M word that helps you do work

1 receptionist; varied, tiring

2 architect; creative, well-paid

3 cleaner; repetitive, badly-paid

4 programmer; challenging, rewarding

Transcript

1

I work as a receptionist in a hotel. The job is OK. There are lots of different things I have to do, like deal with the public, check guests in and out, answer the phone, use a computer, and so on. So every day is different. The problem is, I have to work long hours, sometimes at night, so I’m absolutely exhausted when I go home.

2

I’m an architect. I finished college last year and this is my first job. I love designing houses, creating something beautiful for people. I love working in a team and the other people in the office are great. But we all work very long hours. Luckily, I get quite a lot of money so it’s worth it!

3

I’m from Senegal and I work as a cleaner. I’m on my feet all day, but I don’t mind because I’m fit and strong and the work isn’t too hard. But I have to clean the same offices every day, six days a week. The same offices! That’s very boring. And I only get about £7 an hour, which isn’t much at all. Britain is expensive and it’s difficult to live on so little money.

4

I’m a programmer. I work for a software company in London. I love my job. I often have to solve quite difficult problems, which is difficult, and takes a lot of time, but I really enjoy it. I love the feeling at the end of the day when I have solved a really difficult problem.

English for
Information Technology

•••
•••
IIIIIIW

—PEARSON

Longman

Maja Olejniczak
Series editor David Bonamy

Jobs in IT p.6

Computer
software p.14

Present tense of be
I’m Natasha, nice to meet you.

IntroductiOns
Personal questions

Describing your job

Present Simple
What do you do?
I am a programmer.

Jobs

Describing your daily routine and
times

Schedules
What time does it start?

Routines
Times

Using the alphabet

What does WWW stand for?
How do you spell that?

IT acronyms
The alphabet

Describing computer hardware

Comparatives
That monitor is bigger than mine.

Computer hardware

Describing computer software

Superlatives
That software is the easiest to use.
Present tense of have(got)
We’ve got the best software.

Computer softw ware

Describtng tasks

Present continuous
Are you installing it now?

Computer tasks

Understanding computer usage

must, mustn ‘t, can, can’t,
don’t have to
I must update my files

Computer usage

Talking about websites

Question words (1)
Which websites do you visit?

Purpose of websites

Getting information about websites

Question words (2)
How many people visit our website?
Large numbers

Website analysis tools

Developing a website

Describing steps in a process
After that.. .

Functions of a website
Features of a website

Talking about your favourite
websites

Describing things
There are a lot of photos on this website

Adjectives

Understanding database products

Asking people to do things
Could you help me, please?

Entering a database

Describing data processing steps

Quick questions to check understanding
Got that?

Data processing steps
Prepositions

Talking about data storage and
devices

Asking for and giving advice
What should I do?
You should buy a flash drive.

Data storage and back-up
solutions

development p.24

processing p.30
Data storage and
back-up p.32

Using data in company departments

2

Company departments

E-commerce
companies p.36

Types of business
many; a few,

E-commerce
features p.38

Describing the features of an
e-commerce website

Linking ideas
I have a PC and laptop at home

Website features

Transaction
security p.40

Talking about security

Future (will + infinitive)
Hackers won’t be able to get into the network

Networks

Describing the transaction process

Online transactions

Business matters p.43
Types of
network p.44

Network range and
speed p.SO

Explaining networks

Giving reasons
I’d recommend a Dell computer because
it’s cheaper.

Types of network system

Descnbing and fixing network
hardware

Making suggestions
Why don’t you call the IT Help Desk?

Network hardware
Problems with hardware

Using the past tense

Past Simple
When did they launch the network?
Time expressions
yesterday

Networking sites

Network terminology
Speeds and ranges

Talking about network capabilities

Understanding faults
diagnosis p.S2

The present perfect
Has (s)he switched off the computer?

Filling in service reports

Using toolkits and making repairs

Fault diagnosis: questions
and answers
Fault diagnosis questions
Possible solutions

Explaining the use of something
We use tweezers to hold small objects

Solving customer service problems

Toolkits
Computer hardware
Phonecalls

Business matters p.S9

Workstation health
and safety p.62

Reporting
incidents p.66

Describing security solutions

Expressing possibility
You may have a virus on the computer.

Types of security threats
Security systems

Identifying a safe working
environment

should/shouldn’t

Office rules

Explaining network and system
security

Expressing prohibition
You mustn’t give your password to anyone.

Security procedures

Reporting a security incident

Reporting process

Business matters p.67
Partner files: Student A p.68
Audio script p.69
Partner files: Student B p.78

Content:;

I

3

Meeting people
Speaking

1

How do you greet people in your countr y? What do you say when you greet
people in English?

Reading

2.

Complete these dialogues with the words in the box.

all

too

is
you

meet
name’s
Nice
Welcome
What’s

this

Natasha.
1 Natasha: Hi, my (1)
Khalid: Pleased to (2)
you. I’m Khalid Ali.
Natasha: Pleased to meet you, (3) _ _ __

Listening

Speaking

2

Philip:
Ahmed:
Philip:

Good morning. (4) _ _ __ your name?
I’m Ahmed. And (5)
are?
My name’s Philip. (6)
to meet you.

3

Tim:
All:
Tim:
Ingrid:
Linda:
Tim:

Hi everybody, (7) _ _ _ _ is Ingrid.
Hi!
lngrid, this (8) _ _ _ _ Ahmed, Linda, Mohammed and Mansoor.
Nice meeting you (9) _ _ __
Likewise.
(10) _ _ _ _ to the team and good luck.

J

Listen and check your answers.

4

Listen again and repeat the dialogues.

‘i

Work in small groups. Practise introductions. Follow the instructions below.
1 Introduce yourself.
2 Introduce a new team member.

4

\'(>t king

In tltn iT litdustry

Listening

6

Listen to this dialogue and choose the correct answers.
Kathryn: Karim, what do you do?
Karim:
I’m a (1) website developer/ network administrator. Who do you
work for?
Kathryn: I work for CISCO. I’m a (2) system analyst/ website analyst there.
Where are you from, Karim?
Karim:
I’m from Kuwait. I work for Microsoft there. And where are you
from, Kathryn?
Kathryn: I’m from the (3) UK/ US but now I live in Qatar. Do you know where
Glenda’s from?
Karim:
She’s from the US.
Kathryn: And what’s her job?
Karim:
She works for (4) IBM/Dell. Her job is to set up new systems.

Language

Present tense of be
We use be to say who somebody is
or what something is.

I’m Sam.
You’re/We’re/They’re from the UK.

You/ We/They are from the UK.

He’s/She’s a website developer.

He/She is a website developer.

It’s in the US.

It is in the US.

Where are you from?

We use be to ask personal
questions.

7

I am Sam.

What’s his name/job?

What is his name/job?

Listen and repeat these words.
I’m , You’re , She’s, He’s, It’s, We’re , They’re/ Their

Reading

8

Complete this email with am, is, are, their, our or my.

Dear Colleagues
My name (1) _ _ _ _ Jessica Martin and I (2) _ _ _ _ the IT Support team
leader. The IT Support team members (3)
Eli Ibrahim and Guido Pitteri. Mahmoud (4)

: Mahmoud AI Banawy,
our network administrator.

Eli and Guido (5)
system maintenance officers. (6)
keep our systems going. (7) _ __ _ job is to support you.

(8)

contact number (9)

job is to

675 567 567.

Best regards
Jessica Martin

Writing

Speaking

9

Write a reply to the email in 8. Introduce yourself and three people in
your group.

10 Work in pairs. Ask and answer questions about your jobs, companies
and nationalities.
Example:
A: Whe re are you from?
8 : I’m from .. ..
Working In the IT industry

5

Jobs in IT
Speaking

1

Work in small groups. List the IT jobs you know.

Reading

2

Read this team introduction. Complete the desc riptions 1-4 with the IT jobs in
the box.

Hi! I’m Sylvia. I create usernames and
passwords and I set firewalls.
This is Isabelle. Herjob is to plan and design the
network. And this is Andrew. His job is to make sure
all of the computers work properly. Finally, Mark and
Latika. Their area is data processing. We all work for
the university. Our offices are in building 8.

database analyst
network architect
1

IT support officer

network administrator

Sylvia is a _ _ _ __ _ _ _ _ _ _ __

2 Isabelle is a — — — — — — — — — — 3 Andrew is an _ _ _ _ _ _ _ _ _ _ __
4 Mark and Latika are _ _ _ _ _ _ _ __
Language
Present simple
What do you do? I’m a programmer.
We use the present simple
to talk about routines and
things that are permanent or
happen all the time.

What does she do? She’s a developer.
Where does she work? She works for IBM in Poland. She doesn’t work in
Estonia.
Where do they work? They work for Siemens in Egypt.
Do you work in fT? Yes, I do/No I don’t.

Listening

1

Listen to three people talking about their jobs. Complete these job
descriptions.
Karl
Job: software _ _ __
computer games.
Responsibilities: he designs and
2 Heba
Job:
analyst
Responsibilities: he
computer problems.
3 Wojtek
Job: database — — — Responsibilities: he analyses and _ _ _ _ electronic data.

6

1

I Working In the IT Industry

Speaking

4

Work in pairs. Ask and answer questions about Karl, Heba and Wojtek.
Example:
A: What does Karl do?
B: He’s .. ..

Listening

5 ,_L.ai_
Ahmed:
Betty:
Ahmed:
Milo:
Betty:
Milo:
Betty:
Milo:

Listen and complete this dialogue.
Where (I)
you work, Betty?
I work for Dell in Dubai. What (2)
you?
for HP in Budapest. What do you (4)
, Milo?
I (3)
I’m a (5)
developer. I work (6)
Microsoft in Prague.
Milo, do you (7)
Frida?
Yes, I do. What do you (8)
to know?
Where (9)
she work?
She works with (10)
in Prague. She designs websites for

(11) _ __
Ahmed:

6

I see. Right, let’s go. The workshop starts in five minutes.
Listen and repeat these questions.

1 Where do you work?

2 What about you?

3 What do you do?
4 What do you want to know?
5 Where does she work?
Writing

7

What is your dream job? Write a job description for the job of your choice.
Job:
Company to work for:
Responsibilities:

Speaking

8

Tell the rest of the group about your dream job. Use your notes to help you.
Example: My dream job is .. . . I design/ solve/ analyse ….

Working in the IT industry

!1

7

Schedules
Listening

1

Penelope:
Don:
Penelope:
Don:
Penelope:
Don:
Penelope:
Don:
Penelope:
Don:
Penelope:

Hi, Don. (1)
are you?
I’ m (2)
thanks, Pe nelope. And you?
I’m OK. Bit tired from the flight.
Right.
(3)
workshop (4)
you want to attend today, Don?
I want to go to the CISCO network security workshop.
Sounds interesting. What time does it start?
lt (S)
at9. 15.
does it finish?
And (6)
It (7)
at 4.00 in the afternoon.
Well, I (8)
to attend the Microsoft Windows Applications
at 8.30 am and (10)
at 6.00 pm.
workshop. It (9)
But they have two breaks, at 10.30 and 12.45.
That’s good.
Hope you enjoy your session.
You too. See you around.

Don:
Penelope:
Don:
Language
Schedules

We use at with clock times.

-·

I’

It starts at 9.15. (nine flteen/quarter past nine)
It begins at 8.30. (eight thirty/half past eight)

What time does it start/begin/finish/end?

It finishes at 4.00. (four o’clock)
It ends at 5.05. (five oh five/five past five)

I

When do you have a break?

,.

…

‘

~

We have a break at 12.45. (twelve forty-five/a quarter to one)

Liste n and repeat these times .
1
2
3
4

8

r

7.05
6.45
8 o’clock
10.45

5 4.35
6 2.15
7 12 o’clock
8 9.50

3

Listen and repeat these sentences.
1 It finishes at 5.00.

2 It ends at 8.00.
3 It starts at 6.00.
Work in pairs. Ask and answer questions about your daily schedule and breaks.
Make notes.

Speaking

Example:
A: What time/ When do you start work?
B: I start at 8.00. What about you?
A: I begin at ….

5

Tell another pair about your partner’s schedule.

Example: … starts work at 8.00 and finishes at 4.00. She has a break at 12.00.
Reading

6

Complete these sentences with the words in the box.

at

at

in

for

from

I work in an office (1)
Dubai but I’m (2)
Canada. I work
(3)
SAP there. I start work (4)
8.15, have lunch in a cafe
(5)
1.30 and finish about 5.00.

Writing

7

Write three sentences about yourself and your daily schedule.

9

Spelling
Speaking

1

Work in small groups. List the IT acronyms you know.

(HyperText Markup Language)
HTML is a mark-up language used to
describe the structure of a web page.

HTML

FTP (File Transfer Protocol) a standard

L

network protocol used to copy a file from one
host to another.

WLAN (Wireless Local Area Network) A type
of
local-area
network
that
uses
high-frequency radio wires to communicate
between nodes.

Listening

2 Lull….,.,_
Andrei:
Bob:
Andrei:
Bob:
Andrei:
Bob:
Andrei:
Bob:
Andrei:
Bob:
Andrei:
Bob:

3

Listen and complete this dialogue.
Bob, can you (1)
me, please?
Sure.
I don’t understand this acronym. What does it (2)
for?
Let me see. ‘W3’.1’m not sure. Maybe WWW, the World Wide Web.
OK. What does P2P stand for?
(3)
stands for person-to-person.
OK. What does IP (4)
?
It means Internet Protocol.
How do you (5)
‘Protocol’?
p-r-o-t-o-c-o-1.
Thanks.
You’re welcome.
Listen to the letters and repeat them.

a hjk
bcdegptvz
flmnsxz
iy

Z /zed/ in British
English and /zee/ in
American English.

0

quw
r
Speaking

4

Work in pairs. Make a list of acronyms.
Ask and answer questions.

Example:
A: What does HTML
stand for/ mean?
B: It stands for/ means .. ..

10

1

~ Workin~ 111

the IT industry

~·

Business matters
Writing

~

You are at a training workshop. The trainer asks all the trainees to complete the
form and introduce themselves. Complete this form about yourself.
Participant Information

Name: ________________________________________
DOB: _ _ __
Contact:

Date: ______

Place of residence: ——————————

Phone ___________________

Email __________________

Interests: ——————————————————-

IT job you want and why: _____________ _ _ _ _ _ _ _ _ _ _ _ __

2

Work in pairs. Swap your profiles and introduce your partner.

3

Write an email message to introduce yourself to the employees in th e company
using the profil e below or your own information.

You are a new employee in a company. Your position is a network
administrator. You are responsible for setting up firewalls, security levels,
wireless connection, usernames and passwords.

Speaking

4

Work in pairs. Student A: you are the IT help desk coordinator, Mrs Mahmoud.
Turn to page 68. Student B: you are Sharifa. Turn to page 78. Complete the task.
Swap the roles.

~

Dear Mrs Mahmoud ,

—

I am a new employee in Finance. I need help with access to
the company network . Please can you organise a training
session for me? I am free on Thursday after 2.30. Do I need
to come to your office? Do you give certificates after the
training? Thank you very much for your help .

-…

Sharif a

—

.

I

Working In U1e IT Industry 1 1

11

Computer hardware
Speaking

1

Work in small groups. Make a list of all the computer hardware you use in your
work or study.

Vocabulary

2

Label the diagram with the correct items 1-11.
1
2
3
4
5

Listening

3

monitor
case
motherboard
CPU (Central Processing Unit
or Processor)
main memory (RAM)

Bob:
Daisy:
Bob:
Daisy:
Bob:
Daisy:
Bob:
2

I

Computl:’r sysll:’ms

expansion cards (video, graphic)
power supply unit
optical disk drive
hard disk drive
keyboard
mouse

,….,……..,…. Listen to two colleagues and complete this dialogue.
Bob:
Daisy:

12

6
7
8
9
10
11

What do you think? Which (1)
I’m not sure. This computer has a (2)
has a (3)
processor.
And the other one?
Well, it is (4) _ _ __
And(S) _ __

is better for the sales team?
memory and I think it

Yes, you’re right. Lighter and smaller.
But the bigger one is ( 6) _ _ __
So what is our decision?
I’m not sure. Let’s go for a coffee and discuss this again.

Language
Comparatives
We use comparative adjectives to compare two people or things.
For short adjectives we add -er
(than) . Be careful of spelling.

For long adjectives we use
more/less (than) .

bigger

The new monitor was bigger than the old monitor.

faster

Your processor is faster than mine.

easy

easier

It’s easier to use than the other one.

difficult

more/less
d ifficult

This version is more difficult to use than the old
version.

expensive

Some comparatives are irregular.

4

big
fast

more/less
expensive

His computer is less expensive than hers.
I think you should buy that CPU. It is more reliable
than the one you have.

reliable

more/tess
reliable

bad

worse

That screen resolution is much worse than before!

better

I really like this mouse. It’s so much better than the
old one.

good

Make the comparative form of these adjectives.
Example: long -‘lo>«n-‘:.:~»‘e.._r_ _ _ _ _ __

1
2
3
4

light—— — — — — efficient _ _ _ _ _ _ _ _ __
long _ _ _ _ _ _ _ _ _ __
wide _ _ _ _ _ _ _ _ _ __

5 heavy———6 fMt _ _ _ _ _ _ _ _ _ __
7 dMk _ _ _ _ _ _ _ _ ___

8 soft———-9 hard _ _ _ __ _ __ __
10 durable _ _ _ _ _ _ _ __

Reading

5
6

Listen again and repeat the words.

I

Read these product descriptions and make sentences using comparatives.

Listen and check your answers.

Example: The Corsair is longer than the lmation but slimmer.

Corsair Flash Survivor GT 8GB

lmation Clip Flash Drive 4GB

8GB
Read at 34MB/s
Write at 28MB/s

4GB
Read at 15MB/s
Write at 9MB/s
2.95″ X 1.14″
Plastic
No data encryption
Rve year warranty
Price £10

3.25″ X 0.75″
Aluminium
256-bitAES
SW encryption
Ten year warranty
Price £25

Writing

8

Work in pairs. Write an email to a colleague comparing the two products in 7.
—

Computer systc.rns

13

Computer software
Speaking

Work in small groups. Make a list of all the computer software you use in your
work or study. Think about:
•
•
•

2

application software
programming software
system software

Make a list of the computer software your non-IT colleagues use.

Language
Superlatives
We use superlative adjectives to compare a person or thing with a number of other people or things.

For short adjectives we add
the + -est. Be careful of spelling.

For long adjectives we use
the most/the least.

big

biggest

The new monitor was the biggest in
the room.

fast

fastest

Your version of the software is
the fastest.

easy

easiest

It’s the easiest to use.

difficult

the most/least difficult

This version is the most difficult
to use.

expensive

the most/least expensive

His computer is the least expensive.

reliable

the most/least reliable

I think you should buy that. It is the
most reliable.

bad

the worst

That is the worst software I’ve
ever used!

good

the best

I really like this website. It’s the best
I’ve seen.

Some superlatives are irregular.

Speaking

3

Work in small groups. Talk about the software you and your non-IT colleagues
use. Answer these questions.
1
2
3
4
5
6
7

14

What are the differences between the IT and non-IT software you have listed?
Which is the cheapest?
Whi ch is the most expensive?
Whi ch is the most/ least reliable?
Whi ch is the most difficult/ easiest to use?
Which is the best/ worst?
Which is the most/ l east user-friendly?

Listening

4

Listen to two colleagues discussing software and complete
this dialogue.
Tim:
Simone:
Tim:
Simone:
Tim:
Simone:
Tim:
Simone:
Tim:
Simone:

What do you think about these three photo imaging
packages?
It’s a difficult choice. All three are very good but they
have different strengths.
I agree.
image (2) _ __
Serif Image Plus has (1)
OK.
But Magic Extreme has the (3) _ _ __
processing of images.
special
You’re right. Also, Serif has (4)
(5)
. But what about Snap Pro?
Well, it has the (6)
dubbing options.
And Snap Pro is the best for (7)
photos.
I’m not sure. Serif has (8)
efficient

(9) _ __
Tim:
Simone:
Tim:
Simone:
Tim:
Simone:

Which is the most expensive?
Oh, Serif Image Plus.
And the cheapest?
Snap Pro.
Let’s get Snap Pro then.
I’m still not sure!

Language

Present tense of have (got)

We use have (got) to
talk about possession.

l’ve/You’ve/We’ve/They’ ve (got) …

//You/We/They have (got) …

He’s/She’s/It’s (got) …

He/She/It has (got) …

//You/We/They haven’t (got) …

//You/We/They have not (got) .. .

He/She/It hasn’t (got) …

He/She/It has not (got) …

//You/We/They don’t have …

//You/We/They do not have …

He/She/It doesn ‘t have …

He/She/It does not have …

———t
———1

Have I you/we/they got … ?
Has he/she/it got … ?
Do //you/we/they have … ?
Does he/she/it have … ?

Listening

5

Listen and repeat these sentences.
1
2
3
4
5
6
7
8

Writing

We’ve got the best software.
Does it have the most reliable anti-virus software?
She has the cheapest computer.
They haven’t got the latest version.
Do you have the fastest processor?
Has it got Windows?
They have the latest software.
It has the biggest screen.

