Mail merging on word

Summary

This article explains how to use the Mail Merge feature in Microsoft Word to create and to print form letters by using data from a Microsoft Excel worksheet.

When you use the Word Mail Merge feature, Word merges a main document with a recipient list to generate a set of output documents:

  • The main document contains the basic text that is the same in all of the output documents. It may contain a letterhead, text, and instructions in merge fields for inserting text (such as recipient names and addresses) that vary from one output document to another.

  • The recipient list is a database that contains the data that is to be merged into the output documents. For example, the recipient list is a Microsoft Access database file or an Excel worksheet.

    This database is typically a list of names, addresses, phone numbers, and other categories of personal information.

  • The output documents are the result of the mail merge. The text in an output document can be the same in all output documents, but you can apply formatting to specific documents.

Step 1: Set Up the Excel Data File

Before you proceed with the Mail Merge Wizard, make sure that your Excel worksheet is well structured for this purpose. Note the following requirements for the data table:

  • The first row should contain field names for each column — for example, Title, Salutation, First Name, Middle Name, Last Name, Address1, and Address2.

  • Each field name should be unique.

  • Each row should provide information about a particular item. For example, in a mailing list, each row might include information about a particular recipient.

  • The table should contain no blank rows.

Create your Excel data file, and then arrange it by using the fields that you want to use for your letter, as shown in the following sample data file.

After you create your Excel data file, save it, and then close the data file.

For more information about how to create a mail-merge address list, click the following article number to view the article in the Microsoft Knowledge Base:

294688 How to design and set up a mail merge address list in Word 2002 and in later versions of Word

Step 2: Set Up the Main Document

  1. In Microsoft Office Word 2003 and in earlier versions of Word, point to Letters and Mailings on the Tools menu, and then click Mail Merge Wizard.

    In Microsoft Office Word 2007, click Start Mail Merge in the Start Mail Merge group on the Mailings tab, and then click Step by Step by Mail Merge Wizard.

  2. Under Select document type, click Letters.

    The active document becomes the main document. The main document contains the text and graphics that are the same for each version of the merged document. For example, the return address and the salutation in a form letter are the same for each version.

  3. Click Next: Starting document.

  4. Use one of the following methods:

    • Start with the document that is currently shown in the document window. To do this, click Use the current document.

      You can then either type the letter in the document window or wait until the wizard prompts you to do so in a later step.

    • Start with a template. To do this, follow these steps:

      1. Click Start from a template.

      2. Click Select template.

      3. On the Mail Merge tab, select the template that you want in the Select Template dialog box, and then click OK.

    • Start with an existing document. To do this, follow these steps:

      1. Click Start from existing document.

      2. In the Start from existing box, select the document that you want, and then click Open.

      3. If you do not see the document, click More files, and then click Open. In the Open dialog box, locate the document that you want, and then click Open.

  5. Click Next: Select recipients.

Step 3: Specify the Excel Data Source

  1. Under Select recipients, click Use an existing list.

  2. Click Browse.

  3. In the Select Data Source dialog box, locate and then click the Excel worksheet that you want to use.

    By default, Word opens the «My Data Sources» folder.

  4. Click Open.

  5. If your Excel worksheet contains information about multiple tabs, select the tab that contains the information that you want, and then click OK.

  6. All entries in the data source appear in the Mail Merge Recipients dialog box. Here, you can refine the list of recipients to include in the merge.

Step 4: Select the Recipients

  1. In the Mail Merge Recipients dialog box, select the recipients that you want to include. To do this, use one of the following methods:

    • Use the check boxes to designate recipients.

      This method is most useful if the list is short. Click to select the check boxes next to the recipients that you want to include, and then click to clear the check boxes next to the recipients that you want to exclude.

      Note If you know that you want to include most of the list in your merge, click Select All, and then click to clear particular records. Similarly, if you want to include only a few records in the list, click Clear All, and then select the records that you want.

    • Sort items in the list.

      This method is useful if you want to see items in alphabetical or numeric order. Click the column heading of the element by which you want to sort. For example, if you want to display the list alphabetically by last name, click the Last Name column heading.

    • Filter items in the list.

      This method is useful if the list contains records that you know you do not want to see or include in the merge. After you have filtered the list, you can use the check boxes to include and exclude records, as described earlier. To filter the list, follow these steps:

      1. Click the arrow next to the column heading of the element that you want to filter by.

      2. Click any of the following:

        • (Blanks): This option displays all the records in which the corresponding field is blank.

        • (Nonblanks): This option displays all the records in which the corresponding field contains information.

        • If the data source contains records that share the same information, and if there are 10 or fewer unique values in the column, you can filter by specific information. For example, if there are multiple addresses that list Australia as the country, you can filter by Australia.

    • The Mail Merge Recipients dialog box displays only the designated records. To display all the records again, click (All).

    Notes

    • For advanced sorting and filtering, click the arrow next to any column name, and then click (Advanced). Use the Filter Records and Sort Records tabs to set up the sorting or filtering query that you want.

    • If you have installed address validation software, click Validate in the Mail Merge Recipients dialog box to validate your recipients’ addresses.

  2. Click OK to return to the Mail Merge Wizard.

    Word uses the recipients that you designated for the merge.

  3. Click Next: Write your letter.

Step 5: Complete the Letter and Add Merge Fields

If you have not already done this, type the text that you want to appear in every form letter in the main document.

Insert Merge Fields

Insert merge fields where you want to merge names, addresses, and other information from the data source. To insert merge fields, follow these steps:

  1. In the main document, click where you want to insert the field.

  2. Insert any of the following:

    • Address block with name, address, and other information:

      1. Click Address block.

      2. In the Insert Address Block dialog box, select the address elements that you want to include and the formats that you want, and then click OK. For help on an option, click the question mark, and then click the option.

      3. For help on an option, click the question mark, and then click the option. If the Match Fields dialog box appears, Word may be unable to find some of the information it needs for the address block. Click the arrow next to
        (not available), and then select the field from your data source that corresponds to the field required for the mail merge.

    • Greeting line:

      1. Click Greeting line.

      2. Select the greeting line format that includes the salutation, name format, and following punctuation.

      3. Select the text that you want to appear in the cases in which Word cannot interpret the recipient’s name. For example, Word cannot interpret the name when the data source contains no first or last name for a recipient, but only a company name.

      4. Click OK.

      5. If the Match Fields dialog box appears, Word may be unable to find some of the information it needs for the greeting line. Click the arrow next to (not available), and then select the field from your data source that corresponds to the field required for the mail merge.

    • Other fields of information:

      1. Click More items.

      2. Use one of the following methods:

        • Click Address Fields to select from address fields that will automatically map to corresponding fields in your data source, even if the data source’s fields do not have the same name as your fields.

        • Click Database Fields to select from fields that always take data directly from a column in a database.

      3. In the Fields box, click the field that you want.

      4. Click Insert, and then click Close.

      5. If the Match Fields dialog box appears, Word may not be able to find some of the information it needs to insert the field. Click the arrow next to (not available), and then select the field from your data source that corresponds to the field required for the mail merge.

        Note If you insert a field from the Database Fields list, and if you later switch to a data source that does not have a column with the same name, Word cannot insert that field information into the merged document.

    • Electronic postage:

      To add electronic postage, you must first install an electronic postage program, such as one that you can purchase from a third-party provider on the Web. To use electronic postage, follow these steps:

      1. Click Electronic postage.

        If you do not have an electronic postage program installed, Word prompts you to install one, and offers to connect to the following Microsoft Office Web site:

        Print Online Postage
        http://office.microsoft.com/services/service.aspx?sid=2.4

      2. Insert the postage according to the program’s instructions.

    • To add electronic postage, you must first install an electronic postage program, such as one that you can purchase from a third-party provider on the Web. To use electronic postage, follow these steps:Postal bar code: You must select a letter or envelope type that supports the POSTNET bar code. To use the Postal bar code, follow these steps:

      1. Click Postal Bar Code.

      2. In the Insert Postal Bar Code dialog box, select the appropriate address fields.

        Note The Postal Bar Code option appears only if you are using the U.S. language version of Word.

      3. Repeat steps a and b for all the fields that you want to insert. NOTES:

        • You cannot type merge field characters (» «) or insert them by using the Symbol command on the Insert menu.

        • If the merge fields appear inside braces, such as { MERGEFIELD City }, Word is displaying field codes instead of field results. This does not affect the merge, but if you want to display the results instead, right-click the field code, and then click Toggle Field Codes on the shortcut menu.

      For example, by using the sample database shown earlier, your letter might contain the AddressBlock and GreetingLine fields, and therefore your first page appears similar to the following:

      February 26, 2002

      AddressBlock

      GreetingLine

      Type your letter here.

      Sincerely,

      Type your name here

    Note You can also use the Mail Merge toolbar to insert merge fields, work with your mail-merge main document, or run a mail merge. To display the Mail Merge toolbar, point to Letters and Mailings on the Tools menu, and then click Show Mail Merge Toolbar.

