work together to serve a third community, the act of service opens the heart and allows new understanding and appreciation of the other. Reconciliation becomes easier on this foundation.
Conflict resolution in schools
Among children, conflicts occur many times simply because of their immaturity. They are still in the process of learning to develop their social skills, and learning to resolve conflicts is part of their growth process. Schools offer a situation where conflicts will be experienced and where conflict resolution skills can be learned. To assist students in their development of such skills schools need to set high expectations for their students’ behavior, conveying the message that over-aggressive and antagonistic behaviors will not be tolerated.
At the same time, teachers need to give students choices so that they can work out their differences by themselves. Teachers can challenge students to analyze and suggest solutions to conflict situations. In this way children learn to take responsibility and go beyond the tendency simply to blame the other, expanding their responses to provocation beyond defensive reaction.
Students also need to learn how to communicate their feelings and needs constructively. Violence often results from inability to communicate effectively. Effective communication skills involve listening and comprehending, as well as expressing one’s own viewpoint well. Students can practice articulating the other’s viewpoint to foster empathy and mutual understanding.
Peer mediators are very helpful in resolving conflicts in school situations. Students can learn valuable lessons by acting as mediator and helping others to find solutions to conflicts. If peer mediation is not sufficient, teachers or school administrators may intervene to bring about resolution.
Conflict resolution in marriage
Marriage is a relationship that arouses the deepest emotions, both positive and negative. The intimacy of married life creates greater expectations and requires greater trust. If this trust is violated, then the feeling of hurt and betrayal can be far greater than with friends and acquaintances, and certainly strangers. The closeness of the marriage relationship makes both parties very vulnerable; violations of trust cut deep and can be very hard to forgive. When faced with such pain and stress, people may feel trapped, and rather than seeking a solution are tempted to escape. Divorce has become increasingly acceptable, providing an apparently easy escape from marital conflict.
Resolving marital conflict, however, is by no means impossible, although it requires hard work and investment on the part of both spouses. Marriage counselors (and family counselors when children are involved) are trained professionals who act as mediators to help a couple resolve their difficulties.
It may help to depersonalize the issues. Often, marital conflict has roots in differences between gender roles, experiences each had prior to the marriage (particularly if these involved sexual abuse or other domestic violence), or cultural differences. When people focus on their spouse’s shortcomings they may put love on hold and wait for him or her to change to match their own expectation of a spouse—often an impossible task. By accepting the other as they are and concentrating on self-improvement, investment in the relationship becomes possible again and harmony may well result.
On a deeper level, husband and wife can learn to appreciate their differences rather than try to make their spouse more like themselves. This allows each party to more fully express their individuality, fulfilling their unique potential, and becoming the mature person that their spouse can love with increasing joy and satisfaction. Once they feel loved, people often are more open to change, and thus differences can be overcome with less antagonism.
Conflict resolution and religion
All religions teach peace and harmony, yet many of the worst wars and continuing conflicts today are between adherents of different faiths:
Religion is associated with man’s attempts to plumb the depths of meaning in both himself and the universe. It has given rise to the most spacious products of his imagination, and it has been used to justify the most extreme cruelty of man to man. It can conjure up moods of sublime exaltation, and also images of dread and terror (Nottingham 1964).
In recent times, religion itself has come to be viewed as an agent of conflict rather than an aid to conflict resolution and the establishment of world peace. The Thirty Years War (1618 — 1648) diminished the population of Europe by close to 20 percent, and has been attributed primarily to conflict between Protestants and Catholics, at least in popular understanding. The «troubles» in Ireland spanning much of the twentieth century were also between the Catholic and Protestant groups. Terrorism in the twenty-first century, especially following the September 11, 2001 attack on the World Trade Center, has been seen as perpetrated by radical Islamic jihadi against those of other faiths.