Work in pairs. Write five sentences comparing three
software products you use or know.
Computer systems

2

15

Working with computers
Listening

1

Listen and complete this dialogue.
Hi, Brinitha.
Hi, Paul.
How’s it (1) _ _ _ _ ?
Fine, fine.
What (2) _ _ _ _ you (3) _ _ _ at the moment?
Oh, I (4)
Nero.
How are you getting on?
Well, I (5)
a network. I (6)
Microsoft Server.
Right. Where is Jackie today? Do you know?
Yes. She is on a training course today. She (7)
about the
new database system.
Paul:
What about Mary and lmran? Where are they?
in today. They have a day off.
Brinitha: They (8)

Paul:
Brinitha:
Paul:
Brinitha:
Paul:
Brinitha:
Paul:
Brinitha:
Paul:
Brinitha:

Language
Present continuous
I’m installing the software.
He’s/She’s setting up a network.
We’re/They’re working at home today.

I’m not setting up the network.
We use the present continuous to talk
about things that take place at the time of
speaking and are not permanent.

He’s/She’s not installing the software.
We/They aren’t coming in today.
Are you installing it now?
What am I doing?
What are you/they doing?
What is he/she doing?

2

16

2

Comptti<Jr sysloms

Complete these sentences with is/isn ‘t, am/am not, are/aren ‘t.
1 It
going we ll.
2 I
learning a new program.
3 She
working in the office today. She has a day off.
4 They
installing the new software.
5 We
setting up the network.
6 We
using Word. We have a different word-processing program.
7 Whe re
they working today?
8 What
he installing on the computer?
9 I
coming in today. I’m sick.
10
she working at home today?

Vocabulary

1

Match the sentence halves 1-8 to a-h.
1 Hanka is creating
Philip is inserting an
Rob is troubleshooting
We are running
Betty is connecting
They are burning

2
3
4
5
6

a)
b)
c)
d)
e)

the software.
a check-up.
a file.
a device.
COs.
f) image.

Listen and repeat these sentences.

Listening

1 What are you doing now?
Are they setting up the network?
She’s working at home today.
I’m not installing the software.
We’ re not using Word.

2
3
4
5
Speaking

5»

Look at the pictures A-F. Describe what is happening.

Example: He is moving …

Writing

6

Work in pairs or small groups. Talk about what you are doing at the moment in
your work or study.

I

Write three sentences saying what you and your collegues are doing at the
moment in your work or study.

Cornpulcr sysl cms

2

17

Computer usage
Reading

1

Read what Ben says about computer usage in his office. Answer the questions.
1
2
3
4
5

What must Ben do?
What can Ben do?
What can’t Ben do?
Can he open any website?
Why is it important to follow computer dos and don’ts?

I can use Excel

but my colleague
can’t.

Speaking

2

Make a list of computer usage where you work or study. Compare your list with
the group.

Language

must, mustn’t, can, can’t, don ‘t have to
We use must and mustn’t for obligations.
We use can and can’t for possibility and ability.

He can use Word but he can’t use Excel.

We use have to for something that is necessary.

I have to log in using my password.

We use don’t have to for something that is not necessary.

We don’t have to work at the weekend.

Writing

3

Write an email to a colleague about yourself using must, mustn’t, can, can ‘t, have

to, don’t have to.

18

2

You must come to work on time.
You mustn’t be late.

I Computer systems

Business matters
Speaking

1

A company asks you to recommend a computer and work station configuration
for their sales team. In small groups, decide what to recommend. Use the office
floor plan below to prepare the computer and work station configuration. Think
about these things:
1
2
3
4
5
6

2

There are six people in the sales team.
Five people are out of the office four days of the week.
One person is in the office all the time- the team ad min assistant.
Employees need a network connection (wired and wireless).
Employees print, scan and copy.
Company and client data must be stored on a separate device and backed
up regularly.

Make your recommendations to another group. Choose the best computer
configuration.

Example: We recommend this configuration. You have .. . . / It has ….
Writing

3

Write a short email to
the IT manager with
your recommendations.

Computer systems

I2

19

Website purpose
Speaking

1

Which websites do you
use in your work and
study? Make a list and
share it with a partner.
Do you use the same sites?

Reading

?

Read this text about different types of website. Answer these questions.

The purpose of an organisational website is to inform about an idea or
event. Companies develop commercial websites to sell products or services.
Entertainment websites are designed to entertain or provide fun activities.
People visit news websites to obtain information. The purpose of a personal
website is to provide information about an individual. Social networking
websites help people to exchange personal information. Educational websites
aim to share knowledge and enable online learning.

1
2
3
4
Vocabulary

3

Why do
Why do
Why do
Why do

people
people
people
people

visit organisational websites?
visit company websites?
visit entertainment websites?
visit news websites?

Complete these sentences about the purpose of websites with the words in
the box.
offer

practise

promote

read

sell

share

Example: The purpose of Nationalgeographic.com is to present information on
topics.
People visit CNN.com to _ _ _ _ international news.
Some websites want to ____ a service.
Companies use Amazon.com to
their products.
Thegreenshoppingguide.co.uk wants to
environmentally
friendly shopping.
5 Students visit Math.com to
their maths.
6 English teachers join eltforum.com to
teaching resources.

1
2
3
4

20

3

Websites

Language
Question words (1)
We use which to ask about things. We can
use it with a noun.

Which websites do you visit/go to?
I use Wikipedia a lot.

We use what to ask about things.

What do you use CNN for?
I use it to get the news.

We use why to ask the reason for something.

Why do you use Wikipedia?
I use Wikipedia to check information.

We use when to ask about time.

When do you use CNN?
In my lunchbreak.

I
Listening

4

Listen and repeat these questions.

1
2
3
4
Speaking

5

Which websites do you use?
Why do you use Wikipedia?
What do you use CNN for?
When does she use CNN?

Work in pairs. Use t he websites you listed in 1 to ask and answer questions.
Example:

A: Which websites do you use?
B: I use ….

6

lnterviewee name

Go around the class and ask five students to name the websites they visit
and use at home. Write down a website for each of the four headings 1-4 in
the table.

Interviewee uses these websites to:
1 entertain

2 get news

3 research/study

4shop

a)

b)
i

c)

I

d)

I

e)

7

Present the infor mation you collected to the group. Which are the most popular
websites for each heading?

Websites

3

21

Website analytics
Speaking

1

What information can you get about website tr affic using a website analysis
application? Work in pairs. Make a list.
. . :.·…,

•

…_

!jj

A-

MyS1tc com

Oven<

:~Trolftc~

Content~

~

J
)

… ·.· .
…..,_,

.,
MyS1te com

..
a..

I

I

—

… . ·..
:.·

,…_

MyStte com

k<oywo<d

~»-

.. . ‘

!phone app l’e’MWI

4 73

iphone»»» —

368

iphone «‘JJ*Cabbn r<rYtews

3 12

-lphooo-

1~

~

VISitS

22,273

>

178
132

iphone game nMOWS

81

E-.t T!Ktdng O..Vtow )
,..

Reading

2

Goofs~

>

80

l1me on Site

00:01 47

Bounce Rate

67.83%

tun 2

player— -_

~iphoneac>P

J

_7373

~

Which items of the analytics programme above answer these questions?
Example:
A: Where do you find information about the website’s visitors?
B: In ‘Visitors Overview ‘.
I Where can you find out how many people visit the websi te?
2 Where can you see what percentage of people view only one page on
the website?
3 Where do you find information about how long they spend on the website?
4 Where do you see how many people searched for ‘gotapps’ to find the website?

Listening

‘)

Listen to Sarah and George. Complete this dialogue.
George, I (1)
some information about our website.
OK, what do you need t o (2)
?
, you know,
Well, I need some in formation about website (3)
external visits to our website.
George: OK.
Sarah:
(4)
you do a report for me?
George: Sure. (5)
do you need it by?
. It’s for the finance director.
Sarah:
Er, tomorrow morning, I’m (6)
George: OK, what do you need to know (7)
?
Sarah:
Well, the (8)
of visitors to our website last month, their
movements and actions on the website, and where they’re from.
George: OK, I (9)
do that.
Sarah:
Thanks very (10)
indeed.
Sarah:
George:
Sarah:

Vocabulary

4

Match the website analysis tools I -5 to the descriptions a-e.
I

tr affic

2 meta tag
3
4
5

22

3

Websites

visitor map
user profile
page optimisation

a) information about where the visitors to your site
are from
b) invisible information (e.g. a hidden keyword) on a
website
c) information about a user and the sit es t hey browse
d) increasing the number of visitors to your site
e) the movement and actions of visitors to your site

Language

Question words (2)

We use how much/how many to ask about quantity.

How many people visit our website every day?
About 20,000.
How many hits do we get each month?
About 40,000.

c,:-J

Where are the visitors from?
From Asia and the US.

We use where to ask about places.

Where do they go on our website?
To ‘News:
We can use how + adjective/adverb to ask about
degree.

How often do people visit our website?
At least once a day.

_.__._ Listen and repeat these questions.

Listening

1 How many people visit the site?
2 Where do they go on the website?
3 How long do they spend on the website?
Language
Large numbers
20,000

twenty thousand

400,000

four hundred thousand

500,000

five hundred thousand/half a million

3,000,000

three million

6

How do you say these numbers?
1 30,000

2 700,000
3

10,000,000

4 100,000
5 80,000

7
Speaking

List en and check your answers.
Wor k in pairs. You both work in website analytics. Ask and answer questions
about website visit s.
Student A: Turn to page 68
St udent B: Turn to page 78

Websites

I3

23

Website development
Speaking

1

Describe something you do every day at home or at work. Use the words in the
Language box below.

Example: Sending an email.
First, click on ‘New email’. After that …
Language
Describing steps in a process

We use first, next, then, after that (etc.)
to describe the order of actions.

Reading

2

First. do ….

To start, do ….

After that, ….

Next, ….

Then, ….
Secondly, ….

Thirdly, ….

Finally, … .

To fin ish, ….

Complete this text with the words in the box.
After that

Finally

First

Next

Secondly

Then

Thirdly

The steps in website development
(1)
, discuss with the customer their requirements and the
target audience. Find out what features and number of pages they want on
their site. (2)
• analyse the information from the customer.
• create a website specification. (4)
design and
(3)
develop the website. (5)
. assign a specialist to write the website
content. (6)
give the project to programmers for HTML coding.
(7)
, test the website.
After you publish the website, update and maintain it on an ongoing basis.
Monitor customer use.

3

Work in pairs. Complete the flowchart to show the website development process.

1

Talk to customer

7

2

6

3

5

4
Speaking

24

Wcbsites

4

Describe the website development process to another pair in your own words.

5

Reading

Look at the websites below and answer these questions.
1
2
3
4
5

…….

What are the websites?
Do you use these websites? Why/Why not?
What is the purpose of each website: sell, inform, share, educate?
What are the main features of each website?
Think of two more websites that have the same purpose. Are they different
to the ones below? Why?

__
—·

we

_ _……
_……………………………………

… .,. ……. ……., …….

..,. ….

FINANCIAL TIMES

…

t=. a:::l
….,.
,.., ….. ,..,.

…_.. . . . . c.tll …………… .

._..— — —

Labour poll victory deals blow to coalition

..

Mljollly 01 3,558 ~… Ub o…r. 111 Oldlwm

…..,…,_..,_

—…— …….
… . …………..

……. c.-.-. ……. 0…

GoldrnM rw. . frMII cr1ele
~

……..

—~

..,….

. ~……,…,

-~

..,. … tft
.. . <O.t «‘

,..,._

1.147

-..rm

» …. .._…

«»»

~

~

—

…… C…. Uf1 ….—. .. ‘»‘_,. …

……………………………. …….

~,_….._..
~

rr, , _ — .,,

~,.-

….

.._..,_,,_ ,….,_.. —

~.­

…………

…..,….._ _ _ ._ ………………….. -..r-

…—…. ……..
—y-

— —

.,,
_…,..

..,..,__~

..,_,….

— -» «,.,
. _ …

•_…_.,..__ • ..,:..eer.a.
……….. c.ws

Ulla..,.

_…

. . . . ..

llg US bril to IWVMI!MIIer ~ hll by -tna
.-tidy
COli 01 ~

«»*’

…… _….
,.,..

,

.,j

MIWy

…………………….
— ……
…..
.,._….,.
. ………….. w ….

· ~ —

~…….,

_.,..
·——- …

Wlw …….. lt/IIW!tt ….

.,…… .. . ….,..,…. ………
……………..
•…………….__…… …. .,.fllllllr?

. -………………………………….,.
~……._

Writing

6

You are the owner of a company that needs a new website. Make a list of things
that you need/ would like for your website. Answer the following questions.
•
•
•

Speaking

7

What is the name of your company?
What is the business type?
What is the purpose of your website?

Work in pairs. Student A is the website developer. Student B is the customer.
Ask and answer questions about website requirements. Swap roles.

Example:
A: What is the name of your company?
B: It’s called/Its name is .. ..

.

Web$ltes

I3

25

The best websites
Vocabulary

1

What are your favourite websites? Why? Use the words in the box to describe
them.

beautiful
well-designed
easy-to-use/navigate
useful
informative
fun
funny
exciting

clear
reliable
interesting

Example: The most exciting website is … because ….

———.-;:-:::;…._
,…………….. _….. . . —-.-.::::L—

_

·—·n———..
-..

I

— — —

…… w. o…-.-

…

….

……………..

Hoodlnt out? Sioy-.nomd

~~

a—

• 11::11:11 —

~ —

—

—r——{

—: r=~—~
‘—-~…J

-……… ___
_…

………….

-~

…. …._….. .._….. …__…, ….

-… .-LAlUfCIJOS

—

-~

-~-~

—-

_-.:::::…·-::..:·=-·ISEl

Language
Describing things
There’s a lot of information on this website.

There’s/There is/There isn’t
~

There are/aren’t
Has
Have

— — —

~~
Writing

2

There aren’t many photos on this website.
The website has good graphics.

—

=

Most websites have a lot of features.

Write about the things you like and dislike about different websites.
Example: I really like the look of the Nickelodeon website. It has … .

Speaking

3

What are the t rends in website design? Discuss with the group.
Example: Websites use more video now.

26

3

I Website:;

I

Business matters
Reading

1

You are a website designer. Read the information about Learning Now Ltd.
Answer these questions.
•
•
•

What is the business type?
What is the purpose of the website: sell, inform, share, educate?
Who are the website users? Where are the website users?

•

What are the features of the website?

Learni
Learning Now Ltd is in the education
business. It needs a new website
to promote its courses, materials
and learning resources and provide
online language-learning services.
The website users are young adults
all around the world. The website
~eeds to have these features: good
mteractivity, audio and fast download
times.

Writing

2

In pairs, write a proposal for Learning Now Ltd’s website. Use your answers
from 1 and the template below to help you.
Proposal No. 2011/32154
Customer:

Date:
Business activity:

Subject:
Purpose:
Users:
Features:
Proposal presented by:

Speaking

Present your proposal to the group.

Websites

I3

27

Database basics
Speaking

1

What database products do you know and use at work and at home?

listening

2

Listen to two colleagues at a book company. Chris needs some
information from the production database. Complete this dialogue.
Chris:
Tim:
Chris:

Tim:
Chris:
Tim:
Chris:
Tim:
Chris:
Tim:
Chris:
Tim:

Chris:
Tim:
Chris:
Tim:

Chris:
Tim:

—

28

4

Databases

—

Tim, (1)
you help me
a moment, please?
Sure. What’s the (2)_ _ _ _?
I need some (3) _ _ __
about a book budget from the
database.
OK.
But I don’t know how to
(4)
it.
No problem.
So what do I do first?
Enter your name and
(5)
and press enter.
Erm … ?
You have got a password?
Erm, I can ‘t (6)
it.
Use mine. Type in t evans,
that’s t- e-v-a- n- s, then
snavet. s — n — a — v — e — t.
OK.
Now press Enter. Now what is
the name of the book?

Basic French.
OK. Type in that in the title
(7)
in the first
(8)
. Now press Find.
There it is. OK, budget. Click
(9)
Publishing and
scroll down to Plant costs and
click on that.
Good. There’s the budget in the
second row. Thanks, Tim.
No problem.

Trackmg Re~ourCP O.ttdbcne

TRO: Product Dmo at your fingertips!
TRD IS the l>uslneu tool used in the ~t .md
management ol products throughout their c:ydt

ure

Please note the r!NtSed —

funct.on on al

scr~s in TR0 p<widfos on scrHn gudanc:• .00 hob

to useful UH’fl document.Jhon

Language
Asking people to do things

Could you help me, please?
Sure.
Please could you help?
No problem.
We use can/could/would you + infinitive without to
when we ask somebody to do something for us.

Can you explai n what a database is, please?
I’m afraid I can’t.
Please can you explain what a database is?
I’m sorry, I can’t.
Would you explain that, please?
Could you come back a bit later? I’m busy right now.

3
1
2
3
4
5
Speaking

4

Listen and repeat these questions.
Could you help me, please?
Please could you help me?
Would you help me with this software?
Please could you explain how to do that?
Please would you give me your password?

Work in pairs. Student A: make questions from the prompts. Student B: answer
yes or no and give a reason why not (if your answer is no).

Example: type/ name
Could you type in your name, please?

1
2
3
4
5
6

5

open/window
turn up/air conditioning
turn down/ mp3 player
give/you/pen
answer/phone
give/password

Work in pairs. Use the example of a database below to explain to your partner
what a database is. Use these words: store, access, get, fields, columns , rows.
Example: A database is used to …. This is a ….

6

First Name

Last Name

Department

Title

Phone ext.

John

Smith

Development

Engineer

123

Jane

Doe

Finance

Auditor

454

Why do people and organisations use databases? Discuss with the group.
Example: They use databases to find out ….

—

—

Databases

I4

29

Data processing
Vocabulary

1

Match the headings in the box to the data processing steps a-f.

data coding
data collection
data entry
data tabulation
data validation

a _ _ _ _ _ _ _ _ _ __ _ __ Gather the raw data which you want to process.

[2]

b

Arrange and systemise the data.

D

c

Clean the data and double-check for faults and inconsistencies.

D

Enter the data into a system.

d

e

Listening

I Databases

Create categories to organise the data into relevant groups.

D

3

Listen to an IT expert describing the data processing steps to a
colleague. Check your answers to 1 and 2.

5
4

D

Put the data processing steps in 1 into the correct order.

Listen and mark the syllable stress in these nouns and verbs.
1
2
3
4
5
6

D

Arrange the data into table format so that it can be analysed.

2

4

30

data sorting

!mtry
collection
tabulation
validation
sorting
coding

Listen again and repeat the words.

7
8
9
10
11
12

gather
create
arrange
enter
double-check
format

Vocabulary

6

Complete these sentences with the words in the box.
about

at

between

for

from

in

into

of

Example: This database is used lQ store our financial information.
1
2
3
4
5
6
7
8

What’s the difference
a database and a spreadsheet?
storing data.
A database is
The school has information _ _ _ _ students.
Can people access the system
the same time?
A database is a collection _ __ _ records.
You retrieve information
the database.
You enter the data _ _ _ _ the system.
Which software do you use
your work?

Language
Quick questions to check understanding
That’s called collection. OK?
We use these when we are making sure the other
person understands the statement.

That’s coding? Got that?
That’s tabulation. All right?
We call that sorting. Understood?

Speaking

7

Work in pairs. Explain the data processing steps from 1 in your own words.

8

Look at the examples of database software below. What database software do
you know? What is it used for?

a…….., _ _

•UOO•…….—

Databases

I4

31

Data storage and backup
Vocabulary

Match the data storage and backup solutions in the box to pictures A- F.
What other solutions are there?

external hard drive
usb flash drive

hard disk

mp3 player

server

the Internet

~
~
m
Reading

m
?

II

Read this article about data st orage. Complete the sentences with the words in
the box.

cloud
offsite

contents
protect

eme~iR~

security

encrypt
flash
theft
volumes

loss

magnetic

Data storage
Online storage is an ( 1) emeraina method
of data st orage and back-up. A remote
server with a network connection and
special software backs up fil es, folders, or
the entire (2)
of a hard drive.
There ar e many companies that provide a
web-based backup.
One (3)
technology in this
area is (4)
computing. This
allows colleagues in an organisation to
share resources, software and information
over the Internet.
Continuous backup and storage on a
remote hard drive eliminates the risk of
data (5)
as a result of fire, flood
or (6)
. Remote data storage and
back-up providers (J)
the data
and set up password protection to ensure
maximum (8) _ __
Small businesses and individuals
choose to save data in a more traditional
way. External drives, disks and (9)
tapes are very popular data storage solutions. USB or
( 10)
memories, DVDs and hard disks are cheap and widely accessible solutions. These
methods are very practical with small (11)
of data storage and backup. However, they are
not very reliable and do not (12)
the user in case of a disaster.

Speaking

32

4

I Dat<tbascs

What storage and backup solutions are the most popular? Which solutions do
you use most often?

