Example process document word

Businesses of all sizes and across all industries rely on multiple processes in order to function smoothly. Documenting business processes can help companies identify inefficiencies, implement changes, and provide uniform understanding of how a process works and who is involved. A process document compiles information about a specific process by detailing the necessary steps, and serves as a reference guide. Having this information in writing helps ensure that workflows are operating according to guidelines, provides structure for process management, and assists with knowledge transfer when employees change roles or when training new hires. From defining consistent standards to improving business performance, there are many reasons to document processes.

To save you time with process documentation, download one of the free Microsoft Word or Excel templates below and create a customized, reusable document for your business.

Business Process Document Template — Word

Business Process Document Template

Create a formal business process document using this outline for Microsoft Word. The template includes typical sections for documentation — including process purpose, flow, roles, and other details — and can easily be edited to suit your particular needs. Simple formatting makes this template easy to use and share with team members, stakeholders, and other interested parties.

‌ Download Business Process Document Template — Word

Simple Process Document Template — Excel

Simple Process Document with Flowchart Template

This documentation template provides a basic format for entering process details along with a flowchart for visual mapping. Customize the template by editing or adding sections based on your specific business and project. Since this is an Excel template, you can also add new sheets for tracking and analyzing process measurements. Print the template by saving it as a PDF file.

‌ Download Simple Process Document Template — Excel

Business Process Flowchart — Excel

Business Process Flowchart Template

Use this flowchart template for process mapping and add it to your business process document. Flowcharts are often created using Visio or other mapping software, but this simple template provides symbols that you can cut and paste for an easy and cost-effective solution. Create a visual representation of each step in a business process.

‌ Download Business Process Flowchart — Excel

Process Documentation Benefits

Process documentation can affect not only the efficiency of individual processes, but also the overall performance within a business. Here are a few of the potential benefits that can result from accurate documentation:

  • Facilitate Transitions: Documentation can provide a close-up look at a given process as well as a larger context for how it fits with other business practices. This information is useful for determining how to integrate multiple processes or to make changes to an individual process. For example, if you’re switching from a manual process to automation, having a process document in place can help ease the transition.
  • Improve Communication: Having a process guide encourages mutual understanding across an organization, which supports planning and implementation for new projects or process changes. It can also streamline training for new employees or when outsourcing projects. The documentation process can also spark discussion among stakeholders, potentially leading to innovation and improvement.
  • Provide Structure: Defining the boundaries and control points for a process provides clarity about procedures and outcomes to help ensure it is being carried out efficiently.
  • Reduce Costs: If you can increase efficiency while improving quality, the result is likely to be a boost to your bottom line and to customer satisfaction.

For all the advantages of process documentation, there can also be some drawbacks. For instance, if a process is recorded incorrectly, the document will be inaccurate and potentially harmful. The person responsible for documentation should have a thorough understanding of the process or be part of a team of stakeholders that can help ensure accuracy. Having clear guidelines for process management procedures can provide structure and accountability for whoever is developing the document. A project may also be slowed down initially as the documentation process takes place, but ultimately it should support efficiency and expedite any changes to a process that might be needed in the future.

Best Practices for Documentation

A clear and concise process document can help manage timely changes and provide a valuable reference guide. To be effective, it needs to be thorough and well-written so that readers can utilize the document. Here are some best practices and tips to keep in mind:

  • Watch for possible improvements while going through the documentation process.
  • Review documents regularly and revise them as processes change. Keep track of process changes by including a “change history” section in the document.
  • Solicit feedback from employees involved in a process to get details on how activities are executed, the importance of different steps, and other relevant insights.
  • Include images and flowcharts to illustrate process steps.
  • Use a template for process documentation in order to standardize the approach and final document.
  • Create separate documents for individual processes rather than grouping them together in a single document.

The above tips apply to documenting business processes. This is different from software documentation, a term that can apply to various stages of software development, from documentation during planning and management to creating user manuals for final products.