    The Mail Merge toolbar provides additional commands that are not included in the Mail Merge Wizard task panes. For example, you can use the Insert Word Field menu on the Mail Merge toolbar to insert Word fields for controlling the merge process. For example, you can insert an IF field that inserts text only if a particular merge field has a specified value.

    Alternatively, you can click Check For Errors to make Word run the mail merge and report any errors that are contained in the main document.

Change the Format of the Merged Data

To format merged data, you must format the merge fields in the main document. Do not format the data in the data source, because its formatting is not retained when you merge the data into the document. To change the format of the merged data, follow these steps:

  1. In the main document, select the field that contains the information that you want to format, including the enclosing merge field characters (<< >>).

  2. In Word 2003 and in earlier versions of Word, click Font on the Format menu, and then select the options that you want.

    In Word 2007, click the option that you want in the Theme Fonts box in the Font group on the Home tab.

Format by Using Field Codes

To control other aspects of formatting, press ALT+F9 to display field codes, and then add switches to the merge fields. When you work with fields, a switch is a special instruction that causes a specific action to occur. Generally, a switch is added to a field to modify a result.

Examples of how to use switches are as follows:

  • To display the number 34987.89 as $34,987.89, add the Numeric Picture switch (#).

  • To print client names in uppercase letters, add the Format switch (*).

  • To make sure that the merged information has the same font and point size that you apply to the merge field, add the Charformat switch (*).

Step 6: Save the Document

After you have completed the main document and inserted all the merge fields, make sure that you save the document before proceeding. To do this, follow these steps:

  1. In Word 2003 and in earlier versions of Word, click Save As on the File menu.

    In Word 2007, click the Microsoft Office Button, and then click Save As.

  2. Name the document, and then click Save.

  3. Click Next: Preview your letters.

Step 7: Preview the Letters and Fine-Tune the Recipient List

When the wizard displays the «Step 5 Mail Merge» task pane, the wizard replaces each of the merge fields in the main document that has the actual text from the first entry of the recipient list.Therefore, you can see how your first output document will look.

For example, if you were to continue to use the sample database shown earlier, the first page should resemble the following page after you click Next: Preview your letters:

February 26, 2002

Andrew Fuller
908 W. Capital Way
Tacoma 98401

Dear Andrew Fuller,

Type your letter here.

Sincerely,

Type your name here To preview additional entries, use one of the following methods:

  • To preview the items in order, click the left or right arrow buttons.

  • To locate and preview a specific item, click Find a recipient, and then enter the search criteria in the Find Entry dialog box.

Fine-tune the recipient list if you want. To do this, use one of the following methods:

  • To exclude a particular recipient from the merge operation, click Exclude this recipient.

  • To change the list of recipients, click Edit recipient list, and then make your changes in the Mail Merge Recipients dialog box.

Step 8: Complete the Merge

To complete the merge, use any of the following methods.

Personalize Individual Letters

To personalize individual items, you actually complete the merge, and then edit the information that you want in the resulting merged document. To do this, follow these steps:

  1. Click Edit individual letters.

  2. In the Merge to New Document dialog box, select the records that you want to merge.

  3. Click OK.

    Word creates and opens a new merged document. Your main document also remains open, and you can switch back to it if you want to change all the documents.

  4. Scroll to the information that you want to edit, and then make your changes.

  5. Print or save the document just as you would any regular document.

Print the Letters

To print the letters, use one of the following methods:

  • If you personalized the items and if the merged document is active, follow these steps:

    1. In Word 2003 and in earlier versions of Word, click Print on the File menu.

      In Word 2007, click the Microsoft Office Button, and then click Print.

    2. Select the options that you want.

  • If you want to print directly from the Mail Merge Wizard, follow these steps:

    1. In Step 6 of the Mail Merge Wizard (Complete the merge), click Print.

    2. In the Merge to Printer dialog box, use one of the following methods, and then click OK:

      • To print all the documents, click All.

      • To print the document that you see in the document window, click Current record.

      • To print a range of documents, click From, and then type the record numbers in the From and To boxes.

    3. In the Print dialog box, select the options that you want.

Save the Merged Letters for Later Use

If you want to edit merged letters or to save them for later use, you can collect them into a single document. To do this, follow these steps:

  1. Click Edit individual letters.

  2. In the Merge to a New Document dialog box, use one of the following methods, and then click OK:

    • To merge all the documents, click All.

    • To merge only the document that you see in the document window, click Current record.

    • To merge a range of documents, click From, and then type the record numbers in the From and To boxes.

  3. Word opens a single new document that contains all the individual letters. You can then save the document for later use, just as you would any regular document.

References

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

318117 How to use addresses from an Excel worksheet to create labels in Word

318115 How to create a form letter by using information from an Access database in Word 2002

318112 How to use addresses from an Access 2002 database to create labels in Word 2002

294686 How to use mail merge to create a list sorted by category in Word 2002 and in later versions of Word

290408 Frequently asked questions about mail merge in Word 2002

294688 How to design and set up a mail merge address list in Word 2002 and in later versions of Word

294693 How to use mail merge to create a directory in Word 2002 and in later versions of Word

294683 How to use mail merge to create form letters in Word 2002 and in later versions of Word


Download Article


Download Article

This wikiHow teaches you how to use the «Mail Merge» feature in Microsoft Word. Mail Merge allows you to use a spreadsheet of contact information to assign automatically a different address, name, or other piece of information to each copy of a document. This is useful when personalizing newsletters or statements, as you don’t have to write by hand each person’s name or address at the top of each document.

Things You Should Know

  • Create your contact sheet in Microsoft Excel. Add your headers beginning in column «A1» and moving right. Save your file and remember your save location.
  • Open Word and go to Blank document > Mailings > Select Recipients > Use an Existing List…. Choose your Excel sheet.
  • Go to the spot you want to insert contact information and click Insert Merge Field. Select the desired headers from your Excel document. Click Finish & Merge.
  1. Image titled Mail Merge in Microsoft Word Step 1

    1

    Open Microsoft Excel. Microsoft Excel’s app icon resembles a white «X» on a dark-green background. The Excel «New» page will open.

    • If you already have a contact sheet in Excel, skip ahead to importing the Excel contacts instead.
  2. Image titled Mail Merge in Microsoft Word Step 2

    2

    Click Blank workbook. It’s in the upper-left side of the «New» page. This will open a new, blank Excel document.

    Advertisement

  3. Image titled Mail Merge in Microsoft Word Step 3

    3

    Add your contact headers. Starting in cell A1 and moving right from there, enter the following headers:[1]

    • FirstName — Your contacts’ first names will go in this column (cell A1).
    • LastName — Your contacts’ last names will go in this column (cell B1).
    • Tel — Your contacts’ phone numbers will go in this column (cell C1).
    • StreetAddress — Your contacts’ street addresses will go in this column (cell D1).
    • City — Your contacts’ cities of residence will go in this column (cell E1).
    • State — Your contacts’ states of residence will go in this column (cell F1).
    • ZIP — Your contacts’ ZIP codes will go in this column (cell G1).
    • Email — Your contacts’ email addresses will go in this column (cell H1).
  4. Image titled Mail Merge in Microsoft Word Step 4

    4

    Enter your contacts’ information. Starting in column A, cell 2, begin entering the contact information for each of the people for whom you want to generate a mail merge.

    • Make sure that this information is accurate before proceeding.
  5. Image titled Mail Merge in Microsoft Word Step 5

    5

    Save your document. To do so:

    • Windows — Click File, click Save As, double-click This PC, click a save location on the left side of the window, type the document’s name into the «File name» text box, and click Save.
    • Mac — Click File, click Save As…, enter the document’s name in the «Save As» field, select a save location by clicking the «Where» box and clicking a folder, and click Save.
    • Keep in mind your selected save location—you’ll need to find the Excel spreadsheet later.
  6. Image titled Mail Merge in Microsoft Word Step 6

    6

    Close Excel. Click the X in the upper-right corner of Excel (Windows) or the red circle in the upper-left corner (Mac). You can now proceed to creating the mail merge in Microsoft Word.

  7. Advertisement

  1. Image titled Mail Merge in Microsoft Word Step 7

    1

    Open Microsoft Word. The Word app icon looks like a white «W» on a dark-blue background. As with Excel, the «New» page will open.

    • If you have an existing Microsoft Word document into which you want to import the Excel contacts, you’ll instead double-click it to open it and skip the next step.
  2. Image titled Mail Merge in Microsoft Word Step 8

    2

    Click Blank document. It’s a white box in the upper-left side of the page. A blank Microsoft Word document will open.

  3. Image titled Mail Merge in Microsoft Word Step 9

    3

    Click the Mailings tab. This tab is at the top of the Microsoft Word window. A toolbar will appear just below the row of tabs here.