The job of religion, though, is to empower human beings to change for the good. And, all religions have much in common, not the least of which is hope and desire for a world of goodness and peace (Wilson 1995). Thus, to exclude religion from the process of peace making is surely a loss to that process. But to be included in the peacemaking process, for example at the United Nations, contemporary religions must remove from popular opinion the assumption that strong religious belief is characterized by the likelihood if not inevitability of clash and conflict with anyone who does not believe in the same way.
To be successful, conflict resolution on the world scale must include the elements of religion and spirituality that exert such powerful influence in personal and world affairs. For this to be successful, religious leaders need to find within their own faith the strength to dialog, to respect the viewpoint of the other, and, in many cases, to reconcile and forgive.
Models of conflict and resolution
Cain kills his brother Abel
Within the Abrahamic faiths is found the model of conflict recounted in the story of the brothers Cain and Abel in the first human family. According to the account in the Book of Genesis, Cain’s offering was rejected by God while his brother Abel’s was accepted. Cain was angry—»his countenance fell»—as he experienced the feeling of lack of love. Acting on his jealousy with violence, Cain murdered his brother. This story provides a formula for analysis of the archetypical enmity of brothers.
In many conflicts these two relative positions are found: the «Abel position» in which one feels loved, valued, and respected when one’s efforts are validated and appreciated; and the «Cain position» in which hard work goes unrewarded for no apparent reason while another receives all the praise, glory, love, and rewards that Cain feels are his due. The strong emotions experienced in these two positions are opposite: Abel feels pride, happiness, and satisfaction; Cain feels anger, resentment, and lack of love. When these powerful emotions are acted on the conflict escalates, often with tragic and irreversible consequences.
Also told in the scriptures, though, is the story of Jacob and Esau, who were also brothers and who experienced a situation in which Esau rightly felt wronged as his brother stole his birthright by tricking their father, Isaac. In this case, however, their mother, Rebekah helped Jacob escape before his brother could hurt him. Then, after Jacob labored many years under conditions in which he was tricked many times, he overcame his trials and became prosperous. Returning to his family, Jacob acted humbly instead of with arrogance, and was able to placate his brother by sending much of his wealth ahead as a peace offering. Finally, when they met, Jacob bowed low and told Esau that «to see your face is like seeing the face of God» (Genesis 33:10). Through such service and respect, valuing his brother, Esau was able to forgive and the brothers reconciled.
This story of Jacob and Esau stands as a model of conflict resolution. One party, through strength of character (in Jacob’s case learned through 21 years of trials) is able to humble himself and serve the other, melting their heart so that forgiveness is possible, bringing mutual benefit. The act of serving the other is a key to opening their heart to allow a change of feeling from anger and resentment, restoring the feelings of brotherhood that existed originally.
Conflict resolution among cultures
Conflicts among nations or ethnic groups today are the result of accumulated historical burdens of crimes and mistreatment. These are passed on from generation to generation because of ignorance or unwillingness to take responsibility for the past. Fortunately, each new generation offers new possibilities; children are not doomed to repeat the mistakes of their parents’ and ancestors’ generations. In today’s world where technology allows us to communicate with people from all over the world and the increasingly globalized society requires us to work together, young people have many opportunities to relate to others. When they learn to relate to all people with respect, fairness, tolerance, and love they will be able to resolve the past conflicts and live in harmony.
It is easier to reconcile when the other is seen as a fellow human being, also vulnerable, possibly suffering and in pain, or deprived of attention and with unmet needs. In twentieth-century South Africa the black population mounted ever increasing protests against the oppressive apartheid regime. The most respected black leader, Nelson Mandela, had been imprisoned by the white government for many years. President F.W. de Klerk knew that if he succumbed to pressure, both from the black population within his country and from around the world, and released him that the white government would inevitably fall. Against the advice of his fellow political leaders he released Mandela in 1990. After his release, Mandela successfully appealed to end the violence and brought about a peaceful transition to black rule and a multiracial society. While in prison, Mandela underwent a transformation. Although belligerent when he was first incarcerated, he had a change of heart, and instead of nurturing resentment and hatred against those that put him there he rather made great efforts to understand the white Afrikaners, learning their language in order to read their books, and listening to the stories of the prison officers. Mandela was thus able to forgive the enemies who jailed him, setting an example of forgiveness and reconciliation for his countrymen. His switch to a policy of reconciliation and negotiation helped lead the transition to multi-racial democracy in South Africa. Mandela served as president, with de Klerk as his vice-president. The efforts of both men in regarding the other as a fellow human being with the common goal of peace led to a successful resolution, for which they were jointly honored with the Nobel Peace Prize.
