The telephone conversation choose the best word

Telephone is the most popular
way of communication nowadays. But sometimes we are wasting too much
working time discussing on the phone unnecessary details of a
business problem. It happens because so much of our business talking
is casual and spontaneous. We should recognize that planning and
preparation can be applicable to this area of communication.

There are two types of phone
calls: outgoing calls and incoming calls. Planning outgoing phone
calls is simple and takes little time. Yet you can save much of the
actual speaking time and thus much of the cost of calls. All that
you should do is to note very briefly, in order, the items to be
discussed during the call and have all relevant papers to hand
before making the call. Dealing with incoming calls try to answer
calls as prompt as possible. Take all message fully and correctly,
in writing. It ensures you that relevant information is no
forgotten.

Speaking on the phone be
polite, never use slang or jargon. Exercise self control when a
caller is annoyed or impatient. Say everything distinctly; use the
name of the caller. Whether you don’t have relevant information in
hand a the moment give a caller the chance to ring back rather than
wait. If you don’t understand or hear your person properly, say:
«Sorry, I didn’t catch that» or «Sorry?» You
have to remember that it’s not polite to say: «Please, repeat!»

Before saying that the person
is out, first ask: «Who is speaking?» and after the answer
ask: «Are there any messages?» Calling across the room to
someone, who is wanted on the telephone never cover the mouthpiece.

Speaking business on the
phone never lose your temper.

EXERCISES

Exercise
1.

Translate into Russian

Popular way of communication;
to waste working time; unnecessary details of a business problem;
business talking; casual; spontaneous; can be applicable to this
area; outgoing calls; incoming calls; to take little time; thus; the
cost of the call; briefly; the items to be discussed; relevant
papers; in hand; to make a call; as prompt as possible; to take a
message; it ensures you; self-control; annoyed; inpatient; to say
distinctly; to hear properly; polite; to be out; calling across the
room; to cover the mouthpiece; to lose temper.

Exercise
2.

Translate
into
Е
nglish

Таким
образом; это даст Вам уверенность; как
можно скорее; самоконтроль; входящие
звонки; относящиеся к делу бумаги; может
быть при­менимо к этой области;
случайность; нетерпеливый; досаждающий;
при­нять сообщение; не быть на месте;
говорить четко, кратко; занимать мало
времени; спонтанный; тратить впустую
рабочее время; деловые разгово­ры;
выходить из себя; звать кого-либо из
присутствующих; ненужные под­робности;
распространенный способ общения;
прикрывать рукой телефон­ную трубку;
в руках; вопросы, которые должны быть
обсуждены; исходящие звонки; стоимость
телефонного разговора.

Exercise
3.

Answer the questions

  1. Why is the telephone the
    most popular way of communication?

  2. Why do we often waste our
    working time speaking on the phone?

  3. What
    should be done to save the time at telephone conversations?

  4. What types of phone calls do
    you know?

  5. What does planning of
    outgoing calls include?

  6. What should you do dealing
    with incoming calls?

  7. What are behavior patterns
    at business telephone conversations?

  8. What should you say if you
    didn’t understand the person properly?

  9. What should you say if the
    person wanted on the phone is out?

  10. As that very polite to cover
    the mouthpiece?

Exercise
4. Answer the additional questions

    1. What does «collect
      calling» mean?

    2. What
      is the number of emergency service in Britain? In America?

    3. What’s the English for
      «сотовый телефон»?

Exercise
5. Choose the correct words in italics to complete the telephone
conversation

A: Fenton Engineering.

B:
Number
/Extension 473,
please.

A:
I’m
afraid the line’s broken
/engaged.
Will
you hold?

B: Yes.

A:
The line’s free now. I’ll put
/ connect
you
through.

B: Thank you.

C: Paint shop.

B:
I’d
like to speak to Mrs. Isaacs.

C:
Who’
s / Whose
calling,
please?

B: Jacques Duval.

C:
Wait
/ Hold on,
Mr.
Duval. I’ll bring
/get her.

C:
I’m
afraid
/regret
she’s
in a meeting. Do you want to call up
/ back later?

B:
No, it’s urgent. Could you leave
/take
a
message?

C:
Yes, I will
/ of course.

B:
Must
/ Could
you
ask her to call me back?

C: Does she have your number?

B:
No. It’s Paris — the code
/area
is
00 331, then the number is 46 58 93 94.
Could you sav
/
read
that
back to me? C:
0033146589394.’

B:
That’s right.

C:
Anything
/ What
else?

B:
No, that’s anything
/all.
Thank
you very much.

C: You’re welcome / fine.

B: Goodbye.

Exercise
6. Match these comments to their replies

  1. Sorry,
    could you spell that? a.
    Yes, it’s 0181
    432 9191.

  2. Could
    I speak to Mrs Fencon, please? b.
    That’s OK. I’ll
    hold.

  3. Could
    you take a message? с
    I’ll
    call back next week, then.

  4. I’m
    afraid the line’s busy at
    the
    moment.
    d. Speaking.

  5. I’m
    sorry
    but he’s away this week.
    e. Yes
    of course. I’ll
    get a pen.

6.
Could you repeat that?
f. Yes,
it’s M-E-E-U-W-S.

Exercise
7.

Number
this jumbled conversation in the correct order.

-I’ll
sign them this afternoon and send them back to you.


Hello. My name’s Beata Szlachetka. I’d like to speak to Kate Chapman
please.

-Good
morning. IKI Industries. How may I help you?

-Hold
the line, please. I’ll see if she’s in.

-Great.
Thanks a lot.

-(pause)
Hello. Kate Chapman speaking.

-Beata
Szlachetka and I’d like to speak to Kate Chapman.

-Hello,
this is Beata.

-Sorry.
I didn’t quite catch that.

-Hi,
Beata. How are you doing?

-OK.
Busy as usual.

-Fine,
thanks. And you?

-Yeah,
they came this morning but I haven’t signed them yet.

-I’m
just ringing to find out if you’ve received the copies of the
contract.

-OK,
there’s no rush.

Exercise
8.

Complete
this UNIT about a telephonist’s job with the correct form of nouns
and verbs

I
work on the a
….
so
I answer all the calls that come in.

When
the phone b
….
I
answer it and I say «Hello, Worldwide Limited.
Can I help you?». The person on the other end c
….

somebody
in
the company and I try to d….
them.
The company closes at about six
in the evening, but we leave the e
….
on all night and at weekends. I
listen to the f
….

when
I arrive in the morning.

Exercise
9.

Write
what a secretary says:

  1. if
    the caller wants to leave a message.

  2. if
    the boss is out at the moment.

  3. if
    the caller is to wait.

  4. if
    the caller wants someone to call him back.

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CambridgeEnglish_Ribbon

  • Here is a full sample Key English Test (KET) exam from Cambridge, level A2 (Elementary).
  • In the exam you have 1 hour ten minutes to finish the Reading/Writing section. There are nine parts and 56 questions. For parts 1 – 8 you should only need one hour. Use the timer to help you.
  • When you are ready, click ‘START’ (after part 3a) to answer the questions. There is also a notebook after every part for your provisional answers.

Part 1

Which notice (A-H) says this (1-5)?

Screenshot_1

Use this notebook to write your provisional answers:

Part 2

Read the sentences about a new shop that teenagers will want to visit. Choose the best word (A, B or C) for each space.

Example:
A new shop for teenagers has just      OPENED      in the town.

A. begun               B. opened                  C. started

______________________________________

6. You can ____________ lots of books, music and videogames there!
A. get              B. give               C. take

7. Lisa and her friend Sarah went there ____________  Saturday.
A. late              B. left                 C. last

8. Lisa bought a great new computer game __________ ‘Bricks’.
A. said             B. called                  C. told

9. Sarah got a really interesting book about __________ the Internet.
A. doing           B. putting                C. using

10. Lisa found a great _________ for her brother’s birthday.
A. present           B. piece               C. prize

Use this notebook to write your provisional answers:

¿Como son las Clases de Conversación conmigo?

Part 3

Complete the five conversations. For questions 11-15, mark A, B and C on your answer sheet.

Example:
Jane: Have you heard Smokey’s latest CD?
Simon:      A. Is that all right?         B. Yes, I can hear you.       C. No, is it good?
Answer: C.

______________________________________

11.  It’s July 1st today.
A. Are you sure?
B. No, that”s next month.
C. It was, wasn’t it?

12. That film was so funny!
A. It’s tomorrow evening.
B. Why wasn’t it?
C. I enjoyed it, too.

13. What’s that in Mary’s hand?
A. He knows she has.
B. I think it is.
C. It’s difficult to see.

14. What’s happened to Martin?
A. Yes, that’s right.
B. Sorry, I don’t know.
C. Of course he can.

15. Can we go fishing this weekend?
A. I went because you did.
B. If you want to.
C. We travelled by boat.

Use this notebook to write your provisional answers:

Part 3a

Complete the telephone conversation between two friends. What does Jim say to Sally? For question 16-20, choose the correct letter A-H.

A) I’ve just got a new mobile. It’s 0636634, I think.
B) The last one goes at 6:30 in the morning.
C) Why? Are you going?
D) Good idea! Then call me, OK?
E) Hey! I’ll come with you!
F) I think he’s playing hockey that afternoon.
G) It’s usually three o´clock, but we should be there half an hour before.
H) No, I live at 22 Almond Drive now.

Sally: Hi Jim! Are you going to the basketball match on Saturday?
Example) Jim:        C       
Sally: I think so, but I don’t want to go alone.
16) Jim: ___________
Sally: Great! Do you know what time it starts?
17) Jim: ___________
Sally: OK, I’ll check the times on the internet.
18) Jim: ___________
Sally: All right, but I don’t know your number.
19) Jim: ___________
Sally: OK. I’ll speak to you later. Why don’t you ask Pete to come too?
20) Jim: ___________
Sally: Really? What a pity!

Use this notebook to write your provisional answers:


¿Como son las Clases de Conversación conmigo?


Part 4

Read the article about a young man and woman who lost a ring. Are sentences 21-27 ‘Right’ (A) or ‘Wrong’ (B)? If there isn’t enough information to answer A or B, choose ‘Doesn’t Say’ (C).

The Ring and the Fish.

Thomas and Inger, who live in Sweden, are the happiest couple in the world. Two years ago, they were on a boat a few kilometres from the beach. Thomas asked Inger to marry him and he gave her a gold ring. He wanted to put the ring on Inger’s finger, but he dropped it and it fell into the sea. They were sure the ring was lost for ever.