  4. Image titled Mail Merge in Microsoft Word Step 10

    4

    Click Select Recipients. It’s in the «Start Mail Merge» section of the Mailings toolbar. Doing so prompts a drop-down menu.

  5. Image titled Mail Merge in Microsoft Word Step 11

    5

    Click Use an Existing List…. You’ll find this option in the drop-down menu. A new window will open.

    • If you ever want to use Outlook contacts instead, you can select the Choose from Outlook Contacts option in the drop-down menu.
    • You can also type a temporary list of contact information into Word by selecting the Type a New List option. This is useful when you only need to create a handful of contacts’ information.
  6. Image titled Mail Merge in Microsoft Word Step 12

    6

    Select your Microsoft Excel contact sheet. On the left side of the window, click the folder in which you saved the Excel sheet, then click the Excel sheet to select it.

  7. Image titled Mail Merge in Microsoft Word Step 13

    7

    Click Open. It’s in the bottom-right corner of the window.

  8. Image titled Mail Merge in Microsoft Word Step 14

    8

    Confirm the decision. Click the Excel sheet’s name in the pop-up window, then click OK at the bottom of the window. Your Excel sheet will be selected as the location from which your contacts will load.

    • Make sure that the «First row of data contains column headers» checkbox at the bottom of this window is checked.
  9. Advertisement

  1. Image titled Mail Merge in Microsoft Word Step 15

    1

    Go to the place in which you want to insert contact information. Find the place where you want to insert contact information (e.g., the top of the document) and click it to place the cursor there.

  2. Image titled Mail Merge in Microsoft Word Step 16

    2

    Click Insert Merge Field. It’s an option in the «Write & Insert Fields» section of the Mailings tab. A drop-down menu will appear.

    • You may have to click the Mailings tab again before doing this.
  3. Image titled Mail Merge in Microsoft Word Step 17

    3

    Select a type of information. In the drop-down menu, click the name of one of the headers from your Excel document to insert it.

    • For example, you would click FirstName in the drop-down menu if you wanted to insert a tag for contacts’ first names.
  4. Image titled Mail Merge in Microsoft Word Step 18

    4

    Add other information where necessary. This might include contacts’ addresses, last names, phone numbers, and so on.

  5. Image titled Mail Merge in Microsoft Word Step 19

    5

    Click Finish & Merge. It’s in the far-right side of the Mailings tab’s toolbar. This prompts a drop-down menu.

  6. Image titled Mail Merge in Microsoft Word Step 20

    6

    Select a merge option. Click one of the following:

    • Edit Individual Documents — Opens each recipient’s document, allowing you to personalize further the documents.
    • Print Documents… — Allows you to print out a copy of your document for each individual listed in your contact sheet.
    • Send Email Messages… — Allows you to send out the documents as emails. The contacts’ email addresses will be selected as the destination email addresses.
  7. Image titled Mail Merge in Microsoft Word Step 21

    7

    Follow the on-screen instructions. Depending on your selected option, you will have an additional form to review (for example, if you selected Email, you’ll have to enter a subject and then click OK). Doing so will complete the mail merge process.

  8. Advertisement

Add New Question

  • Question

    How can I perform a mail merge on MS word?

    Community Answer

    Go to the Mailings tab and click on the tab «Start Mail Merge;» it should be on the left side of the Mailings panel. Then select recipients and either make a list, or find a file if you already made one by choosing «Use existing list.» Type your letter, and press «Add merge field» whenever you need to use something from your list. Make any additional changes needed, and press «Finish and merge,» and then print if you need to.

  • Question

    If I don’t use Outlook can I still send a mail merge?

    Community Answer

    Yes. You can either copy and paste, print, or click finish and merge and then go to settings regarding where you want to send your documents, and choose your destination. Also you can save to somewhere else in your computer and send it from there.

  • Question

    What are the features of Microsoft Excel?

    Community Answer

    There are hundreds of formulas available to use, as well as a tool for copying data entries, continuing data patterns (1,2,3, or Monday, Tuesday, Wednesday, etc.). Also you can convert data into charts or import and edit files from other programs.

See more answers

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement

  • Mail Merge is especially useful when creating invoices, statements, reports, or any other form of mass-produced documentation for which you have to include personal names, addresses, or so on.

Thanks for submitting a tip for review!

Advertisement

  • Always double-check your contact information before importing it to Word. Failing to do so could result in anything from using the wrong name to sending documents to the wrong email addresses.

Advertisement

About This Article

Article SummaryX

1. Open a blank document in Microsoft Word.
2. Click the Mailings tab.
3. Click Select Recipients, then click Use an Existing List….
4. Select your Mail Merge file, then click Open.
5. Click OK when prompted.

Did this summary help you?

Thanks to all authors for creating a page that has been read 1,393,031 times.

Is this article up to date?

A mail merge is a handy way to send personalized mass letters and bulk emails quickly.

It works by automatically adding personalization data from a data file (for example, a spreadsheet) to a template file (like a letter or an email).

In this article, I’ll first cover what a mail merge is and explain how it works. Then, I’ll go over how to mail merge using an Excel spreadsheet and a Word document.

Later, I’ll mention two issues of using the traditional method for mail merges and suggest a better and more powerful alternative to help you send mass emails.

Additionally, I’ll also answer seven FAQs associated with mail merges.

This Article Contains:

(Click on links to jump to specific sections)

  • What Are Mail Merges?
  • How Does Mail Merge Work?
  • How to Use Mail Merge to Send Bulk Letters 
  • Two Problems of Using Microsoft Word to Send Mass Emails
  • How to Use Mail Merge to Send Mass Emails
  • 7 Mail Merge FAQs

Let’s jump right in.

What Are Mail Merges?

A mail merge lets you create personalized documents that are automatically customized on a recipient-by-recipient basis. This spares you the trouble of manually personalizing each document yourself!

You can use mail merges to create personalized messages automatically for:

  • Marketing emails.
  • Newsletters.
  • Custom catalogs.
  • Form letters, and more.

Note: A form letter is a template file used to create mass letters. Instead of typing a letter for each recipient, you can use a form letter to make quick, unique, personalized letters for each person. 

Essentially, if there’s a document you need to personalize at scale, mail merges can take care of it for you!

Go back to Contents

Let’s now explore how a mail merge works.

How Does Mail Merge Work?

First, you need to understand the two essential components of every mail merge.

They are:

  1. Template File: the document that holds the message you’ll be sending out (like a letter or an email). It specifies the places where the personalization data will go. And that data (names, addresses, etc.) is fetched from a data file.
  2. Data File: a data source like a Microsoft Excel spreadsheet or a Google Sheets file. Each cell in the data file contains different information (first name, last name, email address, etc.) that will be placed in your template file in the corresponding space.

Essentially, a mail merge automatically adds the personalization data from your data file to your template file

For example, let’s say you want to perform a mail merge to create mass letters.
Here, your letter is the template file — it has placeholders for your contacts’ names and addresses.

Template file

Notice the «FirstName», «Address» and other tags in the letter?
These are placeholders for your recipient’s details, also known as mail merge fields.

A mail merge field draws the personalization information from your data file (spreadsheet) to help you create your personalized letter.

But to make this work, the name of the mail merge field in your personalized letter template must match the name of the column header in your spreadsheet.

Data file

If the name of the merge fields and column headers match, the mail merge function would then merge your data file and your letter template to generate a personalized letter for each person.

Go back to Contents

Next, I’ll go over the steps involved in using mail merge to automatically personalize individual letters.

How to Use Mail Merge to Send Bulk Letters

You can use the mail merge feature in Word and Excel to create auto-personalized individual letters quickly.

Here:

  • The mail merge template is a form letter in Microsoft Word.
  • The data file is an Excel spreadsheet containing your recipients’ details.

Let’s now explore the steps involved in using mail merge for bulk letters:

Step 1: Create and format your address list in Microsoft Excel

Here’s a step-by-step guide on how to set up an Excel data file:

Step A
Open MS Excel and click on Blank workbook to open a blank Excel workbook (or document).

Blank workbook

Note: If your contact data is readily available as an Excel spreadsheet, open the file and format it. If the data is present in a TXT or CSV file, go to Data From Text/CSV to open the file in Excel.

From text

Step B
Now you can start entering the details of your address list into the Excel workbook.
Only enter your column headers in the first row, starting in cell A1.

A1 cell

Check your header row to make sure the column headers in your Excel spreadsheet are exactly the same as the field names (or placeholder names) you want to use in your Word template document.

For example, if the column names in your Excel sheet are “FirstName”, “LastName”, and “Email”, the field names in your Microsoft Word document should also be “FirstName”, “LastName”, and “Email”.

Step C
Enter your contact information in your Excel database as one record per row, starting from cell A2.

Enter Contact information

Quick Tip
Data entries such as ZIP codes, percentages, currencies, etc., must be in the correct numeric format. To ensure this, you need to:

1. Select a column that has numeric data entries.

2. Go to the Home → Number section.

General- number

3. Click on the Number Format box and choose the correct format from the drop-down list that appears.

4. Repeat steps 1–3 for all columns containing numeric values.

Number format box

Step D
Once you’ve created the contact sheet, you can save your Excel document by pressing Ctrl+S or going to File → Save or File → Save As.

