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Yes, having same problem. Photo images dissappearing when saving to PDF using excel add-in «Save to PDF». However, if we Print to a PDF they are still there? However, we save multiple excel sheets per report we produce so doing this individually is really slow. This is now happened on 4 computers in our office so it must be due to the update? Or did Microsoft due an update in the last day or so? See photos below. Top is what it should look like. 
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Dec 11, 2019
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Hi there
We are sorry for the trouble. As described, images are not included when creating PDFs from Excel
Is this a behavior with a particular file or with all the PDF files that you create? Please try to create a new PDF file from Excel and check.
What is the workflow or steps you are doing to create the PDF from MS Excel?
What is the version of the Adobe Acrobat DC installed? To check the version of the application please use the link — https://helpx.adobe.com/acrobat/kb/identify-product-version.html
A new version of Adobe Acrobat / Reader DC is now available, version 19.21.20058. Make sure you have the latest version. Go to Help > Check for Updates. For more information about the new release please use the link — https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
Let us know how it goes
Regards
Amal
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Dec 11, 2019
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In Response To Amal.
Thank you @Amal , but before anything else I just want to post this here so that everyone else would be aware. Be careful when dealing with people in this community always make sure you are talking to an official representative of Adobe, as these kind of people would normaly offer help to you but either later extort your files from you. I’m not sure if this person really is a representative of Adobe, but the fact that his profile is new and he is using a 3rd party email provider with a different domain that from Adobe is a BIG RED FLAG.
Going back to my concern, I’m using the latest version of Acrobat DC version 19.21.20058
I received the update last week if I remember it right, but prior to that I have no problem or what so ever when making PDF file from EXCEL. my usually process is to highlight/select the sheet/cells I want to convert into PDF which is these case includes the images and then hit the CTRL+S and choose the «save as Adobe PDF» just below the «Save As» option in excel and then from the PDF creation option I choose the following:
1. Conversion Range: Selection
2. Conversion Options: Fit to paper width
that is my normal process that I have been doing from almost a year or two now without any problem.
It should also be noted that I received my monthly update from microsoft yesterday or the other day I think. I dont know if it has to do with that update, though I already tried contacting their support as well and with all the possible solutions they’ve given me reinstalling Microsoft Office is the most pain staking task I can not afford to do right now.
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Dec 12, 2019
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In Response To JJLIM
++ Adding to the discussion, did you try and see if you get the same issue if you print to PDF directly from the MS Office application instead instead of the «Save As» method?
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Dec 12, 2019
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In Response To ls_rbls
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Dec 12, 2019
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In Response To JJLIM
well this suggestion just helps to narrow down the save as issue.
When saving as from MS Office a few things may not work as expected if the source Excel file had macros, templates or incorporated additional visual basic amd visual c++ addins, for example.
it may be necessary to lower the security of the macros (if any), or even better, use the accessibility checker to discover other underlying issues in the MS Excel file and correct them before saving as PDF.
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Dec 12, 2019
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Hi There,
Thanks for reporting the issue.
We verified using several XLS and XLSX file(s) but were not able to reproduce image disappering issue.
Acrobat version you’re using is 19.21.20058 (latest DC)
Can you provide more info regarding the same :
- OS on which issue is reproducible (MAC/WIN and verison as well)
- MS Office version on which the issue was reproducible
- Issue reproducible for all file(s) or for a set of file(s)
- Can you share any file, on which the issue is reproducible?
Regards,
Swapnil Srivastava
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In Response To swapnilsrivastava
Here is my MS excel version and the current OS version im using
for the file i’ll include an external link, I dont know how to attach file in here.
EXCELtoPDF.xlsx
VirusTotal Scan 
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Dec 12, 2019
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In Response To JJLIM
We are using the current updated Adobe Acrobat 11 version 110.23 I updated it last night again to make sure. We do use macro-enabled Visual Basic excel files for our reports. But this time I just created a basic file from Excel, no macros, and inserted 2 pictures. When I did the «Save to PDF» file (Book 1) only 1 picture shows up. When I did the «Print» to PDF, both photos show up (Book 2). The Print Preview shows both photos for both options, but «Save to PDF» still doesn’t work properly.
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Dec 12, 2019
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In Response To CDCC
This issue is caused by an Excel update to build 1911. I have verified this by taking a machine running Excel build 1910 and upgrading it to 1911. Images worked on 1910, failed on 1911. Machines that already have 1911 do not work. Excel is Office 365 and Acrobat is the latest DC build. This is the cause, but i have not found a solution yet.
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In Response To brentm74928161
Thank you for sharing that.
I was thinking if in this case running the Program Compatibility Troubleshooter for Acrobat Pro XI and testing it for an older version of windows can help.
Also, the Print to PDF method seems to work because it is basically flattening the entire file.
it looks like if some sort of layer, tag, or frames, needs to be deleted or modified before using Save As.