That is, until last week, when Mr Carlsson visited them. He has a fish shop and he found the ring in a large fish which he was cutting up for one of his customers. The fish thought the ring was something to eat! Mr Carlsson knew that the ring belonged to Thomas and Inger because inside the ring there were some words. They were, ‘To Inger, All my love, Thomas’. And so Mr Carlsson gave the ring back to them.

Inger now has two rings. When they lost the first one, Thomas bought Inger another one. But they think the one the fish ate is the best one.

Example:  Thomas and Inger’s home is in Sweden.
A Right         B Wrong         C Doesn’t say. ANSWER = C) Doesn’t say
___________________________

21 Thomas asked Inger to marry him when they were on a boat.
A Right         B Wrong           C Doesn’t say

22 Thomas put the gold ring on Inger’s finger.
A Right           B Wrong           C Doesn’t say

23 They returned from their boat trip without the ring.
A Right            B Wrong           C Doesn’t say

24 Mr Carlsson often visited Thomas and Inger.
A Right            B Wrong             C Doesn’t say

25 Mr Carlsson caught the fish.
A Right             B Wrong             C Doesn’t say

26 Mr Carlsson found the ring when he ate the fish.
A Right             B Wrong             C Doesn’t say

27 Thomas and Inger prefer the first ring.
A Right              B Wrong             C Doesn’t say

Use this notebook to write your provisional answers:

Part 5

Read the article about a woman called Jahan Begum. Choose the best word (A, B or C) for each space.

Example:
A is                    B was            C there
______________________________________

28 A for            B after          C since
29 A keep         B keeping    C kept
30 A any           B another      C that
31 A against     B through      C at
32 A Their        B Its               C His
33 A some       B each            C this
34 A they        B it                  C them
35 A yet          B ever              C still

Jahan Begum (0) …WAS… born on a farm in the hills. She lived there with her family (28) ………… thirteen years. The family grew their own food and (29) ………… animals. But then one year it didn’t rain so they decided to move to (30) ………… country.

The journey (31) ………… the mountains was long and difficult. (32) ………… first home in the new country was a tent. Then Jahan’s brothers made a house with wood and stones so the family had somewhere better to live.

Now, (33) ………… day Jahan makes things like hats and socks out of wool. She sells (34) ………… in the market to get money for food. She is happy with her home and her work, but she (35) ………….hopes to return to her farm in the hills one day.

Use this notebook to write your provisional answers:

Part 6

Read the descriptions of some things you might see in a living room. What is the word for each one?
The first letter is already there. There is one space for each letter in the word.

Example: You look at this when you want to know the time
= C __ __ __ __
Answer = C L O C K

______________________________________

36. This is comfortable and it’s big enough for three friends to sit on!
= S __ __ __

37. You close these at night so people can’t see through your window.
=   C __ __ __ __ __ __ __

38. If you want, you can look at this and see your own face.
=   M __ __ __ __ __

39. This is usually on the wall and you can put books and DVDs on it
=   S __ __ __ __

40. You can watch all kinds of interesting programmes on this
=   T __ __ __ __ __ __ __ __ __

Use this notebook to write your provisional answers:

Part 7

Complete the email. Write one word for each space. 
From: Paul
To: Tom

Hi Tom!

Did you have     A   good weekend? (41)             Saturday, my uncle came to see us. He’s got a new motorbike! He took me for a ride on (42)           through the park. (43)              lot of people were there. I saw Lucy and Helen (44)         some other friends from school. They looked really surprised when I waved and said ‘Hello!’ (45)            them!

On Sunday morning, I cleaned my bicycle (46) ___ it was so dirty. I (47) ___ love to buy a new one! Mine’s so slow. It needs new tyres (48) ____ lights too.

Who (49) ___ going to the skate park tomorrow? There’s a competition there. Text me (50) ___ you want to go!

Paul.

Use this notebook to write your provisional answers:

Part 8

Read these two notes about school books. Fill in the information on the Bookshop Order Form.

Screenshot_1

Use this notebook to write your provisional answers:

Part 9

Question 56. Read the email from your English friend, Jo. .Then write a message to Jo, answering the questions. Write it in the comments box below, and I will correct you.

From: Jo
To:

Hello!

You said in your last email that you went to the city. Who did you go with? What did you do there? How long did you spend there?

Write to me!

Bye

_____________________________________________________________

Has acabado!

 Precios y más información – pincha aquí

Recibirás las respuestas en tu correo (no va a entrar en una lista de marketing y no recibirás nada más). Comprueba tu bandeja de spam!

telephone-english-phrasesThis is a free sample lesson from the Everyday English Speaking Course. You can register to get the complete course (45 lessons)!

Learn more about the Speaking Course

  • Download the text
  • Download the audio

First let’s learn some essential telephone vocabulary, and then you’ll hear examples of formal and informal telephone conversations.

There are different types of phones:

  • cell phones or mobile phones
    (a cell phone with more advanced capabilities is called a smartphone)
Cell phone and smartphone

Cell phone and smartphone

  •  pay phones or public phones

 payphone

  • the regular telephone you have in your house is called a landline – to differentiate it from a cell phone.

landline

  • This type of phone is called a cordless phone because it is not connected by a cord.

cordlessphone

When someone calls you, the phone makes a sound – we say the phone is ringing. If you’re available, you pick up the telephone or answer the telephone, in order to talk to the person.

If there’s nobody to answer the phone, then the caller will have to leave a message on an answering machine or voicemail. Later, you can call back or return the call.

When you want to make a phone call, you start by dialing the number. Let’s imagine that you call your friend, but she’s already on the phone with someone else. You’ll hear a busy signal – a beeping sound that tells you the other person is currently using the phone.

Sometimes, when you call a company, they put you on hold. This is when you wait for your call to be answered – usually while listening to music.

Finally, when you’re finished with the conversation, you hang up.

Now you know the basic telephone vocabulary. In the next part of the lesson, you’re going to hear some conversations to learn some useful English phrases for talking on the phone.

#1 – Formal Telephone Conversation

Helen: Midtown Computer Solutions, Helen speaking. How can I help you?

Ryan: Hello, this is Ryan Bardos. May I speak with Natalie Jones, please?

Helen: One moment please – I’ll put you through.

Helen: Mr. Bardos? I’m sorry, Natalie’s in a meeting at the moment. Would you like to leave a message?

Ryan: Yes, could you ask her to call me back as soon as possible? It’s pretty urgent.

Helen: Of course. Does she have your number?

Ryan: She has my office number, but let me also give you my cell – it’s 472-555-8901.

Helen: Let me read that back to you – 472-555-8901.

Ryan: That’s right.

Helen: And could you spell your last name for me?

Ryan: B as in Boston – A – R – D as in dog – O – S as in September

Helen: Okay, Mr. Bardos. I’ll give her the message.

Ryan: Thanks a lot. Bye.

Now let’s listen to the second part of the conversation, when Natalie calls Ryan back.

Ryan: Hello?

Natalie: Hi, Ryan, this is Natalie returning your call.

Ryan: Hi Natalie, thanks for getting back to me. I was calling about the shipment of keyboards for our office – we haven’t gotten them yet.

Natalie: Oh, that’s not good – they were supposed to be delivered three days ago.

Ryan: Exactly, and we have a new group of employees starting on Monday, so we really need those keyboards as soon as possible.

Natalie: Okay, I’ll look into it right away – if necessary, we can send you an emergency overnight shipment.

Ryan: Thanks, Natalie, I appreciate it.

Natalie: No problem, Ryan. I’ll call you back a little later, as soon as I have more information.

Ryan: Sounds good – talk to you soon.

Natalie: Bye.

Telephone English Phrases – Formal Conversation

From these conversations, we can learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call.

BEGINNING A CALL

When Helen answers the phone, she says, “Midtown Computer Solutions, Helen speaking. How can I help you?” This is a common way for a receptionist at a company or organization to answer the phone. Here are a couple alternatives:

  • “Thank you for calling Midtown Computer Solutions. How may I direct your call?”
  • “Midtown Computer Solutions – good afternoon.”

To introduce yourself, you can say: “Hello, this is…” and if you want, you can add your company name:

  • “Hello, this is Ryan Bardos.”
  • “Hello, this is Ryan Bardos from Paramount Publishing.”

Then, ask to speak to somebody by using the phrases:

  • “May I speak with…?”
  • “Could I speak with…?”

You can also add the phrase “I’m calling about…” or “I’m calling to…” in order to give a reason for your call. Use “I’m calling about…” to introduce a topic, and “I’m calling to…” to introduce an action:

  • “I’m calling about the job opening I saw in the newspaper.”
  • “I’m calling to register for the upcoming conference.”

To connect or transfer the call, the receptionist says, “One moment please – I’ll put you through.” A few other phrases for transferring a call are:

  • “Please hold.”
  • “I’ll transfer you.”
  • “May I ask who’s calling?” / “Who’s calling, please?”
    If you forgot to identify yourself at the beginning of the call, the receptionist will sometimes use this phrase to ask for your name.

TAKING / LEAVING MESSAGES

Unfortunately the person Ryan wants to speak to is not available, and the receptionist says “I’m sorry, Natalie’s in a meeting at the moment.” Here are some additional phrases to use when another person can’t answer a telephone call:

  • “I’m sorry, she’s on another call.”
  • “I’m sorry, Natalie has left for the day.”
  • “I’m sorry, Natalie’s not in her office right now.”
  • “I’m sorry, she’s out of town at the moment.”
  • “I’m sorry, she’s not available at the moment.”

Then, there are two common phrases that are used for offering to take a message:

  • “Would you like to leave a message?”
  • “Can I take a message?”

If you don’t want to leave a message, you can say: “No thanks, I’ll call back later.”

There are two polite ways to leave a message. You can make a statement starting with “Please” or a question starting with “Could you…” – usually followed by the verbs ask, tell, or remind and then “him” (if the message is for a man) or “her” (if the message is for a woman).

  • “Could you ask her to call me back?”
  • “Please ask him to call me back.”
  • “Please tell him/her that the documents are ready.”
  • “Please remind him/her that he/she has a dentist appointment tomorrow.”

CLARIFYING/CONFIRMING INFORMATION

While taking the message, the receptionist used two phrases for checking and confirming information:

  • “Let me read that back to you.”
  • “Could you spell your last name for me?”

The verb “spell” means to say the letters of the word. Ryan replies:

  • “B as in Boston – A – R – D as in dog – O – S as in September.”

It’s common to use phrases like “B as in Boston” and “S as in September” with letters that can be frequently confused with others, such as B and D, S and F, or M and N.