Rev. Dr. Martin Luther King addressing the press in 1964. «An eye for an eye makes the whole world blind».
Martin Luther King, Jr. received a Nobel Peace Prize for his work toward peaceful resolution of racial segregation in the United States. He faced a culture in which he was judged as inferior because of the color of his skin, barred from drinking at the same water fountain, using the same toilets, sitting in the front of a bus, or eating in the same restaurants as white people. Although King and his fellow black Americans had every justification for resentment, anger, hatred, and the desire to act with violence against their oppressors, he taught non-violent civil disobedience as the way to achieve their goals: «We never get rid of an enemy by meeting hate with hate; we get rid of an enemy by getting rid of enmity.» On receiving the Nobel Peace Prize in 1964 for his efforts, King said «Man must evolve for all human conflict a method which rejects revenge, aggression and retaliation. The foundation of such a method is love.»
References
ISBN links support NWE through referral fees
- Aureli, Filippo and Frans B.M. de Waal. 2000. Natural Conflict Resolution. Berkeley, CA: University of California Press. ISBN 9780520223462
- Bercovitch, J., and A. Houston. 2000. «Why do they do it like this? An analysis of the factors influencing mediation behavior in international conflicts» in Journal of Conflict Resolution 44: 170-202.
- Coleman, P., & M. Deutsch. 2001. «Introducing cooperation and conflict resolution into schools: A systems approach.» 223-239. in Winter, Peace, conflict and violence: Peace psychology for the 21st century. Upper Saddle River, NJ: Prentice-Hall.
- Dana, Daniel. 2000. Conflict Resolution. New York: McGraw-Hill. ISBN 0071364315
- Devine, Tony, Joon Ho Seuk, and Andrew Wilson. 2000. Cultivating Heart and Character: Educating for Life’s Most Essential Goals. Character Development Foundation. ISBN 1892056151
- Gelfand, M. J., & J. M. Brett. 2004. The handbook of negotiation and culture. Stanford, CA: Stanford Business Books. ISBN 9780804745864
- Kressel, K., & D. G. Pruitt. 1989. «Conclusion: A research perspective on the mediation of social conflict» in Mediation research. 394-435. San Francisco, CA: Jossey-Bass.
- Lewin, Kurt. 1997. Resolving Social Conflicts & Field Theory in Social Science. Washington, DC: American Psychological Association. ISBN 1557984158
- Lorenzen, Michael. 2006. «Conflict Resolution and Academic Library Instruction» in LOEX Quarterly 33 (1/2): 6-9, 11.
- Nottingham, Elizabeth K. 1964. Religion and Society. Random House.
- Sampson, Anthony. 2000. Mandela: The Authorized Biography. New York: Vintage. ISBN 0679781781
- Thompson, L., M. Neale, and M. Sinaceur. 2004. «The evolution of cognition and biases in negotiation research: An examination of cognition, social perception, motivation, and emotion» in The handbook of negotiation and culture. 7-44. Stanford, CA: Stanford Business Books.
- Veenema, Hans, et al. 1994. «Methodological improvements for the study of reconciliation» in Behavioral Processes 31: 29-38.
- Wall, J. A., D. Druckman, and P.F. Diehl. 2002. «Mediation by international peacekeepers» in Studies in international mediation 141-164. Basingstoke, England: Palgrave-Macmillan.
