Hello reception said that you wanted a word with me

Contents

  • 1 Diagnostic Test: Modal verbs (2): must, should, have to, ought to, need to
  • 2 Grammar Explanation: Modal verbs (2): must, should, ought to, have to, need to
    • 2.1 Obligation and Necessity
      • 2.1.1 Obligation
      • 2.1.2 Necessity
      • 2.1.3 Other Ways of Expressing Obligation
    • 2.2 Prohibition and Criticism
    • 2.3 Absence of Obligation or Necessity
    • 2.4 Recommendation and Advice
    • 2.5 Logical Deduction and Probability
  • 3 Practice Exercise
  • 4 Hilverstone Fox Watch
  • 5 Answer Key for Diagnostic Test
  • 6 Answer Key for Practice Test

The above mentioned modal verbs like must, should, ought to, have to, need to do not change the form of the present tense, nor do they past or the future form. These forms are mainly used in your academic writing task 2. These verbs cannot be used as their own but, they should be used with the helping verb.

Diagnostic Test: Modal verbs (2): must, should, have to, ought to, need to

Underline the best choice of word(s) in bold in each of these sentences.

Example:

  1. To must/ Having to listen to hip-hop music all evening is my idea of torture!
  2. The landlord ought to/ ought to have taken his responsibilities more seriously.
  3. This company is awful to work for. We must / have to account for every minute of the day.
  4. Do you know if we must/ have to have visas for the Caribbean?
  5. The newspaper shouldn’t have/ mustn’t have printed the rumor without concrete evidence.
  6. What a state my shoes are in! They need/ must be repairing.
  7. We have to/ are supposed to put our bags in the lockers, but most people take them into the gym.
  8. We couldn’t go/ mustn’t have gone into the disco because we were too young.
  9. Polite notice: children do not have to/ are not allowed to play on the grass.
  10. This offer is not open to current employees. Participants must not have/ need not have been employed by the company in the last four years.
  11. We needn’t / needn’t have booked the tickets in advance; there was plenty left.
  12. With our new range of hair products, you mustn’t/don’t have to spend hours caring for your hair.
  13. There wasn’t anyone on the nightclub door so we didn’t need to show/needn’t have shown proof of our age.
  14. As we’re getting a lodger, we’d better / better to have some more keys cut.
  15. Our advice is that even people as young as twenty-five should / must consider a personal pension.
  16. You won’t have to/ had better not tell Shirley what you saw – it will only upset her and she’ll blame you.
  17. The ground’s soaking outside – it must rain/ be raining quite heavily.
  18. If you bring your receipt, there shouldn’t/ mustn’t be any difficulty with a refund.
  19. Lewis must have/ should have been training very hard to develop muscles like that!
  20. I walked into the showroom and saw the car, and I knew I had to have / must have had it.

Grammar Explanation: Modal verbs (2): must, should, ought to, have to, need to

English has a number of different ways of expressing the concepts of obligation and necessity, prohibition, recommendation, and logical deduction. This unit looks at the different modal verbs, as well as some common non-modal verbs and phrases, which we use to express these concepts.

Obligation and Necessity

Form

 

Present must    have (got) to need to should/ ought to
must has/ have (got) to need/needs to should/ ought to
Past had to had (got) to needed to should/ ought to have (done)
Future must will have  to will need to should/ ought to

Must, should and ought to are modal verbs (unlike the need to and have to). They do not change their form in the present tense, nor do they have a past tense or a future form with a will, nor infinitive or participle forms. As an alternative to must or when we can’t use must (e.g. to refer to the past), we usually use have to:

  • Past: The staff and students at the university had to evacuate the campus.
  • Future: The Council must/ will have to find ways of cutting costs next year.
  • Infinitive: It’s difficult to have to stand by and watch your child in pain.
  • Participle: Having to listen to hip-hop music all evening is my idea of torture!

We can express a past meaning of should and ought to by using a modal perfect:

  • They really should/ ought to have consulted their shareholders first.

The need can be used as a modal verb (without to), usually in negatives and questions:

  • Need you shout so? I’m right next to you!
  • We needn’t bother making the bed. The maid will do it.

As an alternative to needing, we can use need to or have to:

Do you need to/have to shout so?

We don’t need to I have to bother making the bed.

  • We can use must, have to and need to with a passive phrase:
  • Democracy must/has to be seen to work.
  • Pulses need to be cooked thoroughly to eradicate the toxins in them.

Obligation

We usually express obligation in English with must or have to:

  • You must arrive in good time for the meeting tomorrow. The MD will be there.
  • Everyone has to register their name and address in order to be able to vote.

The difference in meaning between have to and must be fine and often depends on whether or not the speaker sees the obligation as one they are imposing. We use to have to to express an obligation we see as outside our control, eg. rules imposed by an authority:

  • Students have to wear school uniforms in the sixth form.