What to Include in a Business Process Document

Making a process document can be as simple as following the outline of a template, but you’ll need to customize it to fit the needs of a specific business. Once the template has been fine-tuned, it can serve as a guide for others within an organization to follow. Below are sections commonly included in a process document:

  • Process Name: Sum up the process with a descriptive name that distinguishes it from other processes.
  • Introduction: This section may include background information, describe the purpose of the process, and explain the process scope. A scope statement can include both what is and is not included in a process. You may also choose to include an applicability matrix for a quick, visual guide to the process scope and roles involved.
  • Process Inputs: Identify what input or need triggers the start of the process.
  • Process Boundaries: Define clear parameters for where a process begins and ends.
  • Process Flow: Use a flowchart or list all of the tasks involved in a process and their organization. Providing a visual illustration of the steps in a process can help readers quickly understand how it flows from start to finish.
  • Process Outputs: This may be an actual product or less tangible result, but all processes have a purpose that they are designed to achieve. An output may actually be outside of the defined boundaries of a process, but knowing the expected outcome is relevant to understanding a process.
  • Exceptions: Outline the exception management process, which is how exceptions to the normal process flow will be handled when they arise.
  • Roles and Responsibilities: Multiple people may be responsible for carrying out different aspects of a business process. Include a list all of the roles and their associated responsibilities so that it’s clear who to contact when a problem occurs or a change needs to be implemented. Some process documents include a decision matrix to illustrate who can make decisions about different elements of a process.
  • Process Approval: Outline procedures for reviewing, revising, and approving process documents.

A process document may also include specific measurements for tracking process performance, a reference section for citing other documents, and a change history for recording updates.

Process Documentation for Healthcare Organizations

Healthcare organizations rely on accurate, real-time clinical documentation and process records to make quick, agile decisions, track, analyze, and report on the progress of a patient, clinical study, or other health-related research, and facilitate communication across the organization.

Documentation is also necessary for healthcare providers when evaluating claims and reviewing patient information. Additionally, healthcare companies must abide by stringent security measures, ensuring that all processes, data, and health information are securely stored, tracked, and maintained. To ensure optimal quality of care, foster communication between providers and patients, and maintain confidentiality of data and information, you need a powerful, real-time tool that empowers healthcare organizations to effectively manage documentation.

Smartsheet is a work execution platform that enables healthcare companies to improve work efficiency, scale repetitive processes, and securely store and share protected health information. Track and manage important documents in one centralized location and share reports with authorized team members, while maintaining top-level data security and protection under HIPAA regulatory requirements.

Interested in learning more about how Smartsheet can help you maximize your efforts? Discover Smartsheet for Healthcare.

Improve Process Document Management with Smartsheet

Empower your people to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as those needs change. 

The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed. 

When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time. Try Smartsheet for free, today.

Research Templates

Documentation of process is a flowchart with the exact steps required to perform a procedure. The term was first used by the National Irrigation Agency in the late 1970s in the Philippines as part of a project that saw social scientists document the processes used by farmers in rural areas. Such a document details the steps required to complete a mission or procedure. It’s an internal, ongoing process documentation while it’s happening documentation is more concerned with the “how” of execution than with the “what” of process effect.

process document featured

Table of Content

  • FREE 11+ Process Document Templates in PDF | MS Word
  • 1. PAN Card Services Process Document Template
  • 2. Counselling Process Document Template
  • 3. Change Management Process Document Example
  • 4. Process Document Template
  • 5. Process Document Format
  • 6. Sample Process Document Template
  • 7. Process Definition Document Format
  • 8. Business Process Document Template
  • 9. Counselling Process Document Sample
  • 10. Project Process Document Plan
  • 11. Business Process Document in DOC
  • Why Process Documentation Needs to Be Done?
  • Advantages of Process Documentation
  • Steps on How to Document Processes

