Excel and word not working

You might get this error when you start the Office 2021, Office 2019, Office 2016, or Office 2013 versions of Excel, Word, Outlook, PowerPoint, Publisher, or Visio on your PC:

Microsoft Excel has stopped working.

Microsoft Word has stopped working.

Microsoft Outlook has stopped working.

Microsoft PowerPoint has stopped working.

Microsoft Visio has stopped working.

Microsoft Publisher has stopped working.

Before you try any of the resolutions in this article, it’s important to make sure that Office is fully up-to-date. If you still get «stopped working» errors after installing Office updates, choose Most Office apps or Outlook and follow the troubleshooting options in the order they are presented.

Try these solutions in the order listed below.

Instructions on this tab apply to Excel, Word, PowerPoint, Publisher, and Visio. Click the header for more instructions.

1. Open any Office app, such as Word, and create a new document.

2. Go to File > Account (or Office Account if you opened Outlook).

3. Under Product Information, choose Update Options > Update Now.

   Note: You may need to click Enable Updates first if you don’t see the Update Now option right away.

4. Close the You’re up to date! window after Office is done checking for and installing updates.

Certain add-ins may cause compatibility issues that cause a «stopped working» error with Office apps. A quick way to find out is by starting the Office app in Safe Mode. To do this, follow these steps:

1. Click the Search icon and type «run», then click the Run app that appears in the search results.

   • In Windows 10, Windows 8.1, and Window 8, right-click the Start button (lower-left corner), and choose Run.

   • In Windows 7, click Start > Run.

2. Type one of these commands:

   Note: If you get a «can’t find» error after typing the command, check if you included a space between the app name and /safe.

   • Type excel /safe and press Enter to start Excel.

   • Type winword /safe and press Enter to start Word.

   • Type powerpnt /safe and press Enter to start PowerPoint.

   • Type mspub /safe and press Enter to start Publisher.

   • Type visio /safe and press Enter to start Visio.

To ensure the Office app is in Safe Mode, check the title bar. You should see something like: Microsoft Excel (Safe Mode).

If the Office app doesn’t start in Safe Mode, the problem isn’t with add-ins. Try repairing Office or uninstalling and reinstalling it instead. If that still doesn’t work, you should have the latest device drivers installed on your PC.

If the Office app starts in Safe Mode, disable the application add-ins and COM add-ins one at a time:

1. With the Office app still in Safe Mode, click File > Options > Add-Ins.

2. Check the Manage list for Add-ins options, such as Word Add-ins or Excel Add-ins, and then click Go. If you can’t find an Add-ins option specific to the Office app in the Manage list, choose COM Add-ins instead.

3. Uncheck one of the add-ins in the list and click OK.

   Note: Some older add-ins are known to cause problems. Uncheck these add-ins first if they are in your list: Abbyy FineReader, PowerWord and Dragon Naturally Speaking.

4. Restart the application (not in Safe Mode this time).

If the Office app starts, there’s a problem with the add-in you unchecked. We recommend you visit the company website for the add-in to check for an updated version you can install. If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC.

If the Office app doesn’t start, repeat the steps to uncheck the other add-ins one by one. If there was another Add-ins option in the Manage list, such as COM Add-ins, repeat this process for those add-ins as well. If all add-ins are unchecked and you still can’t open your Office application, the problem isn’t related to add-ins. Try some of the other troubleshooting options provided in this article.

Older versions of these add-ins are known to cause problems with Office 2016 or Office 2013 applications:

• ABBYY FineReader

• Dragon Naturally Speaking

If this didn’t resolve your issue, click the next header, below.

This step is useful if one of the Office app is damaged or corrupted. Try a quick repair first, and if that doesn’t work, try the online repair. For more information, see Repair an Office application.

If this didn’t resolve your issue, click the next header, below.