We often use must to express an obligation imposed by the speaker:

  • I must get up earlier –  I waste so much time in the mornings.

Must is commonly used for the following situations:

  • To give a strong personal opinion: I believe people must vote at elections.
  • To impose an obligation on oneself: I really must lose some weight.
  • To give instructions: The electricity must always be switched off before repairs are attempted. (In giving instructions, a must is often used with a passive verb.)

Note: However, must express a strong obligation and we do not often use it in face-to-face conversation as it can seem impolite and often inappropriate.

We often use should and ought to as an alternative to must as they express a subjective (often moral) obligation felt by the speaker, but the obligation is weaker than with must:

  • You should treat your neighbours with more respect.

It is possible to use need to to express external obligation, particularly in the future:

  • We’ll need to get our visas sorted out or we won’t be able to stopover in the States.

We use have got to for external obligation like have to. but it is more informal than have to and more common in speech than in writing (have got to is rare in US English):

  • What time have we got to be at the airport tomorrow?
  • [Claim forms have got to be date-stamped before payment will be made.]

 ✓  Claim forms have to be date-stamped before payment will be made.

We use should/ought to + have + past participle for an unfulfilled obligation in the past:

  • You really should have/ought to have registered before term started.
  • The record was finally released eighteen months later than it should have been

Necessity

We can use need to, must and have to to express necessity (i.e. a requirement that results from things other than just commands, rules or laws):

  • All living beings need to/ must/ have to take in sustenance in order to live.
  • I really need to/ must/ have to get some more sleep. I ‘m always exhausted.

Note: It is possible, though quite rare today, to use need without to in questions:

  • Need he really play his music so loudly?

If we want to express a necessity without suggesting who should deal with it, we can use need + -ing form:

  • That poor bird – his cage really needs cleaning

This use has a passive meaning and is similar to the passive infinitive:

  • That poor bird – his cage really needs to be cleaned.

Other Ways of Expressing Obligation

We can use be to for an order from a person in authority:

  • The members of the jury are to report to the judge’s chambers.

We use be obliged to (US: obligated to) or required to informal contexts:

  • We’re obliged to contribute twenty-five percent of the costs of the repairs.
  • Motorists are required by law to wear seat belts in the European Union.

We use be supposed to for a lesser obligation and one that is frequently ignored:

  • We’re supposed to leave our textbooks at school, but we often take them home.

We use be liable to for obligation (often in a legal context):

  • Anyone causing damage will be liable to pay for all necessary repairs.

Prohibition and Criticism

Forms

 

 Present must not         cannot other forms    should not/ought not to
mustn’t (have) can’t may not

is/are not allowed to

shouldn’t

oughtn’t to

Past  – couldn’t was/ were not allowed to shouldn’t have (done)

oughtn’t to have (done)

Future mustn’t cannot may not

will not be allowed to

shouldn’t

oughtn’t to

Meaning and Use

We use must not (usually mustn’t) to express a prohibition (an obligation not to do something) imposed by the speaker or writer:

  • You mustn’t touch that kettle. It’s hot!

To express a weaker, often moral prohibition, we use shouldn’t or oughtn’t to:

  • You really shouldn’t/oughtn’t to speak to your mother like that!

We tend to use shouldn’t more often than oughtn’t to.

To express prohibition by an external authority we often use other modal verbs or non- modal expressions. Mustn’t may appear too strong in these situations:

  • Guests may not use the pool after 11 p.m. (formal)
  • Women can’t/ aren’t allowed to drive in some Arab countries.

Note: It is possible, though not common, to use must not have + past participle for a present prohibition which relates to the past:

  • Entrants must be aged 16 to 25 and must not have done any professional modeling. (The modeling is in the past, but the prohibition is in the present.)

We use couldn’t or wasn’t / weren’t allowed to for prohibition in the past:

  • We couldn’t go into the disco because we were too young.
  • Journalists were shown the disused buildings but they weren’t allowed to enter them.

We use shouldn’t/ ought not to have + past participle to criticize a past action:

  • You shouldn’t have driven through that red light. You could have caused an accident.

We usually use won’t be allowed to or can’t to express prohibition in the future:

  • Let’s eat before we go. We won’t be allowed to/can’t take food into the auditorium.

Absence of Obligation or Necessity

Forms

 

 Present not have to need not
do/does not have to need not

do/ does not need to

Past did not have to  did not need to

need not have (done)

Future will not have to will not need to, need not

Meaning and Use

We usually use don’t have to/ don’t need to to express a lack of external obligation:

 X You mustn’t pay to visit most museums in Britain.

 ✓  You don’t have to pay to visit most museums in Britain. (Entrance is free.)