- Weeks, Dudley. 1994. The Eight Essential Steps to Conflict Resolution. New York: Tarcher / Penguin. ISBN 0874777518
- Wilson, Andrew, ed. 1995. World Scripture: A Comparative Anthology of Sacred Texts. (International Religious Foundation) Paragon House Publishers. ISBN 1557787239
- Zartman, I.W. 2000. «Ripeness: The hurting stalemate and beyond» in International conflict resolution after the Cold War. Washington, DC: National Academy Press.
External links
All links retrieved April 14, 2020.
- Search for Common Ground — One of the world’s largest non-government organizations dedicated to conflict resolution.
- The Five Steps to Conflict Resolution American Management Association.
- Conflict Resolution Skills Help Guide.
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Conflict is a condition or state of human interaction in which there is disharmony or a perceived difference in interests, needs, or goals. Conflict is a type of competitive behavior between individuals or groups. When two or more persons fight over perceived or real competing aims or limited resources, it’s known as conflict.
When two or more people or groups think they have conflicting goals, a social conflict arises. It’s a natural consequence of our different ideas, attitudes, beliefs, perceptions, and social systems and structures. It’s just as essential to our existence as evolution is. The dictionary definitions define the conflict noun as a disagreement, dispute, or clash between people.
Conflict is understood as a struggle, clash, or battle between two forces, usually with the aim of winning or gaining control over something. Conflict can be physical, like a fight or war, or it can be mental or emotional, like a disagreement between friends. Conflict can also be a more abstract struggle, as the conflict between good and evil.
To many, conflict is seen as a bad force in society that must be eliminated as soon as it appears. Though conflict may also be an unpleasant or uncomfortable phase of a system’s transformation process, it has the potential to lead to positive outcomes. Conflict can help individuals and groups identify areas of disagreement, which can then be addressed through negotiation and compromise. Conflict can also lead to increased creativity as individuals and groups are forced to find new ways to solve problems. In some cases, conflict may even be necessary for progress to occur.
Understanding Conflict
Conflict is a mental struggle, often avoidance, between two opposing forces. It may be internal, as in the case of individual struggles, or external, as in the case of current intensive confrontations between state and anglophone separatists. Conflict is generally seen as negative, and that is why it people necessarily suggest to avoid conflict as much as possible.
However, it can also be seen as necessary and even beneficial. Conflict can lead to growth, new understandings, and increased cooperation. It can also be a source of creativity and problem-solving. For these reasons, conflict should not necessarily be avoided, but rather managed in a way that is constructive and beneficial for all parties involved.
For example, the current intensive confrontation between the state and anglophone separatists has led to a deadlock. While both sides have used force, the separatists have been more willing to engage in violence, including attacks on civilians. The result has been a humanitarian crisis, with hundreds of thousands of people displaced and many more at risk.
The Cambridge University Press The conflict escalated rapidly, with both sides committing human rights violations. In 2019, the International Criminal Court opened an investigation into the conflict. The Cambridge University Press has supported withholding documents relating to the conflict, on the grounds that they could be used to fuel violence. However, human rights groups have criticized this decision, arguing that it will prevent researchers from understanding and documenting the conflict.
Types of Conflict
There are many different types of conflict like ongoing conflict, armed conflict, bitter conflict, class conflicts, etc. They all are generally covered in below-given types of conflicts-
1. Content conflict
A disagreement over the ideas or opinions being expressed while dealing with a certain issue.
2. Relationship conflict
A personal disagreement between two people affects their relationship.
3. Process conflict
A disagreement over the way in which something should be done.
4. Task conflict
A disagreement over the goals or objectives that need to be met while working on a project.
5. Affective conflict
A disagreement that results from a personal dislike or animosity between two people.
6. Cognitive conflict
It refers to a disagreement that occurs when people have different opinions or perspectives on an issue.
7. The conflict between individuals
A disagreement between two people. It takes place when their goals, needs, or values are different or when they have opposing opinions on an issue.
8. The conflict between groups
A disagreement between two groups. It is also understood as intergroup conflict. It occurs when the goals, needs, or values of one group are different from those of another group.