Bonus Tip for Gmail Users
If you’re creating your first mail merge data file, you can export all your existing Gmail contacts (or “Google Contacts”) to get started quickly. Read my guide on how to export contacts from Gmail to learn how.

Note: Ensure that you finish all edits to the Excel spreadsheet before starting the mail merge process. Making edits to an Excel sheet once you’ve already begun a mail merge is a complicated additional step.

Step 2: Create the main mail merge document in MS Word

The next step is to create the form letter (or mail merge template — your main document) in MS Word. You can create a different mail merge template for every bulk email campaign, and you can save the templates for future use.

A favorite time-saving technique of mass email managers is to choose an old email template that worked well, update the content where necessary, and give the mail merge template a new name.

As a result, when you create your mail merge document, try writing it in a way that will let you adapt and reuse it in future bulk mailings.

Here’s a step-by-step guide on how to create a mail merge template in MS Word:

Step A
Open a new document (blank document) in Word.

This is the main document for your mail merge.

Blank document

Step B
Click on the Mailings tab and select Start Mail Merge. A drop-down menu displaying every different mail merge document type will appear.

You can select the document type for letters, emails, envelopes, mailing labels, or a directory. Since we’re using the Word mail merge feature for sending letters, choose Letters as your merge document.

Letters

Step C (Optional)
You can also use the Step-by-Step Mail Merge Wizard (from the Start Mail Merge drop-down menu) to streamline the Word mail merge process.

The wizard lets you quickly select the starting mail merge document.

For example, it lets you use the current document, which is the mail merge letter you’re creating now. Or you could choose a starter template or another existing document as your mail merge template.

mail merge dropdown

Step D
Write the body of the letter.

Letter body

(Don’t worry about manually adding placeholders in your letter yet.)

Step 3: Select the recipient list

Now you can select the list of mail merge recipients (from your Excel file) who will receive your letter.

Here’s a step-by-step guide on how to do this:

Step A
Click on the Select Recipients option in the Mailings tab. A drop-down menu appears, showing different mail merge list sources.

As your contact information is already available as an Excel file, click on Use an Existing List.

Use Existing list

Note: You can also include your Outlook Contact list if you have Outlook connected to Word.

Step B
In the dialog box that pops up, select the Excel sheet you created earlier and click Open.

open button

Step C
A Select Table window appears. Choose the Excel worksheet you want to merge with the Word template and click OK.

Ok button

Note: If your Excel spreadsheet has only one worksheet, you’ll only see Sheet1 in the Select Table window.

Step D
If you want to edit your mail merge recipients list, click on the Edit Recipient List tab.

In the Mail Merge Recipients window that pops up, clear the checkbox of the person you don’t want in your mailing list.

Edit recipient list

Anyone you remove from your recipient list in this step will be removed from any mail merge project that uses this data file in the future.

Step 4: Add personalized messages

The next step is to add personalized content (like contact names and addresses) to your form letter template (Word mail merge document).

In Word, you can insert three personalization variables into your document:

  • Insert Address Block — add a recipient’s address to your document.
  • Insert Greeting Line — include a personalized greeting or salutation in your letter.
  • Insert Merge Field — insert other mail merge fields from your Excel file.

Here’s a walkthrough on how to add all three personalization variables to your merge document (form letter):

Note: You can add a personalization variable at an insertion point of your choice in the Word document. For example, to add a greeting line before the body of your letter, simply place the text cursor at the point you want to add it.

Insertion point

A. Insert an Address block

To insert a recipient’s address from your Excel worksheet, click on Address Block from the Write & Insert Fields section. In the window that appears, choose an address block format of your choice and click OK.

Address block

An address placeholder («AddressBlock») will be inserted automatically into your letter.

Address block placeholder

B. Insert a Greeting Line

To insert a greeting line, click on Greeting Line from the Write & Insert fields section.
In the dialog box that pops up, select the format you want to use and click OK.

Greeting line tab

A greeting placeholder («GreetingLine») will be automatically added to your document.

Greeting line placeholder

C. Insert a Merge Field

You can also add other mail merge fields, like your contact’s first name, company name, email id, etc., from your Excel worksheet to your Word template.

To do this, click on Insert Merge Field from the Write & Insert fields group.
You can see a drop-down list of some mail merge labels. These labels are the column names in your Excel spreadsheet.

If you want to create a custom field, the easiest way is to add a column to your spreadsheet with the name of the custom field you want to make, like “birthday” or “pet name”. But you must do this before starting the mail merge process since you can’t edit your spreadsheet during mail merge.

Insert merge field

Click on the mail merge fields you want to add to your letter.
Here’s how my form letter looks after inserting the placeholders (mail merge fields) I needed:

Form letter

Note: You can also use the Match Fields feature to manually match your Excel column fields with the Word placeholders. This way, you can ensure that all the mail merge fields are accurately mapped to your Excel column names.

match fields

Step 5: Preview and finish the mail merge process

After personalizing the form letter for each recipient, you can preview the letters to see how they look with the data inserted from your Excel worksheet.

Here’s a step-by-step guide on how to do this:

Step A
Click on Preview Results under the Mailings tab.

Step B
To preview the result for each recipient, you can enter the recipient number (the corresponding row number in your Excel spreadsheet) in the text box.

For example, to preview the form letter for my second recipient — Brandon Walsh, I type “2” in the text box and click the Preview Results button.

Preview results

Note: You can also click on the Next and Previous buttons to quickly scroll through your mailing list to preview the letter for each person. 

If you realize someone who is scheduled to receive your bulk email should be removed from the recipient list, refer to Step 3 (D) for instructions.

Step C
After previewing the form letter, click on Finish & Merge to finish the Word mail merge process.

Finish and merge

From the drop-down list that appears, you can choose to:

  • Edit Individual Documents — if you want to edit each letter further, separately.
  • Print Documents — if you want to print the letters.
  • Send Email Messages — if you want to send the letters as emails.

Note: If you want to send the letters as email messages to a Gmail or Outlook contact, you must manually set up Gmail/Outlook with Word

Step 6: Save the form letter

After you’ve finished working with the merged document, you can save it by pressing the Ctrl+S keys or by going to the File menu and clicking Save or Save As.

You can also reuse the merged document for sending additional letters — just open it and click Yes when Word prompts you with this alert:

Word popup

Go back to Contents

How to Use Mail Merge to Send Mass Emails

You can use mail merge to quickly create personalized emails for newsletters, promos, and other email marketing messages.

Here, your mailing list is the data file, while the email is the mail merge template.

We’ve seen how to use Excel and Word to create personalized form letters.
Just follow the same steps to send merged emails to your mailing list.

However, I don’t recommend using Microsoft Word to send personalized emails at scale. Here’s why…

2 Problems of Using Microsoft Word to Send Mass Emails

While you can use a Microsoft Word document to create merged emails, there are two major drawbacks with this approach:

  • To send the merged document as an email message, you must manually set up Microsoft Outlook or Gmail with Word. This can be time-consuming and confusing for most users.
  • Microsoft Word isn’t well-equipped to handle mail merges. If your personalization tags are mismatched and there are hundreds of recipients (you can’t preview every email, can you?), you could end up sending something like this:

Wrong mail merge

Image Source: Twitter

Now, imagine sending hundreds of such embarrassing emails!
That’s why it’s smarter to use a dedicated mail merge tool like GMass to send mass emails.

How to Use Mail Merge with GMass to Send Mass Emails

Gmass

GMass is a powerful mail merge tool that lets you easily create and send tons of emails from your Gmail account.

Its advanced mail merge features have made it a popular tool used by employees from LinkedIn, Uber, Google, and Twitter. GMass is also perfect for individuals and groups like clubs, schools, churches, and other institutions to send emails to a target audience.

With GMass, you can easily create a mail merge with a data file stored as an Excel spreadsheet or a Google Sheet.

Here’s how:

Step 1: Import your Excel spreadsheet into Google Sheets

The first step is to import your Excel file into Google Sheets (this takes only a few seconds).

Why would you want to do this?
Because Google Sheets is far more powerful than Microsoft Excel for mail merging. Its automatic cloud-sync feature auto-saves your work with each edit made in the spreadsheet.

Plus, if you’re sending emails, it makes sense to have your spreadsheet online, right?

Additionally, Google Sheets is completely free and can be used by anyone with a Google (Gmail or Google Workspace) account. You won’t need a Microsoft Office subscription!

Note: If your data file is a CSV file, you can also import it into Google Sheets.

Here’s a step-by-step guide on how to import your Excel document into Google Sheets:

Note: I’ll be using the Excel sheet shown in the screenshot below for the walkthrough.

Enter Contact information

Step A
Open Google Sheets.