We use don’t need to/ needn’t for the absence of necessity felt by the speaker. Needn’t tends to express the speaker’s personal opinion more:

  • We needn’t/ don’t need to put the heating on yet; it’s not cold enough.

We use didn’t have to/ didn’t need to for absence of obligation in the past:

  • You didn’t have to/ didn’t need to finish the washing-up. I could have done it.

Note: Need has two past forms: didn’t need to and needn’t have done. We use didn’t need to when we don’t know if the action happened or not:

  • We didn’t need to take warm sweaters, as the weather was so good. (We don’t know if the speaker took warm sweaters or not.)

We use needn’t have + past participle when the action happened but was unnecessary:

  • We needn’t have taken warm sweaters. We could have used the space in our luggage for more books! (We know that the speaker took warm sweaters.)

We use won’t have to, won’t need to or needn’t for the absence of obligation in the future:

  • With one of the new generation of food processors, cooks won’t have to I won’t need to/needn’t peel or chop anymore.

Recommendation and Advice

Forms

 

 
Present
must should ought to had better
must (not) should (not) ought (not) to had better (not)
Future  must (not) should (not) ought (not) to had better (not)

Meaning and Use

We use must for strong recommendations and advice:

  • You really must read Sebastian Faulks’s latest book. It’s stunning!
  • You must do something about that cough. Please go and see the doctor.

Note that this use must is usually heavily stressed in speech.

Recommendation or advice with should or ought to is less emphatic:

  • Even people as young as twenty-five should consider a personal pension.
  • Children ought not to spend long periods in front of a computer screen.

We often use should and ought to with the passive:

  • The underlying shift in public opinion ought not to be exaggerated.

Had better (not) expresses the best thing to do in a particular situation. It often has a sense of urgency and can be a warning or a threat:

  • If the burglars took your keys, you’d better change the locks in case they come back.
  • Your dog had better not dig up my rose bush again!

See also:

  • IELTS Grammar
  • IELTS Grammar books
  • English Pronunciation in use Intermediate pdf

Logical Deduction and Probability

Forms

 

Present must have (got) to should
must (not) have (got) to should (not)
Past must have + past participle have (got) to should (not) have + past participle
Future  must (not) have (got) to should (not)

In this sense, we can also use must, have to and should with the continuous:

  • That disco is so loud. You must be damaging your ears when you go there.
  • You have got to be joking! That was not a foul!
  • The accused should not have been driving at 80 in a built-up area.

Meaning and Use

We use must for something that we believe to be true because of evidence (i.e. we are making a logical deduction):

  • This must be the place – it’s the only restaurant in the street.
  • I thought the eclipse was today, but it must be happening tomorrow.

The opposite of must in this sense is can’t, not mustn’t :

  • This can’t be the place – there’s no one inside and there are no lights on.

It is possible to use ‘have (got) to’ for emphatic logical deduction:

  • There has (got) to be some mistake. I didn’t order this furniture.

We use ‘must-have’ + past participle to express a logical deduction about the past:

  • There was a terrific noise last night. It must have been an explosion.
  • I couldn’t wake you this morning. You must have been sleeping really soundly.

The negative of this is ‘can’t/couldn’t have’ + past participle.

Note the difference between the two past forms ‘must-have’ + past participle and ‘had to’.

  • The Corrs’ new single has been played non-stop. You must have heard it! (deduction)
  • I’ve always loved The Corrs and when I heard they had a new single out, I had to hear it! (obligation imposed by the speaker)

We use should/ ought to for probability and shouldn’t /ought not to for improbability. We believe the statement to be true because of our prior knowledge, experience or present evidence:

  • The plane should be landing about now.
  • There shouldn’t be problems with traffic at that time of the evening.

Note: We rarely use should to ‘predict’ a negative (unpleasant) situation. Instead we use will:

 X  There should be problems with traffic at that time. The roads should be awful.

✓  There’ll be problems with traffic at that time. The roads will be awful.

We use should (not)/ ought (not) to + have + past participle to talk about the probability of an action in the past:

  • I don’t know where our main speaker can be. He should have arrived hours ago.

Practice Exercise

Q 1.

Complete the dialogue with the best words or phrases from the box. Use each word or phrase once only.

do I have to had to has to have to having to must need to
needs obliged to should supposed to will have to

Beth: Hello. Reception said that you wanted a word with me.

Lisa: That’s right. I’m interested in joining your gym. What (1)___ do?

Beth: Take a seat. First, you (2)____fill in this form. It asks for details about you and    your state of health. We want to be sure that you’re fit enough to use the gym.

Lisa: Okay. I have a slight problem with one knee. I twisted it a few weeks ago.

Beth: Well, you really (3) ____tell the instructor about that, then he’ll make sure that your fitness program takes account of it.