9. Conflict within a group
A disagreement that takes place among the members of a group. It is also understood as intragroup conflict. It can be caused by conflict of interests, goals, or opinions within the group.
10. The conflict between organizations
A disagreement between two organizations. It happens when the goals, needs, or values of one organization are different from those of another organization.
11. The conflict between nations
A disagreement between two nations. It can be caused by different economic, political, or social interests.
Causes of Conflict
The causes of conflict are as varied as the types of conflict. Here are some of the most common causes:
1. Different values, beliefs, or opinions
Conflict can occur when people have different values, beliefs, or opinions. This is often the case with religious or political issues.
2. Competition for limited resources
Conflict can occur when two or more people or groups compete for limited resources. This is often the case with economic issues.
3. Personality differences
Conflict can occur when people have different personality types. This is often the case with workplace conflicts.
4. Communication problems
Conflict can occur when communication is poor. This can happen when people don’t understand each other or when they have different ways of communicating.
5. Competition for power or control
Conflict can occur when two or more people or groups want power or control. This is often the case with political issues.
6. Different interpretations of facts
Conflict can also occur when two groups have different interpretations of the same set of facts. This can happen when there is a disagreement about what something means or how it should be interpreted. These different interpretations can lead to conflict if people believe that their interpretation is the only correct one.
7. Different values
Conflict can also occur when two groups have different values. This can happen when they disagree about what is important or what is good. When people believe that their own values are the only correct ones then conflict occurs.
8. Different goals
Conflict can also occur when two groups have different goals. These different goals can lead to conflict if people believe that their own goals are the only correct ones.
9. Different needs
Conflict can also occur when two groups have different needs. This can happen when they need different things or when they have different ideas about what is necessary. These different needs can lead to inevitable conflict if people believe that their own needs are the only correct ones.
Beliefs the Propel Groups towards Conflict
The argument is that social interactions, particularly those involving conflict or competition between groups, are influenced by a person’s beliefs. In this section, we will examine several of the key roles that beliefs may play in triggering or restricting conflict between groups.
Roy and Judy Eidelson (2003) looked at some of the critical functions that beliefs might perform in generating or preventing group-
1. Superiority
The belief that one’s group is better than other groups. This can lead to conflict if people believe that they are entitled to more resources or treatment than other groups. Superiority causes people to see others as inferior, which can lead to conflict. When it comes to an individual-level core belief, superiority is often expressed as a belief in racial or ethnic superiority while in the group-level worldview, it is most commonly seen as nationalism.
2. Vulnerability
The belief that one’s group is vulnerable to harm from other groups. This can lead to conflict if people believe that they need to protect themselves from others. Vulnerability can lead to conflict if people believe that they are in danger. When it comes to individual-level core beliefs, vulnerability is often expressed as a belief in personal insecurity while at the group level, it is most commonly seen as paranoia about other groups.
3. Injustice
The belief that one’s group is treated unjustly by other groups. This can lead to conflict if people believe that they are not getting what they deserve. Injustice can lead to conflict if people believe that they are being treated unfairly. When it comes to individual-level core beliefs, injustice is often expressed as a belief in victimization while at the group level, it is most commonly seen as a sense of grievance.
4. Distrust
The belief that other groups are untrustworthy. This can lead to conflict if people believe that they cannot trust others. Distrust can lead to conflict if people believe that others are not to be trusted. When it comes to individual-level core beliefs, distrust is often expressed as a belief in personal paranoia while at the group level, it is most commonly seen as suspicion of other groups.
5. Helplessness
The belief that one’s group is powerless to change the situation. This can lead to conflict if people believe that they cannot improve their situation. Helplessness can lead to conflict if people believe that they are powerless to change their situation. When it comes to individual-level core beliefs, helplessness is often expressed as a belief in personal powerlessness while at the group level, it is most commonly seen as a sense of hopelessness.
Impacts of Conflict
Conflict can have both positive and negative impacts. The type and severity of the impact depend on many factors, such as the type of conflict, the people involved, and the way the conflict is managed. Some of the negative impacts of conflict include-
1. Stress and anxiety
Conflict can cause stress and anxiety. This can lead to physical and mental health problems.