Listening

4

,_..,.._
1
2
3
4
5
6

5

Listen and repeat these phrases.

emerging technology
cloud computing
data stor age
hard drive
external drives
backup providers

Listen to this dialogue. A colleague, Tim, is asking an IT expert, Sandy,
what storage device to buy. Mark these statements true (1) or false (F).
1
2
3
4
5

Tim needs the storage device for work.
Tim wants to backup music and photos.
Sandy recommends an external hard drive.
Tim can spend $300 on the storage device.
Sandy recommends a storage device with a special feature.

TIF
TIF
T 1F
TIF
T IF

Language
Asking for and giving advice

t

// You/He/She/It/We/They shou/d/shou/dn ‘t (should not) ….
I

I

What should I do?
You should buy a flash drive.
You shouldn’t get a seNer.

We use should/would + infinitive without to to give
advice.

1/You/He/She//t/We/They would/wouldn’t (would not) ….

i

…

—

~-

…..__

Speaking

6

What would you recommend?
I’d (would) recommend a flash drive.
I wouldn’t (would not) recommend a seNer.

—

Work in pairs. Practise asking for advice about backup solutions for a small
company. Use the information in 2.
Example:
A: What would you recommend … ?
B: I’d recommend …. / You should ….

I

Databases

4

33

Database system benefits
What kind of data do companies create, manipulate, store and retrieve?

Speaking
Vocabulary

2

Match the company department 1-8 with the type of data it works with a- h.
1 Finance

2 Marketing

3 Human resources
4

Customer relations

5 Production
6 Technical support

7 Sales

8 Stock management

a) data about employees, training,
recruitment needs
b) data about product specification,
details and design
c) data about profits, tax, loans, shares
and cash
d) data about volume of products sold
e) data about customers, satisfaction
surveys, promotions
f) data about product advertisements
and competitors
g) data about quantity of product
in storage
h) information about the Help Desk,
support caJis, manuals, problem
reports

Look at the four types of data below from PartyPianner Ltd. What do you think
PartyPianner Ltd does? What company departments can you identify?

Personal data:
— CVs, job descriptions
— employee personal data
— training
— holiday

Speaking

4

Customer data:
— customer contacts
— satisfaction surveys
— promotions

Product data:
— inventory
— purchasing needs
— return products

Work in small groups. Talk about the advantages and disadvantages of a
computerised database. Present your ideas to the rest of the group.

Example: There are many advantages/disadvantages ….

34

4

I Databases

Technical data:
— contact to help desk
— helpdesk reports
— troubleshooting manuals
— service reports

]

Business matters
Reading

1

Read part of this email from the owner of Jumbo Book Store. Answer these
questions.
1 What types of information does Jumbo Book Store communicate between
its employees?
2 How do the employees exchange information in the company?
3 What documents does Amiki prepare?
4 How much time does it take to compile the data?
5 Why do the customers complain?

Let me give you some background to our company’s setup.

.a.

Jumbo Book Store is a company based in Thailand. It has three book stores and a
warehouse next to one of the book shops. The store manager, Amiki Sukhon, finds it
very difficult to track sales because he uses handwritten sales reports that employees
prepare every day. The driver takes the reports and delivers them to the main office.
Every day it takes 5 to 6 hours to compile data about the sales. Based on these sales
reports, Amiki writes purchase orders for new books, sales figures for the owner and
customer information for the marketing department.
In addition, he often gets calls from customers complaining about poor information
about available books and stationary products in the warehouse.
Could you spend some time looking at how we can improve our processes?
Regards

Speaking

2

Work in small groups. Prepare recommendations using the problem/ solution
outline.
Problem/Solution Outline

Who?
Problem

What?
Why?

~
Solutions

1.

3.

2.

4.

~
End Results

3

Present your recommendations to another group.
35

E-commerce companies
Speaking

1

What products or services do you usually buy online? What products do you
not buy online? Why?

Listen to this interview with David Aston. He works for a company
that sells home cleaning products. Mark the statements true (f) or false (F).

Listening

1
2
3
4
5

David’s company sells mainly online.
T IF
70% of their business is online.
TIF
People buy their cleaning products when they buy their food. T I F
People buy their cleaning products in supermarkets.
T IF
Online sales are growing.
TIF

Language

Talking about quantity
We use many and a few with countable plural
nouns.

We need a few users to test this.
They don’t have many customers.

We use much and a little with uncountable nouns.

We have a little money for online shopping each week.
I don’t have much knowledge on that subject.

We use a lot of and some with countable and
uncountable nouns.

A lot of businesses need E-commerce upgrades.
Some money has been kept aside for this.

3

Choose the correct words to complete these sentences.
1 A lot of/Much shops have online presence. They sell many/ much
products online.
2 Some/ A tittle companies offer customer service and advice on their
E-<:ommerce websites.
3 I don’t have much/ many knowledge of computers, but I can still shop online.
4 Companies spend a lot of/many money on E-<:ommerce security.
5 Even when companies onl y have a tittle/ a few money for online marketing,
they should spend it.

36

5

E-commcrce

I

Listening

4

…._……..,._ Listen and repeat these phrases.
1 not a lot of time

2 too much wor k
3 only a little money
4 a few computers
5 a lot of memor y
Speaking

5

Work in pairs. Use the words in t he Language box on page
own online shopping habits.

36 to talk about your

Example: I buy a lot of music online but I get few clothes online.
Vocabulary

6

Match the types of business in t he box to t he cor rect column 1-4.

82C business-to-consumer
828 business-to-business
Types of
Business

2 —————

C2C consumer-to-consumer
M-commerce

3 _______________

4 _______________

Explanation

Companies exchange
information and make
wholesale transactions.

Companies sell
products or services to
customers over
the Internet.

People sell or exchange
second-hand, used
items and collectibles.

Customers purchase
products and services
via mobile devices.

Examples

coffee supplier
to Nestle

Amazon

eBay

news, sport results

Writing

7

Give examples of the four types of business in 6.

8

What are the advant ages and disadvantages of shopping online? Use this table
to make notes and then make sentences.
Example: There ‘s more choice online but you can see things better in a shop.
advantages

disadvantages

security
speed
choice
convenience
price

Speaking

9

Present your ideas to the group.

E-commcrce

37

E-commerce features
1

Speaking

Work in small groups. What are the features of this website?

amazon.co.uk

— — —

,..
—

__

L.l.l&lt.A.IL..

==::? ..··

… ….,… ….,….,»

e — VIMirlne ,._ ~……,a. • • · — a.. n… _ . u UnU . . . . . www …….,. …,…»‘l.tMft/~ t
,….. . , . .. . .. ti!M rJ
WMo ……, ….. ~

. . ,… . ,._,..

___

•

a

Nl

~A

. …. u

,.._M-~

•

M~~

…

A4′- ………… ,.

…….,..
….. hi

,~

………

…..

@ 2010

Melt W..,. t.Mil’l'»

~….,.,…tat,.,.UG

~

«-«t fflw K ,.,.,.,

O.Mt!WIMIfi~C. ……

, .•

….. *’- · AMIIY.,…,.I

.-

i;:- ~

…

b,….,_.tt._..

.,… ………………. ,
~~..

~~ ~

1:1tlol

I
«‘ ‘ «··~

AQI,…. ….. ~

……. ~.,,……

…,_~

~·

ttl»

..,…,..,

…… …..,.._.., …………… (-… .. «
DlrcN .. …

DMI……,.

. ,,

.,..,u.,..,.~

……………. ,.
.,..Al~

..,._…,… «‘……,.. ., … …_
141~….._,

—

…….. . . . . . l’W

Guoflt,., A

..,.

)I

«»»‘

Amazon.com Inc, and its affiliates. All rights reserved.

Vocabulary

2

Listening

3

What are the steps in buying products online? Number these sentences in the
correct order.
a) The customer opens an account.
D
b) The customer goes to the check-out.
D
c) The customer puts the item(s) in a basket or shopping cart.
D
d) The customer pays for the product(s) with a credit or debit card.
D
e) The customer goes to the website.
[JJ
f) The customer searches and/ or browses the website.
D
g) The customer chooses the item(s) to buy.
D
h) The customers checks the order.
D
1
2
3
4
5
6

Speaking

38

Klolflt

&comfller<‘c

4

Listen and repeat these phrases.
open an account
go to the checkout
put an item in the basket
browse the website
choose an item
check the order

Work in pairs. Use firstly, secondly, then, after that, finally to describe the steps in
buying a product or service. Talk about something you have bought, like a OVO
or an airline ticket.

Language

Unking Ideas
We use and to link sentences that describe similar
actions or situations.

I have a PC and a laptop at home.

We use but to link sentences that describe different
ideas/actions or situations.

I use Amazon but I don’t use tTunes.

We use so to say that something has happened as a
result of something.

She’s got a Kindle, so she doesn’t buy many books now.

We use or to link sentences that describe two
possible actions or situations.

Would you like tea or coffee?

Reading

~·

Complete this text with the words in the box.

and

but

or

so

Companies want to reach more customers, (1)
to

set up an online business (2)

they go online. It is easy

ir is difficult ro design and develop a

website that attracts a lot of customers. Hardware (3) _ _ _ _ software provide
basic infrastructure forE-commerce.
Networking, customer interface and payment solutions are very imponant pans
of a company’s E-commerce solution. Customers expect a fast and reliable service
(4)

Vocabulary

C

they will go somewhere else to buy things.

Match the first half of the sentences 1-6 to to the second half a-f.
Effective product information and

2 Customers can use their credit
cards, PayPal or

3 We used a lot of promotions, so
4 I don’t know how to buy online but

5 They want to buy a Cat Se cable so
6
Speaking

7

In E-commerce you can look at a
picture of a product but

/ b)

a) I’ll check online tutorials.
electronic cheques to pay for
transactions.
c) you can’t touch it.
d) our sales improved a lot.
e) they search the Internet.
f) promotions attract customers.

Work in small groups. Talk about
an E-commerce website you know
and like. Say what is good about it.
Use and, so, but and or.

Example: /like the B&Q website.
It has … and ….

….__.~ …….

ff»‘ ,…,r-.., .1’

.~
~:.Commerce

I5

39

Transaction security
Speaking

1

What are the potential security threats to online shopping? Share your ideas
wit h the group.

Reading

2

Read this email. Answer t hese questions.

TO: All Employees
From: IT Director
Subject: Online transactions security
We are developing new website security features. We will have a virtual private
network with a firewall which will help stop cyber attacks on the network perimeter.
The web application protection firewall (WAF) will protect our website from hacker
attacks on customer contacts and login boxes. Secure Socket Layer (SSL) will create
a secure connection for the users. We will have two-factor authentication (2FA).
Website administrators will go through two layers of security before they access the
hosting environment. This will prevent password leaks. All data will have encrypted
backup to protect sensitive information.
I am sure the company will benefit from the new security measures.
Thank you
Hamda Sanna

1
2
3
4
5
6

How many secur ity features will the company have?
Which security feature will stop attacks on the company network?
What solution will protect customer contacts and login boxes?
What will protect private user information sent over the network?
What will the two-factor authentication prevent?
What will protect informat ion?

Language
Future (will+ infinitive)
The new security system will protec t our customer’s b etter.
Hackers won’t/will not get into the network.
We use will + infinitive without to to talk
about plans for the future. (Something we
think, believe or know will happen.)

When will we change to the new security system?
We’ll/we will do it next month.
Will the new system have a firewall?
Yes, it will.!No, it won’t.

~

Listening

J

Listen and repeat these sentences.
1
2
3
4
5

40

5

I &commerce

The company won’t provide Internet access to all employees.
I’ll do the security checks and then upgrade this week.
When will you finish the work?
Yes, I will.
No, she won’t.

Speaking

4

Work in small groups. Talk about your organisation’s plans or your own plans
for the future. Ask and answer each other questions.
Example:
A: We ‘ll open a new office in Singapore.
B: When will you open it?
A: Next year.

Vocabulary

Label the network diagram with the correct item 1-8.
1
2
3
4
5
6
7
8

the Internet
the local area network
the hardware firewall (with a router)
computers with firewall software
outbound traffic
inbound traffic
restricted traffic
allowed traffic

— — — — Secure private network
— — — — Public network

Speaking

You are setting up a new computer workstation with a network connection.
Your client wants to use the set-up for online purchases, bank dealing and
financial transactions securely. Talk about what security solution you will
install. Present your solution to the group.
E-commerce

I5

41

Online transactions
Reading

1

Shayan is telling Monika how customers will pay for something online on a new
website. Complete this dialogue with the words in the box.

accounts
gateway

bank
completes
payment
rejection

confirmation
web

customer

Rrst

Monika: Shayan, can you explain how a customer (1) ____ an online
transaction?
Shayan: OK, it’s very easy. (2)
the customer will place an order.
The seller’s (3)
server will confirm availability of the
product and send a response. After that, the customer checks out and
completes the (4)
instructions. Then the server will send a
payment request to a payment (5)
. The payment gateway
will check the buyer’s ability to pay with the (6)
. OK?
Monika: Fine. Go on.
Shayan: The bank will respond and send payment acceptance or (7) _ _ __
to the seller’s web server through the payment gateway. Finally, the
customer will receive the server response with the order
(8)
or rejection.
Monika: Will the (9)
have to register?
before they complete
Shayan: Yes, all buyers must have their (10)
the transaction.
Monika: Thank you. Now I understand.
listening

2

Speaking

3

—

42

IX!ommerce

Listen and check your answers.
Complete the flowchart of the online purchasing process. Then explain it to
your partner.

Business matters
Writing

1

You work for Sell Online. com. The company develops E-commerce solutions for
small businesses. Your client, Document Ltd, sells stationery. They sell lots of
different types of product. Document Ltd wants to develop its online presence
to reach customer s more effectively. Complete the proposal template. Use these
questions to help you.
1 What type of E-commerce will Document Ltd offer?
2 What E-commerce technologies will Document Ltd use to attract customers?
3 What security solutions will the company set up in order to protect both the
customer and the company?
4 What tools and features will the company website have?
5 How will the cust omer compl ete transactions?
Proposal No. 201 11123145

Date:

Customer:

Business activity:

Subject:
E-commerce type:
E-commerce technologies:
Security solutions:
Website features and tools :
Transaction process:
Proposal presented by:

Language
Useful phrases for presentations
Good morning/afternoon everybody. Thank you for coming.
Today we are going to present … .
First, I am going to talk about ….

Introduction

Then, we will show you ….
Finally, we will answer your questions ….
Now, I’ll hand over to my colleague.

Speakers

Let me start with ….
To finish … .

Closing

Thank you very much for listening. Are there any questions?

Speaking

‘

Prepare and deliver a presentation for the marketing director of Document Ltd.
Use your proposal from 1 to help you.

E-cornmerce

43

Types of network
Speaking

1

What computer networks do you use in your work or studies? What do you use
the networks for? How do you access the networks?

listening

2

Agatha is the owner of a small flower shop. Katharina is a network
architect. Agatha needs some advice from Katharina about a network solution
for her company. Listen and
answer these questions.
What does Agatha think
she should do?
2 What does Katharina
recommend?
3 What does Katharina say
she will do?
4 When does Agatha want
the network to be ready?

Reading

3

Read Katharina’s email to Agatha. Complete this email with the words in the box.

equipment
Internet
LAN
recommend
remote
should
VPN
WAN

Dear Agatha
Following our meeting last week, please find my recommendations for your business.
I think you (1)
set up a LAN, or Local Area Network, and a WAN, or Wide
Area Network, for your needs. A (2)
connects devices over a small area,
for example your apartment and the shop. In addition, you should connect office
(3)
, such as the printer, scanner and fax machine, to your LAN because
you can then share these devices between users.
I’d recommend that we connect the LAN to a (4)
so you can link to the
Internet and sell your products. In addition, I’d (5)
we set up a Virtual
Private Network so that you have a (6)
access to your company’s LAN,
when you travel.
(7)
is a private network that uses a public network, usually the
(8)
, to connect remote sites or users together.
Let’s meet on Friday to discuss these recommendations.
Best regards
Katharina

44

6

I Network systems

1

A.

~

Language
Giving reasons

We use because to say something was
the reason for an action or situation. (We
can start a sentence with because.)

Speaking

You should connect office equipment to the LAN because you can
then share devices between users.
I’d recommend a Dell computer because it is cheaper.
;….__ _ _ _- i
Why do you use encryption?
Because it’s safer.

4

Look at the three network solutions. What are the differences?

5

Which network solution would you recommend for a large corporation or
organisation, a small business and a family home? Why?
I’d recommend solution I for … because ….

D

Area 1

Area 2

Remote
wireless

Writing

6

Write a description of the network solution you use at work or at home.
Which of the the three solutions in 4 is it most like? Why?
Network systems

I6

45

Networking hardware
Speaking

46

6

1 Which of the items below do you know? What are they? What do they do?

2

Work in pairs. Make a list of all the networking hardware you can think of.
Compare your list with another pair.

Vocabulary

3

Match the words 1-8 to the descriptions a- g.
l a modem
a) is an entrance to another network
2 a repeater

b) channels incoming data but maintains the
bandwidth speed
3 a bridge
c) allows wireless devices to connect to the network
4 a router
d) modulates and demodulates the data into a
digital or an analog signal
e) channels incoming data but shares the bandwidth
5 a gateway
among the devices present on a network
6 a switch
f) sends the digital signal further on in the network
7 a hub
g) connects networks and sends packages of data
between them
8 a wireless access point h) connects networks that use the same protocol

Listening

4

— ……….- Listen and repeat these words.
1 modem
2 repeater
3 bridge
4 router
5 gateway
6 switch
7 hub
8 wireless
9 access point
10 network connectors
11 network interface card

Nt:twork systum:;

Reading

5

Complete this dialogue with the words in the box.

about
speed
Boris:
Ahsan:
Bori s:
Ahsan:
Boris:
Ahsan:
Boris:
Ahsan:
Boris:
Ahsan:
Boris:
Listening

change

devices

should

user

necessary

problem

What

I have a problem with the network download (1)
. What can
you suggest?
Why don’t you (2)
the hub?
I don’t thjnk that will work. The hub is fine.
OK. How (3)
adding a r epeat er then?
Hmm, I’m not sure it will help. It’s not a (4)
with the signal
strength.
OK, then you should check the cables and network (5)
to
make sure that they are compatible with your network.
(6)
about changing the modem?
. I think it’s a problem with the bridge,
I don’t think it’s (7)
switch or the router. You (8)
look at the specifications.
OK, I will. Thanks for your help.
Why don’t you check (9)
recommendations on the Internet
as well?
Good idea. I’ll do that.

6

Language

llaldng suggestions
We can make suggestions with:
Why don’t we/you+ infinitive without to.

Why don’t you call the IT help desk?
That’s a good idea.

What about + -ing

What about buying a new router?
I don’t think that will work.

How about + -ing

How about reading the instructions trst?
I’ll do that.

7

Listen and repeat these suggestions.

1 Why don’t you change the modem?

2 How about connecting a repeater ?

3 What about lookjng on the website?
Vocabulary

8

Compl ete these sentences with the words in the box.
between
1
2
3
4
5

Speaking

9

on

over

to

with

Is this software compatibl e
this computer?
A LAN connects devices
a small area.
Is the computer connected
the modem?
The LAN allows you to share information
users.
Why don’t you look
the Internet?

What problems do you have with networks? Work in pairs. Make a list.
Think about speed, compatibility, hardware and software.

10 Show your list to another pair. Ask for help and suggest solutions.
Example:
A: This software doesn ‘t work with this ….
B: Why don ‘t you … ?

Network systems

6

47

Talking about the past
Reading

1 How much do you know about the history of networking? Can you match these
events 1-4 to the dates a-d?
1 The creation of the World Wide Web
2 The start of Facebook
3 The launch of Twitter
4 The beginning of MySpace
a)
b)
c)
d)

Speaking

Reading

2

2006
1990
2003
2004

What social networks do you use? How much time do you spend on them?
Example: I use …. I spend about ….

3 Read this text about Karl’s IT career up until now and answer these questions.
‘I left school in Cambridge in the UK at the age
of 18 and went straight to the University of
Bristol to study computing in 2000. I graduated
in 2004 and decided to travel around the world
for a year.
In 2006 I got a job back in Cambridge with the
software company Arm. I stayed with Arm for
two years and then went to work for Microsoft
in Seattle in the USA.This is where I am now
and I love it!’

1
2
3
4
5

48

6

I Network syst~ms

When did Karl go to university?
When did he leave university?
What did he do after university?
Where did Karl go in 2006?
When did he go to Seattle?
::

Language

Past simple (1)
We use the past simple tense to talk
about finished actions in the past.

When did //she/he/we/they create the network?
She created the network in December 2008.
I started the network last year.

Time expressions

/looked at that yesterday.
I had broadband connected three days/a month/two years ago.
I used that system last week/year/month.
I started that user group on Monday/in June/in 2001.

Listening

4

Listen and repeat these sentences.
1
2
3
4
5

Speaking

When did they start work?
They installed the computers yesterday.
We didn’t work last week.
She went to the office on Sunday.
Did you finish the report?