Older Windows device drivers may be incompatible with your Office application. You should run a Windows or Microsoft update on your PC to ensure you have the latest drivers. To do this, follow these steps:

For Windows 11:

1. Select the Start button.

2. Type «settings» in the Search box.

3. Select Windows Update.

4. Select Check for updates.

5. If updates are available, select Install.

For Windows 10:

1. Select the Start button.

2. Select Settings > Update & security > Windows Update.

3. Select Check online for updates from Microsoft Update.

4. If updates are available they should automatically be installed on your PC.

For Windows 8.1 and Windows 8:

1. On the Start screen, click Settings on the Charms Bar.

2. Click Change PC Settings.

3. In the PC Settings app, click Windows Update.

4. Click Check for updates now.

For Windows 7:

1. Click Start.

2. Type Windows Update in the Search programs and files box.

3. In the search results, click Check for updates.

4. If updates are available, click Install.

If the problem continues to occur after updating Windows, you should check to make sure that these specific drivers are up-to-date: video card, printer, mouse, and keyboard. Drivers for these devices can usually be downloaded and installed directly from the manufacturer’s website.

Also, if you have a laptop, you should check the manufacturer’s website for any updated files related to the laptop. For example, there’s a known issue with an older DisplayLink User Mode Driver that certain laptops use. To update the DisplayLink driver you need to go to the manufacturer’s site.

1. Select the button below to download and install the Office uninstall support tool.

   Download

2. Follow the steps below to download the uninstall support tool according to your browser.

   Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

   Edge or Chrome

   • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

     

   Edge (older) or Internet Explorer

   • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

     

   Firefox

   • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

     

3. Select the version you want to uninstall, and then select Next.

4. Follow through the remaining screens and when prompted, restart your computer.

   After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

   Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007

If this didn’t resolve your issue, click the next header, below.

Instructions on this tab apply to Outlook.

Problems with the existing Outlook profile could cause this error to appear when try starting Outlook. A quick fix is to create a new profile to replace the existing one and to re-add your email accounts to the new profile. To do this, follow the information in this article: Create an Outlook profile.

If this didn’t resolve your issue, click the next header, below.

This step is useful if one of the Outlook files is damaged or corrupted. Try a quick repair first, and if that doesn’t work, try the online repair. For more information, see Repair an Office application.

If this didn’t resolve your issue, click the next header, below.

1. Select the button below to download and install the Office uninstall support tool.

   Download

2. Follow the steps below to download the uninstall support tool according to your browser.

   Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

   Edge or Chrome

   • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

     

   Edge (older) or Internet Explorer

   • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

     

   Firefox

   • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

     

3. Select the version you want to uninstall, and then select Next.

4. Follow through the remaining screens and when prompted, restart your computer.

   After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

   Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007

If this didn’t resolve your issue, click the next header, below.

Older Windows device drivers may be incompatible with Outlook. You should run a Windows or Microsoft update on your PC to ensure you have the latest drivers. To do this, follow these steps:

For Windows 10:

1. Select the Start button.

2. Select Settings > Update & security > Windows Update.

3. Select Check online for updates from Microsoft Update.

4. If updates are available they should automatically be installed on your PC.

For Windows 8.1 and Windows 8:

1. On the Start screen, click Settings on the Charms Bar.

2. Click Change PC Settings.

3. In the PC Settings app, click Windows Update.

4. Click Check for updates now.

For Windows 7:

1. Click Start.

2. Type Windows Update in the Search programs and files box.

3. In the search results, click Check for updates.

4. If updates are available, click Install.

If the problem continues to occur after updating Windows, you should check to make sure that these specific drivers are up-to-date: video card, printer, mouse, and keyboard. Drivers for these devices can usually be downloaded and installed directly from the manufacturer’s website.

Also, if you have a laptop, you should check the manufacturer’s website for any updated files related to the laptop. For example, there’s a known issue with an older DisplayLink User Mode Driver that certain laptops use. To update the DisplayLink driver you need to go to the manufacturer’s site.

You may also want to see Outlook not responding, stuck at «Processing,» stopped working, freezes, or hangs.

We’re listening!