FINISHING A CALL

When you want to finish the conversation, you can use “signal phrases” – these are phrases indicating that the conversation is coming to an end:

  • “Well, it was nice talking with you.”
  • “Thanks for calling.”
  • “Anyway… I should let you go / I should get going.”

If you want to promise future contact, you can use one of the phrases from the second conversation:

  • “I’ll get in touch in a couple of days.”
    (get in touch = contact you)
  • “I’ll call you back a little later”
  • “Talk to you soon.”

Then you can finish the conversation with one of these “final phrases”:

  • “Bye.”
  • “Take care.”
  • “Have a nice day.”

Response: “You too. Bye.”

#2 – Informal Telephone Conversation

Let’s listen to an informal telephone conversation, after Ryan gets home from work.

Linda: Hello?

Ryan: Hi Linda, it’s Ryan. How’s it going?

Linda: Pretty good, thanks. How about you?

Ryan: I’m fine. Sure glad it’s Friday. Hey, is Peter there?

Linda: Yeah, hold on, I’ll get him. Peter! Ryan’s on the phone.

Peter: Hey Ryan, what’s up?

Ryan: Not much. Are you up for going fishing this weekend?

Peter: What? There’s a lot of background noise – I can barely hear you.

Ryan: Sorry about that – I’m at the train station. I was wondering if you wanted to go fishing this weekend. I’m heading up to Mountain Lake with some friends early tomorrow morning.

Peter: Uh, hang on a sec, let me just check with my wife to make sure we have no other plans.

Ryan: Sure.

Peter: Okay, she’s given me the green light!

Ryan: Sweet! We’ll pick you up at 6 tomorrow morning, is that OK?

Peter: Yup. Do you need directions to my place?

Ryan: Uh, you still living on Willow Street, near the community center?

Peter: Yeah, that’s right. The yellow house, number 30.

Ryan: Gotcha. I know how to get there.

Peter: All right – see you tomorrow, then.

Ryan: Take care.

Peter: Bye.

Telephone English Phrases – Informal Conversation

Let’s learn some of the different phrases used in an informal telephone conversation. In informal phone calls, most people answer the phone by saying “Hello?” and the introduction is also different:

  • Formal: “Hello, this is _______.”
  • Informal: “Hi / Hey ________, it’s _________.”

We see two different greetings in this conversation: “How’s it going?” and “What’s up?” These greetings require different answers. You can answer “How’s it going?” (or the similar question “How are you doing?”) with:

  • “Great!”
  • “Pretty good, thanks.”
  • “Not so good.”

And the typical answers to “What’s up?” are:

  • “Not much.”
  • “Nothing much.”

The phrase “How about you?” is used to ask the same question to the other person. Notice that it is spoken like this: “Howbout you?”

In the formal conversation, Ryan used the phrase “May I speak with…” – but in an informal conversation, you can use these phrases:

  • “Is Peter there?”
  • “Is Peter around?”
  • “Can I talk to Peter?”

If the person is not available, some informal responses are:

  • “Sorry – he’s not home right now.”
  • “He’s not here.”
  • “He’s still at work.”
  • “He’s at the gym.”

This conversation also contains some expressions for asking someone to wait:

  • “Hold on.”
  • “Hang on a sec.”
  • “Just a minute” / “Just a sec”

The formal equivalent of these phrases would be “One moment please” or “Please hold.”

At one point, Peter can’t hear or understand Ryan. Here are some phrases to use if you’re having difficulty hearing the other person on the phone.

  • “There’s a lot of background noise – I can barely hear you.”
  • “You’re breaking up. Could you call me back?”
    (breaking up = you can only hear parts of what the other person is saying)
  • “We have a bad connection.”
  • “Sorry – I didn’t catch what you just said.”
  • “Could you speak a little louder?”
    (say this if the person is speaking too quietly)
  • “Could you speak a little more slowly?”
    (say this if the person is speaking too fast)
  • “What did you say?” (informal)
  • “Could you repeat that?” / “Could you say that again?” (more formal)

If the bad connection causes the call to fail, you can call the other person back and say this:

  • “Hi, it’s Ryan again. Apparently we got cut off.”

“Cut off” is a phrasal verb that means the call failed or disconnected.

Towards the end of the conversation, Ryan uses the phrase “Gotcha” – this is a very informal phrase that means “I understand.” Another option is “Got it.” or “Right.”

Now, take the quiz to test your memory of the telephone phrases from this lesson.

Quiz — Telephone English Phrases

Choose the best word to complete each phrase!

Congratulations — you have completed Quiz — Telephone English Phrases.

You scored %%SCORE%% out of %%TOTAL%%.

Your performance has been rated as %%RATING%%

Your answers are highlighted below.

Get a free e-book when you sign up for English lessons by e-mail:

Цель: создать условия для
формирования коммуникативной компетенции
студентов на уроках английского языка;
способствовать развитию социокультурной
компетенции студентов.

Задачи:

  • Учебный аспект  – формирование навыков
    использования изученной лексики в речи.
  • Воспитательный аспект – формирование
    деловой профессионально-подготовленной
    личности;
  • Развивающий аспект – развитие речевых
    способностей, способностей к деловому общению,
    развитие мотивации к дальнейшему овладению
    иноязычной культурой.

ХОД ЗАНЯТИЯ

1. Introduction

Hello! I am glad to see you. And what about you? – Ss: I am glad to
see you too.
Almost everyone has got a telephone and uses it every day with various purposes. We
can’t imagine our lives without this means of communication. It is also the most
frequently used means of communication in business because it’s the quickest way to get
and pass on information. Today you’ll learn how to speak over the phone on business.

2. Warming-up Activity

To save time during telephone conversations standard phrases are used. Do you know
them? (Студенты получают карточки с заданием:
соотнести английские и русские фразы).
Приложение

3. Activity 1. Reading the dialogues

Студенты читают диалоги в парах.

1) “Green & Co”. Can I help you?
– Hello! Could I speak to Mr. Green, please?
– Who’s calling?
– This is Zimin speaking.
– Mr. Green will speak to you in a moment. Would you like to hold on?
– Yes, I’ll hold on.

2) – Hello! This is Mr. Zimin from Moscow. Can I speak to Mr. Green?
– Hold on. I’ll put you through… I’m afraid Mr. Green is not in at the moment.

– When do you think he’ll be back?
– Not until 12 o’clock I’m afraid. Can I give him a message?
– No, thank you. I’ll call back later.

3)  Mr. Green’s office.  Can I help you?
– I’d like to speak to Mr. McGregor.
– Sorry. Wrong number. I don’t know anyone by that name here.
– I’m very sorry.

4) – Hello. Could I speak to Mr. Brown, please?
– Mr. Brown is not available right now.
– Could you tell him Mr. Popov phoned?
– Sure. Let me take down your number.
– It’s 8-919-450-77-90. Goodbye.
– Goodbye.

4. Activity 2.  Making a Telephone Conversation.

А) Put the sentences in the right order to make a telephone conversation. Act it out
with your partner, changing the parts. (Студенты составляют диалог
из данных реплик, затем разыгрывают диалоги).

  1. Hold the line, please.
  2. Could you leave a message?
  3. 4684495.
  4. Thank you. Goodbye.
  5. Certainly.
  6. Would you tell her Steve rang and asked her to ring back as soon as possible.
  7. Goodbye.
  8. All right.
  9. Hello, Steve. White speaking. May I have a word with Sheila?
  10. Yes, of course.
  11. I’m afraid she’s gone out.

В) Complete the following telephone conversation in English. Act it out with a
partner.

A: 5809331. The TAMAX Company.
B: Меня зовут Ричард Вагнер. Могу я поговорить с
секретарем?
A: Secretary speaking.
В: Мне нужно встретиться с коммерческим
директором вашей фирмы.
A: Just a moment… What about 10 o’clock tomorrow morning?
B: Да, конечно. Спасибо.
A: You are welcome. Goodbye.
B: До свидания.

5. Activity 3. Making up Your Own Conversations.

Now you will make up your own dialogues according the situations on the cards.
(Студенты получают карточки с заданиями). Work in pairs.

  • You ring up to your office and tell the secretary that you’ll be there at 11
    o’clock.
  • You ring up to your dentist and make an appointment for next Thursday.
  • You ring up to your boss and say that you are ill and can’t come to work.
  • You phone a law company to speak to Mr. Stock and find out that he isn’t available.
    Ask the secretary to take a message to Mr. Stock.
  • You phone to “Turner & Co” and ask for Mr. Turner. His secretary tells you to
    hold on because his boss is busy and will speak to you in ten minutes.

6. Summing up. You’ve worked very well today. I hope that now you
know how to speak over the phone in formal situations. Thank you for the lesson.

 Использованная литература:

  1. И.П. Агабекян. Деловой английский.
    Ростов-на-Дону, Феникс 2013.
  2. Е.Ю. Миронова. Деловой английский. Учебное
    пособие. Москва, 2005.
  3. www.study.ru.

Приложение 1

Phrases for a telephone conversation in English

как начать разговор на английском

What phrases should be used during a telephone conversation in English? What mistakes should be avoided? How to learn to comprehend English speech by ear in the telephone mode?

It is more difficult to speak and perceive information by ear over the phone than during live communication. When you do not see your interlocutor, it is not so easy to perceive information in English.

Native speakers speak quickly, communication interference and the fact that you do not see the interlocutor, which means you cannot combine what you heard and what you saw (after all, we perceive some information due to the fact that we read lips, and due to facial expressions, gestures) — all this does not contribute to a better understanding of what you have heard.

We’ve already covered how to develop your listening ability with the best listening practice resources.  

It’s good if you are talking on the phone with a friend: you can always ask him to speak more slowly, repeat the phrase. In addition, listening to English is much easier when speaking with someone you know well. 

If you want to improve your level of spoken English, we advise you to pay attention to spoken English courses in Kiev.

But telephone conversations in English often become part of the job. And asking a potential employer or business partner to speak more slowly is not always convenient. That is why, in order to learn how to speak fluently on the phone, it is worth learning the most common phrases in English that you may hear during a telephone conversation. 

Basic rules for a telephone conversation in English

  • At first, be friendly. The interlocutor can even feel your smile on the phone. If this is your first phone conversation with a prospective employer or business partner, better leave a good impression of you.
  • Secondly, try to avoid monotony in speech. Answer the questions briefly but thoroughly. 
  • Third, the greeting should be short, there is no need to list all your regalia and explain for a long time why you are calling. 
  • Fourthlyif you call, be sure to clarify whether your interlocutor has time to talk.
  • Fifth, if the rate of speech of the interlocutor is too dynamic, ask him to speak more slowly, without waiting for the volume of incomprehensible information to exceed all permissible norms.
  • Sixth, do not be intimidated by unusual situations during a conversation that you could not foresee. If there is interference, it is better not to wait until things get better, but to call back. If you need to answer a second call, do not make your interlocutor wait more than a minute. It is better to inform the caller of the second line that you will call him back. 
  • Seventhif you are confronted with an unfriendly or even rude person, do not let his mood succumb. Remain emphatically polite.

