Listen just a quick word

1. I
   t’s
   43 thousand. 6

2. Yes,
   I use it a lot in my current job.

3. I
   can let you know next week.

4. Thank
   you. A coffee, please.

5. Yes,
   the address is the same, but my e-mail has

changed.

1. I’d
   love some. Thank you.

2. Well,
   I’m currently responsible for European sales.

3. Yes,
   I can speak French and Spanish.

4. My
   notice period is two months.

Skills (Telephoning: making contact)

1. What kinds of telephone calls do you make in English? What useful telephone expressions do you know?

1. Complete the expressions on the right so they have the same meaning as the ones on the left.

1. Complete these phrases:

A:
Hello ………….. ………….. ………….. ¹
tо
Andrea, please?

В:
………….
…………. ²
she’s not here at the moment. Can I …………
³
a …………
⁴?

A: Yes,
please ………….. ………….. ⁵
Jacques from Intec ………….. ⁶
you

…………..
⁷
her I won’t be able to ………….. ⁸
the training course on Saturday.

She
can ………….. ⁹
me
………….. ¹⁰
if there’s a problem. I’m ………….. ¹¹

0191
498 0001.

В: ОК.
Thank you. Bye.

1. Underline each phrase the speaker uses.

Dave: Hi,
John. Dave’s
here.

J
ohn:
Oh, hello, Dave. How
are things? / How are you? ¹

Dave: Fine,
thanks. Listen, just a quick
word /
quick
question.²

John: Yeah,
go ahead.

Dave: Do
you think you could give
me / let me have ³
the
fax
number for

Workplace
Solutions? I can’t get through to them. Their phone’s always busy
/ engaged.⁴

John: I’ve
got it here
/ right in front of me.⁵
It’s 020 7756 4237.

Dave: Sorry,
I didn’t hear
/
catch
⁶
the
last
part. Did you say 4227?

John: No,
it’s 4237.

Dave: OK.
Thanks. Bye.

John:
No problem. / Don’t mention it.⁷
Bye.

Useful
language

Fast-Track
Inc.

Background

Fast-Track
Inc., based in Boston, US, sells corporate training videos and
management training courses. Fast-Track is looking for a new Sales
Manager for its subsidiary in Warsaw, Poland. Fast-Track advertised
the vacancy only inside the company as it believes in offering career
opportunities to its staff.

The
subsidiary’s recent sales results were poor. Sales revenue was 30%
below target. The reasons are:

• Sales
  representatives are not motivated and staff turnover is high.

• The
  previous manager had no clear strategy for developing sales in the
  area.

• Only
  a few sales contracts were made with client companies’ senior
  managers.

A
new appointment

There
are three candidates for the position of Sales Manager, Central and
Eastern Europe.

They
all already work for Fast-Track either in Boston
or in Poland. The successful candidate will be based in Warsaw. Here
is an extract from the job description for the position.

The
successful candidate will be responsible for:

• developing
  sales, achieving results and increasing
  customer numbers

• managing
  the sales team so that it is more motivated, dynamic and effective

He/She
will be:

• a
  natural leader

• energetic,
  enthusiastic and determined

• confident
  and outgoing

He/She
will have:

• strong
  sales ability

• organizational
  and interpersonal skills

• a
  good academic background and suitable experience

• numeracy
  skills and the ability to handle administration

• linguistic
  ability

The
position will involve frequent travel throughout the region.

Profiles
of the candidates

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