Lisa: Fitness program?

Beth: Yes. If you join, you (4)____have an induction session with one of our fitness instructors. He’ll design a program suited to your level of fitness.

Lisa: Oh, that’s good. Now. it’s £30 a month, isn’t it?

Beth: Well, yes, but that’s the special rate if you take out an annual subscription, so you’re (5)____join for the whole year to get that rate. Otherwise, it’s £40 a month.

Lisa: I see. Yes, I think I’ll join for the year. Is there anything else I should know?

Beth: Let’s see … there are some rules, but they’re pretty obvious. Of course, every one (6)____ wear appropriate clothing and footwear. There are lockers outside the gym, so you’re not (7)____ take anything in with you. but we don’t apply that rule very strictly. You’ll probably want to take a towel and a bottle of water in with you anyway: you (8) ____drink plenty of water while you’re exercising, to prevent dehydration.

Lisa: Yes, are there any restrictions, like (9)____ book time ahead in the evenings?

Beth: No. You can use the gym whenever it’s open. Obviously, if you think a piece of equipment isn’t working properly and (10)____ mending, tell an instructor. Also, for your own good, you (11)____tell us if you feel unsure about how to use a particular machine.

Lisa: Of course. Now, the receptionist said I (12)____provide a photo for the membership card, but I’m afraid I don’t have one on me.

Beth: That’s OK. Bring it next time you come. Until then you can use your receipt as proof of membership.

Q 2.

Read the letter on the next page and decide which word or phrase below fits each space. In each case, only one answer is possible. Circle the letters you choose. The first one is given as an example (0).

(o) A. must not B. cannot C. need not
1 A.need not have B. must not have C. had to
2 A. mustn’t have B. shouldn’t have C. needn’t have
3 A. could not B. did not need to C. needed to
4 A. are to B. is obliged to C. aren’t allowed to
5 A. must not B. is liable to C. must
6 A. are required to B. does not have to C. need to
7 A. need not B. does not need to C. have to
8 A. need to B. does not have to C. must not
9 A. are not supposed to B. is not obliged to C. need not
10 A. had to B. will have to C. are to
11 A. shouldn’t be allowed B. oughtn’t to be allowed C. needn’t allowing
12 A. need not have been B. must not have been C. did not have to be

Hilverstone Fox Watch

Dear New Member,

Many thanks for your application form for membership of the HFW (Hilverstone Fox Watch). Before I introduce the club to you, I would like to point out that you (0) __pay your subscription until your membership application has been processed and approved, so those of you who joined at the fete last Saturday (1) ___provided cheques on the spot. Our representative (2) ___accepted your cheques. I am returning them where necessary, with apologies for any inconvenience.

HFW was set up three years ago for two reasons: to lobby for the abolition of fox-hunting – the founder members felt we (3)___do this as the Hilverstone Hunt is so powerful in this area – but also to provide some protection for the urban foxes here, who (4) __subsist on household scraps in some cases. Our meetings are fortnightly but please do not feel that you (5) ___attend each one. All our members, however, (6) ___attend six meetings a year and at least two all-night watches. We (7) ___insist upon this to prevent all of the work from falling on the shoulders of a few people.

One or two words of advice: a lot of people interested in foxes attempt to domesticate them by putting food down for them. Please – you (8) ___do this. For one thing, we (9) ___encourage vermin under local by-laws (and foxes are classed as vermin), but also, we (10)___ try to reintroduce these foxes to their natural habitat, as they are not naturally domestic creatures. Please remember also that female foxes with young cubs can be quite aggressive: children in particular (11) ___to go near them at this potentially dangerous time.

Finally, may I remind you that members of HFW (12) ___involved in the Hilverstone Hunt for at least one year prior to joining.

Thank you once again for your interest. I enclose a timetable of our meetings and events for the next three months, and look forward to welcoming you to one of them.

Yours faithfully,

Jonathan Harker

Q 3.

Complete texts A-C with an appropriate verb or expression. Use the information in the box to help you. The first one is given as an example (0).

Requirements of Course

Course Important Advisable Unnecessary
A Keyboarding skills Access to a computer Prior publishing experience
B Previous experience Keyboarding skills Own computer
C Three GCSEs Good level of English Prior publishing experience/ Computer skills

Desk-Top Publishing

  • Ten-week intensive course for people interested in producing small-scale publications. Applicants for this course (0) _must_ have good keyboarding skills but are not (1)___ to have prior publishing experience. If possible, applicants (2) ____ have access to a computer and Microsoft Publisher, but there are a limited number of machines available at the college.