We last reviewed this topic on November 3rd, 2021 based on your comments. If you found this article helpful, and especially if you didn’t, please use the feedback controls below to let us know how we can make it better.

Our solutions work for Word, Excel, PowerPoint and Office 365

by Milan Stanojevic

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he… read more

Updated on October 31, 2022

Windows 10 users have reported an issue regarding Microsoft Office versions 2010 and 2013, where products like Word, Excel, or PowerPoint will not open and return no error or prompt.

In the reports submitted by Windows 10 users, Microsoft’s Office suite worked fine for a period of time, and for no apparent reason, the shortcuts of the different Office components stopped launching the program.

Microsoft Office didn’t return any error or give any prompt when this issue presented itself. But, by following the steps below, let’s hope that you will be able to solve your problems.

Why is my Office 365 not opening?

Sometimes the applications might encounter bugs, and this can result in We’re getting things ready Office error while trying to run certain apps.

Few users reported that MS Office shortcuts are missing from the Start Menu thus making them unable to run any of these apps.

Issues with your Microsoft account can also lead to various problems, one of them being There are problems with your account Office error.

How do I fix Microsoft Office not opening?

In this article

• Why is my Office 365 not opening?
• How do I fix Microsoft Office not opening?
• 1. Use Task Manager
• 2. Go to the source
• 3. Use Safe Mode
• 4. Use a Microsoft Office alternative
• 5. Repair or Reinstall
• 6. Install Windows updates
• 7. Uninstall Windows updates
• 8. Disable Add-Ins
• 9. Make sure Office is activated
• 10. Remove Word Registry Keys
• 11. Remove old printer drivers

1. Use Task Manager

If you’ve tried to open Microsoft Office Word (for example) from your Windows 10 computer or laptop and it didn’t do anything, try opening the Task Manager.

Press Ctrl + Shift + Esc or right-click on the Taskbar and select Task Manager and take a look either through the opened apps or under the Details tab, where you will find it as WINWORD.EXE.

If you see the process there, this means that Windows 10 thinks the program is open and will not do anything about it. In this case, try to create a new document and right-click it, and select Edit.

In some cases, this method has proven useful and might help you in a tight spot.

2. Go to the source

If your Microsoft Office shortcuts don’t do anything when you try to launch them, then there might be an issue of communication between the shortcut itself and the actual executable it should open.

Depending on what Office version you’ve installed, you should find them in one of these locations:

• C:Program FilesMicrosoft OfficeOffice14
• C:Program Files (x86)Microsoft OfficeOffice14

Try launching the tool you need from here, if it works, then your shortcut was to blame. Create a new shortcut for the Office components you use and replace the faulty ones.

3. Use Safe Mode

Starting an Office product in Safe Mode is pretty simple, as it was in previous Windows versions.

Just open the Run utility (Windows key + R) and type in the name of the product you want to follow by /safe.

For example, if you wish to open Microsoft Excel in Safe Mode, type in excel /safe.

5. Repair or Reinstall

1. Press the Windows key and type apps in the search box, then click the Apps & features result.

2. Here, type office inside the search bar, then click the Microsoft Office result.

3. Click on Advanced options.

4. Scroll down, then click the Repair button. By using this option, your app’s data won’t be deleted, but the app’s files will be checked for any damage or corruption.

5. Alternatively, you can use the Reset button in case repairing the app didn’t work. In this case, your app data will be lost as well.

The built-in Reset option for Microsoft Office will uninstall and reinstall the application, thus fixing the Microsoft Office not opening issue.

You can choose to fully reset the app or merely repair it, thus preserving your app data for later use. Choose the appropriate option according to your needs.

6. Install Windows updates

Microsoft regularly releases updates for Microsoft Office (and other in-house features and programs) through Windows Update.

So, if your current version of Office is disrupted in some way, there’s a chance a new update will fix it. And it doesn’t necessarily need to be an Office update.

Maybe some other features installed on your computer are interfering with Office, preventing you from accessing it. In both cases, installing fresh updates can resolve the problem.