FREE 11+ Process Document Templates in PDF | MS Word

1. PAN Card Services Process Document Template

pan card services process document templateaponline.gov.in

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  • PDF

Size: 44.6 KB

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2. Counselling Process Document Template

counselling process document templatecomedk.org

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  • PDF

Size: 495.8 KB

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3. Change Management Process Document Example

change management process document exampleit.northwestern.edu

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4. Process Document Template

process document templatemca.gov.in

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5. Process Document Format

process document formatinternational.anl.gov

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6. Sample Process Document Template

sample process document templaterpi.edu

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7. Process Definition Document Format

process definition document formatisoconsultantpune.com

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8. Business Process Document Template

business process document templatecdn.ymaws.com

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9. Counselling Process Document Sample

counselling process document samplenchmcounselling.nic.in

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10. Project Process Document Plan

project process document planstrongqa.com

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11. Business Process Document in DOC

business process document in docdps.ny.gov

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Why Process Documentation Needs to Be Done?

Process document will enable you to get 5 key things done:

1. Helps Improves Processes: It helps systems to develop. Documenting the exact procedures reveals bottlenecks and inefficiencies. You will see quickly what are the processes that need to be improved or deleted.

2. Helps train employees: You may use process manuals to help new workers understand their job responsibilities and get acquainted with the processes in which they would be involved. Also, trained workers will always refer to these records if they want to ensure they implement the appropriate process.

3. Helps preserve company knowledge: Keep a record of procedures that only a few people who are skilled in doing them learn. That way the newcomers can quickly resume the job even when they depart.

4. It helps to manage risks and ensure smooth operations.

5. Written data about the procedure is also a vital part of patents and trade secrets.

Advantages of Process Documentation

1. Help everybody get on the same page by having a common view of the steps in the process. There has to be a common view of continuity.

2. Where administrative documentation is transparent, process changes can be made in a timely, straightforward manner.

3. It helps to determine optimum conditions for successful success and cooperation.

4. By eliminating any ambiguity and providing clear instructions, a documented method saves time and avoids mistakes.

5. It helps to reduce costs and excessive resource consumption.

6. It helps to improve overall process efficiency and production quality.

7. It helps to improve the productivity of the employee including their satisfaction as well.

8. Since the way procedures should be carried out is documented, it makes it easier to outsource the work.

9. Process Documentation also helps to automate processes when appropriate.

Steps on How to Document Processes

Step 1: Identify the Process

Figure out what form to record first. Ascertain its intent (why and how the company will profit from the process), and include a summary of the process.

Step 2: Define the Scope

Offer a good but short description of what is involved in the procedure and what is out of, or not included in, the scope of the method.

Step 3: Explain the Process

You need to answer a few questions to explain the process. Where does that cycle start and finish? Who gets it started? And how do you know when that is finished? Get those equally poorly-defined boundaries.

Step 4: Identify the Outputs

Identify what the process will produce and what outcome the procedure will accomplish once it is completed.

Step 5: Identify the Inputs

List which data will be needed to complete each stage of the process.

Step 6: Brainstorm

Gather all the knowledge from start to finish on the steps of the process. Just start with what starts the process, or start the process at the end and trace the steps back to the starting point. The brainstorming session will include those who are solely accountable for process operations or someone who has detailed knowledge of it, as they can provide accurate data.

Step 7: Organize the Steps

To create a process flow, take the list of steps you have come up with and put them in sequential order. Restrict the number of steps to a minimum, and list them under the main step if a move requires more than one task.

Step 8: Identify the Participants

Decide which person will be accountable for the tasks of the project. The functions are established. Keep in mind not saying their name nor their job title. You also need to be considerate of those who may consult the text. Write everything down in such a way as to allow any employee with decent knowledge to read and understand.

Step 9: Visualize the Process

This is to enhance the quality of your documents and their readability. Using a process flowchart, picture the process steps you previously identified neatly.

Step 10: Identify the Exceptions

There are various reasons a business process may not always follow the same flow. These exceptions need to be mentioned along with the steps that would be taken to handle those exceptions.

Step 11: Add Measurements

Identify the risks that may arise in the process and attach control points to assist the process owner in controlling the process. Establish metrics that will assess the process’s efficacy and enhance it.

Step 12: Review the Process

Gather all the people involved, to revisit your mapped cycle flowchart. Check if there are any missing steps and if everything is set in order or not. Check the process until completed, and see if you missed something.