Practise asking and answering questions about what you did yesterday or last
week in your work or studies.

Example:
A: What did you do last week?
B: I worked on the new network.

6

Talk about what you did on your last day off.

Example:
A: What did you do on your day off?
B: I went to the gym.
Language

Past simple (2)

Regular past tense endings

Irregular past tense endings

~

Writing

Speaking

I

look

looked

use

used

install

installed

connect

connected

work

worked

setup

set up

go

went

see

saw

do

did

buy

bought

be

was

Write three or four sentences about your own computing education and/or
work up until now. Use the text in 3 to help you.
Work in pairs. Ask and answer questions about your education and/ or work.

NQtwork system:~

49

Network range and speed
Listening

1

Listen and complete this dialogue between Karoline and Sam.
Karoline: How do you describe network speed?
Sam:
In bits, kilobits, megabits and gigabits. They describe network
speed. For example, dial-up connections allow (1)
kilobits
per second and DSL from (2)
kilobits per second to
(3)
megabits per second.
Karoline: OK. I’ve got that. What about the range?
Sam:
Range is the distance of network coverage, so distance units
represent network range. Most countries use metric but some use
feet as units of measurement. Metres or feet usually describe the
range of a network. Home networking routers support a range up to
(4)
feet or (5)
metres indoors and (6) _ _ __
feet or (7)
metres outdoors.
Karoline: Thanks.

2

Listen and repeat these speeds and ranges.
1
2
3
4
5

Speaking

3

77 kilobits per second
5 megabits a second
2 gigabits per minute
250 metres
40 feet

Say these speeds and ranges.
1 156 feet
2 12 kbit/s
3 4 Gbit/m

Reading

4 7,000 metres
5 95 Mbit/ s
6 65 Mbit/ s

4

Write down four speeds and ranges and dictate them to your partner.

5

Read these texts and answer these questions.

Range
Wireless networks have limited range. Network range depends on the type of
802.11 protocol, strength of the device transmitter and the architecture of the
surrounding area. Some structures, such as walls and metal frames, reduce the
range of a WLAN by 25%. However, users can extend the range of a WLAN.
Repeaters forward the wireless signal to access points or routers and increase
the range of a network.

Speed
Bandwidth and latency are the measures of computer network speed, or data
transfer rate. Bandwidth is the maximum throughput of data in bits per second.
Some modems support 100 Gbit/s but speed depends on the hardware and
software used. Latency is the delay that network creates during the transfer
data. Users have no, or very little, control over bandwidth and latency.

1
2
3
4

50

6

I Network $ystems

How many things does networ k range depend on?
What can reduce network range?
What can improve network range?
What two things affect speed?

Business matters
Reading

1

Karam and Natasha work for the ComHelp company. The company provides IT
services to customers. Karam and Natasha work in different areas of the city.
Every week they write a report for their boss. Read their notes.

Monday
cAlled. CISCO Abou:t

Natasha

Karam

Wednesday

Tuesday

4i-~4ili~

wel-t -to l:Mtisl..
CoWcil to iiStAII

d.o p4pen.~o.t.

Mill

Wel-t -to tESCO to

set u.p LAN il t1

f~ Ccrl(, cAbles

p4pe~ t4cto~

Sotnu4~e

4″teld.ed. -tl..e
ol Mtwo.t.

Thursday
d.Ay off

Friday
~..Ad. 4 w.erlil9 wrth
fu-teAw.

i-~Ailil9

cAblil9

d.Ay off

iiStt~lled. til t~wl.io/

vid.eo se~e~ il
WelcA~e

l..ospitAI

You

Writing

2

Complete the table in 1 with notes about what you did last week at work or
college.

3

Write a report about what you did last w eek.

Example: Last week I …. On Monday I … and ….
Speaking

4

Roleplay the following situation. Explain to your boss why you were not in
the office.
Student A: Turn to page 68
Student 8: Turn to page 78
Network systems

I6

51

Fault diagnosis
Speaking

1

Work in pairs. Make a list of computer hardware problems. Compare your list
with another pair.

Reading

?

Read this dialogue and complete it with the words in the box.

checked
unplugged
Haider:
Maryam:
Haider:
Maryam:
Haider:
Maryam:
Haider:
Maryam:
Haider:
Maryam:
Haider:
Maryam:
Haider:
Maryam:
Haider:
Maryam:
Listening

52

3

disconnected
found
worked
working

go

switched

type

tight

Hello, IT Help Desk.
Hi, this is Maryam from Human Resources.
Hi, this is Haider. How can I help you, Maryam?
I (1)
my computer off yesterday and today I can’t turn it on.
What (2)
of computer do you have?
I’m not sure. It’s a desktop computer. It (3)
fine yesterday.
the cable connections?
Don’t worry. Have you (4)
No, I haven’t. I can see some cables but I don’t know which cable
goes where.
Make sure all cables are (5)
and fully plugged in.
Ok, give me a sec. Oh, I think I’ve (6)
the problem. I have
one cable that is (7)
. It’s the power cable. Where does it go?
The power cable should (8)
in the three-pronged port on
the computer.
OK, done. Let me try now. It’s (9)
fine. Sorry about that.
Stupid of me.
Maybe the cleaners (10)
your PC by mistake last night.
Maybe. Good, we’ve solved the problem. Thank you, Haider.
You’re welcome. Have a good day.
You too.

4

Listen and repeat these words.
1 checked
2 switched

3
4

unplugged
worked

5 d isconnected

Language
Present perfect

I’ve unplugged the computer.
We use the present perfect tense to talk about recent actions
(an action that has happened in the past and has a result in
the present).

—

We use have/has + the past participle of the verb. (To form the past
participle of regular verbs, we add -ed.)
—

Irregular past participles

l

5

Has she switched off the computer?
Yes, she has.!No, she hasn’t.
Have you checked the cable connections?
Yes, I have. /No, I haven’t.
clean

cleaned

work

worked

do

done

be

been

run

run

see

seen

have

had

make

made

Complete these questions with have or has and the correct form of the verb
in brackets.

2
3

4
5
6
7
8
9

6

I I

She hasn’t finished the report.

___ you ___ (run) the computer in the
battery mode?
How long _ _ you _ _ (have) the iPad?
_ _ you _ _ (charge) the battery?
_ _ he _ _ (open) the file?
___ she ___ (enter) her username and password?
_ _ they _ _ (change) the Internet Service
Provider?
___ you ___ (check) the remaining disk space?
_ _ you _ _ (install) or _ _ ( uninstall)
software recently?
___ Dillip ___ (update) the drivers recently?

Use the present perfect to make positive or negative sentences.
Example: the screen/go/ blank
The screen ‘s gone blank.
1 the charger/ stop/ working
2 1/not/ upgrade/ the operating system
3 She/ not/ install/ the updates
4 They/ reinstall/the application
5 She/ not/ be able to fix the problem
6 )/ defragment/ your drive

Listening

1

Speaking

8

Listen and repeat the questions in 5.
Work in pairs. Practise a phone call to the company IT help desk.
Student A: Turn to page 69.
Student B: Turn to page 79.
IT support

I7

53

Software repair
Listening

1

You work for SoftwareHelp.com as a helpdesk technician. Listen t o
three phone calls and complete the second and third ticket s.

1

Help Desk ticket

Date

5 .05

Name

Bolek

Problem

Word file won’t open in Office.

Contact

0504445553

Service Person

Alex

2

Help Desk ticket

Date
Name
Problem

Contact
Service Person

3

. Help Desk ticket
Date
Name
Problem

Contact
Service Person

Speaking

2

Work in pairs. Compare your notes in t he t hree tickets. Is your information the
same? Listen again and check.

3

What other software pro blems do computer user s often have? Discuss with
the group.
Example: Computer users often ….

54

7 I IT support

Reading

4

Complete the service reports for the IT support t eam. Use the information in
the three tickets and the words in the box.
Check
saved

file
version

resend
install
move
viruses
version

run

1

— ,,.,'»

:~·-::-.
‘

Date

6.05

Name

Bolek

Fault diagnosis
questions

1 What (1) _ _ of Office do you have?

Possible
solutions

2 What is the version of the (2) _ _ ?

1 If you have newer version, (3) _ _ an Office patch.
2 Ask the sender to save the file in an older version and
(4) _ _ it.

2

~—-~
.~ ~ ~

Date

17.06

Name

Sara

Fault diagnosis
questions

1 Have you (5) _ _ the file?

Possible
solutions

2 Are there any messages about (6) _ _ in the attachment?

1 (7) _ _

the attachment changes.

2 Look for the file in Internet Temporary Files.

3

‘ — -~->’ —~~»»~’lfi»r’~»f.!’-7-:»-. — — ‘

Date

14.07

Name

Sylvia

Fault diagnosis
questions

1 What (8) _ _ of Office do you have?

-·:
..

It~

~

2 Have you checked the Recycle Bin?
3 Have you (9) _ _ disk defragmenter recently?

Possible
solutions

1 If the file is in the Recycle Bin , (10) _ _ it to a folder in
My Documents.
2 If the fi le isn’t in the Recycle Bin, install undeleted software.

Speaking

5

Work in pairs. Practise three phone conversations between the IT support team
and Bolek, Sara and Sylvia. Use the information in the three tickets in 1 and the
service reports.

Example:
A: Good morning. How can I help you?
B: My name is Bolek and I have a problem with opening a file.
IT support

I7

55

Hardware repair
Reading

1

Label the diagram with these tools (in bold) from the advertisement.

This kit has all the tools you’ll require to fix a computer.
• There is a reversible ratchet driver with 20 different sized bits, a 6-inch flathead
screwdriver, a reversible 1/8-inch mini screwdriver, a hex key set and 5-inch,long
nose pliers.
• This set also has a 5-inch wire-cutter/stripper, an I. C. insertion/extraction clipper, a
three prong holder, tweezers, a spare parts box with parts, an anti-static wrist strap,
and a black zipper case.

The tools are demagnetized so your system and magnetic media is safe from any damage.

Listening

‘Z

Vocabulary

‘3

Listen and repeat the names of the tools in the kit. /
Match the tool 1—8 to its use a-h.
1 reversible ratchet driver

2 screwdriver
3 hex key
4

pliers

5 wire cutter/stripper
6 insertion/extraction
7

8

56

7

I IT support

clipper
tweezers
anti-static wrist strap

I

a) used for inserting and removing fibre
connectors in tight spaces
b) used to prevent electrostatic discharge
c) used for tightening and removing screws
d) used for easy driving of screws and nuts
e) used to hold small objects
0 used to hold objects, cut or bend tough
materials
g) used to drive bolts and screws into a
hexagonal socket
h) used for cutting wire or removing
the insulation

Language
Explaining the use of something
used/use for + verb with -ing .

I

.

This tool is used for tightening the screws.

J

We use this tool for tightening the screws.

«‘

We use tweezers to hold small objects.

used/use to + verb
~

~

Tweezers are used to hold small objects.

Speaking

4

Work in pairs. Talk about the tools you use with computers. Say what you use
them for.

Reading

5

Match the diagnostic tools 1-4 to the descriptions a-d.

[email protected]§t§j

4 d1agnost1c software

…,_ —

…

,……..

-·-«—·
«»‘

…..

D

…… .

«»‘_,

-:-…:::…_,’

… — …

0

,.,…..

….,~
—

……._. _,

«‘- u

……»‘»‘»»»‘»‘»,.

0
0
0

__

,!A

—~-·~

ti&.J-

__,_ n- uu-•

=…..—::1::
—.._,…… —«‘

llW—

0
m a.-&
:..c:t-..~

oo ••
• oo •

ATA T ~SAA

0000
1t.NJ1A IA.c 0000

~:=
—~:::: §~§;

lll.J-

…… ,..

~.

nm

NOT FOR L cvt: C IRCUI»lS

ltU

-·~~-

‘ICID~·~-UIIal­

t

•

•

0

«

::»‘—.—w—~~.
,.,..
~Dtoll:t-~

.o. o
•

I

..
f

—

~

••

lU•

..

I

(1!!,

t

·lol6.,. ..,
•

u
•

»
U.

…..,.. _ _ _ _ _

,:a..

~—

—-~

3 system d1agnoshc card

a) It measures electrical properties such as AC or DC voltage, current and
resistance. It troubleshoots electrical problems in batteries, power supplies,
and wiring systems.
b) It is an electronic device that checks the electrical connections in wired
devices.
c) It checks the system and identifies problems in different areas of the
computer hardware. It usually checks the computer’s memory, keyboard,
monitor, system processor and hard disk speed.
d) It is a device which tests the operation of the system as it boots up.
It identifies system errors when the system is dead or unable to start from
the hard disk or CD.

6

Now answer these questions.
I What is a multimeter used for?
2 What is the cable tester used for?
3 What is a system diagnostic card used for?
4 What is the diagnostic software used for?

IT support

I7

57

Customer service
Speaking

1

Look at the cartoon. How do people react when there is a problem with their
computer? Why?

Listening

?

Listen to a phone call to a company IT help desk. Choose the correct
answers a, b or c, to the questions.

2

3
4

5

3

What is Tuka’s problem?
a) can’t print out b) has lost files c) is not connected to the network
How does Tuka sound?
a) worried b) angry c) tired
What is the possible cause of the problem?
a) a hardware upgrade b) a server problem c) a software upgrade
What is the help desk technician’s first suggestion?
a) go to a folder on the server b) go a folder on the desktop
c) go to a folder on the C drive
What is the help desk technician’s second suggestion?
a) He will call back in five minutes. b) He will come down to Tuka’s office.
c) He will get help from someone else.

Listen again and complete the technician’s sentences.

1 How can I

you?

2 ) _ __
3 I’m ____ we can find your file.
4 — — — — go to the search box ….

5 Good _ _ __
Listen and repeat the technician’s sentences.
Writing

Speaking

58

7

ITsupport

b

Work in pairs. Write a short dialogue between an IT help desk technician and a
colleague about a software or hardware problem. Use the phrases from 3.
Work in pairs. Read your dialogues to the rest of the class.

Business matters
Reading

1

You work as an IT help desk technician. You are responsible for these tickets
from colleagues in your company. Read the tickets. What are the problems?

Help Desk ticket

Help Desk ticket

Help Desk ticket

Date

10.11

Date

11.11

Date

12.11

Name

Ben

Name

Clare

Name

Simone

Problem

I can’t print out.

Problem

I can’t connect to
the network.

Problem

My computer fan
is very noisy.

Contact

0504446231

Contact

0504445558

Contact

0504446553

Service Person

You

Service Person

You

Service Person

You

Writing

2

Choose one of the Help Desk t ickets from 1. Write questions for the fault
diagnosis and possible solutions.

Example: Is there an error message on your screen? What does it say?
Have you tried restarting your computer?

Date
Name
Fault diagnosis
questions
Possible
solutions

Speaking

3

Work in pairs. Roleplay t he conversations about the problems. Student A is the
help desk technician and Student B is the colleague.

IT support

7

59

Security solutions
Speaking

1

Work in pairs. Make a list of all the different words about security threats and
attacks you can think of.

Reading

2

Read the descriptions 1-8. Match the words in the box to the descriptions.

adware
Trojan

Malicious software that can
copy itself and 1nfectthe
system. (1) ……………….. .

hacker
browser hijacker
virus
worm

Speaking

60

spyware

A program which is usually
free but contains malicious
files. (8) ……………….. .

A program that
automatically plays
commercials on a
computer. (7) …………………

Affects pnvacy. It does not
take control of a computer
system, but sends
information about the use
of a computer system.
(2) ……………….. .

Spreads without the user
taking action and usually
acts 1n operation system.
(3) ·············· ….. .

malware attack

An effort to gain
unauthorised access to a
computer. (6) ……………….. .

A person who on purpose attempts
to break into a computer system and
use it without the knowledge of the
owner. (4) ……………….. .

Software that replaces the
user’s search engine With
its own. (5) ……………….. .

:t

Have you ever had a computer security threat? Has anyone ever hacked into your
computer system? Use the words and phrases in 2 to describe what happened.

J.

Work in small groups. Discuss what you can do to stop these problems.

Vocabulary

5

Match the security solution 1-5 to its purpose a-e.
1 a firewall
2 antivirus software
3
4

authentication
username, password and
biometric scanning
5 encryption

Listening

L

a) prevents damage that viruses might cause
b) make sure only authorised people access
the network
c) checks the user is allowed to use system
d) blocks unauthorised access
codes
e) protects the system from public access

Listen to this dialogue and answer the questions. Ludek has asked his
IT expert friend, Ales, for help.
1
2
3
4
5
6

Why does Ludek want Ales to check his laptop?
Why is Ludek worried that he may lose his project?
What does Ales think has happened to Ludek’s laptop.
Why does he recommend Ludek installs an anti-spyware software?
Why is it important t o have a network access password?
What will Ales do for Ludek?

Language
Expressing possibility

a virus on your computer.

We use may/might + infinitive without to to talk about

You may have

things that are possible now or in the future.

The program might not run properly.

Speaking

7

Work in pairs. Practise giving advice to a non-IT expert on protecting
their computer.

Example:
Non-IT expert: What should I do to stop … ?
Expert: You should …. It may/ might … .

1’1 ‘ security mtd safety

8

61

Workstation health and safety
Speaking

1

Work in pairs. Make a list of computer health and safety problems. Compare
your list with another pair.

Vocabulary

2

Label this diagram with the advice 1-8.
1
2
3
4
5
6
7
8

There should be clearance under the work surface.
You should have your feet flat on the floor.
Make sure your forearms and hands are in a straight line.
Your lower back should be supported.
Your screen should be positioned to avoid reflected glare.
Keep your shoulders relaxed.
You should have your thighs tilted slightly.
Make sure the top of the screen is at or slightly below eye level.

oD

Speaking

3

Work in pairs. Answer these questions about the advice in 2.

1 Do you always follow the advice?
2 What other things can you recommend for good computer use?
3 Have you had (or given) computer use training?

4

Work in pairs. Practise giving instructions to each other.
Example: Make sure you ….

62

8

I IT security and safety

Reading

5

Read this list of rules for using a company computer. Which ones do you
follow? Why?

COMPUTER
DOS AND DON’TS
Things you should do:
— Run Scandisk regularly to check and repair your file systems.
— Connect all peripherals before you switch the computer on.
— Keep your keyboard and screen clean.
-Keep COs and DVDs in covers and hold them by the edge when using.
-Always shut down your laptop computer first if you need to move it.
— Secure your hardware from sudden power surges.

Things you should not do:
-Do not disconnect the keyboard, mouse, monitor, printer or any peripheral if
the PC is on.
— Don’t eat food or drink near the keyboard and computer. Don’t blow smoke
over your PC.
-Don’t move or lift your desktop computer when it’s on. Don’t drop your laptop.
— Don’t clean your hardware with a household polish or cleaner.
— Don’t turn your computer off for lunch breaks.
— Don’t load unauthorised software.

Vocabulary

6

Match the verb 1-5 with the noun a-e.
1
2
3
4
5

Speaking

switch/ turn off ~ a) software
eat
b) software
connect
c) peripherals
load
d) food
run
e) the computer

7

Work in pairs. Discuss what other rules you can add to the two lists in 5.
Compare your list with another pair.

8

What is the most important rule you can give about computer use? Work in
pairs. Practise giving advice to each other.

Example: Always … ./You should .. ..

IT security and safety

8

63

Security procedures
Speaking

Reading

1

What security procedures are you familiar with? Make a list and share it with
the group.

‘

Read this text on security and match the headings in the box with the
paragraphs 1-5.
Data transfer and backup
Email and network usage
Password recommendations
Reporting IT security incidents
Safety security requirements

Systems and network security
All employees must follow security and safety procedures approved
by the management.
1

Only install and use software that the management has approved. Install the latest
antivirus and antispyware tools.
Keep current with security software updates and patches.
Follow office health and safety standards.

2
Choose a password that is difficult to guess: use between 6 and 8 characters,
have letters in upper and lower case and intermix letters, numbers, and
punctuation marks. Keep your password private. Change your password every
9 weeks.

3
Configure your email software to use secure protocols. Use company official
e-mail software only. Always double check that you are sending your message
to the right recipient. Do not send sensitive data over the network. Use mail
encryption to send sensitive data. Do not download unknown files or files for
private use, such as movies and music.

4
Transfer files via a secure connection. Back up files regularly on the server in your
homefolder. Do not use external drives.

5
Employees must notify their supervisor or IT help desk about any damage, misuse,
irregularities or sec urity breaches.

Vocabulary

3

Match the verb 1-6 with the noun a-f.
1 transfer
2 install
3 follow
4 use
5 notify
6 report

64

IT security ancl $1tlety

~

a)
b)
c)
d)
e)

0

protocols
software
procedures
files
an incident
a supervisor

Speaking

4

What are the most important procedures to follow in the document in 2?
Which procedures do people sometimes not follow?

Language
Expressing prohibition
a rule or requirement (We use these when it is
necessary not to do this or to tell someone not to
do something.)
a strong recommendation (We use this to give advice.)

You mustn’t give your password to anyone.