Desk-Top Publishing

  • Learn how to self-publish from the professionals! We offer Desk-top Publishing courses to suit all schedules and budgets, from five-week intensive courses to year-long evening courses. You (3) ___have your own computer (on our full-time courses) but you (4) ____have some previous experience in publishing. You (5) ____be able to use a keyboard. Call us on 01202 867349

Desk-Top Publishing

  • One-year course. Applicants (6) ___have previous experience in publishing, as part of the course involves work experience with a local printing company. Equally, you are not (7) ____to have good computer skills as all basic training is provided. A minimum of three GCSEs is (8) ___and applicants (9) ___have a good level of English.

Q 4.

Write four statements making deductions about each picture. Use the words and phrases underneath the pictures. The first one is given as an example (0).

  • (daughter) They must ___be waiting for their daughter___
  1. (on/train) She can’t____
  2. (miss/it) She must____
  3. (child/mother) She must____
  4. (phone/parents) She can’t____
  5. (rain) It must___
  6. (slip/banana skin) The man must____
  7. (not/wife) She can’t___
  8. (ambulance) Someone must____

Q 5.

For each of the sentences below, write a new sentence as similar in meaning as possible to the original sentence, but using the word(s) given. The word(s) must not be altered in any way.

  • It looks certain that the orchestra’s instruments are arriving on a later plane.
  • must    ___The orchestra’s instruments must be arriving on a later plan___
  • I strongly recommend you to try this sundried tomato bread.

1. must___

  • There is no obligation to get an international driving license for this country.

2. have____

  • It was stupid of the government to try to break the strike.

3. should____

  • I warn you not to chat up with my girlfriend again!

4. had____

  • We didn’t book the table but it didn’t matter as there was hardly anyone in the restaurant anyway.

5. need____

  • My hair’s much too long. I’ll have to get it cut soon.

6. cutting____           

  • It is essential that you disconnect the gas supply before removing the boiler.

7. be disconnected____      

  • The management will not permit latecomers to enter the theatre until there is a suitable break.

8. allowed____

  • Why do we have to state ethnic origin on official forms these days?

9. required_____     

  • There can be no doubt that the solicitor has received the information by now.

10. must_____

  • It probably won’t be difficult to get tickets for the first night.

11. should_____

  • It is essential that patients have not eaten or drunk anything for three hours before the operation.

12. must_____

Q 6.

Underline six more mistakes to do with modal verbs or expressions from this unit, then correct them.

Minutes of Holmefield Neighbour Care meeting

  1. Sergeant Dibden reminded us that we don’t have to tackle a burglar if one ==> mustn’t
  2. enters our home as this can be very dangerous. He also reminded us that we
  3. are supposed by law to inform the police and our insurance companies of all
  4. keyholders after a break-in.
  5. Mrs. Sanders from Twyfield Close reported that she had been burgled two
  6. afternoons before. The burglar should have got in through an open downstairs
  7. window, although at that time of day there must be plenty of people
  8. around who witnessed the break-in. You’d better report it to the police if you
  9. saw anything as it’s our civic duty.
  10. Mr. Harrison from Dukes Avenue was concerned that he hadn’t taken up an
  11. invitation from a security company to assess his house for security risks, but he
  12. was relieved to discover from Sergeant Dibden that he needn’t have invited
  13. them anyway, as the police can do security checks.
  14. Finally, remember, if you need to speak to a police officer, you can call Sergeant
  15. Dibden at Holmefield police station at any time.

Answer Key for Diagnostic Test

  1. Having to
  2. ought to
  3. have to
  4. have to
  5. shouldn’t have
  6. need
  7. are supposed to
  8. couldn’t go
  9. are not allowed to
  10. must not have
  11. needn’t
  12. don’t have to
  13. didn’t need to show
  14. better
  15. should
  16. had better not
  17. be raining
  18. shouldn’t
  19. must have
  20. had to have

Answer Key for Practice Test

Q 1.

  1. do I have to
  2. have to
  3. must
  4. will have to
  5. obliged to
  6. has to
  7. supposed to
  8. should
  9. having to
  10. needs
  11. need to
  12. had to

Q 2.

  1. A
  2. B
  3. C
  4. B
  5. C
  6. A
  7. C
  8. C
  9. A
  10. B
  11. A
  12. B

Q 3.

  1. required
  2. should
  3. need not/do not have to
  4. must
  5. should
  6. need not/do not have to
  7. required/obliged
  8. required/necessary
  9. should

Q 4.

  1. She can’t have been on the train.
  2. She must have missed it.
  3. She must be the child’s mother.
  4. She can’t have phoned her parents.
  5. It must have been raining.
  6. The man must have slipped on the banana skin.
  7. She can’t be his wife.
  8. Someone must have phoned for an ambulance.

Q 5.