More in Research Templates

process documentation templates blog header Venngage

In any organization, making sure tasks are done in a certain way is critical for success. You need a process documentation system in place to ensure team members are up to speed, procedures are efficient and that the company is profitable.

But if you’re not familiar with how to create a process document, these 20+ process documentation templates can help. You can easily customize a template using Venngage’s easy-to-edit templates and drag-and-drop editor, either by yourself or with your colleague using our real-time collaboration feature.

 

Click to jump ahead:

  • Process documentation examples
  • Process workflow templates
  • Process flow chart templates
  • Process checklist templates
  • Standard operating procedure templates
  • Microsoft Word documentation template
  • Google Docs flow chart template
  • FAQs about process documentation

Process documentation examples

Let’s look at examples of some of the most common and effective types of process documents, including templates you can get started customizing today.

If you want to brush op on what process documentation is, the multiple benefits of documenting processes or how to create a process document — check that in our guide to process documentation or read the brief version in the FAQ section.

Now, let’s take a look at all the process documentation examples, shall we?

This process and procedure template is an excellent example of a visual approach to a step-by-step procedure. It’s detailed, which helps employees understand the nuance of the issue, but the design ensures it’s still easy to follow.

process documentation example

 

Procedure documentation is often detailed, but it can also be simple, as in this checklist example. The easy-to-follow steps help make sure every item on the list is completed. While it may not be appropriate for a lengthy or complex procedure, it’s excellent for simple tasks.

process documentation checklist

 

Want to customize this template and make it your brand? With a Business account, Venngage users can add their brand colors to My Brand Kit, and apply their brand to any templates in one click:

my brand kit Venngage

Standard operating procedures can be part of a process document. Check out this SOP template for employee expense claim process:

process documentation example

 

The standard operating procedure template above was created to describe a procedure for claiming expenses, but it could apply to any work process that involves multiple departments. Note how there are sides for both the employee and the human resources department.

process documentation example

 

This workflow diagram is an ideal way of keeping a multi-function team on track and all working toward the same goal. And the dark, modern design approach keeps the focus on the steps needed to complete the process.

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Process workflow templates

Helping employees visualize a workflow is an excellent way to help them commit the process to memory, and in some cases, it can help them see how they fit into the larger organization. That’s especially true for processes that involve multiple departments.

This process workflow template describes the steps necessary for project management in an organization, but it’s easy to see how it could apply to any process that involves receiving approval for a proposal or plan. It could be ideal for a consultancy or other client-based organization.

process documentation template

 

Use this process document template as a foundation for any e-commerce, dropshipping or other retail scenarios that involve ordering, payment and logistics.

process documentation template

 

Kanban is a project management tool that helps team members visualize the stages in a process, so it’s ideal for process documentation. This example is broken down into two teams, which shows how effective a template like this can be for large teams.

process documentation template

 

This process workflow infographic utilizes data visualization by scaling a horizontal bar graph according to how much time each step in the process should take. This is a perfect way of visualizing a project that will take several weeks or even months with parallel work taking place.

process documentation template

 

Related: 28 Process Infographic Templates and Visualization Tips

This illustrated process diagram shows an order processing diagram, including what happens if payment is declined as well as what happens when an order is out for delivery.

process documentation template

 

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Process flowchart templates

Flowcharts (or flow charts) are among the most intuitive types of visuals you can use to document your processes, and Venngage has dozens of engaging templates that would be perfect for your organization.

process documentation template

 

Flowcharts tend to lean toward the technical side, and the biggest reason is that they typically are used to describe rigid procedures that aren’t allowed to change. A good example of that is this template created to describe patients’ rights, which are protected by federal law.