Open sheets

Step B
Select the folder icon to open the Google Sheets File Picker.

folder icon

Step C
In the window that appears, click on the Upload tab to import your Excel sheet.

Upload

Step D
You can now choose the file you want to import from your computer. To select the file, click on the Select a file from your device button.

Select a file

Step E
Choose the Excel file you want to import from your computer and click on the Open button.

Open button

Step F
Your file will be automatically imported as a new Google spreadsheet, which becomes your mail merge recipient list and data file.

Step 2: Format your Google Sheet

Your Google Sheet must be well-formatted before you use it with GMass.
But don’t worry, it’s not as complicated as formatting your Excel spreadsheet.

Here are some guidelines to ensure it works well:

  • Your column names must be in plain text — they shouldn’t contain spaces, codes, or special characters.
  • Your column names must begin from cell A1. If there are any blank rows or additional text (like a sheet title) above the column names, you must delete them.
  • The actual personalization data must begin from the second row onward.
  • There must be at least one column that has your recipients’ email addresses.

GMass will auto-detect all column names during the mail merge process. It will automatically use the column labels in your Google Sheet as the placeholders in your email template.

Step 3: Install GMass and connect it to your Gmail account

If you haven’t installed the GMass Chrome extension yet, here’s a step-by-step guide on how to install and connect it to your Gmail account quickly:

Step A
Head to the Chrome Web Store page for GMass.

Step B
Click on the Add to Chrome button.

Add to chrome button

Step C
A dialog box pops up:

Gmass popup

Click on the Add extension button to add GMass to Chrome.

Step D
Log in to the Gmail account you want to use with GMass.

After logging in, you can see three new GMass buttons next to your Gmail search box.

Three icons

Click on one of these buttons, and you’ll be prompted to link your Gmail account to GMass:

gmass prompt

Click on the Connect GMass Now! button to connect your Gmail account with GMass.

Note: Simply installing the GMass extension doesn’t create a GMass account. It only makes the buttons appear in your Gmail account. You have to link it to your Gmail account (as above) to activate it.

Step 4: Connect your Google Sheet to GMass

Here’s a step-by-step guide on how to perform this last step:

Step A
Open your Gmail account and click on the GMass spreadsheet button near your Gmail search box.

gmass spreadsheet icon

Step B
A dialog window appears:

Connect to spreadsheet

Step C
You can now use the drop-down menu to choose the Google sheet you want to use for the mail merge.

Choose a spreadsheet

Note: If you have only one sheet (Sheet1) in your Google spreadsheet, that sheet gets chosen by default. However, if your spreadsheet has multiple sheets, you can select the sheet you want from the drop-down list. 

Once you’ve chosen a spreadsheet, click on the CONNECT TO SPREADSHEET button.

Step D
Now, GMass will auto-read all your recipients’ data from your Google sheet. It will also automatically insert their email addresses in the To field of a new email.

Note: GMass replaces the list of individual email addresses with a single alias address

New message tab

However, you can choose to display the email addresses individually. This way, you’ll be able to see the email IDs of everyone on your recipient list — but don’t worry, each recipient will see only their email address (just like when you add recipients to the BCC field).

BCC field

Step E
After a new email window appears, you can compose your email with GMass’ powerful personalization features. To use these personalization settings, click on the settings arrow near the GMass button.

Gmass icon arrow

Click on the Personalize drop-down list button to see all the column names present in your Google sheet.

Column names

To personalize your email, select the column labels from the drop-down list. You can add these placeholders anywhere in your email message and subject line.

Here’s how my personalized email looks like with placeholders:

Personalized email

Notice the {FirstName} variable?
That’s a personalization label corresponding to the column header FirstName in my Google Sheet.

Step F
After composing your email, click on the GMass button to send it to all your recipients.

Note: GMass will auto-personalize the email for each person based on the mail merge labels you’ve used in your message. 

For example, the third recipient of my email, Ron Carey, will receive an email that starts with “Dear Ron,” as the {FirstName} variable was used in the email message.

Go back to Contents

Now that we’ve seen how to use mail merge to send mass emails let’s check out some important mail merge FAQs.

7 Mail Merge FAQs

Here are the answers to seven commonly asked questions regarding mail merge:

1. What are the advantages and disadvantages of email mail merge?

Mail merge for your email marketing or cold emailing has several strong advantages, such as:

  • Personalization: Mail merge personalization makes your form letter sound like individual correspondence, so it’s more likely to be read.
  • Saves time: Once you set up your mail merge template, it takes relatively little time to create a large number of personalized messages because it’s tied to your Excel data — the single spreadsheet where all personalized information is kept.
  • Controls the appearance of your message: A mail merge template lets you manage how the type and images look, so your email is attractive even where the personalized content is different.
  • Allows for testing: You can quickly adapt a template to create two versions of the message for A/B testing. This way, you can effortlessly know what version of your message works best.

On the other hand, a mail merge also has some disadvantages for email campaigns:

  • May require additional software: To go beyond the features of Microsoft Word, you may need email merge software, like GMass, with advanced features to automate data collection or add conditional formatting.
  • Requires accuracy: If your Microsoft Excel database is incomplete, inaccurate, out of date, or saved under a new name, then mail merge may not work.
  • Risk of error: If you make a mistake in your mail merge template or personalization data, that error will get reproduced on all the emails that use those elements. As a result, it’s essential to allow time to test your email before sending it to your entire list.

2. Can you perform an email merge with an attachment?

When you’re using Word, you don’t have the option to include an attachment with a standard mail merge message, but you can if you use the Mail Merge Toolkit add-in for Microsoft Office.

However, if you’re after a better solution, use a purpose-built mail merge platform like GMass that not only lets you include an attachment but even allows you to choose different attachments for each recipient.

Read more about how to send a mass email with personalized attachments.

3. How do you use a Mail Merge Toolkit in Word?

The Mail Merge Toolkit for Word is a third-party add-in that lets you do more personalization than the standard Word mail merge alone (for example, including attachments).

You can download a free trial and view an online toolkit tutorial to get started. Once you have the program, go to the Start Mail Merge selection under the Mailings tab and follow the prompts.

4. Can you send a mail merge from a shared mailbox?

If you want to send a mail merge from a shared mailbox (such as from an email address named for a department, company, or event instead of a person), you can arrange it in Outlook.

Start by finding the “Other User’s Folder” and open it to navigate to the shared mailbox. Associate that mailbox with the spreadsheet that contains your recipients’ data and prepare the mail merge as usual.

5. How do you do a mail merge in Word for labels?

One of the coolest features of MS Word’s mail merge functionality is the ability to drive printed labels with placement designed in Word and data-driven by your personalization datasheet.

If you know how to do a letter or email mail merge in Word, labels are very easy.

Under the Mailings tab in Word, click the Start Mail Merge selection and then the Step-by-Step Mail Merge Wizard. Choose Label as your template document type, and under Label Options, select a label manufacturer and style number (for example, Avery 5160, etc.).

From there, follow the wizard’s prompts.

You may also want to view Microsoft’s brief and helpful video tutorial.

6. How do you do a mail merge with Outlook?

To create an Outlook mail merge, you’ll need to use Microsoft Word, Excel, and Outlook.

Starting in Word, choose the Mailings menu, then Start Email Merge, and then Email Messages.

When your message is ready, click Select Recipients to link to the Excel spreadsheet with your data. Then, select Finish & Merge to send your email to your list using Outlook.

For more info, read my article on performing a mail merge in Outlook.

7. What is extended mail merge?

If you’re a Salesforce user, you have two options for mail merge — standard and extended.

Standard mail merge is the preferred approach for those with specific CRM software and operating systems, such as Luminate CRM and Windows 10.

Extended mail merge is a mail merge tool for all other Salesforce users. Although the tools are different, the results are the same — personalized emails to recipients listed in Salesforce.

Go back to Contents

Final Thoughts

Mail merging isn’t rocket science.

While you can use Microsoft Word to perform mail merges for letters, you need to follow a large number of steps correctly. Additionally, for sending mass emails, you have to set up a webmail client with Word manually.

Instead, why not use a powerful mail merge tool like GMass for sending mass emails?

Its advanced mass mailing features help you to perform mail merges and send out bulk emails effortlessly.

Why not try GMass today and simplify your mail merge experience?

See why 99% of users say they’ve had their best deliverability ever with GMass

Email marketing, cold email, and mail merge all in one tool — that works inside Gmail

TRY GMASS FOR FREE

Download Chrome extension — 30 second intall!
No credit card required

Ajay is the founder of GMass and has been developing email sending software for 20 years.

Love what you’re reading? Get the latest email strategy and tips & stay in touch.