———1

You aren’t allowed/permitted to share your password
with anyone.
You shouldn’t use your date of birth in your
password. (It is not a good idea to do this)

———‘

Listening

5

Listen and repeat these sentences.
1
2
3
4
5

You mustn’t put your cup of coffee on the computer.
You mustn’t work without breaks.
You aren’t allowed to smoke in the office.
We aren’t allowed to send private emails.
You shouldn’t eat lunch at your desk.

Speaking

b

Work in small groups. Talk about the computer regulations in your company or
college. Use you mustn ‘t, you aren ‘t allowed to and you shouldn ‘t.

Writing

l

Write a document listing the regulations you talked about in 7. Use these headings.

Personal use of computers
Security

Health and safety
Reporting problems
rr security and satety I a

65

Reporting incidents
Speaking

1

Have you ever reported a security incident? What was it about?

Reading

2

Read these five IT incidents in a company.

Incident report
Date:

02…05

Report for:

Mile’j ()’1-a.-a

Report prepared by:

Am Gr-eshon

Incident:

teacher, has accessed the database to
students ~.-ac:le

chan~

Recommendations:

Incident:

Incident report

employee has changed the printer 5ettings

Date:
Recommendations:

Report for:

DJ

m

Report prepared by:
Incident:

UA.plo’1u’s cktlciru k.:~vt. ;,s-1-.:~llt.ci q.:~~~<es o»‘
1

cOM?MI1 S ftlpi’op

Recommendations:

Incident report

Incident:

Date:
Recommendations:

Report for:
Report prepared by:
Incident:

Recommendations:

Speaking

3

Work in pairs. Grade the incidents: 1 = the least serious. 5 = the most serious.
Then compare your grades in small groups.

Writing

4

Write a short report to the IT supervisor on the most serious incident. You will
need to give recommendations on how to deal with the incident.
Incident report
Date:

66

8

I IT security and safety

Business matters
Reading

1

Wor k in pairs. You are systems safety coordinators. You have already
completed two inspections of the IT systems in QuickFix Ltd. The first
inspection was about network security and the second about health and safety
in a workplace. Your investigation shows that the company has very poor
security and safety systems. Look at the pictures and make notes.

Spea king

2

Based on the information in the pictures and your notes, present your report
after the inspections. Student A: talk about health and safety in the workplace.
Student B: talk about network security.
IT security and safety

8

67

1 Working in the IT industry
Business matters

Speaking exercise 4 page 11
Student A: You work as an IT Help Desk
Coordinator (Mrs Mahmoud). You receive an
e-mail from a new employee. Call Sharifa.
Tell her when her training is and answer
her questions.

3 Websites
Website analytics

Speaking exercise 8 page 23
Student A: Give Student B informacion about
website traffic ro your company’s website.
Ask about his or her website.
Your company:
Number of visitors: 2 mjllion each year
Visitor location: East Asia, Australia and
New Zealand
Length of time on site: 10 minutes

6 Network systems
Business matters

Speaking exercise 4 page 51
Student A

Wednesd ay

morning- worked at home
afternoon — wem to the dentist

T h u rsd ay

morning -went to a company
check their network
afternoon — installed network
security at the company
tO

68

I Partner files

7 ITs up port
Fault diagnosis

Speaking exercise 8 page 53
Scudenr A
1 Call che IT help desk.
You cannoc access mail server.
Ask 6or help.
You changed your password lase week.

Student A
2 Help Scudent B with the problem.
At che moment che Internee connection
is do».vn.
Try again later.

Student A
3 Call the IT help desk.
You can’t print out on network.
Ask for help.

Student A
4 Help Smdenc B with the problem.
Chan ge screen resolution?

I~

Partner files

I

69

UNIT 1 Working in the IT industry
[N = Natasha; K = Khalid]
N: Hi, my name’s Natasha.
K: Pleased to meet you. I’m Khalid Ali.
N: Pleased to meet you, too.
[P =Phillip; A = Ahmed]
2 P: Good morning. What’s your name?
A: I’m Ahmed. And you are?
P: My name’s Philip. Nice to meet you.
[T = Tim; A = All; I= Ingrid; L =Linda]
T: Hi everybody, this is Ingrid.
A: Hi!
T: Ingrid, this is Ahmed, Linda, Mohammed
and Mansoor.
1: Nice meeting you all.
L: Likewise.
T: Welcome to the team and good luck.

[Ka = Kathryn; K =Karim]
Ka: Karim, what do you do?
K: I’m a network administrator. Who do you
work for?
Ka: I work for CISCO. I’m a system analyst there.
Where are you from, Karim?
K: I’m from Kuwait. I work for Microsoft there.
And where are you from, Kathryn?
Ka: I’m from the UK but now I live in Qatar. Do
you know where Glenda’s from?
K: She’s from the US.
Ka: And what’s her job?
K: She works for IBM. Her job is to set up new
systems.

I’m, You ‘re, She’s, He’s, It’s, We’re, They’re

70

I Audio script

Hi, I’m Karl. I’m a software developer. I design
and develop computer games. Thank you.
2 Good afternoon everyone, I’m Heba. I’m a
system analyst. I solve computer problems.
Nice to meet you all.
Hi, My name’s Wojtek. I’m a database
administrator. I analyse and present data.
Thank you.

[A = Ahmed; B = Betty; M = Milo]
A: Where do you work, Betty?
B: I work for Dell in Dubai. What about you?
A: I work for HP in Budapest. What do you do,
Milo?
M: I’m a software developer. I work for
Microsoft in Prague.
B: Milo, do you know Frida?
M: Yes, I do. What do you want to know?
B: Where does she work?
M: She works with me in Prague. She designs
websites for E-commerce.
A: I see. Right, let’s go. The workshop starts in
five minutes.

~

Where do you work?
What about you?
What do you do?
What do you want to know?
Where does she work?

[P =Penelope; D =Don]
P: Hi, Don. How are you?
0: I’m fine, thanks, Penelope. And you?
P: I’m OK. Bit tired from the flight.
0: Right.
P: What workshop do you want to attend today,
Don?
0: I want to go to the CISCO network security
workshop.
P: Sounds interesting. What time does it start?
0: It starts at 9.15.
P: And when does it finish?
0: It finishes at 4.00 in the afternoon.
P: Well, I want to attend the Microsoft Windows
Applications workshop. It begins at 8.30
am and ends at 6.00 pm. But they have two
breaks, at 10.30 and 12.45.
0: That’s good.
P: Hope you enjoy your session.
0: You too. See you around.

[A = Andrei; B =Bob]
A: Bob, can you help me, please?
B: Sure.
A: I don’t understand this acronym. What does
it stand for?
B: Let me see. W3. I’m not sure. Maybe WWW,
the World Wide Web.
A: OK. What does P2P stand for?
B: It stands for person-to-person.
A: OK. What does IP mean?
B: It means Internet Protocol.
A: How do you spell ‘Protocol’?
B: p — r- o — t — o- c — o — I.
A: Thanks.
B: You’re welcome.

ahj k
bcdegptvz
flmnsxz
iy
0

quw
2 6.45
8 o’clock
4 10.45
c; 4.35
2.15
7 12 o’clock
9.50

1 It finishes at 5.00.
L It ends at 8.00.
3 It starts at 6.00.

r

UNIT 2 Computer systems
[B = Bob; D = Daisy]
B: What do you think? Which laptop is better
for the sales team?
D: I’m not sure. This computer has a bigger
memory and I think it has a better processor.
B: And the other one?
D: Well, it is smaller.
B: And lighter.
D: Yes, you’re right. Lighter and smaller.
B: But the bigger one is cheaper.
D: So what is our decision?
B: I’m not sure. Let’s go for a coffee and discuss
this again.

Audio script

I

71

1 lighter
2 more efficient
3 longer

4 wider
5 heavier

6
7
8
9

faster
darker
softer
harder
10 more durable

[T «‘ Tim; S «‘ Simone]
T: What do you think about these three photo
imaging packages?
S: It’s a difficult choice. All three are very good
but they have different strengths.
T: I agree.
S: Serif Image Plus has the best image
correction.
T: OK.
S: But Magic Extreme has the fastest
processing of images.
T: You’re right. Also, Serif has the best special
effects. But what about Snap Pro?
S: Well, it has the best dubbing options.
T: And Snap Pro is the best for burning photos.
S: I’m not sure. Serif has the most efficient
compression.
T: Which is the most expensive?
S: Oh, Serif Image Plus.
T: And the cheapest?
S: Snap Pro.
T: Let’s get Snap Pro then.
S: I’m still not sure!

1 We’ve got the best software.
2 Does it have the most reliable anti-virus
software?

3 She has the cheapest computer.

4 They haven’t got the latest version.

5

Do you have the fastest processor?

6 Has it got Windows?
7 They have the latest software.
8 It has the biggest screen.

72

I Audio script

[P
P:
B:
P:
B:
P:
B:
P:
B:
P:
B:
P:
B:

«‘ Paul; B «‘ Brinitha]
Hi, Brinitha.
Hi, Paul.
How’s it going?
Fine, fine.
What are you doing at the moment?
Oh, I’m installing Nero.
How are you getting on?
Well, I’ m setting up a network. I’m using
Microsoft Server.
Right. Where is Jackie today? Do you know?
Yes. She is on a training course today. She’s
learning about the new database system.
What about Mary and Imran? Where
are they?
They aren’t coming in today. They have a
day off.

1 What are you doing now?

2
3
4
5

Are they setting up the network?
She’s working at home today.
I’m not installing the software.
We’ re not using Word.

UNIT 3 Websites
1 Which websites do you use?

2 Why do you use Wikipedia?

3 What do you use CNN for?
4 When does she use CNN?
[S «‘ Sarah; G = George]
S: George, l need some information about our
website.
G: OK, what do you need to know?
S: Well, I need some information about website
traffic, you know, external visits to our
website.
G: OK.
S: Could you do a report for me?
G: Sure. When do you need it by?
S: Er, tomorrow morning, I’m afraid. It’s for the
finance director.
G: OK, what do you need to know exactly?
S: Well, the number of visitors to our website
last month, their movements and actions on
the website, and where they’re from.
G: OK, I can do that.
S: Thanks very much indeed.

1 How many people visit the site?
2 Where do they go on the website?
3 How long do they spend on the website?

1
2
3
4
5

30,000
700,000
10,000,000
100,000
80,000

UNIT 4 Databases
[C =Chris; T = Tim]
C: Tim, could you help me a moment, please?
T: Sure. What’s the problem?
C: I need some information about a book
budget from the database.
T: OK.
C: But I don’t know how to get it.
T: No problem.
C: So what do I do first?
T: Enter your name and password and press
enter.
C: Erm … ?
T: You have got a password?
C: Erm, I can’t remember it.
T: Use mine. Type in t evans, that’s
t- e — v- a- n — s, then snavet
s-n-a-v-e-t.
C: OK.
T: Now press Enter. Now what is the name of
the book?
C: Basic French.
T: OK. Type in that in the title field in the first
column. Now Press Find. There it is. OK,
budget. Click on Publishing and scroll down
to Plant Costs and click on that.
C: Good. There’s the budget in the second row.
Thanks, Tim.
T: No problem.

1
2
3
4

Could you help me please?
Please could you help me?
Would you help me with this software?
Please could you explain how to do that?
5 Please would you give me your password?

[I= IT expert; C =Colleague]
1: Right, the first step in the process is you
gather the raw data which you want to
process. That’s called collection. OK?
C: Yes, data collection.
1: Good. The second step is you create
categories to organise the data into relevant
groups. We call that sorting. Understood?
C: Sorting, right.
1: Then we arrange and systemise the data.
That’s coding. Got that?
C: Yes, I think so. The third step is coding.
1: After that, we enter the data into a system.
That’s entry.
C: OK.
1: Then, we clean the data and double-check
for faults and inconsistencies. That’s the
validation part of the process.
C: Fine. Validation.
1: Finally we format and arrange the data so
that it can be analysed. That’s tabulation. All
right?
C: Thanks very much.
1: No problem.

1 entry
2 collection
3 tabulation
4 valiQ.ation
r: ~ting
o coding

7 gather

8 create
9 arrange
10 !illter
11 .QQ.yble-check
12 .[Qrmat

1 emerging technology
? cloud computing
3 data storage
4 hard drive
r external drives
back-up providers

,

Audio script

I

73

[T = Tim; S = Sandy1
T: Sandy, could you give me some advice on
storage devices?
S: Sure. How can I help?
T: I’m a bit worried about my computer
at home.
S: Right.
T: I’ve got lots of music and photos on my
computer and I think I should back them up.
S: I know what you mean.
T: What should I buy?
S: I’d recommend an external hard drive. That’s
what I’ve got at home. How much can you
spend?

T: $200.
S:

That should be fine. You should be able to
get something good for that. Oh, one thing:
I’d really recommend you get one that backs
up automatically from your computer when
it is connected.

UNIT 5 E-commerce
(I

1:
D:

1:
D:

1:
D:

1:
D:

=Interviewer; D =David 1
David, tell me, how much of your business is
online now?
Not much, really. Only about 7%.
Why’s that, do you think?
Well, most of our customers buy our
cleaning products in supermarkets when
they buy their food. And most people
go out to buy their food. They go to the
supermarket.
Do you think this will change?
Probably but slowly. Last year our online
buying was about 5% of our business.
So, it is growing a little.
Yes, but only a little. And in future our
customers will still buy our products from
the supermarkets on their websites. I don’t
think they will buy online from us direct.

1 not a lot of time
2 too much work
3 only a little money
4 a few computers
5 a lot of memory

74

I Audio script

1 open an account
2 go to the check-out
3 put an item in the basket
4 browse the website
5 choose an item
6 check the order

1 The company won’t provide Internet access
to all employees.
I’ll do the security checks and then upgrade
this week.
3 When will you finish the work?
4 Yes, I will.
5 No, she won’t.
~

[M = Monika; S = Shayan1
M: Shayan, can you explain how a customer
completes an online transaction?
S: OK, it’s very easy. First, the customer will
place an order. The seller’s web server will
confirm availability of the product and send
a response. After that, the customer checks
out and completes the payment instructions.
Then the server will send a payment request
to a payment gateway. The payment gateway
will check the buyer’s ability to pay with the
bank. OK?
M: Fine. Go on.
S: The bank will respond and send payment
acceptance or rejection to the seller’s
web server through the payment gateway.
Finally, the customer will receive the server
response with the order confirmation or
rejection.
M: Will the customer have to register?
S: Yes, all buyers must have their accounts
before they complete the transaction.
M: Thank you. Now I understand.

UNIT 6 Network systems

[A= Agatha; K = Katharina]
A: Hi, Katharina. It’s good to see you again. How
are you?
K: I’m fine. And you?
A: Fine, thanks.
K: I’m really glad to hear about your success.
A: Thank you.
K: So how can I help you?
A: I wanted to see you because I need your
advice. We think we should offer our
products and services online to increase our
market share. What do you think?
K: That’s a great idea. You should definitely do
that.
A: Good. So what exactly should I do?
K: I’d recommend that you set up an
E-commerce flower shop.
A: OK.
K: I’ll send you an e-mail with some
recommendations.
A: Oh, thank you very much. We ought to be
ready for Mother’s Day.
K: In that case, I’d suggest we start right away.
Let me ask you some questions …

[B = Boris; A = Ahsan]
B: 1 have a problem with the network download
speed. What can you suggest?
A: Why don’t you change the hub?
B: I don’t think that will work. The hub is fine.
A: OK. How about adding a repeater then?
B: Hmm, I’m not sure it will help. It’s not a
problem with the signal strength.
A: OK, then you should check the cables and
network devices to make sure that they are
compatible with your network.
B: What about changing the modem?
A: I don’t think it’s necessary. I think it’s a
problem with the bridge, switch or the
router. You should look at the specifications.
B: OK, I will. Thanks for your help.
A: Why don’t you check user recommendations
on the internet as well?
B: Good idea. I’ll do that.

1 Why don’t you change the modem?
2 How about connecting a repeater?
What about looking on the website?

When did they start work?
2 They installed the computers yesterday.
3 We didn’t work last week.
4 She went to the office on Sunday.
5 Did you finish the report?

1

1 modem
2 repeater
bridge
4 router
!) gateway
6 switch
7 hub
8 wireless
9 access point
10 network connectors
1 network interface card

[K = Karoline; S = Sam]
K: How do you describe network speed?
S: In bits, kilobits, megabits and gigabits. They
describe network speed. For example, dialup connections allow 56 kilobits per second
and DSL from 512 kilobits per second to 3
megabits per second.
K: OK. I’ve got that. What about the range?
S: Range is the distance of network coverage,
so distance units represent network range.
Most countries use metric but some use
feet as units of measurement. Metres or feet
usually describe the range of a network.
Home networking routers support a range up
to 150 feet or 46 metres indoors and 300 feet
or 92 metres outdoors.
K: Thanks.

Audio script

I

75

1 77 kilobits per second

1 Have you run the computer in the battery

2 5 megabytes a second
3 2 gigabytes per minute

4 250 metres
5 40 feet

2
3
4
5

UNIT 7 IT support
6
[H
H:
M:
H:

=Haider; M = Maryam]
Hello, IT Help Desk.
Hi, this is Maryam from Human Resources.
Hi, this is Haider. How can I help you,
Maryam?
M: I switched my computer off yesterday and
today I can’t turn it on.
H: What type of computer do you have?
M: I’m not sure. It’s a desktop computer.
It worked fine yesterday.
H: Don’t worry. Have you checked the cable
connections?
M: No, I haven’t. I can see some cables but I
don’t know which cable goes where.
H: Make sure all cables are tight and fully
plugged in.
M: Ok, give me a sec. Oh, I think I’ve found the
problem. I have one cable that is unplugged.
It’s the power cable. Where does it go?
H: The power cable should go in the threepronged port on the computer.
M: OK, done. Let me try now. It’s working fine.
Sorry about that. Stupid of me.
H: Maybe the cleaners disconnected your PC
by mistake last night.
M: Maybe. Good, we’ve solved the problem.
Thank you, Haider.
H: You’re welcome. Have a good day.
M: You too.

1 checked

2
3
4
5

76

switched
unplugged
worked
disconnected

I Audio script

·

7
8

9

mode?
How long have you had the iPad?
Have you charged the battery?
Has he opened the file?
Has she entered her username and
password?
Have they changed the Internet Service
Provider?
Have you checked the remaining disk space?
Have you installed or uninstalled software
recently?
Has Dillip updated the drivers recently?

Customer 1
Today is 5 May. Please leave your message after
the tone.
Hi. My name is Bolek. I’ve received a Word File
but it won’t open in Office. Can you help?
My contact number is 050 444 5553. Thank you.
Thank you for your call. The service person
is Alex.
Customer 2
Today is 16 June. Please leave your message after
the tone.
Hi , my name is Sara. I’ve lost a file that I opened
from an attachment. Please help.
My contact number is 055 8214328. Thank you.
Thank you for your call. The service person
is James.
Customer 3
Today is 13 July. Please leave your message after
the tone.
Hello, my name is Sylvia. I’ve deleted some files.
Can I recover them?
My contact number is 050 7895421. Thank you.
Thank you for your call. The service person
is Mahmoud.

reversible ratchet driver
? screwdriver
3 hex key set
pliers
wire cutter
wire stripper
insertion/extraction clipper
three prong holder
9 tweezers
10 anti-static wrist strap

[H = Helpdesk technician; T = Tuka]
H: Hello, Aqhel speaking. How can I help you?
T: Hi, my name’s Tuka. I’ve upgraded my
computer to Windows 7 and now I can’t find
my personal files anywhere!
H: I see.
T: I’ve checked Windows ‘help’ and that didn’t
tell me anything. I need one file urgently.
H: I’m sure we can find your file. Don’t worry.
T: Well, I hope so.
H: What Windows version did you have before?
T: Before I had Windows Vista.
H: OK. Is your computer on?
T: Yes, it is.
H: Good. Find Windows. old folder in your C
drive.
T: I don’t understand. How? I can’t see it in
Windows Explorer.
H: Please go to the search box, write
Windows. old and click enter.
T: OK.
H: The Windows. old folder contains different
folders. Your folders and files are in
Documents and Settings. You should find the
files there.
T: I’ll do that.
H: I’ll come down to your office if you still have
a problem. Good luck.
T: Thanks.

1 How can I help you?

2 I see.
3 I’m sure we can find your file.
4 Please go to the search box …
5 Good luck.

UNIT 8 IT security and safety
[L = Ludek; A = Ales ]
L: Ales, can you check my laptop? Nothing
seems to work.
A: Hmm, what have you done this time? Wow!
Your laptop is a mess.
L: Sorry about that. I’ll clean it up.
A: Have you updated your antivirus software
recently?
L: Yes, I have. I did it last week.
A: We11, that’s good.
L: I’m afraid I may lose my project. I haven’t
backed it up.
A: Hmm. You might have spyware or some
other malware on your computer. You
should insta11 a good spyware doctor
pr ogr am . An antivirus program may not
catch everything.
L: OK, I’ll do that.
A: And why don’t you protect your WLAN
access with a password? It’s likely you wiJJ
attr act hackers and piggybackers and then
you might lose a Jot of work.
L: Fine, 1’11 do that.
A: I’ll scan your system with my anti-spyware
software now and see if there is a problem.
L: Thanks.