  1. You must try this sundried tomato bread.
  2. You don’t have to get an_
  3. The government should not have tried to_
  4. You had better not chat up_
  5. We didn’t need to book the table as_
  6. My hair’s much too long. It needs cutting soon.
  7. The gas supply must be disconnected before you remove the boiler/before the boiler is removed.
  8. Latecomers will not be allowed to enter the theatre
  9. Why are we required to state
  10. The solicitor must have received
  11. It should not be difficult
  12. Patients must not have eaten or drunk anything

Q 6.

Line 3: supposed ==> obliged/required

Line 6: should have got in ==> must have got in

Line 7: there-must be ==> there must have been

Line 8: You’d better report it ==> You should/ought to report it

Line 12: needn’t have invited ==> didn’t need to invite

Line 14: need ==> need to

third edition

ENGLISH FILE

Pre-intermediate Mini phrasebook

CALLING RECEPTION

You Hear You Say

Hello, reception. Hello. This is room 613.

How can I help you? There’s a problem with the air conditioning. It isn’t working, and it’s very hot in my room.

I’m sorry, sir. I’ll send somebody up

to look at it right now. Thank you.

Good evening, reception. Hello. I’m sorry to bother you again. This is room 613.

How can I help you? I have a problem with the Wi-fi.

I can’t get a signal.

I’m sorry sir. I’ll put you through to IT. Thanks.

AT THE RESTAURANT

You Hear

You Say

Are you ready to order?

Yes, please.

Can I get you something to start with?

No, thank you. I’d like the

tuna with a green salad.

And for you, sir?

I’ll have the steak, please.

Would you like that with fries or a baked potato?

Fries, please.

How would you like your steak? Rare,

Well done.

medium, or well done?

Nothing for me.

OK. And to drink?

Water, please.

Still or sparkling?

Sparkling.

Content and graphics © Oxford University Press. All rights reserved.

2

The tuna for you ma’am, and the steak for

I’m sorry, but I asked for a

you, sir.

green salad, not fries.

No problem. I’ll change it.

Excuse me.

Yes, sir?

Sorry, I asked for my steak

well done and this is rare.

I’m really sorry. I’ll take it back to the kitchen.

TAKING SOMETHING BACK TO A SHOP

You Hear You Say

Can I help you, sir? Yes. Do you have these in an eight?

Just a minute, I’ll go and check.

Here you are, these are an eight. No, thanks. I’m sure they’ll be fine. Do you want to try them on? How much are they?

They’re $83.94. Oh, it says $72.99.

Yes, but there’s an added Oh, OK. Do you take MasterCard? sales tax of 15%.

Sure.

Can I help you? Yes, I bought these about half an hour ago.

Yes, I remember. Is there a problem? Yes, I’m afraid they’re too small.

What size are they? They’re an eight. But I take a UK eight.

Oh right. Yes, a UK eight is a US nine. Do you have a pair?

I’ll go and check. Just a minute.

I’m sorry, but we don’t have these in a nine. But we do have these and

they’re the same price. Or you can Erm…I’ll take this pair then, have a refund. please.

No problem. Do you have the receipt? Yes, here you are.

Brilliant.

GOING TO A PHARMACY

You Hear

You Say

Good morning. Can I help you?

I’m not feeling very well. I think

I have flu.

What are your symptoms?

I have a headache and a cough.

Do you have a temperature?

No, I don’t think so.

Are you allergic to any drugs?

I’m allergic to penicillin.

No problem. This is ibuprofen. It’ll make

How many do I have to take?

you feel better.

Two every four hours.

Sorry? How often?

Two every four hours. If you don’t feel

OK, thanks. How much is that?

better in forty-eight hours, you should

see a doctor.

That’s $6.99, please.

Thank you.

You’re welcome.

ASKING HOW TO GET THERE

You Say

You Hear

How do I get to Greenwich

Go to the subway station at Prospect Park.

Village on the subway?

Take the B train to West 4th Street.

How many stops is that?

Six or seven.

OK. And then?

From West 4th Street take the A train, and

get off at 14th Street.

Could you say that again?

OK. From Prospect Park take the B train to

West 4th Street, and then take the A train to

14th Street. That’s only one stop.

Where’s the restaurant?

Come out of the subway on Eighth Avenue,

go straight on for about 50 yards and take

the first left. That’s Greenwich Avenue. The

restaurant’s on the right. It’s called The Tea Set.

OK, thanks. See you later.

And don’t get lost!

ON THE PHONE

You Hear

You Say

Hello. Broadway Grill.

Oh, sorry. I have the wrong number.

NewYork24seven. How can I help

Hello. Can I speak to Barbara

you?

Keaton, please?

Just a second. I’ll put you through.

… Hello.

Hi, is that Barbara?

No, I’m sorry. She’s not

Can I leave a message, please?

at her desk right now.

Sure.

Can you tell her Rob Walker called?