Many day-to-day applications require similar documents containing similar text to be sent to a number of persons. These documents also have a typical common layout. Invitation letters sent to guests have a more-or-less common content and layout. Only the names of the recipients are different in these letters. One obvious way to generate such letters is to type all of them individually, putting the same amount of effort again and again. Another solution could be to copy the same block of text again and again onto the new letters. The names and addresses etc., which are different from each letter, can be entered separately in the documents. Though this method saves a lot of effort, it still requires proper caution. There should be a way where these kinds of documents can be prepared automatically. This task can be easily automated if we use the mail merge feature of a word processor. So, it is time we learnt the mail-merge feature of the word.

Components of mail merge: 

The three main components of the merging process are the main document, the data source, and the merged document.

  1. The main document contains the main body of your letter, field names, and merges instructions. The basic information within the main document remains equivalent.
  2. The data source (or Recipients’ list) stores the knowledge that changes for every document. This information is inserted in the main document one by one. An example of the data source is a name and address list from which the program gets what you want to include in the main document.
  3. The merged document contains the main text from the main document and data from a data source.

Steps for mail merger: 

Step 1:

  • Open MS Word and click on the command sequence: Mailings tab → Start mail merge group → Select recipients button → Type new List.

  • A dialog namely “New Address List” will pop up(as shown in the below image). Type here the desired data under the given headings. To add a new record, click on the “New Entry” button at the bottom of the dialog and click OK when you are done.

Step 2: Prepare Master Letter

The second step is to prepare our master letter for use in the mail merge.  Before we enter all the letter text we’d like to link this Word file to our list of names.

  • Create a blank word document.
  • Click Mailings tab → Start Mail Merge group → Start Mail Merge → Letters command.

  • Then click the Mailings tab → Start Mail Merge group →  Select Recipients button → Use Existing List command.

  • Now we can start typing the letter.
  • Now we would like to add the name and address and other details for the people on the list.
  • Mailings tab→ Write & Insert Field group → Insert Merge Field button.
  • A pop-down will appear showing all the table headings, so choose Title and press the spacebar to create a space.

Then do this again and choose FirstName, followed by a space (i.e., press only spacebar key and no other key); then choose LastName but this time press the Enter key to create a new line. Then repeat the steps to choose the Address field, and press enter key. 

Step 3:

Before we actually carry out the merge, we must first preview what the merged letters will look like.

  • Mailings tab→ Preview Results group → Preview Results button

  • Once we are happy with the preview, you can carry out the actual mail merge.
  • To do this you click the Mailings tab →  Finish group → Finish & Merge button and choose Edit Individual Documents.

  • In the Merge to New Document panel, click All to create a separate letter for each person on the Names list. Word then creates a fresh document with as many pages as there are names on your list, and every page contains a wonderfully merged letter with all the correct individuals’ details.

  • We can save this with an appropriate name, such as ABC.docx

Sample Problems

Question 1: What is a mail merge?

Solution:

Mail Merge, a popular tool for personalizing printed letters, is nowadays also available for emails. Google Mail, Google Sheets make it happen for all Google domain-based emails.

Question 2: what are the uses of mail merge?

Solution:

  • Writing a letter to a customer to tell them about upcoming offers or inform about some changes in business context.
  • Mailshot for sending out a survey to a large number of people.
  • Invoices
  • School names on to the certificate
  • Personal

Question 3: Give the advantage of mail merge?

Solution:

  • Once the merge has been found out , thousands of letters are often produced very quickly.
  • Easier to check for spelling errors as we need to check and correct at one place only; all letters will show the changes.
  • Letters can be personalized.
  • A standard letter can be saved and reused.
  • In male merge, we can reuse the same data source, and it reduces the risk of errors.

Question 4: What are the main components of the Mail Merge process?

Solution:

  • The main document.
  • The data source.
  • The merged document.

Question 5: How many files are created in Mail Merge?

Solution:

There are two files created in Mail Merge. The first file is called the source file that contains the content of the main document and the second file is known as the data source file that contains the name, address and other important details of the beneficiary.

Question 6: Can we insert an attachment when performing a merge to an e-mail message?

Solution:

No, we cannot insert an attachment when performing a merge to an email message.

Question 7: In Mail Merge, multiple copies of the merged document are often printed.

Solution:

TRUE


Mail Merge in Word

Do you have a long list of names and addresses that you need to send letters to? The Mail Merge process combines a Word document with a data source to quickly create letters that feel personal.

Mail Merge Definitions
Starting Document (Main Document) A document that contains the information that is the same for each merged document. The starting document contains the field names for the variable information, like the names and addresses that will be inserted.
Data Source or Recipients List A file that contains the information to be inserted into the main document during a mail merge. For example, it has records containing the names and addresses of the people a mail merge letter is sent to. Excel spreadsheets, Access databases, or Word document tables are good examples of data sources.
Field A data category that stores a specific piece of information. For example, the field «LastName» would only contain people’s last names.
Record A record is an entire set of data fields that relate to a single thing or person. For example, a single record would include a person’s first and last names, address, phone number, and date of birth.
Merge Field A merge field is where you want to insert the information from a data source into a main document. Merge fields appear with chevrons (« ») around them. An example would be: Dear «FirstName».
Address Block A group of merge fields that make up an address in a mail merge document. For example, a single address is made up of a name, street address, city, state, and zip code. Word can automatically insert all the appropriate address fields at once, so you don’t have to insert the five or six merge fields yourself.
Greeting Line A group of merge fields that make up the greeting line of a mail merge document, such as “Dear Mr. McDonald”. Word can automatically insert all the appropriate greeting text, title, and name fields at once, so you don’t have to insert the text and required merge fields yourself.
Header Row Data source information is stored in a table. The first row of the table is the header row and contains the field names for the data source. For example, FirstName, LastName, and Address are header rows.

Set up and Choose Document Type

To begin the mail merge process, you first need to choose what sort of document you want to create.

  1. Click the Mailings tab.
  2. Click the Start Mail Merge button.
  3. Select Step-by-Step Mail Merge Wizard.

    The Mail Merge pane appears on the right, ready to walk you through the mail merge.

  4. Select a type of document to create.
  5. Click Next: Starting document.

    Mail Merge

The Mail Merge wizard advances to the next step.

Select a Document

This next step is to select a starting document.

  1. Select a starting document.

    You can use the current document as the basis for the mail merge, or you can select a template or existing document instead.

  2. Click Next: Select recipients.

    Mail Merge

The Mail Merge wizard moves on to step 3.

Select Recipients

Now, you will need to choose where you’ll get your list of addresses from. This example uses an existing list from a database, but you can also select Outlook contacts or manually create your own list.

  1. Select Use an existing list.
  2. Click Browse.

    Mail Merge

  3. Select your data file.

    A data file of mail merge recipients can be in a database file, an Excel spreadsheet, another Word document, or other types of data files.

  4. Click Open.

    The Mail Merge Recipients dialog box displays the addresses that will be used. If you’re using an Excel spreadsheet as a data source, you may also be prompted to select a worksheet containing the addresses.

    If there’s an address you don’t want to use, you can uncheck it.

    Mail Merge

  5. Make sure the right recipients are selected and click OK.
  6. Click Next: Write your letter.

    Mail Merge

The Mail Merge wizard moves on to step 4.

Write Your Letter

After the main document is set and the recipient list is connected and edited, you are ready to insert the merge fields in the document. The merge fields are placeholders in the document for unique information from the recipients list.

When you put a merge field in the main document, information from that field will appear for the document that is unique to that recipient.

  1. Click where you want the information.
  2. Select one of the placeholder options.

    You can add merge fields from the wizard, or from the Write & Insert Fields group on the ribbon:

    • Address Block: This is a combination of fields to insert the names and addresses of recipients.
    • Greeting Line: This is a combination of fields to insert the recipient’s name in the greeting line.
    • Insert Merge Field: When you click this button, a list of additional merge fields you can insert appears.

      Mail Merge

  3. Customize the placeholder.
  4. Click OK.
  5. (Optional) Repeat steps to add each merge field you want to include.
  6. Click Next: Preview your letters.

    Mail Merge

The Mail Merge wizard moves on to step 5.

Preview Your Mail Merge

Sometimes, it is helpful to see what the data will look like once it has been inserted into a document, instead of only viewing the merge field names.

You can easily preview how the mail merge will appear before finishing the mail merge. This is encouraged to make sure the results appear as you want them to.

  1. Use the arrow buttons in the Mail Merge pane to preview each merged document.

    You can also use the arrow buttons in the Preview Results group on the ribbon.

    Click the Find Recipient button in the Preview Results group or in the Mail Merge pane to search for a specific recipient.

  2. Click Next: Complete the merge.

    Mail Merge

The Mail Merge wizard moves on to the final step.

Complete the Merge

Once you’ve added the list of recipients and filled out a document with merge fields, the last step is to finish the merge by making a separate version of the document for each recipient.

There are a couple of different ways you can finish the mail merge:

  • Edit Individual Documents: Puts the results of the mail merge in a new document. You are free to edit the results of the mail merge and save and print them, just like any other document.
  • Print Documents: Merges records and sends them directly to the printer.
  1. Select the option you want to use to finish the mail merge.