To install the latest updates on your computer, simply go to Settings > Update & Security, and check for updates.

If you’re having issues opening the Setting app, take a look at this article to solve the issue.

7. Uninstall Windows updates

1. Go to Settings. Now, go to Updates & Security, followed by Windows Update.
2. Go to Update history > Uninstall updates.
3. Now, find the latest Office update installed on your computer (you can sort updates by date), right-click it, and go to Uninstall.
4. Restart your computer.

Now, let’s do the total opposite of the previous solution. If the problem started to manifest after you’ve updated your Office suite, then you can easily uninstall the latest updates and see if this fixes your problem.

8. Disable Add-Ins

1. Open the troublesome app.
2. Go to File > Options.
3. Click Add-Ins, and then disable all add-ins.
4. Restart the program, and run it without any add-ins enabled.

Sometimes, damaged add-ins may block your Word/Excel/PowerPoint from opening any document.

Since you can’t know for sure which add-in causes the problem, we recommend uninstalling all of them and then installing one by one again.

Read more about this topic

• FIX: Microsoft Publisher won’t open on Windows 10
• The file couldn’t open in Protected View [Excel, Word]
• Outlook keeps asking for your password? Here’s the fix

That way, you’ll be able to find out which one causes problems. The task is time-consuming, but you don’t really have too many choices.

9. Make sure Office is activated

If your copy of Microsoft Office Suite is not genuine, you won’t be able to open any Office app. Technically, you’ll be able to open any program normally, but you can’t do anything with it.

You can’t create new documents, or open and edit existing documents. It’s just an empty shell. So, make sure your Office is properly activated, and try to run in once again.

10. Remove Word Registry Keys

1. Go to Search, type regedit, and open Registry Editor.
2. Navigate to one of the following paths:
   • Word 2002: HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0WordData
   • Microsoft Word 2003: HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData
   • Word 2007: HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData
   • Word 2010: HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData
   • Microsoft Word 2013: HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0Word
   • Word 2016: HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Word
3. Now, just click on the Data key, and delete it.
4. Restart your computer.

If you specifically have problems with opening Word, we’ll try to delete some registry keys. Hopefully, the program will work after that.

11. Remove old printer drivers

And finally, some users have also reported that having old printer drivers installed on your Windows 10 PC prevents Microsoft Office from working. You have to remove your old printer drivers and install up-to-date ones.

Alternatively, you can use dedicated uninstaller software to automatically remove old printer drivers from your PC.

Third-party uninstaller software can scan your PC for any leftover files related to your specific app and permanently remove them.

After you finish removing your old drivers, check to see if the problem persists.

That’s about it. We certainly hope at least one of these solutions helped you resolve the problem with Microsoft Office.

Keep in mind that this problem mainly occurs with Microsoft Word. However, we’ve detailed solutions that apply to all Office programs, nevertheless:

• Microsoft Word not opening
  • There are times when trying to open any Word document leads to the same result: you just cannot get passed the opening blue box.
• Word documents not opening
  • Users often complain that double-clicking a Word document (.doc or .docx) is useless. They cannot open a Word file or the file icon is blank.
• Microsoft Office won’t open on Windows 10
  • Even more, you may face the unfortunate situation of having Office completely unable to open. Apply the above solutions and confirm the one that’s successful in your case.

If you have any comments, questions, or suggestions, just let us know in the comments down below.

Some Microsoft Office users are facing issues with Word, Exel, and PowerPoint applications. Whenever they try to open any of these applications, they receive an error message that says “Word has run into an error.” The same error message appears while opening Excel and PowerPoint too. According to the affected users, clicking on the Repair Now button does not fix the problem and when they click on the Help button, it closes the Microsoft Office application. If you are facing such an issue with Microsoft Office applications, like Word, Excel, or PowerPoint, the solutions provided in this article may help you fix it.