Of course, every conversation is unique. Nevertheless, it is worth considering the most common phrases for using them in a telephone conversation in English in different situations.

Phrases for a telephone conversation in English

The selection of phrases will depend, first of all, on the situation. That is why we will present you with some of the most common telephone conversation situations in English. 

Starting a conversation

Starting a phone conversation in English forms 90% of your interlocutor’s impression of you. Your tone, politeness and literacy will present you well. Here are some examples of phrases that you can use.

When they call you:

Source: https://enguide.ua/magazine/frazy-dlya-telefonnogo-razgovora-na-angliyskom-yazyke

Conversations in English

как начать разговор на английском

The ability to speak fluently at the beginning of learning any language seems, if not unattainable, then definitely requires a lot of effort, which often frightens off novice polyglots who are not used to hearing their own voice speaking in another language. However, you need to speak English from the very beginning of your study, and this section will help you get started easily. files with text and audio tracks will help you not only remember how individual phrases are constructed, but also how they are pronounced.

Dialogues in English are presented in different thematic aspects: in this section there are both elementary questions that students answer at the very beginning of learning the language, and individual situations that will be useful in those cases if you are learning the language exclusively for travel. You can act out the presented situations both alone and in pairs.

Simple dialogues for dating

Everyone who attended English lessons at school knows where learning it begins: just from an acquaintance.

This is done not only because the teacher needs to get to know the students as soon as possible, but also because information about himself rarely affects lexical blocks unknown to the beginner.

Of course, the need for a full presentation in the case of communication with a carrier may not appear, however, you will already be able to briefly tell about yourself, listing the most important points of your biography.

For those who are learning English on their own, for example, the What’s Your Name? — the interlocutors meet for the first time, ask each other’s names. Of course, the speech is slowed down and made as clear as possible (in spoken English it will probably be more difficult), but the beginner can already listen to how to get acquainted and repeat the video after the participants.

Another, no less important question — Where Are You From? — an obligatory part of any acquaintance, especially abroad. Of course, while you cannot go into a detailed description of the cultural aspects and traditions of your country, but you can find out how to clarify the nationality of your interlocutor and even the homeland of his accent!

Well, and, of course, how without observing the rules of politeness — the question, what’s new in the life of your interlocutor and his loved ones? Study these dialogues and you will not notice how your confidence in your own knowledge of a foreign language will greatly increase!

Dialogues for specific situations

Moving outside of the classroom (and comfort zone), you can imagine yourself in a more problematic environment than meeting one person for subsequent communication.

Even if you are still at the Beginner level, you may find yourself in a situation in which you need to ask questions, for example: how to get to a place or about where the building you want is located (you can put anything in the place of the Holiday Inn : train station, shopping center, hotel).

By the way, these dialogues can be modified by adding prepositions of place and direction that you already know: using them regularly will help you remember them faster!

Perhaps the most common question for tourists abroad who are desperately looking for someone to ask for advice is: Do You Speak English? When this question is asked, it will be possible to say that communication has begun, since the speakers have established the language of the conversation.

Of course, when you find yourself in a situation that requires proficiency in the language at a sufficient level to exchange information (as a rule, this applies to those moments when you come abroad to a restaurant or even a simple store), you have to use not only passive use of the language through speech patterns, but also active — you have to listen to the interlocutor and understand his answer. However, there are two very important points at work here:

  • pre-designed dialogues in English allow us to assume, at least in theory, what they can answer you, and you will be less afraid if you have at least an approximate idea of ​​how to behave;
  • it is much easier to start a conversation, having a few phrases in stock, albeit memorized, but one hundred percent correct both in grammatical and lexical sense.

There is also good news: if your interlocutor sees that you have language problems, they may start to monitor themselves and use simpler vocabulary, or even sign language. In a word, communication will still take place, even if you do not manage to understand what exactly they answered to you.

Of course, to consolidate the material, you need to repeat it not once, but several times, but you still should not sit on one dialogue endlessly. Over time, you can even think about composing your own dialogs — let the form remain the same, but the content changes somewhat. This will help you consolidate the learned grammatical constructions and get on the track to independently composing spoken phrases in a foreign language.

Conversations for beginners to learn English

Source: https://www.lovelylanguage.ru/speaking/dialogues

Conversation in English — questions, topics and phrases. Telephone conversation in English

как начать разговор на английском

Speaking in English is not only an opportunity to share the news or find out how you are doing, but also to expand the horizons of your foreign language. When communicating in our native language, questions related to the choice of the topic of conversation usually do not arise, but when it comes to communicating in English, we often think about what to talk about and what to tactfully keep silent about. But more on that below.

What did you not know about the UK?

If you are going to visit the UK, it is better to know in advance that you will have to drive on the left side, the plug of electrical appliances is doubtfully unlike the usual one with two contacts, and water is supplied from two taps, i.e. does not mix.

Goods are always weighed in pounds, distance in miles, liquids in gallons and pints, and times are often represented by 12 hours before and after noon. This could be the end, but it’s not that simple. Talking topics in English could be broadened by mentioning the strangeness of British clothing.

This is especially evident when visiting the business center during rush hour: white shirts, blazers, Rolex watches and polished shoes succinctly oppose the informal style of clothing, which combines the incongruous.

What topics for conversation in English should you choose?

But the topics for communication do not end there either. You can discuss the weather, for example. We think that many have heard about it.

Even when the sun is shining, the British always have an umbrella or a raincoat with them, and the people of Scotland say that the summer and sunny weather lasts exactly 3 days. Therefore, you also need to be able to enjoy the sun to your heart’s content.

The British character is dependent on the weather: while the Spaniards and Italians enjoy wine, the British drink beer to keep warm. This is how British restraint was born, which cloudy weather gave birth to.

Topics for discussion are often pets, which are cared for and cherished like children. Family celebrations, animal welfare and yard care are also not ignored. Separately, it should be said about personal space, which is carefully guarded from strangers.

Questions in English for conversation

If you find yourself in a store, the salespeople are sure to have a little small talk with you about the weather, the country you are from, and sports. The widely discussed British humor today is only a cover, a kind of curtain from everything that happens around.

Among the popular topics of conversation are often singled out books (books), environment (environment), food (food), health (health), humor (humor), Shopping (purchases), sports (sport), success (success), weather (weather) and many others.

Topics and questions in English for conversation can be seen below:

Events in the city — they should be positive and evoke extremely positive emotions.

What is your favorite holiday? — What’s your favorite holiday?

How do you usually spend Christmas — how do you usually spend Christmas?

It there a traditional dish you always cook? — Is there a traditional dish that you always cook?

Funny case (funny case) — funny cases from their own lives and the lives of people are often discussed.

Traveling (travel) — this topic always remains relevant, thanks to travel, you can find a lot in common with the person with whom you recently met.

  • Which country did you visit first? — Which country did you visit first?
  • Why do you traveling? — Do you like to travel?
  • Do you usually pay attention to new culture aspects while traveling? — Do you usually pay attention to new aspects of culture while traveling?

Work is an ideal topic if you are ready to discuss the intricacies of career growth and pay attention to the positive aspects. Remember not to touch on the financial side of the issue.

  • What do you do? — What do you do?
  • What are you up to generally? — What are you doing?
  • What do you think about career ladder? — What do you think about the career ladder?

Hobby is a theme for all ages and generations.

  • Do you have any hobbies or interests? — Do you have hobbies, interests?
  • What do you do for fun? — How do you have fun?

Telephone conversation in English

We are all modern people, which means we definitely need phrases for speaking in English. A telephone greeting usually goes like this:

  • Hello, this is Kate. — Hi, this is Kate; 
  • Kate speaking. — Says Kate;

In order not to sound impolite, it is best to ask the following questions:

  • Hello, is that Mr Smith? — Hi, is this Mr. Smith?
  • Is that Ron speaking? — Is that Ron?

If you want to talk to another person, remember the following expressions:

  • Can / could I speak to? — Can I speak to?
  • I’d to speak to — I would like to speak to
  • Good morning / afternoon / evening, could you please put me through to Mr. Lawren? — Good morning (good afternoon / evening), could you put me in touch with Mr. Lauren?

If the person you are calling is not present:

  • Could you take a message? — Could you leave a message?
  • Could you ask him / her to call me back? — Could you ask him (her) to call me back?

Sometimes there are difficulties in understanding, this becomes especially noticeable after a long time communicating with people face to face, seeing their facial expressions, gestures, lip movements. Do not understand what is happening in the telephone conversation? Say «Could you repeat that, please?» (Would you please repeat that?)

Below you can see the conversation on the phone in English:

A: Hi dear, how are you doing? What’s new, how is your life?

B: Hi, Kate, I am fine. Nothing’s new actually, just the everyday routine. How are you getting on?

A: Well, Peter is off to France in a week for his business. He’ll visit Paris, the city I fell in love 2 years ago.

B: So you’ll be absolutely busy again with Donna and Andrew?

A: Of course.

B: And what about the firm, what if you go to Paris with your husband?

A: I am not really sure, this is the first time he’ll be there, but I don’t think the company will be against my visit. But anyway I don’t have anybody to leave the kids and the dog with

B: Sweetheart, don’t waste time, I have an idea. When is this meeting going to be?

A: It’s to be on Friday and the next day the company with all employees is going to have a meeting with a managing director.

B: Well, honey, why don’t I come and look after your kids? You’ll be able to relax and stay with your husband for a while.

A: Oh, it would be great but you shouldn’t

You have read the telephone conversation in English and now you can get acquainted with its translation, if not everything was clear:

A: Hi honey, how are you? What’s new, how’s life?

B: Hi Keith, it’s okay. Nothing new, just a routine. How are you doing?

A: Peter is going to France in a week on his own business. He will visit Paris, the city that I fell in love with 2 years ago.

B: Will you be totally busy with Donna and Andrew?

A: Of course.

B: What about the firm, what if you go to Paris with your husband?

A: I’m not sure if this is the first time he will go there, but I don’t think the company will be against my trip. But in any case, I have no one to leave the children and the dog with

B: Honey, don’t waste your time, I have an idea. When will the meeting take place?

A: It will be on Friday and the next day the company and all employees will meet with the CEO.