    You can also click the Finish & Merge button on the ribbon and select a merge option there.

    You’re also given the option to choose which records to merge. You can merge all the records in the list, only the currently displayed record, or specify a range.

  2. Select the records you want to merge.
  3. Click OK.

    Mail Merge

Word merges the main document and the information from the data source into a new Word document, or merges it and sends it to the printer, based on the option you chose.


Word Cheat Sheet

FREE Quick Reference

Click to Download

Free to distribute with our compliments; we hope you will consider our paid training.

Perform a Mail Merge in Microsoft Word to Generate Form Letters for Bulk Mailings

by Avantix Learning Team | Updated January 10, 2021

Applies to: Microsoft® Word® 2013, 2016, 2019 and 365 (Windows)

You can use mail merge in Microsoft Word to create form letters, labels, envelopes and even a catalog or directory. In this article, we’ll review the process for creating form letters for multiple contacts or clients. You’ll need to create a main document or letter in Microsoft Word and then connect to a data set of names and addresses in a Word document, Excel worksheet, delimited file or database like Microsoft Access. When you run the mail merge, you have the option of creating a new merged file (which would include a letter for each contact) or merge directly to a printer.

Recommended article: How to Create Labels in Word Using Mail Merge and Excel Source Data

Do you want to learn more about Word? Check out our virtual classroom or live classroom Word courses >

Understanding the mail merge process for form letters

There are 7 steps in the mail merge process to create form letters in Word:

  1. Start the merge and specify the main document for the letter.
  2. Select the source file containing the data set with names and addresses. Microsoft refers to a data set or database as a list. It’s best to create this file before you begin the mail merge process.
  3. Insert fields into the letter and any other required content (such as the body of the letter and signature).
  4. Format the letter.
  5. Select specific recipients or filter the recipient list (optional).
  6. Preview the merged letter (optional).
  7. Run the mail merge.

During the mail merge process, fields are inserted into the main document and appear in carets (such as <<FirstName>>). By default, when you click in a field, it is displayed with grey shading. When you run the merge, the fields are replaced by data from the source file.

In this article, we’ll be using the Mailings tab in the Ribbon to set up and run a mail merge (not the Mail Merge Wizard):

Mailings tab in the Ribbon in Microsoft Word for mass mailings.

Step 1: Start the merge and specify the main document

The first step in the mail merge process is to start the merge using Start Mail Merge on the Mailings tab in the Word Ribbon:

Start mail merge command in Word Mailings tab in the Ribbon.

To start the merge and specify the main document as a form letter:

  1. Create a new blank document or open a Word document containing a sample letter.
  2. Click the Mailings tab in the Ribbon and then click Start Mail Merge in the Start Mail Merge group.
  3. From the drop-down menu, select the type of document you want to create. In this case, select Letters. By default, Word uses the current document. At this point, you may want to insert other components such as a date, the body of the letter and a signature.

Step 2: Select the source file containing the data set

The next step is to connect to a source file containing a list of names and addresses using Select Recipients. The source file can be a Microsoft Word document containing a table or delimited data, Excel worksheet or even a table or query in a database such as Microsoft Access. For Word tables and Excel spreadsheets, the first row in the table or worksheet must contain field names such as FirstName, LastName, Company, Address and so on. In a Word source file, there cannot be any paragraphs above the table or data. You can also use a comma or tab delimited file as long as the first line in the document contains field names. In delimited files, the field names and data are separated by a delimiter such as a comma or tab.

Select Recipients appears on the Mailings tab in the Ribbon:

Select recipients command in Word Mailings tab in the Ribbon.

In the following example, note that the field names are in the first row of a Word table which will be used as a source:

Word source table for mail merge form letters.

In the following Excel example, note that the field names are in the first row of the worksheet which will be used as a source:

Excel worksheet used for source for Word mail merge.

To select a Microsoft Word source file containing a table with names and addresses:

  1. In the main Word document, click the Mailings tab in the Ribbon and then click Select Recipients in the Start Mail Merge group. A dialog box appears.
  2. Click Use an Existing List from the drop-down menu. A dialog box appears.
  3. Navigate to the Word file containing the names and addresses you want to use.
  4. Double-click the file.

To select a Microsoft Excel source file containing a worksheet with names and addresses:

  1. In the main Word document, click the Mailings tab in the Ribbon and then click Select Recipients in the Start Mail Merge group. A dialog box appears.
  2. Click Use an Existing List from the drop-down menu. A dialog box appears.
  3. Navigate to the Excel file containing the names and addresses you want to use.
  4. Double-click the file. A dialog box appears.
  5. Ensure First row of data contains column headers is checked.
  6. Click the Excel worksheet containing the data you wish to use.
  7. Click OK.

The following dialog box appears when you select an Excel file as the source for a merge:

Excel dialog box to select worksheet to be used for Word form letters.

Step 3: Insert fields from the source file

Once you have connected to a source file, you can insert fields into the main document or letter. You have the option of using special Word fields such as Address Block and Greeting Line (for example, to insert Dear John) or inserting individual fields.

Address Block and Greeting Line appear as follows in the Ribbon:

Address block for mail merge in Microsoft Word.

To insert the Address Block field:

  1. Click in the main document where you want to insert an address block.
  2. Click the Mailings tab in the Ribbon and then click Address Block in the Write & Insert Fields group. A dialog box appears. Word will display an address based on the source data.
  3. In the samples on the left, select the address sample you prefer.
  4. Check or uncheck other options if necessary.
  5. Click OK. Word inserts an Address Block field into the main document.

For Address Block, select a sample address in the area on the left in the Insert Address Block dialog box:

Insert address block dialog box in Word for form letters.

To insert a Greeting Line field:

  1. Click in the main document where you want to insert a greeting.
  2. Click the Mailings tab in the Ribbon and then click Greeting Line in the Write & Fields group. A dialog box appears. Word will display a greeting based on the source data.
  3. Select greeting line options for the Greeting line format.
  4. Select an option for invalid recipient names.
  5. Click OK. Word inserts a Greeting Line field into the main document.

For Greeting Line, select greeting line options in the Insert Greeting Line dialog box:

Insert greeting line dialog box in Word for form letters.

To insert fields individually:

  1. Click in the main document where you want to insert a field (such as FirstName).
  2. Click the Mailings tab in the Ribbon and then select Insert Merge Field in the Write & Insert Fields group.
  3. From the drop-down menu, select the field you want to insert.
  4. Press the spacebar, type text or press Enter if necessary.
  5. Repeat for other fields you want to insert.

Step 4: Format the letter

You may need to apply formatting to the letter such as changing the font and size and adjusting paragraph spacing.

It’s common for an Address Block field or address lines to have extra paragraph spacing above and / or below lines in the address when the results are previewed or printed. This is caused by default settings for space above and below paragraphs.

To remove the paragraph spacing:

  1. Select the Address Block field or other lines (often in the address if you have inserted individual fields).
  2. Click the Home tab in the Ribbon and select the dialog box launcher on the bottom right of the Paragraph group.
  3. Select Don’t add space between paragraphs of the same style. Alternatively, change the space above and below the paragraph(s).
  4. Click OK.

Step 5: Select specific recipients or filter the recipient list (optional)

You have the option of specifying specific recipients or filtering the recipient list if you don’t want to create form letters for all contacts in the data source.

To choose specific contacts:

  1. Click the Mailings tab in the Ribbon and then click Edit Recipient List in the Start Mail Merge group. A dialog box appears.
  2. Uncheck the check boxes beside the recipients you do not want to include in the mail merge.
  3. Click OK.

To filter the source list:

  1. Click the Mailings tab in the Ribbon and then click Edit Recipient List in the Start Mail Merge group. A dialog box appears.
  2. Click Filter. A dialog box appears.
  3. Select / enter the desired filtering options.
  4. Click OK.

For example, below is a filter to display records from Toronto:

Filtering dialog box in Word for mail merge for form letters.

To remove the filter, repeat the process, but click Clear All in the Filter and Sort dialog box.

Step 6: Preview the results (optional)

Before you run the mail merge, you can preview the results:

  1. In the main document, click the Mailings tab in the Ribbon and then click Preview Results in the Preview Results group.
  2. Click the arrows in the Preview Results group to go to the next or previous letter.
  3. Click Preview Results to view the fields again.

Step 7: Run the mail merge for letters

The final step is to run the merge. You can either create a new merged document or merge directly to a printer.

To run the letter mail merge in the main document and create a new merged document:

  1. Click the Mailings tab in the Ribbon and then click Finish & Merge in the Finish group. A drop-down menu appears.
  2. Click Edit Individual Documents. A dialog box appears.
  3. Click Current Record or enter a selected range if necessary.
  4. Click OK. Word creates a new merged document that you can edit, print and save. Each letter will appear on a new page in a new section.

The following dialog box appears when you select Edit individual documents.

Merge to new document in Word for form letters.