2. Relationship problems
Conflict can damage relationships. It can also lead to the end of a relationship.
3. Violence
Conflict can lead to violence. This can include physical violence, verbal violence, and emotional violence.
4. Workplace problems
Conflict can lead to workplace problems. This can include absenteeism, decreased productivity, and job satisfaction.
Conflict can have a number of impacts, both positive and negative. It is important to manage conflict in a way that minimizes the negative impacts and maximizes the positive ones. Some of the positive impacts of conflict are-
1. Growth and development:
Conflict can lead to growth and development. It can help people learn about themselves and others.
2. Positive change
Conflict can lead to positive change. It can help people learn new skills and find new solutions to problems.
3. Closer relationships
Conflict can lead to closer relationships. It can help people understand each other better and build trust.
How to Manage Conflict
The first step in managing conflict is to understand the different types and causes of conflict. Once you know what type of conflict you’re dealing with, you can begin to develop a plan for how to best manage it. There are many different ways to manage conflict, but some of the most common include:
1. Avoidance
Conflict can be avoided by simply avoiding the people or situations that cause it.
2. Compromise
Conflict can be managed by finding a middle ground that both parties can agree on.
3. Collaboration
Conflict can be Collaboration is a process in which both parties work together to find a solution that is acceptable to both.
4. Conflict resolution
Conflict resolution is a process in which both parties work together to find a solution that is acceptable to both. It usually involves some form of negotiation, mediation, or arbitration.
Conflict management is a necessary skill for anyone who wants to be successful in life. It’s also a necessary skill for anyone who wants to avoid the negative consequences of conflict. Conflict is a natural part of life. It’s an essential part of our existence. However, its adept management ensures either the avoidance of potential conflicts or managing a conflict in a constructive way.
Conclusion!
On the last note, we’d want to emphasize that conflict is a natural part of life. It can’t be avoided, but it may be coped with constructively. Conflict management is the key to successful relationships and healthy life.
Conflict is an unavoidable part of life. It’s an essential part of our existence. Conflict can be a positive force that leads to growth and development. It can also be a negative force that leads to destruction and violence. Conflict can be managed in a way that leads to positive outcomes. It can also be managed in a way that leads to negative outcomes. Conflict management is the process of dealing with conflict in a constructive way.
What are your thoughts about conflict? Do you think it’s a necessary part of life? Or do you think it can be avoided? Let us know in the comments below.
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Contents
- 1 Whats does conflict mean?
- 2 What does conflict mean example?
- 3 What is conflict simple words?
- 4 How would you describe conflict?
- 5 Is conflict good or bad?
- 6 Is violence and conflict the same?
- 7 Does conflict mean problem?
- 8 What causes conflict?
- 9 What are the 4 types of conflicts?
- 10 What is conflict in psychology?
- 11 What does no conflict mean?
- 12 What are some examples of conflict?
- 13 What is conflict in human behavior?
- 14 What is relationship conflict?
- 15 What are the 4 types of conflict in human behavior?
- 16 What are the 3 main causes of conflict?
- 17 When can a conflict be constructive?
- 18 What are the 6 causes of conflict?
- 19 What are the stages of conflict?
- 20 How do you handle conflict at work?
a struggle or clash between opposing forces; battle. a state of opposition between ideas, interests, etc; disagreement or controversy. a clash, as between two appointments made for the same time.
What does conflict mean example?
A clash or disagreement, often violent, between two opposing groups or individuals. The conflict between the government and the rebels began three years ago. … The definition of a conflict is a fight or disagreement. An example of conflict is an argument over parenting styles.
What is conflict simple words?
A conflict is a struggle between people which may be physical, or between conflicting ideas. The word comes from Latin conflingere Conflingere means to come together for a battle. Conflicts can either be within one person, or they can involve several people or groups.
How would you describe conflict?