If this issue occurs on your system, you will see any of the following error messages:

• We’re sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?
• We’re sorry, but Excel has run into an error that is preventing it from working correctly. Excel will need to be closed as a result. Would you like us to repair now?
• We’re sorry, but PowerPoint has run into an error that is preventing it from working correctly. PowerPoint will need to be closed as a result. Would you like us to repair now?

Here’s how to fix Word, Excel, PowerPoint has run into an error that is preventing it from working correctly problem once and for all.

1. Run the Office application as an administrator
2. Run Program Compatibility Troubleshooter
3. Delete some keys from Windows Registry
4. Repair Office
5. Change your default printer
6. Troubleshoot in a Clean Boot state
7. Uninstall and reinstall Office

Below, we have described all these fixes in detail.

1] Run the Office Application as an administrator

Sometimes, problems occur due to administrative permissions. You can check this by running the affected Office application as an administrator. The steps to do this are as follows:

1. Click on Windows Search.
2. Type the name of the affected Office application.
3. Right-click on the Office application in the search results and select Run as administrator.
4. Click Yes in the UAC prompt.

If the error disappears and you are able to use the Office application, you can check for Office updates. If any updates are available, Microsoft Office will install them. After this, the problem should disappear. If not, try the next solutions.

2] Run Program Compatibility Troubleshooter

Running the Program Compatibility Troubleshooter has fixed the problem of some users. You can also try this method for the affected Office application. The process is explained below:

Right-click on the desktop shortcut of the affected Office application and select Troubleshoot compatibility. If the shortcut icon is not available on your desktop, click on Windows Search and type the name of the Office application. After that, right-click on it and select Open file location. This will open the Program Compatibility Troubleshooter.

The Program Compatibility Troubleshooter will take some time when you launch it. After that, it will display two options. You have to select the Troubleshoot program option. Now, click I don’t see my problem listed.

Select the previous version of Windows (Windows and click Next. Now, click on the Test the program button. Click Yes if you receive the UAC prompt. After that, Windows will open the Office Application. The error message should not occur this time.

Now, close the Office application and click Next in the Program Compatibility Troubleshooter. Click Yes, save these settings for this program.

Related: Microsoft Excel Document not saved

3] Delete some keys in Windows Registry

You are going to delete some keys from the Windows Registry. Follow all the steps carefully because deleting or modifying the wrong key in the Registry Editor can cause serious problems with your system. We recommend you backup your Registry on a hard drive and create a System Restore Point before proceeding ahead.

Press Win + R keys. When the Run command box appears on your screen, type regedit and click OK. Click Yes in the UAC prompt. This will open the Registry Editor.

Go to the following path:

HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Common

Expand the Common folder by double-clicking on it and delete the following subfolders:

1. Experiment
2. ExperimentEcs
3. ExperimentTas
4. Open the Licensing folder and delete the CurrentSkuIdForApp folder. If the folder is not there, skip this step. Do not delete the Licensing folder.

4] Repair Office

The affected users have tried repairing Office by clicking on the Repair button in the error message but it did not fix their problem. You should try running an Online Repair for Microsoft Office. The online repair has fixed the problems of many users.

5] Change your default printer

Sometimes, the problem occurs when the Office application is not able to access the default printer. Change your default printer and check if the issue persists. You will find the option to change the default printer.

Read: PowerPoint is not responding, keeps crashing, freezing, hanging or has stopped working.

6] Troubleshoot in a Clean Boot state

One possible cause of the problem that you are currently facing is the conflict between the Office application and a third-party application. To identify the problematic software, start your computer in a Clean Boot state and then open the Office application. If the problem disappears in the Clean Boot state, one of the disabled applications is the culprit. Now, enable some of the disabled programs in the Clean Boot state and then launch your computer in the normal mode. Launch the affected Microsoft Office application. If the problem occurs, one of the apps that you have just enabled is causing the problem. Start disabling those enabled apps one by one and launch the Office application each time you disable the app. This process will help you identify the problematic app.

Once you find the problematic app or software, consider uninstalling it. Or you can check if there is an updated version available for the software on its official website. If yes, install its latest version.