B: Honey, why don’t I come and look after your children? You will have the opportunity to relax and be with your husband for a while.

A: It would be great, but you shouldn’t

Want to improve your English? You have an online assistant. Take a look at the educational resource lim-english.com. An interactive interface, professional voice acting, short texts, all this will help to deal with emerging difficulties, and learning will bring joy to both beginners and those who are already familiar with English.

Source: https://lim-english.com/posts/razgovor-na-angliiskom/

«How are you?» or «How are you?»: the ability to conduct a dialogue in English

How do I conduct a conversation in English? Conversation is an important quality for every person. Each culture has its own characteristics of the conversation, which has its own impact on languages. Nowadays, English has become the most widely spoken language in the world, so it is extremely important to conduct a conversation in it.

You need to be able to greet a person, find the right topic, be able to defend your position, while maintaining politeness. How are you doing a dialogue in English is the easiest way to start, but you also need to find the right continuation.

Greeting

The greeting becomes the beginning in any language. You need to understand the relevance of this or that expression in a particular situation.

In a formal environment, some verbal constructions are used, in an informal environment, others, Using the wrong words will make you feel like you lacked proper upbringing. If you are starting to learn the basics, it is enough to learn a couple for each case.

When communicating in a formal environment (with colleagues and business partners), it is appropriate to use the phrases Hello! (Hello!) Or the very common Good morning! (Good morning! (Similar greetings are used with a different time of day)).

There is one interesting fact that sometimes seems strange to people of other cultures. How have you been can be answered with exactly the same phrase, it is not necessary to answer directly, saying that everything is good or bad.

How do things in dialogue in English play the role of greeting, sometimes this construction is pronounced when one meets. If you start to tell a person of an English-speaking culture about your business, it will cause confusion.

Informal greetings are different from formal greetings; instead of Hello, you can say Hi. An analogue of the question «How are you?» become How are you? Among friends, the answer is allowed, but it is given in monosyllables. Meetings of relatives and really close people are an exception.

Below you can see the video about the greeting in English:

How to start a conversation and have a conversation?

When you say hello, you need to strike up a conversation, this ability is extremely valuable, especially if you need to talk to a person you don’t know much (or just made an acquaintance). With a friend and acquaintance, finding something interesting is much easier. Starting a conversation in a formal and friendly environment has its own differences.

The ability to conduct a conversation helps to make useful contacts during any public events:

  • Presentations
  • master classes;
  • work breaks;
  • evening activities;
  • conference.

The easiest way is to find a company that is already discussing an issue, all that remains is to join the conversation. Can you use the combination Do you mind if I join you? (Do you mind if I join you?).

You can also try to find friends in misfortune who also spend time alone. There is an interesting observation that people who smoke are better at socializing in unfamiliar environments. For example, they might start a conversation in a smoking room with a question like Do you have a light? (Do you have a lighter?).

How do you do in English conversation becomes a bad place to start, even in a friendly environment. A compliment is an effective and effective way to start a conversation. You can ask about hobbies, find common interests, love for the same things.

You can learn how to learn to speak English on your own here.

How to express your opinion on any issue?

The exchange of opinions is considered the most common way to talk. Starting a conversation is important, but no one can do without the ability to support it. When you ask a question to the interlocutor, he may ask for his opinion (how to order and ask in English?). He can also ask his own question.

There are many phrases that are used to start a response. You can do without them, but they make the speech convincing, they become especially important at official meetings. Often used options such as:

  • In my opinion (In my opinion).
  • The way I see it (As far as I can see).

You can refer to someone else’s opinion with a phrase like According to Mr. Clark (According to Mr. Clark). You can substitute absolutely any name for Mr. Clark.

Sometimes a person is not completely sure of their own thoughts. A certain amount of care should be taken at official meetings. There, any word is assessed as on the scales, capable of influencing further career development, promotion.

By referring to conventional wisdom, you can counter various seditious thoughts. Phrases like People claim that are suitable for this. If a person expresses a completely strange opinion, you should refrain from further conversation (tips about spoken English can be found here, and how to develop spoken language yourself, find out here).

In this video, you can find out what phrase you can use to express your opinion:

Description and examples of all types of questions in English can be found here.

How to maintain a dialogue: phrases of agreement and disagreement

It is important not only to exchange views, but also to discuss them. How are you doing the dialogue in English does not end there. When the interlocutor said something, you need to express your attitude to the things sounded. The words for this are universal. They are suitable both for an official event and for a friendly meeting, but you should understand that they are pronounced with different emotions in one case or another. How to quickly learn new English words, read here.

Consent is usually expressed using the following structures (examples of the most common in the English-speaking environment are given):

  • You’re absolutely right. (You are right about everything.)
  • Exactly. (Exactly.).
  • No doubt about it. (There is no doubt about that.)

In a friendly conversation, you can allow more expressions of emotion. In such an environment, a phrase like Tell me about it! (Tell me more about this!).

When expressing disagreement, it is important not to offend the person, to choose the right words. The ideal option is the phrase I’m afraid I disagree, which expresses disagreement and fear that this will hurt some feelings. You can use the What about construct to give immediate counterarguments against someone else’s opinion.

You can learn more about how to express consent and disagreement in English in this video:

How to politely interrupt the interlocutor?

In any environment, in any culture, interrupting the interlocutor is bad form. Stopping him and, at the same time, not offending him is an extremely difficult task that requires certain language skills. Any verbal construction must begin with Excuse me (Sorry). The following are considered good options to continue:

  • Can I throw my two cents in? (Can I put in a couple of kopecks?).
  • Sorry I must interrupt you (Sorry, I have to interrupt you).
  • I’d to (I would like to).

You should not be afraid to speak figuratively if language knowledge is sufficient for this. If you want the interlocutor to continue the speech after your comment, you can say Go ahead. (Continue.)

If during a conversation people touch on a topic that is painful for you, you can use harsh phrases. They can offend, use in exceptional cases phrases like It’s my turn to talk (Now I will talk). More expressive forms are not recommended.

Desirable and unwanted topics

British culture has its own characteristics (features of British English and American can be found here). There are certain topics that many people will gladly support. There are also issues that should not be touched upon. To understand how a person is doing with a dialogue in English can be understood by how he selects topics.

Recommended Topics

If you can’t figure out where to start the conversation, you can try talking about the weather. This topic is trivial, but it is sometimes difficult to find other options. It should be touched last, consider more interesting options. In all cases, it is worth remembering that the topic must evoke positive emotions.

Here are the most common topics to recommend in different situations:

  • any incidents in the city (opening of a fountain or sporting events);
  • interesting stories, memories of funny events;
  • business issues (optimal for conferences);
  • travel, travel, tourism;
  • hobbies, hobbies;
  • movies, music, books (finding a person with similar tastes is a guarantee of an exciting conversation);
  • holidays;
  • food;
  • entertainment industry;
  • sports (men can easily talk about football, for example).

Forbidden

The list of forbidden discussions is similar to what is not customary to talk about in other languages. But there are also specific points. It is not accepted to answer how things are in the dialogue in English, that is, you cannot share your problems.

Discussion of the following things should be avoided:

  • personal life;
  • complaints about any problems (for example, about work);
  • gossip;
  • discussion of age or appearance;
  • sharp criticism of generally accepted things;
  • bad habits (especially if it affects specific people);
  • illness, death;
  • disasters and other bad news;
  • finance and politics.

It is not worth raising in topics that have a narrow specialization, that is, they may not be interesting to most people.

If something is not on the list above, this does not mean that talking about it is definitely acceptable. It is always worth considering whether it is really decent to talk about this or that thing.

What if you are rude?

The answer to rudeness should not be the same, there is a risk of losing your own dignity in a useless argument.

You should arm yourself with phrases:

  • Whatever you say. (Let it be your way).
  • This discussion is over. (This topic is closed.).
  • Did you mean to be that rude? (Are you being so rude on purpose?)

If there is a suspicion that a potential person has a bad character, how are you doing the dialogue in English should be finished. If, nevertheless, a conversation began with someone who is not pleasant to you, do not stoop to his level. Better to end the conversation in a timely manner.

How to say goodbye?

If the dialogue in English begins with how are you, and it is somewhat unusual that the question is not required to be answered, then the farewell is carried out with phrases that have analogues in other languages. Equally well suited for any situation (both work conferences and friendly meetings) are the following ways of saying goodbye:

  • Have a good day. (Have a nice day.). All the nuances when choosing have and has can be read here.
  • I’ve got to go. (I need to leave (this is an option for those cases when communication is carried out in a company)).
  • It was nice seeing you. (It was nice to see you.)

how to say goodbye in English:

In a friendly circle, the variety of goodbye phrases is greater, it is associated with greater permissiveness in terms of expressing emotions. Many of the rules of the formal environment in ordinary communication lose their meaning. You can say goodbye with phrases like Catch you later or I am off. The admissibility of certain goodbyes depends on the company, you should take into account what kind of people you are with.

Source: https://blog.1-on-1.ru/dialog-na-angliyskom-kak-dela/

Small talk in English: 5 rescues on how to start a conversation in English

Novelty takes away the gift of speech. Literally. Each of us at least once in our lives has experienced the brunt of awkward silence, being in the company of an unfamiliar person.

And if, among other things, he turned out to be a foreigner? Then it remains to be hoped that he will be the first to start small talk. Or not? It is enough to have just a few phrases in stock in order to defuse the situation and not seem aloof.

In this article, we will teach you how to start a conversation in English at ease, which topics are worth discussing and which are not, and how to avoid boring chatter.

In everyday life, we are often faced with the need to resort to the so-called “Small Talks”. Small Talks are often just a couple of polite phrases without much meaning. The purpose of these conversations is to help us take the first steps in connecting with other people. With an understanding of how Small Talk works, you will feel confident in any situation: during an interview, at a party, at a school meeting, etc.

 Informal Small Talk

We all love to talk about what we love: our hobbies, leisure, movies, music, sports, travel and culture. Instead of asking “What did you do last weekend?” Use the question “What is your ideal weekend?”. This formulation of the question does not limit the interlocutor and gives you the opportunity to get to know him better. Here are some more examples of good questions for Small Talk dialogues:

What’s a good movie you’ve seen recently? — Have you watched any good movie lately?

Have you read any good books recently? — Have you read any good books recently?

What is your ideal vacation? — What is your ideal vacation?

Is there anything interesting that you are working on right now? — Are you working on something interesting at the moment?

Feel free to ask questions about your hobbies, pets, and friends, but try to avoid talking about religion, politics, and money. These topics can create controversy and embarrass you or the person you are talking to.