Conflicts are generally defined as relational disputes between two or more parties. Relationship Conflict is a personal perspective and can arise when one person behaves in a negative manner or another person has skewed perception due to things like stereotypes and rumors.
Is conflict good or bad?
Many people view conflict as bad, negative, and tend to avoid it. … As with almost anything, conflict has advantages and disadvantages. So, the answer is yes – conflict can be good! Conflict has the capacity not only to cause harm and pain, but also to create a positive change for us [1, 3].
Is violence and conflict the same?
As nouns the difference between violence and conflict is that violence is extreme force while conflict is a clash or disagreement, often violent, between two opposing groups or individuals.
Does conflict mean problem?
A conflict is a disagreement or clash, which can be between two or more people or concepts. … A conflict can be described as a problem. The key difference between conflict and problem is that a conflict always has two or more parties whereas problems have no such parties.
What causes conflict?
There are five main causes of conflict: information conflicts, values conflicts, interest conflicts, relationship conflicts, and structural conflicts. … Such conflicts may occur over issues of money, resources, or time.
What are the 4 types of conflicts?
The opposing force created, the conflict within the story generally comes in four basic types: Conflict with the self, Conflict with others, Conflict with the environment and Conflict with the supernatural. Conflict with the self, the internal battle a lead character has within, is often the most powerful.
What is conflict in psychology?
conflict, in psychology, the arousal of two or more strong motives that cannot be solved together. … Psychologically, a conflict exists when the reduction of one motivating stimulus involves an increase in another, so that a new adjustment is demanded.
What does no conflict mean?
: not having or showing any apparent conflict nonconflicting testimonies.
What are some examples of conflict?
7 Types of Conflict in Fiction
- Person vs. Person. Also called man vs. …
- Person vs. Nature. This type of conflict counters a character against some force of nature, such as an animal or the weather. …
- Person vs. Society. …
- Person vs. Technology. …
- Person vs. Supernatural. …
- Person vs. Self. …
- Person vs. Destiny (Fate/Luck/God)
What is conflict in human behavior?
Conflicts are simply disagreements. They become apparent when people contradict and oppose. Conflicts result from a variety of attitudes, needs, beliefs, goals people have and ways human respond to various situations. Disputes reveal a clear contradiction between people.
What is relationship conflict?
Relationship conflict is a disagreement between people (e.g., partners, friends, siblings, or co-workers). The root of the conflict might be something like a difference of opinion, experience, taste, perspective, personality, or beliefs.
What are the 4 types of conflict in human behavior?
Six situations produce four types of conflict: approach, avoidance, approach-approach, avoidance-avoidance, approach-avoidance and double approach-avoidance.
What are the 3 main causes of conflict?
3 causes of conflict
- Poor communication. Every workplace relies on communication to get tasks done quickly and successfully. …
- Misunderstandings, particularly regarding policies and practices. Businesses often have many policies and regulations. …
- Personal differences.
When can a conflict be constructive?
Conflict is constructive when: Results in clarification of important problems and issues. Results in solutions to problems. Involves people in resolving issues important to them. Causes authentic communication.
What are the 6 causes of conflict?
Causes of Conflict
- Conflicting resources. Employees rely on accessing resources, such as technology, office supplies and meeting rooms, to perform effectively. …
- Conflicting styles. …
- Conflicting perceptions. …
- Conflicting goals. …
- Conflicting pressures. …
- Conflicting roles. …
- Different personal values. …
- Unpredictable policies.
What are the stages of conflict?
This article throws light on the five major stages of conflict in organizations, i.e, (1) Latent Conflict, (2) Perceived Conflict, (3) Felt Conflict, (4) Manifest Conflict, and (5) Conflict Aftermath.
How do you handle conflict at work?
How to Handle Conflict in the Workplace
- Talk with the other person. …
- Focus on behavior and events, not on personalities. …
- Listen carefully. …
- Identify points of agreement and disagreement. …
- Prioritize the areas of conflict. …
- Develop a plan to work on each conflict. …
- Follow through on your plan. …
- Build on your success.