7] Uninstall and reinstall Office

The last step to get rid of this error on Office applications is to uninstall and reinstall Microsoft Office. You can uninstall Office either from the Control panel or from the Windows 11/10 Settings app.

How do you fix we’re sorry but Word has run into an error?

This error prevents Microsoft Word from working properly and makes it unusable for the users. If you receive this error on your Microsoft Word application, first, launch Word as administrator and check if the issue persists. If the error does not occur, you can update Office. If this does not help, running an online repair can fix the problem.

Why is my Excel and Word not working?

If you find that Excel and Word are not working, freezing, crashing, or not responding, you can try some fixes, like:

• Disable Add-ins one by one and then check if the issue persists. This method will help you find the problematic Add-in (if any).
• Check for Windows Updates.
• Sometimes the problem occurs due to permission issues. Launch Excel and Word as administrator and check if this brings any changes.
• Repair Microsoft Office.
• Turn off the Protected View.

We hope the solutions provided in this article helped you fix the problem.

Read next: Outlook is not responding, keeps crashing, has stopped working, freezes or hangs.

So for background, I’ve had my pc for about two years now but have just bought a new CPU, GPU and completely revamped my system. I also have an enterprise version of Office 365 because I need it for my job. I used to have no problem opening up any excel of word files but it has now become a problem because I can’t access files in either applications.

The problem happens whenever I try to open an excel or word file. I am able to click on the file and it’ll show the word logo and it’ll say loading and then it will crash, the same thing will happen with excel files. The thing is, sometimes it will work and I will be able to open a file successfully but that happens very far and few between. I have tried reinstalling office 365 multiple times and that has done nothing, PowerPoint and Outlook still work perfectly so I am confused on what the issue is. I also don’t have any add-ins for either excel or word so I doubt there is a problem with corrupt files. If anyone has any idea of what I can do I would be super appreciative. Thanks.

Related articles

Word Shortcuts: an overview of the best ones

Word shortcuts make working with the popular word processing program quicker and easier. Whether you are copying text, printing a document or changing the formatting – many commands do not need a mouse click to be activated. Thanks to shortcuts, you can work faster and more effectively. Here is a list of the most common Word shortcuts.

Word Shortcuts: an overview of the best ones

Excel is not responding: What to do when Excel is not working

Excel is not working: As a Microsoft Office user, you’ve no doubt experienced this issue before. Excel freezes and suddenly stops responding for a number of reasons. These can include problematic add-ins or other issues that are not caused by Excel itself, such as printer settings or issues with antivirus software. We’ll show you how you can easily fix this problem yourself.

Excel is not responding: What to do when Excel is not working

How to turn spell check on and off in Word

In this guide, you’ll learn how to turn spell check on and off in Word. If you want to check your spelling in Word, you can set the application to automatically display misspelled words and grammatical errors. Word can also suggest corrections, which you can accept or ignore. You can show or hide these highlighted errors at any time.

How to turn spell check on and off in Word

What to do if spell check isn’t working in Word

Has spell check stopped working in Microsoft Word? If so, it’s usually either turned off or the text is formatted in the wrong language. Usually, all you have to do is select the correct language so that only actual spelling errors are marked with wavy red lines. Incorrectly formatted styles can also cause the spell check to stop working.

What to do if spell check isn’t working in Word

Hi Guys,

We are having a problem with numerous staff, where they open an excel or word file, and the program goes not responding, sometimes it lasts 5-20 seconds, but other times it takes more than 5 minutes to come good. It doesn’t happen every time, but often enough that I have several open tickets regarding the problem.

It can happen to files on network share or local files.

I have had the users make sure the files are saved as xlsx instead of xls.

I have tried disabling the antivirus (Symantec Endpoint Protection 12.1), no difference.

All running 64 bit win 7, and 32 bit Office 2010, with no office addons, this did not happen on 32bit XP, with Office 2010.

I can see from different forums that many people have had this issue, but none seem to have a resolution. Has anyone overcome this problem?

Cheers