I’ll call back later.

I’ll give her the message.

You could try her cell phone.

Yes, I’ll do that. Thank you.

I’m sorry, I can’t take your call

at the moment. Please leave a

Hello, Barbara. This is Rob returning

message after the beep.

your call.

NewYork24seven. How can I help

Hello. It’s Rob again. Can I speak to

you?

Barbara, please?

Just a second.

I’m sorry, the line’s busy. Do you

want to hold?

OK, I’ll hold.

Hello.

Hi, Barbara. It’s me, Rob.

Rob, hi! I tried to call you earlier.

What did you want to talk about?

Receptionist: Hello, Reception. What can I do for you?Guest: Hello, I  перевод - Receptionist: Hello, Reception. What can I do for you?Guest: Hello, I  русский как сказать

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Receptionist: Hello, Reception. What can I do for you?
Guest: Hello, I want to stay for a weekend, so I’d like to get some information about your hotel.
R: Yes, please. What would you like to know?
G: First of all, is it far from the city centre?
R: No! Our hotel is located in the city centre. And there are a lot of cinemas and clubs near here.
G: Well, and what about restaurants? Are there any?
R: Of course, there are two bars, a coffee shop and a restaurant with excellent music.
G: Is there a sauna?
R: Sure, solarium and gym, too.
G: OK, but you see the problem is that I have a small child. Is there anybody to stay with him?
R: Don’t worry, we’ll solve your problem, we have a baby-sitter on request and there is a children’s playground.
G: That’s great! And the last thing I want to know, how much is a
family room?
R: That’s $50 per person, per night and the child is free. There is an extra bed in a family room. But would you like us to send you a brochure?
G: That’ll be fine, thank you very much!

0/5000

Результаты (русский) 1: [копия]

Скопировано!

Администратор: Привет, прием. Что может сделать для вас?Гость: Здравствуйте, я хочу остаться на выходные, поэтому я хотел бы получить некоторую информацию о вашей гостинице.Р: Да, пожалуйста. Что вы хотели бы знать?Г: прежде всего, это далеко от центра города?Р – нет! Наш отель расположен в центре города. И есть много кинотеатров и клубов рядом.Г: Ну а как насчет ресторанов? Есть ли какие?Р – конечно, есть два бара, кафе и ресторан с отличной музыкой.Г: есть сауна?Р: Конечно, Солярий и тренажерный зал, тоже.Г: ОК, но вы видите, что проблема заключается в том, что у меня маленький ребенок. Есть ли кто-нибудь, чтобы остаться с ним?Р – не волнуйтесь, мы решим вашу проблему, у нас есть няни по запросу и детская площадка.Г: это здорово! И Последнее, что я хочу знать, сколько этоСемейный номер?Р – это $50 с человека за ночь и ребенок бесплатно. В семейном номере имеется дополнительная кровать. Но вы хотите, мы вышлем Вам брошюру?Г: это будет хорошо, благодарю вас очень много!

переводится, пожалуйста, подождите..

Результаты (русский) 2:[копия]

Скопировано!

Ресепшн: Здравствуйте, Стойка. Что я могу сделать для вас?
Гость: Привет, я хочу остаться на выходные, так что я хотел бы получить некоторую информацию о вашем отеле.
R: Да, пожалуйста. Что бы вы хотели знать?
G: Прежде всего, это его далеко от центра города?
Р: Нет! Наш отель расположен в самом центре города. И есть много кинотеатров и клубов рядом здесь.
G: Ну, а как насчет ресторанов? Существуют ли какие- либо?
R: Конечно, есть два бара, кафе и ресторан с отличной музыкой.
G: Есть сауна?
R: Конечно, солярий и тренажерный зал, тоже.
G: Хорошо, но вы видите проблему является то , что у меня есть маленький ребенок. Есть ли кто — нибудь , чтобы остаться с ним?
R: Не волнуйтесь, мы решим вашу проблему, у нас есть няня по запросу и есть детская площадка.
G: Это здорово! И последнее , что я хочу знать, сколько стоит
семейный номер?
R: Это $ 50 за человека, за ночь и ребенок свободен. Существует дополнительная кровать в семейном номере. Но вы хотели бы , чтобы мы вышлем Вам брошюру?
G: Это будет хорошо, большое спасибо!

переводится, пожалуйста, подождите..

Результаты (русский) 3:[копия]

Скопировано!