 Formal Small Talk

When talking with colleagues, it will be appropriate to ask questions about current projects, work difficulties, and discuss other work-related topics. You can discuss with colleagues a conference, business trip or presentation. You can always ask colleagues to share their experiences with clients, preparing for a meeting or working trip.

The key to communicating in the workplace is the ability to focus on the positive. Do not voice your dissatisfaction in the workplace, this can lead to strained relations in the team.

For example, you might ask “Have you got much on this week?” (Are you busy this week?) Or “What are the projects you are working on right now?” (What projects are you working on now?), But discussing your boss is definitely a bad idea.

But how do you start a conversation in English? These useful English phrases for Small Talk will help you get started:

Hi! I don’t think we’ve met. I’m — Hi! I don’t think we have met before. I AM

Source: https://be-english.com.ua/small-talk-in-english-5-sposobov-nachat-razgovor/

Phrases for dating in English or how to start a dialogue correctly

30.06.2019

Meeting and greeting is almost always the first topic of any English textbook. In fact, this topic is represented by a number of popular phrases, which are then practiced in dialogues and exercises. Let’s list all the basic greetings and dating phrases in English.

Hello! — Hey!

  • Hi! — Hey! (spoken version)
  • Good morning! or just Morning! — Good morning!
  • Good afternoon! — Good day!
  • Good evening! — Good evening!
  • Nice to see you! — Glad to see you!
  • How do you do? — Hello! (the answer is the same)
  • You are welcome! / Welcome! — Welcome!

Continuing the conversation

  • How are you? — How are you?
  • How are you doing? — How are you?
  • Hi! What’s up? — Hey! What’s up? (American slang)
  • What’s the news? — What’s New?
  • I’m fine / great. Thanks! — Good. Thanks!
  • So-so. — So-so.
  • Nothing good. — Nothing good.
  • I’m OK. And you? — Good. And you have?
  • Very well, thank you. / I am all right, thank you. — Thanks, very good.

Introduction

  • Let me introduce myself. — Let me introduce myself.
  • What’s your name? — What is your name?
  • My name is Adam. — My name is Adam.
  • Nice to meet you. — Nice to meet you.
  • I am pleased to meet you. — Nice to meet you!
  • I’m also very glad to see you. — I am also very glad to see you.
  • How do you spell your name? — How is your name spelled?
  • Meet my friend, Mr. Smith! “Meet my friend, Mr. Smith.
  • This is my wife / husband. — This is my wife / my husband.
  • Nice meeting you. — Nice to meet you.
  • I think we’ve already met. — I think we’ve already met.
  • We’ve met before. — We already know each other.

Questions when meeting

ow old are you? — How old are you?

  • I’m 18. — I’m 18 years old.
  • What do you do? / What are you? — What do you do?
  • I’m a student. — I am a student.
  • I work at school. — I work at school.
  • Where are you from? — Where are you from?
  • I’m from Italy. — I am originally from Italy.
  • Where do you live? — Where do you live?
  • I live in Moscow. — I live in Moscow.
  • What’s your phone number? — What is your telephone number?
  • My number is 974-02-68. — My number is 974-02-68.

Parting

  • See you later! — See you later!
  • Bye! — Until!
  • So long! — Bye!
  • Nice talking to you. — It was nice to talk to.
  • Hope to see you again. — Come to us again.
  • See you tomorrow. — Till tomorrow!
  • See you tonight. — Until the evening!
  • Have a nice day! — Have a nice day!
  • Good luck! — Good luck!
  • Same to you! — And you too.
  • I have to go. — I have to go.
  • I must be off, I’m afraid. — I need to leave, unfortunately.
  • Best regards to your friend. — Say hello to your friend.
  • Have a nice trip! — Have a good trip!

Now, after learning the basic wording of the greeting, dating, farewell in English, you can simulate any welcome dialogues.

Let’s take a look at some examples of English dialogue.

Dialogue 1

— Hi, my name’s Andrew. What’s your name? — Hi, my name’s John. Nice to meet you, Andrew.— Nice to meet you, too. John, how are you? — I’m fine, thank you. How are you? — I’m fine, too. OK, I must be going now. It’s been nice talking to you.

— Yeah. It’s been nice talking to you. See you.

— See you. Bye.

Dialogue 2

— Hello.- Hello.- What is your name? — My name is Dima. What is your name? — My name is Liza. I’m from Russia. Where are you from? — I’m from England. What do you do, Dima? — I am a teacher. And you? — I am a doctor.

Source: https://tutorblog.ru/grammatika/frazy-dlya-znakomstva-na-anglijskom-ili-kak-nachat-dialog-pravilno.html

How to start a conversation in English? — learning English together

It’s no secret that the phone has long become an integral part of our daily life. Effective business communication by phone has its own characteristics and secrets, which should not be forgotten. Our article is for those who strive for successful business communication with native English speakers via telephone.

We will tell you what phrases can and should be used in a telephone conversation in English in various situations, and we will give general recommendations so that you can look like a professional in the eyes of clients and business partners. You may also be interested in the article «How to leave and receive a message by phone»

Basic rules of business communication by phone

Telephone conversations are more difficult than live ones in that the interlocutor is not visible, it is impossible to track his non-verbal reaction, which is often much more frank than words.

Before embarking on a direct business conversation in English, you need to develop certain general telephone communication skills.

Preparing to speak English on the phone

Before making a call, you need to cope with your inner tension. First of all, try to focus on the upcoming conversation and relax.

After all, the interlocutor does not see you and, hearing the tension in your voice, he may have a wrong opinion about you.

A man may seem more stubborn and stubborn, a woman may seem unbalanced and unpredictable, and such people in business are very difficult to deal with.

Try to overcome your fear of the microphone. To do this, you can introduce your interlocutor. It is very good if you know what it looks like. After all, it is much easier to have a conversation with a living person than with a soulless telephone receiver.

Take the initiative of the call into your own hands … This will give you many benefits. First, you will be able to conduct a conversation in a way that is beneficial to your company. And secondly, it will be much easier for you to psychologically tune in, as there will be an opportunity to prepare for the upcoming call, think it over, and build it into a logical chain.

Think carefully about the time of the call. It is better not to call on important issues in the morning and at the end of the working day, and it is also not recommended to try to resolve important issues before the weekend or on pre-holiday days. Before you call, make a conversation plan. Write down the main questions to be discussed.

How to behave while talking on the phone

Always speak briefly without deviating from the main topic of conversation — save your time and the time of your interlocutor. Business partners will definitely appreciate it. The rules for talking on the phone with clients suggest that effective negotiations are within 3-4 minutes.

When preparing for a telephone conversation in English, write down the phrases you want to use , and also keep an online translator at hand — this will give you more self-confidence. Create a small notebook or notebook for business conversations in English. A business person will not use scraps of paper or calendar sheets for this.

Practice your phone conversation several times, bring the use of phrases in English to automatism and you are guaranteed success.

The peculiarity of the phone is that it amplifies speech deficiencies. You need to carefully monitor your diction and pronunciation.

Recording on a dictaphone and listening to your telephone conversations will help to improve the technique of negotiations.

How do I start a telephone conversation in English?

It is the greeting stage that can be the key to a successful outcome of the entire conversation. It is very important to set the mood of the conversation and give it an emotional color. It is important to immediately show the interlocutor that he is dealing with a business person.

Welcome phrases in English over the phone

Phrase in English

Good morning this is your name.I’m calling from name of company. Good morning, this is your name. I am calling from the name of the company.
Hi Louise, this is Virginia. Sorry to disturb you, but Hello Louise, this is Virginia Sorry to bother you, but
Could I speak to name please? Can I speak to the name please?
This is name, could I speak to name please? Is that a name, could I speak to a name, please?

How to ask to connect with the right person

Phrase in English

Source: https://valente-shop.ru/bez-rubriki/kak-nachat-razgovor-na-anglijskom-uchim-anglijskij-vmeste.html

Anna Kovrova

«Break the ice» literally translates to «break the ice», but figuratively this idiom means «to strike up a casual conversation, to establish contact.» We will tell you how to do it in English.

In regular language courses or English lessons on Skype, you probably already learned how to introduce yourself, so we will not dwell on this topic in detail. Let’s note the universal “I don’t think we’ve met. I’m «(» I don’t think we know each other. My name is «), which is suitable for formal events and parties.

What else can I say?

A general comment is a good start for dialogue. Take a closer look, maybe there is something noteworthy in the place where you are? In an event? Or will you notice an interesting detail in the appearance, behavior of the interlocutor?

This is a gorgeous room! Luxurious room!
I love this view! I really like this view!
What an eye-catching design! What an attractive design!
This lecturer is great! The speaker is great!
So, you’re a New York Yankees fan? So are you a fan of the New York Yankees? (if the interlocutor is wearing a T-shirt or other thing with the logo of this team).

The winning option is to ask the person for their opinion… After all, next you can say «Why?», Suggesting a lengthy answer:

What do you think? What do you think?
What’s your opinion? What is your opinion?
What are your ideas? What do you think?
Do you have any thoughts on that? Does anything come to your mind about this?
How do you feel about that? What do you think about this?

It is best to combine a general comment with a question:

That’s a lovely scarf, where did you get it? Cute scarf, where did you get it?
They have an amazing buffet here! Have you already chosen your favorite dish? Great buffet here! Have you already chosen your favorite dish?
I guess this is a handmade brooch. Is it your hobby? It seems to be a handmade brooch. Your hobby?

Talking about a hobby in English is generally a fertile topic for discussion.

Before asking a question

Check yourself:

  1. What is the expected answer? If monosyllabic («yes» or «no»), then perhaps it is worth asking about something else (so-called open-ended questions are successful).
  2. Are you touching on a too personal topic? Be tactful.
  3. Would you like to answer the same question? If not, how can you make it more friendly?

Phrases for a conference, business event

What do you think of the speaker? How do you like the speaker?
I’m here for the first time, what about you? This is my first time here, and you?
What company do you represent? What company do you represent?

Source: https://skyeng.ru/articles/kak-nachat-razgovor-na-anglijskom

English for Business Communication: Talking with Foreign Partners as Equals

Today, English for business negotiations is not only an important competence of a successful leader, but also a useful tool in the arsenal of any employee.

At the same time, Business English seems to many to be something unthinkable and complicated, and phrases of business communication in English seem abstruse and incomprehensible. In vain, because the vocabulary in this specialization is not much more complicated than when studying the basic language level.

And you can be convinced of this in practice by starting to study business English, which will make it easy and most importantly competent to communicate with foreigners not only from the USA and Great Britain.