1 Your mustn’t put your cup of coffee on
the computer.

2 You mustn’t work without breaks.
3 You aren’t allowed to smoke in the office.
4 We aren’t allowed to send private emails.
5 You shouldn’t eat lunch at your desk.

Audio script

I

1 Working in the IT industry
Business matters

Speaking exercise 4 page 11

Student B: You are Sharifa. You will recieve
a call from Mrs Mahmoud in answer co your
email. Make sure she answers the questions in
your email.

3 Websites
Website analytics

Speaking exercise 8 page 23

Student B: Give Student A information about
website traffic to your company’s website.
Ask about his or her website.
Your company:
Number of visitors: 500,000 each month
Visitor location: the Middle East and
North Mrica
Length of time on site: 2 minutes

6 Network systems
Business matters

Spealdng exercise 4 page 51

Student B

78

I Partner files

Monday

morning- attended a training
course at the college
afternoon- went co the doccor

Tuesday

morning — worked ar home
afternoon — was off

7 IT support
Fault diagnosis

Speaking exercise 8 page 53

Student B
1 Help Student A wich the problem.
The mail server asks for a username
and password.
Has Student A used rhe wrong password?

Student B
2 Call che IT help desk.
You cannoc access the Internee at che moment.
Ask for help.

Studem B
3 Help Student A wirh the problem.
There is a new default printer.

Srudent B
4 Call the IT help desk.
The opened page is too large for the screen.

Partner files

I

79

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Идиомы с трактовкой и синонимами Перевод Пример after all — despite, nevertheless все-таки I knew it! After all, I was right! all along — all the time все время, всегда I knew about his little secret all along. all ears — eager to listen весь внимание I am all ears. all of a sudden — suddenly неожиданно All of a sudden, he refused to pay. all the same — no difference все равно, без разницы If it’s all the same to you, let’s start at two. all thumbs — clumsy неуклюжий, неумелый He can’t fix anything, he’s all thumbs. apple of discord — subject of envy or quarrel яблоко раздора This question is an apple of discord in our family. as a rule — usually как правило As a rule, we offer a 5% discount. as far as I am concerned — in my opinion что касается меня, по моему мнению As far as I am concerned, both the book and the movie are good. as for me/as to me — in my opinion по моему мнению As for me, you can rely on his support. as well — also, too тоже, также He knows math, and physics as well. at all — (not) in the smallest degree совсем (не) He doesn’t know French at all. I don’t like it at all. at random — without order наугад, без плана He chose those places at random. at this point — at this time на данном этапе At this point, we can’t turn back. be about to — ready (to do) готов сделать I was about to leave when you called. be after someone — insist, press настаивать, чтобы сделал His mother is always after him to study. be all in — be extremely tired очень устать I’m all in, I’d better go to bed now. be back on one’s feet — healthy again or better financially встать на ноги после трудного времени He’s back on his feet after a long period of debt and unemployment. beat around the bush — avoid giving a clear/definite answer ходить вокруг да около Stop beating around the bush! Get to the point! be beside oneself — be very upset, nervous, worried, etc. быть вне себя от волнения, горя и др. She was beside herself with worry / with grief. be better off — be in a better situation (financially) в лучшей ситуации (материально) He’ll be better off with a new job. be broke — have no money at all быть «на мели» (без денег) I spent all my money, I’m broke. be hard on something /someone — treat roughly не беречь что-то My son is hard on shoes, they don’t last long with him. Life was pretty hard on Tom. be high on one’s list — be one of the most important things быть в начале списка нужных вещей A new car is high on my list of priorities. A new TV is not high on my list. be in charge of — be responsible for быть ответственным за He is in charge of marketing. be in the red — be in debt быть убыточным Our sales were in the red last year. be into smth. — be interested in увлекаться чем-то He is into computers. She is into sports. bend over backwards — try hard очень стараться I bent over backwards to help her. be on one’s way Я уже еду. I’m on my way. be on the safe side — not to take any chances на всякий случай Take an extra key, just to be on the safe side. be out of — be without нет в наличии We are out of bread, cheese, and sugar. be out of shape — be physically unfit быть не в форме He needs to exercise, he is out of shape. be out of sorts — in bad humor не в духе Leave him alone, he’s out of sorts today be pressed for time / money — be short of; not have enough не хватать времени или денег I’m pressed for time now. We are pressed for money at the moment. beside the point — off the point не по существу, не относится к делу What I said to him privately is beside the point. be to blame — be responsible for a mistake / something wrong винить за ошибку, неправильные действия Who is to blame for this awful mistake? Tom is to blame for this mix-up. be touch and go — be uncertain of the result на грани; неясно, куда повернется He was very sick, and for some time it was touch and go, but he is better now. be up against — be opposed by, have problems, be in danger иметь серьезные проблемы в чем-то, с чем-то Our company is up against serious attempts of hostile takeover. be up and around/about — able to be out of bed after an illness встать на ноги, поправиться He was sick for a month, but now he is up and around. be up to one’s ears — very busy по уши I’m up to my ears in work. be up to something — do mischief задумать, затеять I have to check what the kids are up to. be up to someone — be one’s own decision or responsibility на ваше усмотрение, под вашу ответственность It’s up to you to decide. It’s up to you to close the office every day at 8 o’clock. be used to — be accustomed to быть привычным к I’m used to hard work. He’s used to heat. big shot — important person важная персона He is a big shot around here. bite off more than one can chew — try to do more than one can переоценить свои силы I couldn’t handle two jobs and family. I really bit off more than I could chew. bite one’s tongue — stop talking прикусить язык I almost told her, but bit my tongue. bite the dust — die, be defeated умереть, падать ниц Many of them bit the dust in that war. black sheep — a good-for-nothing member of the family паршивая овца Their second son is the black sheep of the family, he is good for nothing. blind date — a meeting of a man and woman arranged by friends свидание вслепую She refuses to go on a blind date again because she had bad experience. blow it — lose the chance потерять шанс He understood that he blew it. blow over — pass, end стихнуть, пройти Wait here till his anger blows over. bottom line — main result/factor итог, основной момент The bottom line is, I don’t have enough money. break into — enter by force ворваться (в дом) силой The police broke into the robber’s house. break one’s heart — hurt deeply разбить сердце The news of her death broke his heart. break the ice — overcome shyness in making the first step сломать неловкость при знакомстве The party was dull until someone broke the ice with a joke and we all laughed. break the news — tell new facts сообщить важную новость CNN is breaking the news right now. bring home the bacon — earn the living for the family обеспечить семью He works very hard at several places to bring home the bacon. brush off — give no attention to отмахнуться от The boss brushed off my project again. brush up on — review освежить в памяти You need to brush up on the tenses. by all means -definitely, certainly обязательно, конечно Do you need my help? — By all means. by heart — by memorizing наизусть Learn this poem by heart for tomorrow. by hook or by crook — by any means possible любым путем, любым способом She will get what she wants by hook or by crook. by the way — incidentally кстати By the way, Ann is coming back today. call a spade a spade — use plain, direct words называть вещи своими именами He always tells the truth and calls a spade a spade. call it a day — consider work finished for the day считать работу законченной We’ve been working for 10 straight hours. Let’s call it a day. call off — cancel отменить, отозвать The police called off the search. carry out — fulfill доводить до конца She never carries out her plans. carry weight — be important иметь вес His advice always carries weight here. cast down — depressed, sad повергнуть в уныние He was cast down by the bad news. castles in the air — daydreaming about success (строить) воздушные замки Instead of working hard, he spends time building castles in the air. catch one’s eye — attract attention привлечь внимание This picture caught my eye. catch one’s breath — stop and rest перевести дух I can’t run, I need to catch my breath. catch someone off guard — catch someone unprepared застать врасплох He caught me off guard with his question. catch someone red-handed — find smb. in the act of doing wrong поймать за руку, когда делал плохое The manager caught the boy red-handed when he was stealing cigarettes. catch up — become not behind догнать He needs to catch up with the others. close call — a narrow escape, a bad thing that almost happened что-то плохое, что едва не случилось The speeding car almost hit the man. That was really a close call. come across — meet by chance наткнуться на I came across that article yesterday. come down with — become ill заболеть чем-то I’m coming down with a cold. come to one’s senses — start acting reasonably, intelligently взяться за ум, придти в себя He finally came to his senses, started to work hard, and passed his exams. come true — become reality осуществиться My dream came true when I met Pat. come up with — suggest предложить Mike came up with a brilliant idea. count on — depend on рассчитывать на You can always count on me for help. cut corners — to take a short-cut; to limit one’s spending срезать углы; ограничить расходы He ran fast, cutting corners where he could. I have to cut corners this week. cut down on — reduce сократить потребление You have to cut down on chocolate. cut out to be /cut out for it — have the ability to do something быть созданным для какой-то работы She isn’t cut out to be a surgeon. He’s cut out to be a leader. do one’s best — try very hard сделать все, что смог I did my best to help him in his work. do one’s bit — do what’s needed сделать положенное I’ll do my bit, you can count on me. do over — do again сделать заново This work is not good, do it over. do someone good — be good for принести пользу Fresh air and exercise will do you good. do something behind one’s back — do (harmful) things secretively делать (вредные) дела за спиной I hate people who do things behind my back. He did it behind my back again. do without — live without обходиться без I’ll have to do without a car for a while. down to earth — practical приземленный He’s quiet, sensible and down to earth. draw the line — fix a limit ограничить (предел) He drew the line for her at $100 a day. dress up — put on the best clothes нарядиться What are you dressed up for? drop off — deliver somewhere подвезти до, подбросить до Can you drop me off at the bank? drop out — quit (school) быть отчисленным He dropped out of school last year. duty calls — must fulfill obligations долг обязывает He said, «Duty calls» and left for work. easier said than done легче сказать, чем сделать It’s easier said than done, but I’ll try to do it. eat one’s words — take back words брать назад слова He had to eat his words after her report. even so — nevertheless, but тем не менее I work hard. Even so, I like my job. every now and then -occasionally время от времени Every now and then I visit my old aunt. every other — every second one через один She washes her hair every other day. fall behind — lag behind отстать от The little boy fell behind the older boys. fall in love — begin to love влюбиться Tom fell in love with Sue at first sight. fall out of love — stop loving разлюбить They fell out of love and divorced soon. false alarm — untrue rumor ложная тревога I heard he quit but it was a false alarm. a far cry from something — very different, almost opposite (neg.) далеко не такой хороший, как His second book wasn’t bad, but it was a far cry from his first book. feel it in one’s bones — expect something bad to happen чувствовать, что случится плохое Something bad is going to happen, I feel it in my bones. feel like doing something — want to do, be inclined to do smth. быть склонным к занятию чем-то I feel like going for a walk. I don’t feel like working now, I’m tired. feel up to — be able to do в состоянии сделать I don’t feel up to cleaning the house. few and far between — rare, scarce слишком редкие Her visits are few and far between. find fault with — criticize критиковать He always finds faults with everybody. find out — learn or discover узнать, обнаружить I found out that Maria left town. firsthand — directly from the source из первых рук, достоверная информация You can trust it, it’s firsthand information. first things first — important things come before others сначала главное First things first: how much money do we have to pay right away? fly off the handle — get angry разозлиться (вдруг) He flew off the handle and yelled at me. follow in someone’s footsteps — do the same thing идти по чьим-то следам, делать то же Igor followed in his father’s footsteps, he became a doctor, too. foot in the door — a special opportunity for a job получить шанс на работу Nina got a foot in the door because her friend works in that company. foot the bill — pay the bill заплатить по счету Her father footed the bill for the party. for good — forever навсегда After her death, he left town for good. for the time being — at this time на данное время For the time being, this house is all right for us. frame of mind — mental state умонастроение I can’t do it in this frame of mind. from A to Z — completely от начала до конца He knows this town from A to Z. from now on — now and in the future впредь From now on, I forbid you to go there. get a grip on oneself — take control of one’s feelings контролировать свои чувства Stop crying! Get a grip on yourself! get along with — have good relations быть в хороших отношениях, ладить Ann gets along with most coworkers, but doesn’t get along with Laura. get away with — not be caught after doing wrong уйти от наказания The police didn’t find the thief. He got away with his crime. get carried away — get too excited and enthusiastic about something слишком увлечься чем-то He got carried away with opening a store and lost most of his money. get cold feet — be afraid to do побояться сделать I wanted to try it but got cold feet. get even with — have one’s revenge расквитаться с кем-то I’ll get even with him for everything! get in touch with — contact связаться с кем-то Get in touch with Mr. Smith for help. get lost — lose one’s way потерять дорогу She got lost in the old part of town. Get lost! — Lay off! Исчезни! I don’t want to see you again. Get lost! get mixed up — get confused перепутать I got mixed up, went the wrong way and got lost. get off one’s back — leave alone отстать от кого-то Stop bothering me! Get off my back! get on one’s high horse — behave haughtily towards someone вести себя высокомерно Every time I ask her to help me with typing, she gets on her high horse. get on (the bus, train, plane) сесть на (транспорт) I got on the bus on Oak Street. get off (the bus, train, plane) сойти с (транспорта) I got off the bus at the bank. get out of hand — get out of control выйти из-под контроля If he gets out of hand again, call me right away. get over — recover after an illness or bad experience поправиться, преодолеть что-то I can’t get over how rude he was to me. She got over her illness quite quickly. get rid of — dispose of, discard избавиться He got rid of his old useless car. get together — meet with собираться вместе My friends and I get together often. get to the bottom — know deeply добраться до сути He usually gets to the bottom of things. get to the point — get to the matter дойти до сути дела Get to the point! Give me a break! — spare me с меня хватит Come on, stop it! Give me a break! give someone a hand — help помочь кому-то Can you give me a hand with cooking? give someone a lift /a ride — take to some place by car подвезти кого-то Can you give me a lift to the bank? He gave her a ride in his new Porsche. give someone a piece of one’s mind — criticize frankly высказать, что на уме, критиковать She lost my umbrella again, so I gave her a piece of my mind about her carelessness. give up — stop doing something, stop trying to do something отказаться от чего-то, прекратить попытки I gave up smoking. I gave up trying to fix my old car. go back on one’s word — break a promise нарушить свое слово, обещание First he said he would help me, but then he went back on his word. go for it — try to do a new thing пробовать новое дело If I were you, I would go for it. go from bad to worse — be worse становиться все хуже His business went from bad to worse. go out — go to parties, movies пойти развлекаться Do he and his wife go out often? go out of one’s way -try very hard очень стараться He goes out of his way to please her. go to one’s head — make too proud успех вскружил голову His acting success went to his head. go to pieces — get very upset, fall apart сильно расстроиться She went to pieces when she heard it. go with the flow — lead quiet life плыть по течению She always goes with the flow. grow on someone — become liked постепенно понравиться When she knew him more, he grew on her. had better — should лучше бы, а то… You look ill, you’d better see a doctor. have a ball — have a good time отлично провести время Yesterday we had a ball at the party. have a bone to pick — complain or discuss something unpleasant иметь счеты с кем-то, претензии к кому-то Mr. Brown, I have a bone to pick with you. My mail was lost because of you. have a word with someone — talk to поговорить о чем-то Can I have a word with you? have words with someone — argue with someone about something крупно поговорить I had words with my coworker today because he used my computer again. have it in him — have the ability иметь нужные качества Laura has it in her to be a good doctor. have no business doing something — have no right to do нечего вам здесь делать, быть и др. You have no business staying here without my permission. have one’s back to the wall — be hard-pressed, on the defensive быть прижатым к стене I had no choice, I had my back to the wall. have one’s hands full — very busy быть очень занятым He has his hands full with hard work. have one’s heart set on something — want something very much очень хотеть получить что-то, кого-то She has her heart set on going to New York. He has his heart set on Betty. have pull — have influence on иметь влияние на Does he have pull with the director? (not) have the heart — (not) have the courage to do smth. unpleasant (не) хватает духа сделать неприятное I don’t have the heart to tell him that he wasn’t accepted, he’ll be so unhappy. high and low — everywhere везде (искать и т.д.) I searched high and low for my lost cat. hit the nail on the head — say exactly the right thing попасть в точку You hit the nail on the head when you said our company needs a new director. hit upon something — to discover обнаружить ценное They hit upon gold. I hit upon a plan. hold it against someone — blame somebody for doing something (не) держать зла на кого-то I lost his book, but he doesn’t hold it against me. Hold it! — Stop! Wait! Остановитесь/Стойте! Hold it! I forgot my key. Hold on! — Wait! Подождите! Hold on! I’ll be back in a minute. hold one’s own — maintain oneself in a situation, behave as needed постоять за себя, утвердиться в чем-то He can hold his own in any situation. We need men who can hold their own. hold up — rob using a weapon грабить с применением оружия This bank was held up twice last year. ill at ease — uncomfortable не по себе She felt ill at ease because of her cheap dress. in advance — well before заранее He told her about his plan in advance. in a nutshell — in a few words кратко, вкратце In a nutshell, my plan is to buy land. in care of someone — write to one person at the address of another адресату по адресу другого человека (у кого остановился) I’m staying at Tom’s house. Write to me in care of Tom Gray, Chicago, Illinois. in cold blood — mercilessly хладнокровно He killed her in cold blood. in fact — actually, in reality фактически In fact, he works as a manager here. in general — generally, generally speaking в общем, вообще In general, he likes to be alone. He described the place only in general. in one’s element — what one likes в своей стихии He’s in his element when he’s arguing. in other words — using other words другими словами In other words, you refused to do it for her. in plain English — in simple, frank terms проще говоря I didn’t really like the concert. In plain English, the concert was terrible. the ins and outs — all info about входы и выходы He knows the ins and outs of this business. in someone’s shoes — in another person’s position на месте другого, в положении другого I’d hate to be in his shoes now. He lost his job, and his wife is in the hospital. in the long run — in the end в конечном счете In the long run, it’ll be better to buy it. in the same boat — in the same situation в таком же положении Stop arguing with me, we’re in the same boat and should help each other. in the clear — free from blame вне претензий Pay the bill and you’ll be in the clear. in time (to do something) — before something begins придти вовремя, чтобы успеть что-то сделать (до начала чего-то) I came in time to have a cup of coffee before class. it goes without saying — should be clear without words не стоит и говорить, само собой It goes without saying that he must pay what he owes right away. It’s on the tip of my tongue. вертится на языке His name is on the tip of my tongue. it’s time — should do it right away пора Hurry up, it’s time to go. It’s worth it. / It’s not worth it. It’s (not) worth buying, visiting, watching, etc. оно того стоит /оно того не стоит; (не) стоит покупать, посетить, смотреть и т.д. Watch this film, it’s worth it. Don’t buy this coat, it is not worth it. This museum is worth visiting. This film is not worth watching. it will do — it’s enough достаточно Stop reading, it will do for now. jump at the opportunity/chance — accept the opportunity eagerly ухватиться за возможность His boss mentioned a job in Europe, and Peter jumped at the opportunity. just as soon — prefer this one предпочел бы (это) I’d just as soon stay home, I’m tired. just in case — to be on the safe side на всякий случай Take an extra shirt, just in case. Just my luck! — Bad / Hard luck! Мне всегда не везет! They lost my job application. Just my luck! keep an eye on — take care of, watch, look after последить за, присмотреть за Betty keeps an eye on my sons for me. I’ll keep an eye on you! keep a straight face — not to laugh стараться не смеяться I tried to keep a straight face, but failed. keep company — accompany составить компанию She keeps me company quite often. keep one’s word — fulfill a promise держать слово You promised, now keep your word. keep someone posted — inform держать в курсе событий Keep me posted about your plans. keep your fingers crossed — hope that nothing will go wrong надеяться, что все пройдет гладко I have a job interview today. Keep your fingers crossed for me, will you? kill time — fill/spend empty time убить время I went to the show to kill time. (not) know the first thing about — not to have any knowledge about ничего не знать по какой-то теме I don’t know the first thing about nuclear physics. know the ropes — be very familiar with some business знать все ходы и выходы He knows all the ropes in this company. last-minute notice — little or no time to prepare for something сообщение в последний момент His arrival was a last-minute notice, we didn’t have time to prepare for it. lay one’s cards on the table — be frank and open сказать честно, открыть карты Finally, we asked him to lay his cards on the table and tell us about his plans. lay one’s life on the line — put oneself in a dangerous situation ставить жизнь на карту He laid his life on the line to fulfill this task, but nobody appreciated his efforts. lead a dog’s life — live in misery вести собачью жизнь He leads a dog’s life. lead someone on — make someone believe something that isn’t true заставить кого-то поверить неправде They suspect that you are leading them on. You led me on! leave it at that — accept reluctantly оставить как есть Leave it at that, what else can you do? leave word — leave a message оставить сообщение He left word for you to meet him at the airport at 6. let bygones be bygones — forget and forgive bad things in the past не ворошить прошлое Why don’t you let bygones be bygones and forget about what he said? let go of — release the hold отпустить, не держать Let go of my hand or I’ll call the guard. let (it) go — forget bad experience, return to normal life освободиться от тяжелого переживания He’s still in despair and can’t let (it) go. You can’t change anything, so let it go. let one’s hair down — be relaxed and informal with other people держаться неофициально She is always so formal. She never lets her hair down. let someone down — disappoint, fail someone подвести кого-то Don’t let me down this time! let someone know — inform известить Let me know when you find a job. like father, like son — be like one’s parent in something какой отец, такой и сын Paul won a prize in a chess tournament. Great! Like father, like son! little by little — step by step понемногу Little by little, he got used to Tokyo. look for — search for искать What are you looking for? look forward to — expect with pleasure ожидать с нетерпением I’m looking forward to your letter. Mary is looking forward to the party. look out — be careful, watch out остерегаться Look out! The bus is coming! look up — check with /in a dictionary or a reference book посмотреть в словаре или справочнике If you don’t know this word, look it up in the dictionary. lose one’s temper — become angry разозлиться He loses his temper very often. lose one’s way — get lost потерять дорогу I lost my way. Can you help me? lose track of — not to know where someone or something is потерять из виду I lost track of him years ago. lucky break — a lucky chance счастливый случай He got his lucky break when he got this job. make a living — earn money to provide for life зарабатывать на жизнь He works hard. His family is big, and he has to make a living somehow. make allowance for — take into consideration when judging учитывать, делать скидку на Don’t criticize him so hard, make (an) allowance for his inexperience. make a point of — be sure to do something intentionally считать обязательным для себя сделать что-то Make a point of asking about his wife. Make it a point to be here by 10. make ends meet — to have and spend only what one earns сводить концы с концами His doesn’t get much money. I wonder how he manages to make ends meet. make friends — become friends подружиться Anton makes new friends easily. make fun of — laugh at, joke about высмеивать He made fun of her German accent. make no bones about it — say/do openly, without hesitation сказать прямо, не скрывая отношения I’ll make no bones about it: I don’t like your attitude to work. make room for — allow space for освободить место для We can make room for one more dog. make sense — be logical имеет смысл What you say makes sense. make the most of smth — do the best in the given situation извлечь лучшее из Let’s make the most of our vacation. make up — become friends again помириться I’m tired of fighting. Let’s make up. make up for smth — compensate компенсировать I’ll make up for the time you spent on it. make up one’s mind — decide принять решение When will you go? Make up your mind. make yourself at home — be comfortable, feel at home будьте как дома Come in please. Make yourself at home. man of his word — one who keeps promises, is dependable хозяин своего слова, держит слово You can depend on his promise to help. He’s a man of his word. mean well — have good intentions хотеть сделать, как лучше He meant well, but it turned out that he spoiled a couple of things for me. might as well — a good idea может быть неплохо I might as well telephone him now. missing person — someone who is lost and can’t be located пропавший человек (в розыске) The little boy disappeared. The police registered him as a missing person. meet someone halfway — compromise with others идти на компромисс с кем-то He’s reasonable and tries to meet his coworkers halfway, when possible. never mind — it doesn’t matter неважно, ничего Thank you. — Never mind. not to mention — in addition to не говоря уж We have three dogs, not to mention two cats. no wonder — not surprising неудивительно, что He ate three big fish. No wonder he’s sick. now and again — occasionally время от времени I meet them now and again at the bank. odds and ends — a variety of small unimportant things or leftovers мелочи, остатки, обрезки I needed to buy some odds and ends for the kitchen. off the cuff — without preparation без подготовки Off the cuff, I can give you only a rough estimate. off the point — beside the point не относится к делу What I think about him is off the point. off the record — not for the public, unofficially не для публики, неофициально Strictly off the record, I think the director is going to get married soon. once and for all — decidedly однажды и навсегда You must quit smoking once and for all. on credit — not pay cash right away в кредит He bought a car on credit. on edge — nervous, irritable нервный, раздраженный He’s been on edge ever since she left. on guard — on the alert настороже, бдительный He’s cautious and always on guard. on hand — available под рукой Do you have a calculator on hand? on one’s own — alone, by oneself самостоятельно, один, сам по себе She likes to live and work on her own. on one’s toes — alert, attentive, prepared for difficulties бдительный, собранный He was on his toes and produced a very good impression on them. on purpose — intentionally нарочно, с целью I didn’t do it on purpose, it just happened so. on second thought — after thinking again по зрелом размышлении I’d like to sit on the aisle. On second thought, I’d like a window seat. on the alert — on guard начеку, настороже He’s cautious and always on the alert. on the carpet — called in by the boss for criticism вызвать на ковер Yesterday the boss called her on the carpet for being rude to the coworkers. on the go — busy, on the move в движении, на ходу He is always on the go. on the off chance — unlikely to happen, but still маловероятно, но на всякий случай On the off chance that you don’t find him at work, here’s his home address. on the other hand — considering the other side of the question с другой стороны I’d like to have a dog. On the other hand, my wife likes cats better. on the spot — right there на месте, сразу I decided to do it on the spot. on the spur of the moment — without previous thought / plan под влиянием момента He bought this car on the spur of the moment, now he regrets it. on time — punctual в назначенное время Jim is always on time. out of one’s mind — crazy сумасшедший If you think so, you’re out of your mind. out of one’s way — away from someone’s usual route не по пути I can’t give you a lift to the bank, it’s out of my way today. out of the question — impossible не может быть и речи Paying him is out of the question! pack rat — a person who saves lots of unnecessary things тот, кто не выбрасывает старые ненужные вещи Why does she keep all those things she never uses? — She is a pack rat. pay attention — be attentive обратить внимание Pay attention to his words. pick a fight — start a quarrel начать ссору He often tries to pick a fight with me. pick up — take, get подобрать, взять I’ll pick you up at 7. play one’s cards right — choose the right steps in doing something сыграть правильно If you play your cards right, he’ll agree to your plan. potluck supper — a surprise meal, where nobody knows what dishes other guests will bring ужин вскладчину, никто не знает, что принесут другие You know what happened at our last potluck supper? Everybody brought macaroni and cheese, apples, and beer! pull oneself together — brace oneself, summon your strength cобраться с силами Stop crying and complaining! You have to pull yourself together now. pull the wool over someone’s eyes — deceive, mislead someone обмануть, ввести в заблуждение Are you trying to pull the wool over my eyes? It won’t do you any good. put a damper on — discourage охладить пыл She always puts a damper on my plans. put in a word for someone — say positive things about someone замолвить словечко I’d be very grateful if you could put in a word for me when you speak to him. put off — postpone откладывать Don’t put it off till tomorrow. put one’s foot down — object strongly решительно воспротивиться Her father put his foot down when she said she wanted to marry Alan. put one’s foot in it — do the wrong thing, make a fool of oneself сделать/сказать глупость He put his foot in it when he told the boss his daughter wasn’t pretty. put up with — accept, tolerate мириться с, терпеть I can’t put up with your bad work! quite a bit of — much, a lot of много I had quite a bit of trouble with that car. quite a few — many, a lot of много He wrote quite a few good stories. rack one’s brain — try hard to think напрячь мозги He racked his brain to solve the puzzle. read between the lines — find or understand the implied meaning читать между строк His books are not easy to understand; you have to read between the lines. remember me to — say hello to передать привет от Please remember me to your family. right away — immediately сразу же, немедленно It’ very important to do it right away. ring a bell — remind someone of something familiar /half-forgotten напоминает что-то знакомое Annabel Lee? Yeah, it rings a bell, but I can’t place it right now. rock the boat — make the situation unstable раскачивать лодку, вести к нестабильности Peter always rocks the boat when we discuss company’s spending policy. rub shoulders with — meet with близко общаться с He doesn’t rub shoulders with the rich. rub someone the wrong way — irritate, annoy, make angry раздражать, злить кого-то His remarks rub many coworkers the wrong way. run into — meet by chance случайно встретить I ran into an old friend yesterday. save face — try to change the negative impression produced спасать репутацию He said a stupid thing and tried to save face by saying he misunderstood me. save one’s breath — stop useless talk не трать слова попусту There’s no use talking to him about his spending habits, so save your breath. scratch the surface — study something superficially изучать поверхностно He examines all the facts closely, he doesn’t just scratch the surface. see about — make arrangements for позаботиться о чем-то I have to see about our plane tickets. see eye to eye — agree сходиться в мнении We don’t see eye to eye any longer. serve someone right — get what someone deserves поделом It serves him right that he didn’t get this job, he despised all other candidates. serve one’s purpose — be useful to someone for his purpose отвечать цели I doubt that hiring this man will serve your purpose. show promise — be promising подавать надежды This young actor shows promise. show up — appear появиться I waited for hours but he didn’t show up. size up — evaluate someone оценить, составить мнение It took me 5 minutes to size up that man. sleep on it — postpone a decision till next morning отложить решение до следующего утра Don’t decide now, sleep on it. a slip of the tongue — a mistake обмолвка (ошибка) It was just a slip of the tongue! slip (from) one’s mind — forget забыть It slipped my mind what she asked me. smell a rat — suspect something подозревать недоброе I’m not sure what it is, but I smell a rat. so far — up to now до сих пор, пока So far, I have read 3 books by King. so much the better — it’s even better еще лучше If he can pay cash, so much the better. spill the beans — tell a secret проболтаться Who spilled the beans about our plan? stand a chance — have a chance нет шансов He doesn’t stand a chance of getting it. stand out — be noticeable выделяться He stands out in any group of people. stand to reason — be logical логично, что It stands to reason that he apologized. straight from the shoulder — speak frankly честно, откровенно Don’t try to spare my feelings, give it to me straight from the shoulder. take a dim view of something — disapprove of something не одобрять My sister takes a dim view of the way I raise my children. take a break — stop for rest сделать перерыв Let’s take a break, I’m tired. take advantage of — use for one’s own benefit, to profit from воспользоваться возможностью We took advantage of the low prices and bought a computer and a monitor. take after — be like one of the parents быть похожим на родителей (родителя) Tom takes after his father in character, and after his mother in appearance. take a stand on something — make a firm opinion/decision on smth. занять четкую позицию, мнение People need to take a stand on the issue of nuclear weapons. take care of — look after, protect, see that smth. is done properly позаботиться о ком-то, чем-то, присмотреть за Can you take care of my dog while I’m away? Tom takes good care of his car. take hold of something — take, hold взять, держать Take hold of this rope and pull. take into account — consider smth. принять во внимание You must take into account her old age. take it easy — relax, be calm не волнуйся Take it easy, everything will be OK. take (it) for granted — accept as given принимать как должное Mother’s love is always taken for granted by children. take one’s breath away захватить дух That great view took my breath away. take one’s time — do slowly делать не торопясь Don’t hurry. Take your time. take one’s word for it — believe поверить на слово Take my word for it, he won’t go there. take pains — try hard to do it well прилагать усилия He took pains to make his report perfect. take part in smth. — participate in принять участие Mary is going to take part in the show. take place — happen иметь место, случиться The accident took place on Oak Street. take someone’s mind off things — distract from fixed ideas/thoughts отвлечь от навязчивых мыслей Go to a concert or a movie to take your mind off things. take steps — take action /measures принимать меры We need to take steps against it. take the words right out of one’s mouth — say the same before somebody else says it сказать то же самое чуть раньше, чем другой говорящий I was about to say the same! You took the words right out of my mouth. take time — take a long time занять много времени It takes time to get used to a new place. take time off — be absent from work взять отгул He took time off to attend the wedding. take turns — alternate doing something one after another делать по очереди, меняться местами We went to Minsk by car. We didn’t get tired because we took turns driving talk back — answer rudely дерзить Don’t talk back to the teacher! talk it over — discuss обсудить с кем-то I’ll talk it over with my family. tell apart — see the difference различить, отличить от Can you tell the twins apart? That’s just the point. — That’s it. В этом-то и дело. That’s just the point! I hate this job! the writing on the wall — a sign of future events (usually, trouble) предзнаменование (обычно, беды) The plane crashed. Tim said he saw the writing on the wall about this flight. not think much of — think low невысокого мнения I don’t think much of her cooking. think over — consider carefully обдумать Think over your answer. Think it over carefully. till one is blue in the face — try hard стараться до посинения I repeated it till I was blue in the face! to make a long story short — in short короче говоря To make a long story short, we won. to say the least — to make the minimum comment about smth. самое малое, что можно сказать The film was boring and long, to say the least. try on — put on new clothes to test them for size or look примерить одежду (перед покупкой) Try on this leather coat, it’s very good. She tried it on, but it didn’t fit her at all. try one’s hand at something — try попробовать себя в I want to try my hand at painting. turn on / off — switch on / off включить/выключить Turn on the radio. Turn off the water. turn out to be — result/end this way оказаться He turned out to be a very good actor. turn over a new leaf — make a fresh start in life, work, etc. начать (жизнь, новое дело) заново He promises to turn over a new leaf and quit alcohol for good. turn the tide — reverse the course of events повернуть вспять ход событий The new evidence turned the tide, and the defendant was acquitted of charges. twist one’s arm — make to agree выкручивать руки They twisted his arm to sell the house. under the weather — feel ill нездоровится I’m a little under the weather today. up-and-coming — showing promise of future success многообещающий, подающий надежды He is an up-and-coming young lawyer who might help you with your case. up in arms — hostile to, in strong protest against something протестовать против, сопротивляться The employees are up in arms about the new retirement rules. up in the air — undecided еще не определено My vacation plans are still up in the air. (not) up to par — equal in standard (не) в норме His behavior isn’t up to par. used to — did often in the past, but not now в прошлом делал, сейчас нет I used to play the piano when I was in school (but I don’t play it now). walk on air — be very happy летать от счастья He got the job and is walking on air now. waste one’s breath — speak uselessly, to no purpose не трать усилия зря Don’t waste your breath trying to make him do it, he won’t change his mind. watch one’s step — be careful быть осмотрительным Watch your step! watch out — look out, be careful остерегаться Watch out for that car! Watch out! wet blanket — a kill-joy, who spoils everybody’s fun тот, кто портит всем удовольствие Remember what a wet blanket he was last time? Please don’t invite him again. What’s the matter? — What is it? В чем дело? What’s the matter? What happened? which way the wind blows — what the real situation is какова реальная ситуация He knows which way the wind blows and always acts accordingly. white lie — unimportant lie невинная ложь A white lie is told to spare your feelings. word for word — in the same words дословно, дословный Tell me word for word what he said. would rather — prefer предпочитать I’d rather stay at home today.