секретарша: здравствуйте, прием.что я могу для вас сделать?гость: здравствуйте, я хочу остаться на выходные, так что я хотела бы получить информацию о вашем отеле.да, пожалуйста.что бы вы хотели узнать?G: во — первых, это далеко от центра города?р: нет!наш отель находится в центре города.и есть много кинотеатров, клубов, тут недалеко.G: ну, а что насчет ресторана?существуют ли какие — либо?р.: конечно, есть два бара, кафе и ресторан с прекрасной музыки.G: есть сауна?р.: конечно, солярий, тренажерный зал, тоже.G: хорошо, но проблема в том, что у меня есть маленький ребенок.есть здесь кто — нибудь, остаться с ним?р: не волнуйся, мы решим твои проблемы, у нас есть няня по запросу и имеется детская площадка.G: отлично!и последнее, что я хочу знать, сколько стоитсемейный номер?р: вот 50 долларов на человека, за ночь и ребенок бесплатно.существует дополнительная кровать в семье комнату.но вы хотели бы отправить вам брошюру?G: это будет хорошо, спасибо!

переводится, пожалуйста, подождите..

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  • Но он никогда не отказывается помочь и н
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  • я выпустилась из университета
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  • спасибо большое
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  • Прошлым летом моя бабушка собрала много
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  • Немецкий сложнее чем английский
  • The American Home. American apartments a

A

Изучите следующую ситуацию:

Вы хотите сообщить кому-нибудь о том, что сказал Пол. Есть два способа это сделать:

Вы можете повторить слова Пола (direct speech — прямая речь):
Paul said, ‘I’m feeling ill.’

Или вы можете использовать reported speech — косвенную (непрямую) речь:
Paul said that he was feeling ill.

Сравните?

прямая
косвенная

B

В косвенной речи основной глагол (Paul said that … / I told her that … и др.) и остальная часть предложения обычно находятся в прошедшем времени:

  • Paul said that he was feeling ill.
    Пол сказал, что он плохо себя чувствовал.
  • I told Lisa that I didn’t have any money.
    Я сказал Лизе, что у меня не было денег.

That можно и не использовать, т.е. вы можете сказать:

  • Paul said that he was feeling ill. или Paul said he was feeling ill.

Как правило, форма настоящего времени в прямой речи изменяется на форму прошедшего времени в косвенной речи:

am/is → was

are → were

do/does → did
have/has → had

will → would
can → could

want/like/know/go etc. → wanted/liked/knew/went etc.

Сравните прямую и косвенную речь:

Вы встретили Дженни. Вот кое-что из того, что она сказала в прямой речи:

Позже вы сообщаете кому-то о том, что сказала Дженни, используя косвенную речь:

‘My parents are very well.’

Jenny said that her parents were very well.

‘I’m going to learn to drive.’

She said that she was going to learn to drive.

‘I want to buy a car.’

She said that she wanted to buy a car.

‘John has a new job.’

She said that John had a new job.

‘I can’t come to the party on Friday.’

She said that she couldn’t come to the party on Friday.

‘I don’t have much free time.’

She said she didn’t have much free time.

I’m going away for a few days. I’ll phone you when I get back.’

She said that she was going away for a few days and would phone me when she got back.

C

The past simple (did/saw/knew и т.д.) обычно может оставаться таким же и в косвенной речи, или вы можете изменить его на the past perfect (had done / had seen / had known и т.д.):

direct

Paul said: ‘I woke up feeling ill, so I didn’t go to work.’

reported

Paul said (that) he woke up feeling ill, so he didn’t go to work. или
Paul said (that) he had woken up feeling ill, so he hadn’t gone to work.

Упражнения

1. Вчера вы встретили своего друга, Стива. Вы давно его не видели. Вот кое-что из того, что Стива вам сказал:

1. I’m living in London.

2. My father isn’t very well.

3. Rachel and Mark are getting married next month.

4. My sister has had a baby.

5. I don’t know what Frank is doing.

6. I saw Helen at a party in June and she seemed fine.

7. I haven’t seen Diane recently.

8. I’m not enjoying my job very much.

9. You can come and stay at my place if you’re ever in London.

10. My car was stolen a few days ago.

11. I want to go on holiday, but I can’t afford it.

12. I’ll tell Chris I saw you.

Позже этим днем вы сообщаете другому другу то, что вам сказал Стив. Используйте косвенную речь.

  1. Key

Key

2. Сейчас вам говорят одно, в то же время еще недавно вам говорили об этом совсем противоположные вещи. Закончите ответы.

  1. A: That restaurant is expensive.
    B: Is it? I thought you said

  2. A: Sue is coming to the party tonight.
    B: Is she? I thought you said she

  3. A: Sarah likes Paul.
    B: Does she? Last week you said

  4. A: I know lots of people.
    B: Do you? I thought you said

  5. A: Jane will be here next week.
    B: Will she? But didn’t you say

  6. A: I’m going out this evening.
    B: Are you? But you said

  7. A: I can speak a little French.
    B: Can you? But earlier you said

  8. A: I haven’t been to the cinema for ages.
    B: Haven’t you? I thought you said

Key

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