What are the features of business communication in English

Business English is used constantly in today’s business environment, whether it is consulting clients or talking with colleagues, conducting oral and telephone conversations with customers or conducting correspondence.

Some may think that business English is just one of the topics, such as “going to the doctor,” “getting to know,” etc. In fact, it is a much broader and deeper area of ​​special knowledge. In the learning process, in addition to developing vocabulary, students also master the basic principles of business communication, learn about the features of the language and learn to apply them in various situational models of professional communication.

Today it is English that is the international language in business. With its help, agreements are concluded between companies from different countries, business negotiations are carried out and document circulation is carried out. But English for business communication finds its value in practical application. There are a number of industries where Business English is a must for all employees in a company. This applies to the areas of IT and finance, engineering and law, advertising, medicine, etc.

As a rule, it is necessary to study phrases of business communication in English for specialists of international companies or those applicants who intend to work abroad. Often, employees of large organizations are paid for participation in corporate courses and trainings for learning English. In other cases, to accelerate career growth, training can be taken at a specialized school.

The features of business English include:

  • use of special business vocabulary;
  • formalization of styles of speaking and writing;
  • the possibility of using clichés;
  • the protocol of many genres, incl. negotiations, business letters, etc.

Knowing the specifics of Business English, it is easy to recognize various nuances in situations that arise in the process of business communication and use the correct grammatical structure and vocabulary in your statements.

For example, when communicating with clients or giving a presentation, instead of the usual everyday English make, you can introduce into speech more professional words like create, construct, produce, develop, manufacture based on the context.

For example, instead of I want to tell you, I want to inform you will be more appropriate, etc.

Read the material on the topic: How to check the level of English: rules and guidelines

How to learn English for business and business communication

All document flow in foreign companies is conducted in English.

The first thing to learn when applying for a position in one of them is to write a competent resume. It is also necessary to prepare for oral interviews, whether remote (by phone or over the Internet) or face-to-face. It is important to have a sufficient lexical base to express a quick and adequate reaction in the course of any business negotiations.

There are two paths to success in this direction:

  1. Attending specialized English courses.

  2. Self-study.

Many special courses have been developed that have English for business communication in the program. If you already know the language at a certain level, then it will be enough to learn special business vocabulary, which can then be used in the process of work and communication. These can be various terms and abbreviations, greetings, phrases, thematic structures, etc.

Consider the second option, which concerns self-study of English. All kinds of self-study guides can help improve knowledge in Business English, and their format can be different (textbooks, special literature, training guides, audio lessons, video presentations).

The Internet has collected a huge amount of information and materials on the topic of Business English. The main thing is to correctly identify the guidelines in training and start assimilating new knowledge. With the proper dedication, success in this endeavor can be considered guaranteed.

Read the material on the topic: Business English on Skype: pros and cons

How to start an independent study of English for business communication

Before starting to master a new material, it is necessary to conduct an objective assessment of the current level of knowledge. It’s easy to do by taking a few tests in grammar, listening and vocabulary. After that, you can highlight your strengths, as well as identify areas where there are significant gaps, and based on this, develop a strategy for further training.

So, if there are some difficulties with vocabulary and grammar, you should devote at least 10-15 minutes during the lesson to working through the material in these areas as an addition to the main part of the chosen training program. If problems arise with the perception of speech by ear, then the emphasis should be on listening.

To do this, in addition to listening to recordings for your level of knowledge and completing tasks for them, you can watch films with an original audio track in English. Do not be upset or worried when it is difficult to recognize the speech of the announcer or the actors at first. The reason here is largely in the habit of perceiving information visually, which has been preserved since school.

It is very important to first study unfamiliar words and expressions, and only then start listening.

These guidelines also apply to beginners. A suitable textbook in the Business English category is taken as a basis, in addition to it, exercises for working out grammatical structures and listening are selected.

The correctness of pronunciation is also of great importance, which should be monitored from the very beginning. You cannot neglect phonetic rules and special tongue twisters for their elaboration.

In the future, this will not only help to form the correct pronunciation, but also allow you to better perceive English speech by ear.

For the most part, when choosing business English courses, everyone asks the same question about the direction that is worth choosing to study. A lot of textbooks have been developed covering the topics of management and finance, marketing and management.

It is clear that a specialist in the HR department often completely unnecessarily needs the specifics of the stock markets.

At the same time, at the beginning of the training, it is better to work out as much as possible all sorts of general aspects, in which the basic key points are studied, presented linguistically in grammatical models and various colloquial clichés.

Further, having reached a more advanced level, in order to better concentrate on the most important language moments, you can make a list of tasks for yourself and, on the basis of them, model lexical situations that should be worked out and learned first. For example, the task is to quickly master the skills of business correspondence in English.

In this case, you need to study the clichés, consider the types and types of business letters, their differences. This can be both everyday correspondence and business e-mail correspondence. A separate topic is letters of inquiry and work with claims and complaints. There are also letters of recommendation, etc.

Each type is characterized by certain phrases and semantic constructions, the structure of letters is also different.

Those who are looking for a job or waiting for an interview should focus on writing a resume and preparing for face-to-face communication. To do this, you can find special vocabulary related to the industry in which you will work in the future. It will be useful to look at examples of resumes and listen to recordings of interviews, as well as choose from them one or another suitable answer.

In cases where you are well versed in your specialization in your native language, it is easier to choose the lexical material in English. Just choose interesting articles that will be useful not only in terms of vocabulary enrichment, but also in terms of semantic load. Also, phrases of business communication in English can be perfectly worked out by communicating on thematic English-language forums.

A very important component of success in learning Business English is emotional involvement in a specific problem. This approach not only greatly facilitates the memorization of words and expressions, but also allows you to study the situation from a different angle. This can ultimately contribute to the accelerated solution of the tasks in relation to your business.

One of the most frequent and problematic questions when learning English is the topic of setting pronunciation. Naturally, this moment is also of great importance for Business English, because in all business communications, whether it is the conclusion of a deal or the presentation of a project, it is important to feel confident and show yourself as a professional in everything, including speaking «pure English».

It is curious that the reference speech of British television and radio announcers has been adopted as the generally accepted standard of pronunciation in English. At the same time, in the business sphere, on the contrary, it is American English that is most widespread.

The British company Aziz Corp. they even conducted a research survey, where 47% of executives surveyed across organizations confidently stated that managers with an American accent always perform better than those who speak pure British English.

It does not matter at all whether the latter studied at Cambridge or Oxford.

That is why Khalid Aziz, who is the head of the company and a British public relations expert, in his recommendations urges not to try to correct the American pronunciation and, on the contrary, to use it as efficiently as possible in business.

And yet, even if you defy the reference British pronunciation and specific American accent, there is no need to despair. The main indicators in the business sphere were and remain specific professional skills, and not just the ability to speak well in a foreign language.

Read the related material: How to write a business letter in English to make a good impression

English for business communication in business correspondence and telephone conversations

Making business correspondence for international contacts often throws many employees into a stupor. At the same time, knowing the structure and design rules of such letters, along with the standard vocabulary for business correspondence, the task ceases to be difficult. We will consider all these features step by step further.

The first thing a business letter always starts with is the date. It is recorded in one of the standard formats: September 29th / 29th September / 29 September / September 29. This is followed by an appeal to the addressee. Here a lot depends on whether you are contacting him for the first time or are already familiar and communicated earlier.

In the case when the letter is addressed to a stranger, contact should be made using the preposition «or» or, alternatively, in the plural: Dear Sir or Madam, Madams. When the addressee’s name is already known, it is recommended to build the appeal using the construction: «Dear Mr., Miss».

Then there is a line with an underlined subject line or letter heading. After that, below, with a capital letter, the main text of the message begins. The following expressions are suitable for introduction:

  • I am writing to — I am writing to you to
  • Further to your latest request — Answering your request
  • Thank you for your letter — Thank you for your letter

Further in the text, you can write in the usual manner, of course, in compliance with the general rules of grammar and etiquette. At the same time, pay attention to the use of modal verbs and conditional mood, typical for business correspondence in English:

Source: https://www.englishpatient.org/articles/anglijskij-dlya-delovogo-obshcheniya

Small talk: 30 useful phrases to start a conversation in English

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Small conversations with unfamiliar people, for example, work partners, colleagues or new acquaintances, which sometimes have to be held in the office, at official events or in an informal setting, cause discomfort for many.

As a rule, there are two problems — the topic and how to start a conversation. At the same time, difficulties arise especially often if the conversation has to be conducted in a foreign language.

To help you cope with this sometimes awkward social situation, we’ve put together some English phrases that are easy to have a short, casual conversation with in almost any situation.

About the weather

Beautiful day, isn’t it? “It’s a beautiful day, isn’t it?

Can you believe all of this rain we’ve been having? — Can you imagine how rainy the weather is?

It looks it’s going to snow. — It seems to be snowing.

I hear they’re calling for thunderstorms all weekend. “I hear thunderstorms are forecast for the weekend.

We couldn’t ask for a nicer day, could we? “We couldn’t have imagined a more enjoyable day, right?

How about this weather? — How do you like this weather?

Did you order this sunshine? — Did you order this sunny weather?

In the office

Looking forward to the weekend? — Looking forward to the weekend?

Have you worked here long? — How long have you been working here?

I can’t believe how busy / quiet we are today, can you? — It’s hard to believe how noisy we have today, a lot of work / quiet, right?

Has it been a long week? “It’s a long week, isn’t it?

You look you could use a cup of coffee. — Looks like you need a cup of coffee.

What do you think of the new computers? — How do you like our new computers?

Read more: 5 interesting scientific theories that will tell you how to effectively memorize words in English

At events

So how do you know Justin? — How did you meet Justin?

Have you tried that Sandy made? — Have you already tried which Sandy made?

Are you enjoying yourself? — Do you like everything?

It looks like you could use another drink. — Looks like you’re ready to have another drink.

Pretty nice place, huh? — Nice, isn’t it?

I love your dress. Can I ask where you got it? — I like your dress. May I ask where did you buy it?

On a walk

How old’s your baby? — How old is your child?

What’s your dog’s name? — What is your dog’s name?

Source: https://hr-portal.ru/article/small-talk-30-poleznyh-fraz-chtoby-nachat-razgovor-na-angliyskom

Talking on the phone in English: useful phrases and expressions, audio examples of telephone conversations, tips

It’s no secret that the phone has long become an integral part of our daily life. Effective business communication by phone has its own characteristics and secrets, which should not be forgotten. Our article is for those who strive for successful business communication with native English speakers via telephone.