IELTS Speaking Part 1 Work or Study: Study the sample answers for the IELTS Speaking Part 1 Topics about work if you are a worker or study if you are still a student in this post. The technique on how to answer the questions about work spontaneously is to make sure that you know your job description or the roles and responsibilities that you have. Having this knowledge will help you provide good topic vocabulary words that will make you communicate your thoughts better. 

Meanwhile, if you are still a student, you are surely asked about your studies. Understand your course, the curriculum that your school has, your study goals, and even your plans after graduation. Preparing ideas on the said matters will make you express yourself more confidently. 

PART 1

WORK / STUDY

Are you studying or working?

(Answer 1 – if you’re a worker [nurse] )

I’m currently working as an ambulatory care nurse in one of the most reputable medical clinics in this city. I’ve been working there for almost two years now and I couldn’t be happier helping lots of patients, most especially when they express their gratitude to me. 

(Answer 2 – if you’re a worker [IT Engineer] )

I’m an IT engineer working in the most popular IT Solutions company in this country. My main roles include managing network systems, designing hardware configurations, installing software, and training staff on correct operating procedures. 

LEXICAL RESOURCE

Ambulatory care nurse [noun] – is a nursing professional who treats patients that seek routine medical care for acute and chronic illnesses as well as injuries, usually outside of a hospital setting

Reputable [adj.] – well-respected

Do you like your work?

Definitely! This job is one of the most essential and rewarding jobs in the world. I don’t see myself doing a different job, I believe I was really born to serve patients. For me, it’s undeniably fulfilling to provide medical assistance or educate people about the importance of health. 

(Answer 2 – IT Engineer)

Yes, I do, however, because of the nature of my work, I sometimes feel extremely exhausted, most especially when our clients are so demanding. Whenever we have those kinds of clients, it’s impossible for me to maintain a work-life balance. But anyway, it’s a great job, in terms of compensation. 

LEXICAL RESOURCE

Rewarding [adj.] – satisfying 

Fulfilling [adj.] – making someone satisfied and happy

In terms of [phrase] – with regard to

Compensation [noun] – money paid to someone 

 

What’s the most challenging aspect of your job?

(Answer 1 – NURSE)

I think doing administrative duties like ordering supplies, answering calls, making appointments, and the like. Doing all these things is really challenging because, to be honest with you, I find them boring. There are times that I feel like my days are really dragging on doing administrative tasks, but I can’t do anything about it as it’s part of my job.

(Answer 2 – IT Engineer)

Like I’ve just said when I can’t maintain a work-life balance because of tight deadlines set by extremely demanding clients. That’s seriously a challenge not just for me but also for my teammates. During those times, we usually can’t help ourselves but become stressed out.

LEXICAL RESOURCE

Drag on [phrase] – to continue at tedious and unnecessary length

Are you studying or working?

(If you’re a STUDENT)

(Answer 1)

I’m a senior student studying Fine Arts at ABC University. Actually, I’m really looking forward to my graduation day, which is just a few months from now, since I can start living independently. And the idea of getting my diploma makes me really thrilled. 

(Answer 2)

I’m still studying and I’m in my last year of high school. I’m excited to finish my high school studies this year because I’ll live in the US next year to study engineering in one of the prestigious colleges there. 

LEXICAL RESOURCE

Look forward to [phrase] – to feel excited about that’s going to happen

Thrilled [adj.] – excited

Prestigious [adj.] – reputable 

Why did you choose that major?

I was inspired by the works of Vincent Van Gogh when my high school art teacher introduced Vincent’s works to us. I remember vividly, I was at a loss for words when I looked at his paintings – his pieces of art were just incredibly spectacular. And that made me revisit my love of drawing and painting which I dearly enjoyed doing when I was just a child. Since then, I knew what I wanted to become, and that made me decide to study Fine Arts. 

(Follow-up question) Which type of engineering course should you study in the US?

I’d like to take up a computer engineering course because I’m really passionate about computers and advanced technologies. Besides, I really believe that there are plenty of lucrative job opportunities in store for those people who attain this degree, especially with distinction.

LEXICAL RESOURCE

Vividly [adv.] – in a way that produces strong feelings or clear images in the mind 

At a loss for words [idiom] – unable to think of anything to say 

Revisit [verb] – to consider 

Lucrative [adj.] – profitable 

In store [phrase] – about to happen

With distinction [idiom] – with special awards or recognition

Learn the RECENT IELTS Speaking Part 1 Topic about DISCUSSION on this link https://www.ieltsdragon.com/ielts-speaking-part-1-discussion/recent-ielts-part-1-sample-answers/

And that’s all about IELTS Speaking Part 1 Work or Study recent topic! Now that you have some good ideas on how to answer questions related to your work or your study, there’s no reason why you can’t achieve your target band score or even achieve a band 9.0. Develop your confidence and come prepared for your exam. Good luck!

Meaning of Words and Phrases Sources: 1, 2

Do you have any questions or comments? Please leave them below. 

Best of luck! Be Natural! Speak with Confidence!

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Here is our collection of Best “101 Appreciation Quotes for Good Work”. Happy Reading..!!