Another suggestion is to Save As pdf. but use the Organize Pages tool and select «Use Document Structure» in Page Properties.
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Dec 13, 2019
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In Response To ls_rbls
I am facing the same issue. This is incredibly frustrating. Things were fine a few days ago, and now nothing is right. My links within my excel document are also not working when PDF’d.
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Dec 19, 2019
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Hi There,
The issue is from Microsoft’s end with their latest 1911 release. They have acknowledged the issue and we can expect to hear from them soon.
Regards,
Swapnil Srivastava
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In Response To swapnilsrivastava
Thank you for the update, it has been almost 3 weeks and there are several boards reporting this issue now. Has MS provided a fix for this issue yet?
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Feb 11, 2020
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In Response To imaximus20
This issue was fixed with Office update Version 1912 (Build 12325.20344) onwards on monthly channel, rolled out on 22nd Jan.
Regards,
Subrato
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This issue was fixed with Office update Version 1912 (Build 12325.20344) onwards on monthly channel, rolled out on 22nd Jan.
Regards,
Subrato
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LATEST
click on «File», «Save As», pick a location, put a new name, select «Save as Type» and change it to «PDF», then click on «options» and mark the checkbox «Ignore print areas», click «Ok» and «Save».
There you go. Greetings.
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Добрый день!
[img]file:///C:/BROKER_EMAIL/page1_Excel.jpg[/img]При сохранении документа из Экселя в pdf происходит смещение границ отображаемых страниц документа.
А именно, если перед сохранением просмотреть первую страницу в экселе — видим на ней большее кол-во строк(см page1_Excel.jpg)
а в pdf — на n строк меньше (см Page1_pdf.jpg).
предположу что такое искажение идет по всем листам.
кто сталкивался с подобным?
Как можно добиться того, чтобы при сохранении в pdf искажения не происходило?
Если вы используете Office 2007 или новее (2010 — 2019), то у вас есть возможность формировать документы в формате ПДФ.
В большинстве случаев, необходимые для этого компоненты уже установлены в системе.
(это можно проверить, проверив наличие в меню Файл — Сохранить как … пункта PDF или XPS)
Если же в меню Excel нет такого пункта, — не проблема, его можно добавить.
Для этого, нужно загрузить с сайта Microsoft надстройку SaveAsPDFandXPS.exe для сохранения в формате PDF или XPS.
По состоянию на 2019 год, Microsoft убрал эту программу со своего сайта (видимо, проблема уже перестала быть актуальной), так что теперь вы можете скачать её в этой статье, — см. прикреплённый к статье файл.
После установки этой надстройки, в меню появится указанная опция, и будет доступно сохранение файлов в формате ПДФ.
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Download PC Repair Tool to quickly find & fix Windows errors automatically
Exporting content to PDF via Microsoft Office apps like Word, Excel, PowerPoint, etc, is one of the most common actions we perform. If there is one document format that is almost as popular as Word, it is PDF, which is why converting to the format is so important to Office 365 users. The problem is, some folks have been having issues when trying to export Office documents to PDF, and that’s a problem in more ways than one.
From what we have gathered, folks are seeing the following error message:
- Microsoft Word: Sorry, we couldn’t find your file, Was it moved, renamed, or deleted
- Microsoft Excel: Document not saved. The document may be open, or an error may have been encountered when saving.
- Microsoft PowerPoint: An error occurred while PowerPoint was saving the file.
- Microsoft Publisher: Publisher cannot save the file.
This error might drive you insane but worry not, we’ve got you well covered. Here’s how to fix this particular issue once and for all.
Cannot export to or Save as PDF using Office apps
If you face this issue, try these suggestions.
1] Repair Microsoft Office
Before making any other moves, please repair your Microsoft Office installation. We do this by right-clicking on the Start button, then from there, select Apps and Features via the WinX pop-up menu.
Select Microsoft Office from the list, and click on Modify when it appears.
Follow the instructions to repair your Microsoft Office install. Keep in mind that repairing your installation might not work, so if that is the case, then follow the tip below.
2] sRGB Color Space Profile in the wrong place
OK, so here’s the thing. Word or other Office app is looking for the sRGB Color Space Profile.icm in the wrong place. Because of this, the app is unable to locate the profile for use. You thus have to delete these Registry values.
Create a system restore point first and then launch the Run dialog, then type regedit into the box and hit the Enter key. After doing so, please seek out Path:
HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionICMRegisteredProfiles
Look for the sRGB value and delete it from the Registry.
Next, go to Path:
HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionICMRegisteredProfiles
Look out for the sRGB value and delete it.
Finally, you can now make attempts to export your PDF documents.
Please let us know if it worked for you or not.
Vamien has studied Computer Information Services and Web Design. He has over 10 years of experience in building desktop computers, fixing problems relating to Windows, and Python coding.