“There is no good call at 7 am. In my experience, all calls between 11:00 am and 9:00 am are distress calls. «

~ Janet Evanovich

We will tell you what phrases can and should be used in a telephone conversation in English in various situations, and we will give general recommendations so that you can look like a professional in the eyes of clients and business partners. You may also be interested in the article «How to leave and receive a message by phone»

How to clarify information about the interlocutor in English

Phrase in English

Who am I speaking to? Who am I talking to?
Sorry, who am I speaking to? Excuse me, who am I talking to?
Is that you Jennifer? Are you Jennifer?
Is that Louise? / Is that Louise speaking? Yes, speaking. / Yes, it’s me. Is that Louise? / Is Louise on the phone? Yes I. / Yes it’s me.
Sorry, I didn’t recognize your voice. Sorry, I didn’t recognize your voice.
I’ve just been speaking to someone from your department about x, but I didn’t catch their name / I forgot to ask their name. I just spoke to someone in your department about x, but I didn’t hear his name / I forgot to ask his name.
I was speaking to a man / woman yesterday afternoon. I was talking to a man / woman yesterday afternoon.
I was speaking to someone called James in the x department, but I don’t have his last name or phone number, do you have any idea who it might be? I was talking to someone called James in department x, but I don’t know his last name or phone number, do you know who that might be?
What did you say your name was? What did you say, what is your name?
Your name was? Your name is?

Phrases for solving problems during a telephone conversation

Very often, during a telephone conversation in English, problems with the perception of information may arise. This is often due to an underdeveloped listening skill. Although other difficulties are possible, for example, technical problems. Do not hesitate to ask your interlocutor again, to clarify the necessary information.

How to ask the interlocutor to repeat and clarify what was said

Phrase in English

I’m sorry, I didn’t quite catch that. Sorry, I didn’t quite hear.
Sorry, what did you say? Sorry, what did you say?
Would you mind repeating that please? Could you repeat, please?
Can you repeat that last part, please? Could you repeat the last part, please?
I’m not that clear about I’m not sure exactly about
I’m sorry, I didn’t catch that. I’m sorry, I didn’t hear.
Can you spell that for me? Can you spell it?
I’m sorry, what did you say? Sorry, what did you say?
I’m still not sure what you mean by ‘x’? I’m still not sure what you mean by «x»?
I’m sorry I still don’t understand. Sorry, but I still don’t understand.
Do you think you could speak up a little, please? Do you think you could talk a little please?
Could you say that again please? Could you say it again please?
Could you speak a little more slowly please? Could you speak a little slower, please?

How to report communication problems and ask them to call back

Phrase in English

I’m sorry but the line’s bad (I can hardly hear you) I’m sorry, but the connection is bad (I can hardly hear you)
I’m so sorry we got cut off. I’m so sorry to be cut off.
The line’s very faint. The signal is very weak.
Could you speak a little more slowly please? Could you speak a little slower, please?
Sorry, the line is really bad, can you speak up please? Unfortunately, the connection is really bad, can you repeat it, please?
I’m sorry, I’m going to have to call you back, I can’t hear you. I’m sorry, I have to call you back, I can’t hear you.
Sorry, I just missed the last part of what you said. Unfortunately I missed the last part of what you said.
It’s a terrible line I can hardly hear you. The connection is terrible, I can barely hear it.
I can hear you — but not very well, let me call you back. I can hear you, but not very well, let me call you back.
I’m afraid there’s something wrong with the line, can I call you back? I’m afraid there is something wrong with the connection, can I call you back?
I think I’d better call you back, the line is terrible. I think I’d rather call you back, the connection is terrible.
Do you think you could call me back? Do you think you could call me back?
The line is terrible. Would you mind calling me back? The connection is terrible. Could you call me back?

How to end a telephone conversation in English?

When ending a call, you need to be extremely polite in order to leave a pleasant impression of yourself. It is important to remember that, according to the norms of etiquette, either the caller or the senior in age, rank, etc., ends the conversation. You can only hint to the interlocutor that you still have important things to do.

Phrase in English

OK / Right, I think that’s all. Ok / Yes, I think that’s all.
Well, I think that’s everything. Goodbye. Well, I think that’s all. Farewell.
I look forward to seeing you / our meeting. I am looking forward to meeting you / our meeting.
Do call if you need anything else. Call if you need anything else.
Have a nice day / weekend. Have a nice day / weekend.
You too. You too.
Hear from you soon. Bye. Until next time. Goodbye.

At the end of the conversation, it is important to analyze it. Try to remember your mistakes and say the correct phrases out loud. This will avoid them next time.

An example of a telephone conversation in English

This dialogue is relevant not only for phone calls, but also for calls via Skype. Original taken from BBC Learning Resource

Phrase in English

Source: https://ienglish.ru/blog/business-angliiskiy-po-skype/delovoi-angliiskiy-etiket/frazi-i-virazheniia-dlia-uspeshnogo-razgovora-na-angliiskom

Phrases for dating in English, dialogues

›Learning a language› Vocabulary ›Phrases for dating in English or how to start a dialogue

It is hard to imagine the modern world without foreign languages. English has become not just a means of communication, but also the language of signing official business documents.

When traveling, conducting business correspondence, starting to work in an international company, it is impossible to do without acquaintances in this international language.

And in principle, he penetrated into all spheres of life of a modern person, as a poet, phrases for acquaintance in English, as well as communication and correspondence, can be both formal and informal.

Dating Phrases in English to Help Break the Ice

It is not always easy to conduct a conversation in your native language, but in a foreign language it is even more difficult. Communication in a non-native language requires not only knowledge of vocabulary, but also greetings in English. Equally important are dating phrases in English and courtesy phrases in English.

Communication begins with an acquaintance, acquaintance is the beginning of communication. Therefore, we will begin with such phrases. Here will be presented polite phrases, greetings in English, as well as goodbyes, phrases that allow you to maintain a dialogue, etc.

To get to know each other or just start a conversation, first of all, you need to greet each other. Depending on the degree of closeness of the relationship, as well as the place where the acquaintance takes place, greetings can be formal (for communication with colleagues, partners, unfamiliar or strangers) and informal. There is no need to learn all the phrases in English that will help start a dialogue. For beginners, it is enough to choose a few options.

  • Hello! — Hello!
  • Good morning / afternoon / evening! — Good morning / afternoon / evening!
  • I am glad to see you. / I am happy to see you. / I am pleased to see you. — I’m glad to see you.
  • Good to see you again. / Nice to see you again. — Glad to see you again.
  • How have you been? — How are you

You met for the first time in your life (or hardly know each other)

  • What is your name? — What is your name?
  • My name is (name). Nice to meet you! — My name is (name). Nice to meet you!

Common greeting phrases

  • Fine thanks, and you? — Fine, thank you, and how are you?
  • Fine thanks, what about yourself? — Okay, thanks, and how are you?
  • Very well, thanks. — Very good thanks.
  • Pretty good, thanks. — Pretty good, thanks.
  • How do you do? — reply to greeting How do you do? (obsolete)

Despite the fact that the phrase «How do you do» when greeting is considered outdated, its use is quite appropriate if it is pronounced in relation to a stranger. The answer to this phrase will be a counter question: «How do you do?» This is a formal exchange of greetings, which does not require not only a detailed story about how you are doing, but even mentioning any business and, moreover, about problems or any questions that are relevant to you.

If during the conversation you did not hear or did not understand any expression, just ask to repeat it, just politely ask to repeat one of the options:

  • Sorry? Could you repeat, please?
  • Pardon? Could you repeat, please?

In order to start a dialogue with friends, more formal phrases are suitable:

Phrase Transfer
Hi! Hi!
hello there! / Hey there! Hi!
Look who’s here! Long time no see! Look who I see! Haven’t seen each other for a hundred years! (regardless of the actual time during which you did not see each other)
Morning! An informal alternative to good morning.
How’s life? What’s up?
How are you? How do you?
How are things? How are you?
What’s up? (Sup!) / How are you getting on? / How is it going? How are you?
What’s new? What’s new?
What have you been up to? What have you been doing all this time?
Nice to see you! / Good to see you! Nice to see you!
Long time no see! / It’s been a while! Haven’t seen each other for a hundred years! / Long time no see!

How to start a dialogue or conversation in English

There are a number of phrases in the English language that help maintain a dialogue with an unfamiliar or unfamiliar person.

Phrase Transfer
I’ve heard so much about you. I’ve heard a lot about you.
I’ve heard so much about you from Mr. Smith. I’ve heard a lot about you from Mr. Smith.
How do you the conference / workshop? How do you like the conference / training?
Is it your first time at the conference / workshop? Is this your first time at a conference / training?
So, you work in IT, right? You work in IT, right?
Have you always been in IT? Have you always worked in IT?
How long have you been a member of ABC organization? How long have you been a member of the ABC organization?
How long have you been working for this firm? How long have you been working for this company?
I am from Moscow / Russia. And you? I am from Moscow / Russia. And you?
How do you do it here? Do you like it here? / What are your impressions?
How long have you been here? How long have you been here?
How long have you been living here? How long have you been living here?
This is my first visit to London. What do you recommend to visit while I am here? This is my first visit to London. What would you recommend me to watch while I’m here?
This place is really nice. Do you come here a lot? This place is really wonderful. Do you come here often?
How old are you? I’m twenty-two How old are you? I am twenty two
When’s your birthday? It’s 16 May When’s your birthday? He May 16
I’m sorry, I didn’t catch your name Sorry, I didn’t hear your name
Do you know each other? do you know each other?
Nice to meet you Nice to meet you
Pleased to meet you Nice to meet you
How do you know each other? How did you meet?
We work together We work together
We used to work together We worked together
We were at school together We went to school together
We’re at university together We study together at the university
We went to university together We went to university together
Through friends Through friends
Where are you from? Where are you from?
Where do you come from? Where are you from?
Whereabouts are you from? Where are you from?
I’m from I’m from
What part of Italy do you come from? What part of Italy are you from?
En donde Vives? Where do you live?
Who do you live with? Who do you live with?
I live with my boyfriend (my girlfriend, my partner, my husband, my wife, my parents) I live with my friend (with my girlfriend, with my partner, with my husband, with my wife, with my parents)
Do you live on your own? Do you live separately?
I live on my own I live separately
I share with one other person I live with one person
I share with one (two, tree) others I live with one (two, three) others
What’s your phone number? What is your telephone number?
What’s your email address? What’s your email address?
What’s your address? What’s your adress?
Could I take your phone number? Can I write down your phone number?
Could I take your email address? Can I write down your email address?

Source: https://speakenglishwell.ru/frazy-dlya-znakomstva-na-anglijskom/

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