• A lot of people failed at what you accomplished, simply because they were busy finding problems while you were busy finding solutions. Well done.
• Opportunity comes to those who quit Waiting and start Looking. Success comes to those who quit Thinking and start Doing. Congratulations for Looking and Doing.
• Your work speaks volumes of the kind of man you are – efficient, organized and result-oriented.
• Even the smallest of jobs well done will take you one step closer towards the success that you have always dreamed about. Keep it up.
• Your hard work and effort have paid off! A success well deserved, an occasion worth celebrating! Congratulations!
• Doing a good job is not always about impressive innovation. Sometimes it is only about doing something with plain dedication. Well done.
• “Talent means nothing, while experience, acquired in humility and with hard work, means everything.” – Patrick Suskind
• Not a single effort of yours will go in vain. You will be rewarded for your pain. Your hard work will bring you a lot of gain.
• “The highest reward for man’s toil is not what he gets for it, but what he becomes by it.” – John Ruskin
• If Oscars were given for a job well done, I’d nominate you! Congratulations for your fantastic achievement!
• A person who feels appreciated will always do more than what is expected.
• Alone we can do so much little, together we can do so much. Your dedication and service is appreciated.
• The secret to success is to treat any job as an opportunity to explore, rather than something that is a boring chore. Congratulations.
• “My grandfather once told me that there were two kinds of people: those who do the work and those who take the credit. He told me to try to be in the first group; there was much less competition.” – Indira Gandhi
• You are doing a good job here, and I want you to know that your presence and work are acknowledged and they are helping us reach our targets and goals.
• With this success comes greater opportunities and challenges. Face it with the same zeal as you always have. Congratulations.
• Many see a job well done but few come forward with a word of appreciation.
• Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.
• It’s not the hours you put into your work that count, its work you put in the hours.
• Within you is the power to rise above any situation or struggle, and transform into the brightest, strongest version of you ever.
• Every job is a self-portrait of the person who did it. Autograph your work with excellence.
• Once you have experienced excellence you will never again be content with mediocrity.
• Your dedication, enthusiasm and insight are really inspiring. I wish you many years of great achievements.
• Just an opportunity to say ‘wow’ and ‘ThankYou’ for all your great work.
• It’s an honor for our organization…To have someone like you. With your hard work you have taken us to the top.
• We are so fortunate to have an innovator like you on our team.
• This is truly above and beyond. Keep it up.
• You are so creative—I always love getting your perspective on things.
• Your achievements speaks itself about your capabilities. Slow and steady makes it to the top! Good job!
• Give the world the best you have, and the best will come to you! I want you to know that I really appreciate your efforts.
• Congratulations for a job well done! I was always confident of your abilities to shoulder your responsibilities. You should be very proud of yourself.
• We’ve always taken great pleasure to see your enthusiasm for work you do. Hoping that you will remain with us for many years to come!
• Today is a perfect day to tell you that no one could do a better job than the job you do!
• It’s a pleasure to work with someone who knows how to make a friendly and inspiring work environment. I’m glad that a position opened up for you that is a great next step in your career.
• No matter how big a crowd may be, a person like you always stands out! There’s no one who has worked as hard as you have in the last years. Now your efforts effort have paid off. Congrats!
• Congratulations for your fabulous victory! You deserve it every bit! Aim for the stars!
• In the end you are measured not by how much you undertake but by what you finally accomplish.
• You will never find out your real worth until you give life your best shot. Work hard and give it all you’ve got. You will find more success than you had ever thought. Congratulations.
• Luck has a funny way of coming into people’s life. It follows hard working people wherever they go and does a no show for all the slackers. Congrats, you deserved to be the lucky one.
• Time to rejoice, Time to celebrate, for you have won in the long run with your dedication and hard work. Congrats!
• The destiny of hard work is always success. You have done hard work and got succeed. Congratulations on your huge and marvelous success.
• May the success that has come your way today lead you to a bigger achievement in the years to come.
• You deserve to be congratulated for your hard work, honesty, and utmost dedication. Congrats and best wishes for a promising future.
• Facing challenges with strength, determination and confidence is what matters, and you have done it.
• You have proven yourself to be a very skilled individual who has the capacity to do great things with their life. Continue to make us proud as you face new challenges and adventures.
• May success never leave your hand, and may you get everything you want. Congratulations.
• Many others failed because they had lot of excuses, you succeeded because you didn’t have any.
• Pursuing excellence is not a one time job. It is a way of life. Good job.
• Every time you do a good job, you polish yourself one more time.
• If our team were a car, you would be the fuel that accelerates it to its limits.
• A lot of people wait for opportunities to come and knock on their door. Only few people like you step out to look for them. No wonder, you are a winner.
• You don’t stop when you are tired. You stop only when you are done. Congratulations!
• Throw yourself into some work you believe in with all you heart, live for it, die for it, and you will find happiness that you had thought could never be yours.
• Hard Work is the best key to unlock doors of Opportunity and Success.
• The first step in a long journey of perfection and success starts with a good job.
• world’s greatest achievers have been those who have always stayed focused on their goals and have been consistent in their efforts.
• The reward for work well done is the opportunity to do more.
• We are proud to have an employee like you as part of our team. Heartfelt congratulations and best wishes for your continued success.
• Never stop doing your best just because someone doesn’t give you credit.
• Thanks for being an employee who is as hungry for challenges and excellence as much as for recognition and promotions.
• We are thrilled to have you on our team and this is exactly why we need you.
• Two thumbs up! Your achievement is the direct result of your dedicated effort towards reaching your goal.
• I appreciate your quick response to help out a new customer!
• Thank you for the fantastic job you have been doing for our company lately. Your hard work and dedication has really helped us out during a difficult time in our company. We just wanted to make sure you know how much you are valued and appreciated.
• You’re never a loser until you quit trying. You’re doing great..Well done.
• Keep calm and keep up the good work.
• You have proved that lack of experience in a job doesn’t really matter when there is a strong urge for excellence and perfection. Well done.
• You’ve got a winner’s attitude. Of course! You are a winner!
• Special thanks to a valued employee! Your dedication is greatly appreciated.
• A job that is well done is like a benchmark. It will help you do a better job the next time. Congratulations.
• Well done, coworker! I can’t express how much I appreciate your efforts. It’s great to have someone as special as you to work with!
• Awesome! Congratulations on a great job. I am so very proud of you.
• I always knew you that you have what it takes to be a real winner. Thanks for a great job.
• Many thanks for all your hard work, we are so thankful for all that you do!
• We are grateful and appreciate your willingness to the extra work. This is a responsible task, but we have no doubt that employee like you will meet the challenge.
• Less problems, more solutions – keep working like this and nothing will be able to stop you from reaching the top. Good job.
• Thank you for taking the initiative and getting it done.
• I consider you a real superhero because you have helped all these people without any personal interest. People like you are hard to find. Thank you so much.
• We have become fans of your great work. It is very well appreciated.
• Your dedication contributes to our success. You are a ROCKSTAR at work..!!!
• You have been a valuable member of our team. Thank you for sharing your knowledge and experience with us.
• You have been an example of the most hardworking person ever. Hope you continue working with so much of dedication and bring about this same honesty for the rest of the years in your work. Well done.
• Some people in our office dress well, some talk well, some carry themselves well, but you just get jobs done well. Congratulations.
• So far you’ve survived 100% of your worst days. You are doing great.
• Good things come to those who work hard. Keep up the good work.
• A lot of people in this office are busy Planning, Plotting, Discussing and Strategizing. You are the only one busy Doing. Well done.
• Thanks for working with so much dedication and devotion on this project. Keep up the great work. Best of luck.
• Don’t be afraid of the new challenges, that you come across your new job. I am sure, you will prove yourself and will surely achieve success. Congratulations.
• In the beginning I was a little doubtful about your work, but the way it has turned out in the end is amazing and surprising. You have surprised us all. Keep up the good work.
• HAPPINESS is working with great people like you.
• You have done such a great work with complete dedication. You surely deserve heartfelt appreciations. Keep up the good spirits, all the best for your future success.
• Some people keep dreaming about success but very few like you, do everything they can to achieve it. Well done.
• I really like what you are doing, Keep up the good work.
• You’ve been the man since day one. Such a supportive teammate and encourager. Thank you.
• Not everyone is a creative thinker…but you are. I appreciate your critical thinking around this project.
• You did an excellent job.. Thanks for being Awesome.
• A great employee is like a four leaf clover, hard to find & lucky to have.
• Thanks for stepping up and getting this done for us.
• Thank you for working so hard for us and for our clients! Your dedication is so meaningful!
• We can’t spell SUCCESS without U..!!
• Love having you on the team. Thanks for all that you do.

Don’t miss to check our related posts: 25+ Good Job Quotes for Students , 40+ Good Job Quotes for Team

Hope you enjoyed reading this post, please consider sharing it on social media. Having any Message / Quote to be included in our list? Just drop a comment below.

• #1

I’m curious if there is subtle difference among root infinitive, to + infinitive and -ing after a phrase with a construction «help + objective».

Because I learned those things are a okay in that case. But my teacher didn’t teach me how difference there is among them.

So would you mind if i ask you difference among them?

• #2

Please give us an example sentence that illustrates your question, along with the context in which you would use it.

• #3

Please give us an example sentence that illustrates your question, along with the context in which you would use it.

Okay.

i) Help me do my homework.
ii) Help me doing my homework.
iii) Help me to do my homework.

I made 3 sentences. thanks.

• #4

And which do you think is/are correct?

• #5

And which do you think is/are correct?

I think three sentences are correct because i’ve learned 3 things are right.

I think number ii is meaning that I’m asking help, doing my job. I have no idea with number i and iii.

• #6

«Help me do» and «help me to do» are both correct and mean the same thing. Because the «to» is unnecessary, most people would omit it.

«Help me doing my homework» is not correct.

• #7

I agree with Florentia, of course, but just to say «Help me with my homework, please» is also good.
We could make up other sentences where the -ing form is appropriate. «I would like some help with doing the ironing»; «Could you please help me with tidying up the kitchen», etc.

• #8

«Help me do» and «help me to do» are both correct and mean the same thing. Because the «to» is unnecessary, most people would omit it.
Thanks, Florentia52.
«Help me doing my homework» is not correct.

My teacher taught me that i could omit a phrase with construction «which+be».
Is there any problem when i think of the sentence «Help me doing my homework» as the sentence without «which am»?
‘Help me doing my homework = Help me which am doing my homework.’
Would you mind if i ask you that equal is right?

I agree with Florentia, of course, but just to say «Help me with my homework, please» is also good.
We could make up other sentences where the -ing form is appropriate. «I would like some help with doing the ironing»; «Could you please help me with tidying up the kitchen», etc.

Thanks, johngiovanni.

• #9

My teacher taught me that i could omit a phrase with construction «which+be».
Is there any problem when i think of the sentence «Help me doing my homework» as the sentence without «which am»?

I’m sorry, but I don’t understand your question. How would «which am» fit into a version of the sentence «Help me doing my homework?» (To be honest, it’s hard to think of any sentence in which «which am» could be used.)

• #10

I’m sorry, but I don’t understand your question. How would «which am» fit into a version of the sentence «Help me doing my homework?» (To be honest, I can’t think of any sentence in which «which am» could be used.)

Oh, don’t be sorry. You’ve already been so helpful to me. And I’m so glad about it.

• #11

«Help me doing my homework» does not work.

«I need some help doing my homework» would be fine (but that is with the noun help, not the verb).

• #12

«Help me doing my homework» does not work.

«I need some help doing my homework» would be fine (but that is with the noun help, not the verb).

Thanks forero.

• #13

The verb «help» is followed by an infinitive: She helped me (to) do my homework.

It may be followed by the -ing form in negative sentences of this type, where the meaning of «help» is different:

I couldn’t help noticing that her fingernails were dirty.

• #14

Even I was taught and I have also read it in a grammar book which says…

The verb «help» can be followed by an infinitive , «bare infinitive» and also a «preposition+ gerund».
With no grammatical mistake.
Means.
1- he helped me to do my h.w. (√)
2- he helped me do my h.w. (√)
3- he helped me doing my h.w. (×)
4- he helped me in doing my h.w. (√)

Sentence 3 is wrong..
But 4 is correct…
While 2 is more usual than 1

Hope this will help you

Last edited: Jun 2, 2016

• #15

Hi sagar,

I don’t think I would use your (3).

He helped me by doing my homework is possible, but the meaning changes. Here, he does all the work for me.

• #16

That’s what i said…

Hi sagar,

I don’t think I would use your (3).

He helped me by doing my homework is possible, but the meaning changes. Here, he does all the work for me.

My 3 is wrong..

If we want to use the gerund after the verb «help» We have to use a preposition before that gerund..
It will keep our sentence grammatically correct though the meaning changes…

As in
1- he helped me in doing my work ( means i was doing my work he just helped me )
2- he helped me by doing my work ( means he helped me and did all my work on his own.)
3- he helped me after doing my work. ( he did my work and then helped me in sth)
4- he helped me before doing my work. (He helped me in sth and then he did my work )

My point is that
Help + a person + gerund (×)
Help + a person + «preposition + gerund» (√)

Hope this will help …

Last edited: Jun 2, 2016

• #17

I’m sorry, sagar grammmar — I meant to write «I don’t think I would use your #4 either».

I’ll help you in doing the washing-up.
I’ll help you (to) do the washing -up.

• #18

I’m sorry, sagar grammmar — I meant to write «I don’t think I would use your #4 either».

I’ll help you in doing the washing-up.
I’ll help you (to) do the washing -up.

In my opinion both are correct..
As i have read.

See this picture .
This is from a grammar book the rule is written in the hindi language but it has a sentence using the verb «help»

The book is saying..
— He helped me solved the problem. ( wrong)
We can use «solve», «to solve» or «in solving» in place of «solved» in the sentence to make it correct..

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Last edited: Jun 2, 2016

• #19

I certainly wouldn’t recommend anyone to use «help someone in doing something», since we normally simply use the infinitive. You can compare here frequency of usage:

Google Ngram Viewer

• #20

sagar, thanks very much.

After careful reading your post, I’m totally understand now.

All your example helped me to study about the verb «help».

Especially, your example about difference of prepositions is most.

And velisarius, Thanks.

• #21

I’m sorry, sagar grammmar — I meant to write «I don’t think I would use your #4 either».

i) I’ll help you in doing the washing-up.
ii) I’ll help you (to) do the washing -up.

Assuming those sentences’re all correct, do you think that there is any difference of meaning between those sentences?

• #22

I’m not assuming anything, but in this example:
«A Pilot engaged for airspray work had to supervise the work of persons who helped him in doing the work he himself had to perform.»

I see no difference in meaning. The example is from Law on Industrial Disputes, by Vithalbhai B. Patel
Commentary on sections 1 to 40

I have no way of knowing whether Vithalbhai Patel was educated in India, but perhaps the construction is more common in Indian English. Most (not all) of the examples I could find online were by non-native writers.

Edit: this particular example sounds almost okay to me, but I find it a little ambiguous: does he mean «helped him to do the work» or helped him by doing the work»?

Last edited: Jun 2, 2016

• #23

I’m not assuming anything, but in this example:
«A Pilot engaged for airspray work had to supervise the work of persons who helped him in doing the work he himself had to perform.»

I see no difference in meaning. The example is from Law on Industrial Disputes, by Vithalbhai B. Patel
Commentary on sections 1 to 40

I have no way of knowing whether Vithalbhai Patel was educated in India, but perhaps the construction is more common in Indian English. Most (not all) of the examples I could find online were by non-native writers.

It sounds better like «helped him to do the work» than «to me.

I asked you to assume it for same reason. I found no difference between them.

• #24

Even I was taught and I have also read it in a grammar book which says…

The verb «help» can be followed by an infinitive , «bare infinitive» and also a «preposition+ gerund».
With no grammatical mistake.
Means.
1- he helped me to do my h.w. (√)
2- he helped me do my h.w. (√)
3- he helped me doing my h.w. (×)
4- he helped me in doing my h.w. (√)

Sentence 3 is wrong..
But 4 is correct…
While 2 is more usual than 1

Hope this will help you

The sentences in post no. 14.
1,2 and 4
.all these are fine and can be used without any change in meaning.

• #25

There is not any difference in meaning… — sagar

Oh yeah, good… Thanks.

All of you who wrote any post in this thread… Thanks a lot.

• #26

Sentence 4 might be grammatically correct. But it doesn’t sound as natural as 1 and 2.

• #27

And in my opinion ..
These both are correct but have different meaning..

1- He helped me in doing the work.(i was doing my work and he helped me in that )
2- He helped me by doing the work. ( i wasn’t doing the work he helped me and did all my work himself )

That’s what i think..
being a non native speaker i can only tell you my thinking and how i have seen it’s usage.
It’s your choice believe it or not..

• #28

And in my opinion ..
These both are correct but have different meaning..

1- He helped me in doing the work.(i was doing my work and he helped me in that )
2- He helped me by doing the work. ( i wasn’t doing the work he helped me and did all my work himself )

That’s what i think..
being a non native speaker i can only tell you my thinking and how i have seen it’s usage.
It’s your choice believe it or not..

Sagar, you’re one of best teacher i’ve ever met. Thanks !
There are a lot of people who use English, I think that’s why this forum exist.s
So I don’t care if you’re native or not.

Last edited: Jun 2, 2016

• #29

Sagar, you’re one of best teacher i’ve ever met. Thanks !
There are a lot of people who use English, I think that’s why this forum exist.

It is nice to be helpful .

• #30

Sagar, you’re one of best teacher i’ve ever met. Thanks !
There are a lot of people who use English, I think that’s why this forum exist.
So I don’t care if you’re native or not.

Sagar, you’re one of best teacher i’ve ever met. Thanks !
There are a lot of people who use English, I think that’s why this forum exist.
So I don’t care if you’re native or not.

Sagar, you’re one of best teacher i’ve ever met. Thanks !
There are a lot of people who use English, I think that’s why this forum exist.
So I don’t care if you’re native or not.

There are some mistakes in your post ..
The sentence should be written as..
«You’re one of the best teachers I’ve ever met. «

Thanks..

• #31

There are some mistakes in your post ..
The sentence should be written as..
«You’re one of the best teachers I’ve ever met. «

Thanks..

Yeah, You’ve just proved what i’d said. Thanks again.

• #32

«They helped him in doing the work» does not always mean the same as «They helped him do the work». The latter means they did part of the work; the former could mean they did all or part of the work, or that they did something else while he did the work.

The sentence about the pilot sounds odd to me overall, but the part «helped him in doing the work he himself had to perform» is a little weak/wordy but acceptable with the meaning «by doing work» = «by doing some work».

• #33

Hi Forero,

I don’t think «They helped him in doing the work» can mean «they did something else while he did the work», but I agree that the version with preposition «in» may be ambiguous.

I think it’s rare to find an example of «help in doing» in current usage, but here’s Conan-Doyle (Study in Scarlet):

«Now the skillful workman is very careful indeed as to what he takes into his brain-attic. He will have nothing but the tools which may help him in doing his work…»
Annotated A Study in Scarlet with English Grammar Exercises

• #34

Hi Forero,

I don’t think «They helped him in doing the work» can mean «they did something else while he did the work», but I agree that the version with preposition «in» may be ambiguous.

I agree with you.

Before reading some examples, it’d been weird for me to understand the version with preposition «in».
But after reading them, I think that those versions are same meaning.

«I felt that he was inquiring and looking for something to help him in deciding my length of stay.» (A Good Pair of Boots and A Road to Walk On — C. H. Evers)

Last edited: Jun 2, 2016

• #35

I agree with you.

Before reading some examples, it’d been weird for me to understand the version with preposition «in».
But after reading them, I think that those versions are same meaning.

«I felt that he was inquiring and looking for something to help him in deciding my length of stay.» (A Good Pair of Boots and A Road to Walk On — C. H. Evers)

I take this as «help him as he decides», but it

could

mean «help him to decide».

• #36

I take this as «help him as he decides», but it

could

mean «help him to decide».

Thank you, Forero.

• #37

«I felt that he was inquiring and looking for something to help him in deciding my length of stay.» (A Good Pair of Boots and A Road to Walk On — C. H. Evers)

It’s interesting, as the writer has used the same construction at least three times in the book.

On page 79 — «I went to the credit bureau and told them my problem: they were not at all concerned and they refused to help in correcting it.» (Refused to help correct it.)

On page 198 — «She told me to keep track of every blank call […] by marking it on a calendar, as this would help them in searching their own records.» (This would help them when searching their own records — not equivalent to «this would help them to search their own records»)

• #38

«I felt that he was inquiring and looking for something to help him in deciding my length of stay.» (A Good Pair of Boots and A Road to Walk On — C. H. Evers)

It’s interesting, as the writer has used the same construction at least three times in the book.

On page 79 — «I went to the credit bureau and told them my problem: they were not at all concerned and they refused to help in correcting it.» (Refused to help correct it.)

On page 198 — «She told me to keep track of every blank call […] by marking it on a calendar, as this would help them in searching their own records.» (This would help them when searching their own records — not equivalent to «this would help them to search their own records»)

The refused to help in correcting it .
Can’t be written as
They refused to help correct it.

While This can be exist in my opinion
They refused to help us in correcting this. (√)
They refused to help us correct this (√)

The use of gerund, infinitive, and bare infinitive is applicable when there is an object after the verb «help»

And there is no example come to my mind where we use two successive first form of verbs..do you have any ?

Tell me if I m wrong !!

• #39

«I felt that he was inquiring and looking for something to help him in deciding my length of stay.» (A Good Pair of Boots and A Road to Walk On — C. H. Evers)

It’s interesting, as the writer has used the same construction at least three times in the book.

On page 79 — «I went to the credit bureau and told them my problem: they were not at all concerned and they refused to help in correcting it.» (Refused to help correct it.)

On page 198 — «She told me to keep track of every blank call […] by marking it on a calendar, as this would help them in searching their own records.» (This would help them when searching their own records — not equivalent to «this would help them to search their own records»)

Since the gift’s purpose is to help you in being able to give up the weight, […] (Marion Bilich Weight Loss From the Inside Out: Help for the Compulsive Eater) (‘Purpose is to help you when you’re being able to give up the weight.’ and ‘Purpose is to help you to give up the weight’, I think it could mean either one or both.)

Now I think a phrase including construction ‘in + an infinitive + -ing’ after the verb «help» might be interpreted as ‘when + the infinitive + -ing‘(from now on, I’ll call this A case.) rather than ‘to + the infinitive’(from now on, I’ll call this B case).

Because I think A case could include B case.

I think C.H Ever’s that bold phrase of the sentence on page 79 is exception. I think «in» in that case is a preposition indicating how to help.

Please Tell me if i’m wrong.