To run the letter mail merge in the main document and print the merged documents:

  1. Click the Mailings tab in the Ribbon and click Finish & Merge in the Finish group. A drop-down menu appears.
  2. Select Print Documents. A dialog box appears.
  3. Click Current Record or enter a selected range if necessary.
  4. Click OK. A dialog box appears.
  5. Select the desired printer and other printer options.
  6. Click OK.

The following dialog box appears when you select Print Documents:

Merge to printer dialog box in Word.

You will typically want to save the main document and the source file. If you save the merged file, you will have a record of the letters that were created.

The process is similar for labels. The main document would be labels (usually a label type with a product code) and would connect to the source document in the same way.

This article was first published on December 9, 2019 and has been updated for clarity and content.

Subscribe to get more articles like this one

Did you find this article helpful? If you would like to receive new articles, join our email list.

More resources

How to Insert a DRAFT Watermark in Word and Remove It (Add Text or Picture Watermarks)

How to Remove Hard Returns in Word Documents

How to Superscipt or Subscript in Word (with Shortcuts)

Related courses

Microsoft Word: Intermediate / Advanced

Microsoft Word: Designing Dynamic Word Documents Using Fields

Microsoft Word: Long Documents Master Class

Microsoft Word: Accessible Word Documents

Microsoft PowerPoint: Intermediate / Advanced

VIEW MORE COURSES >

Our instructor-led courses are delivered in virtual classroom format or at our downtown Toronto location at 18 King Street East, Suite 1400, Toronto, Ontario, Canada (some in-person classroom courses may also be delivered at an alternate downtown Toronto location). Contact us at info@avantixlearning.ca if you’d like to arrange custom instructor-led virtual classroom or onsite training on a date that’s convenient for you.

Copyright 2023 Avantix® Learning

Microsoft, the Microsoft logo, Microsoft Office and related Microsoft applications and logos are registered trademarks of Microsoft Corporation in Canada, US and other countries. All other trademarks are the property of the registered owners.

Avantix Learning |18 King Street East, Suite 1400, Toronto, Ontario, Canada M5C 1C4 | Contact us at info@avantixlearning.ca

Mail merge is a Microsoft Word feature that allows you to personalize a section for each copy of a similar document. It allows you to use a list of contacts or other pieces of a document stored in a database (could be a Word Mail Merge Lists, Excel Spreadsheets, access or other forms of databases). In other words, mail merge enables users to create a set of documents with a similar layout and content but with different information on some section(s). Also, learn how to change the embedded file name in Office documents?

Mainly, this feature is used to create identical
letters, labels or emails for different recipients. You can also use the tool
to personalize reports, newsletter or any other documents and email to
different contacts on your mailing list. Generally, mail merge can be useful
whenever you want to generate multiple output documents with some fixed content
like letterhead and specific parts with data varying depending on a particular
data source.

Different Components of Mail Merge

  • Main
    Document – Word document with content that will be the same across all the
    output. It could be plain text, merge fields guiding text, company letterhead
    and so on.
  • Data
    source – A database with a list of data that vary with each mail merge output
    (for example, recipients of your monthly newsletter).
  • Merge
    Document – The resulting output when you merge the main document with the data
    source.

In this guide, we will show you how to use the mail
merge feature in MS Word.

Using Mail Merge in Microsoft Word

  • Open a new Document, a template or an existing main document in Word to get started.
  • Go to the “Mailings” menu and on the ribbon, click the “Start Mail Merge” arrow to expand.
  • Select the last option “Step-by-step…” to start the mail merge wizard.
Start Mail Merge
Start Mail Merge
  • This will open a Mail Merge wizard on the right edge of the document. Select the type of document you want to prepare and click “Next” at the bottom of the wizard.
Document Type
Document Type

Choosing Your Main Document

Here you need to select your starting document.

  • If the current document is your main document, pick the first option and continue to add the recipient.
  • In some cases, you may have a template that you use for your letters. If that is the case, check the template option and then click “Select template” to pick from your stored templates.
Pick Template
Pick Template
  • When you have your main document ready, tick the existing document alternative and click the “Open” button to choose the specific file on your PC storage.
Existing Main
From Existing Document

Note:
Once you pick a template or an existing file, the document loads and the option
switches to “Use the current document.”

Adding Data (Recipients) to Mail Merge

MS Word gives you three options to add data from the
source.

Select List from an Existing List
  • You may have your data in a database (Excel, Access and so on). Choose “Use an existing list” click the “Browse” link to specify the list you want to merge.
  • Select the data source and click “Ok” to add the list.
Browse List
Browse List
  • You can add multiple data sources by clicking “Select a different list” link. Besides, on clicking the “Edit…” link, you can edit your list to select only the pieces of data that you are interested in.
Edit List
Edit List
Select List from your Outlook Contacts
  • Choose the option to select recipient data from your Outlook mailing contacts.
  • Click on “Choose Contacts Folder”, select your outlook profile and click the “Ok” button.
Outlook Contacts
Outlook Contacts
Create a List in Word
  • The third option allows you to create a new list in MS Word for your mail merge.
  • Click on “Type a new list” and then the create button on the lower section.
  • This opens a table view where you can add and save your list of recipients.
  • Type the recipients’ details and press “Ok” then save the document.
New List
New List

Editing the Main Document

  • Now continue to the next page to edit the main document.
  • If you picked a blank document, add your content to the document and set the location for merging data.
  • Click the “Address Block” link to edit the order in which you want the recipient’s details to appear.
  • Select your preferred style and click “Ok” to insert the address.
Address Block
Address Block
  • Under the “Greeting lines” pick a salutation and click “Ok”.
Salutation
Salutation
  • If you need to add more details, go to “More items” and insert extra fields.
  • Once you are done, your document should look something like this.
Mail Merge Doc
Mail Merge Doc

Preview the Output Documents

  • Click next to move to the preview wizard. Use the left and the right double arrows to preview the multiple personalized documents.
Preview Mail Merge
Preview Mail Merge
  • You may find feature to look for a specific recipient. Once you have verified the details, click “Next” to complete the mail merge.

Mail Merge Keyboard Shortcuts

Here are some of the keyboard shortcuts when you use Mail Merge function.

Shortcut Description
Alt + Shift + K Preview Mail Merge
Alt + Shift + N Merge Document
Alt + Shift + M Print Merged Document
Alt + Shift + E Edit Mail Merge Data
Alt + Shift + F Insert Merge Field
Alt + Shift + D Insert DATE Field
Alt + Control + L Insert LISTNUM Field
Alt + Shift + P Insert PAGE Field
Alt + Shift + T Insert TIME Field
Control + F9 Insert Empty Field
Control + Shift + F7 Update Linked Data
F9 Update Selected Fields
Control + Shift + F9 Remove Link From Field.
Shift + F9 Toggle Code and Result for Selected Field
Alt + F9 Toggle All Field Codes and Results
Alt + Shift + F9 Run GOTOBUTTON Or MACROBUTTON
F11 Next Field
Shift + F11 Previous Field
Control + F11 Lock Field
Control + Shift + F11 Unlock Field

Wrapping Up

If you want to send the same letter multiple recipients,
print labels or prepare a personalized but standard document, you can use mail
merge instead of creating as many documents as the number on your list. The
mail merge feature allows you to merge your main document with a data source to
end up with identical documents with unique details on some sections.

Mail Merge is most often used to print or email form letters to multiple recipients. Using Mail Merge, you can easily customize form letters for individual recipients. Mail merge is also used to create envelopes or labels in bulk.

This feature works the same in all modern versions of Microsoft Word: 2010, 2013, and 2016.

  1. In a blank Microsoft Word document, click on the Mailings tab, and in the Start Mail Merge group, click Start Mail Merge. Start Mail Merge
  2. Click Step-by-Step Mail Merge Wizard.Step-by-Step Mail Merge Wizard
  3. Select your document type. In this demo we will select Letters. Click Next: Starting document. Select Document Type
  4. Select the starting document. In this demo we will use the current (blank) document. Select Use the current document and then click Next: Select recipients. Select Starting Document
    • Note that selecting Start from existing document (which we are not doing in this demo) changes the view and gives you the option to choose your document. After you choose it, the Mail Merge Wizard reverts to Use the current document.
  5. Select recipients. In this demo we will create a new list, so select Type a new list and then click Create. Select Recipients
  6. Write the letter and add custom fields.
  7. Press Enter on your keyboard and click Greeting line… to enter a greeting. Greeting Line
  8. In the Insert Greeting Line dialog box, choose the greeting line format by clicking the drop-down arrows and selecting the options of your choice, and then click OK. Insert Greeting Line Dialog Box
  9. Note that the address block and greeting line are surrounded by chevrons (« »). Write a short letter and click Next: Preview your letters. Chevrons

Like this post? Please share to your friends:
  • Make a sentence with the word due to
  • Make a sentence with the word despite
  • Mail merge функция word
  • Make a sentence with the word cross
  • Make a sentence with the word crop