For a process that involves different departments, it’s best if one person from each department can chime in and create the process document. Venngage for Business makes it easy for you to collaborate with your colleagues in real time on a design:

Venngage real time collaboration

Let’s take a look at another process document template in the form of a flowchart:

process documentation template

 

Flow charts can help make sure policies are being applied fairly across an organization, as in this template covering alleged behavioral problems by employees.

process documentation template

 

Flowcharts can also be used to help make decisions when multiple outcomes are possible. In the example above, the question is what to do if you think you might have COVID-19, but it’s easy to see this template applied to any workplace decision-making process.

process documentation template

 

Troubleshooting is a perfect opportunity to use a flow chart to document a procedure. While not every step will be taken, breaking down the process to arrive at a solution means covering every possibility.

process documentation template

 

Process documentation flowcharts are especially helpful in a crisis, as they provide clear, actionable steps people can take rather than panicking. In this template, a color-coded key indicates which team is responsible for what actions.

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Process checklist templates

Process checklists are a simple but effective way to make sure every step in a procedure is followed, and some research has suggested that checklists are helpful for committing things to memory.

This project checklist template can be easily customized for your business processes so you can be sure all your projects are completed in time and within budget.

process documentation template

 

Checklists are useful additions to any process documentation library, but they’re especially helpful for processes that need to be repeated regularly, like this monthly SEO audit template.

process documentation template

 

Checklists can also make complex and overwhelming tasks, like a company audit, feel surmountable. This helps ensure team members remain motivated rather than feeling crushed by the weight of a project.

process documentation template

 

Consider breaking checklist items up by their purpose. For example, in this checklist template describing steps in a content marketing process, tasks are organized by what reader-focused outcome they connect to.

process documentation template

 

Not every process you need to document takes place on a daily, monthly or even yearly basis. But to be sure everyone in your organization works off the same playbook, it’s helpful to consider procedures that may be infrequent, like helping remote workers set up their home-based workspaces.

process documentation template

 

For more checklist templates, check out:

  • 15+ Standard Operating Procedure Checklists for Better Workflow and Smoother Training
  • 20+ Checklist Infographic Templates for Workplace Safety, Health, Social Media Promotion and More
  • 14+ Editable Onboarding Checklist Templates for Businesses in 2021
  • HR Compliance Checklist: A Brief Guide [+ Templates]

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Standard operating procedure templates

Standard operating procedures (SOP) take many forms, including some others already mentioned here. Checklists, flow charts and process diagrams can all be considered standard operating procedure examples, assuming they’re used to make sure tasks are consistent across an organization.

Standard operating procedure documentation tends to be serious and formal, and this escalation matrix example is no different. Such training tools are particularly useful for customer service or call teams, but they can also be created to resolve internal disputes.

process documentation template

 

Operation manual templates are helpful for establishing accountability in process documentation. This equipment usage agreement could be modified to cover social media account passwords for marketing teams or banking information for accounting teams.

process documentation template

 

Standard operating procedure documents can also speak to ensuring team members are well-trained, as this actionable weekly meeting agenda aims to do. The structure helps ensure that each team member receives the same level of attention, which can level the workplace playing field.

process documentation template

 

Meeting templates can also help managers provide useful feedback for team members as well as discussing their broader career goals with them. Employee engagement is among the biggest reasons to use Venngage for Business when creating your process document templates.

process documentation template

 

This escalation matrix describes for customer service team members the steps they should take in the event of customer complaints. Heading off minor problems before they become major ones keeps everyone happy and on task.

process documentation template

 

Related: How to Use a Decision Matrix to Assist Business Decision Making

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Microsoft Word documentation template

While we’ve so far shown you the type of process documentation templates available at Venngage, we should note that our platform is not the only way to ensure crucial business procedures are documented. (We think it’s the best, of course, and we’ll explain why.)

Microsoft Word, one of the leading word-processing programs on earth, has in recent years added to its visual capabilities. Users can now insert diagrams and even smart charts that automatically shift their appearance when new content is added.

But even with those improvements, the reality is that Word is for writing, and process documentation is at its best when team members can visualize the steps they need to take. Let’s look at a real example we created to show how limited Word’s design capabilities are.

process documentation template
Flowchart in Word using smart art graphics

We created this flowchart in Word using the program’s smart art tools, and while it was a quick process, we don’t think it holds a candle to the original, which is highly visual and engaging, as you can see below:

process documentation template

 

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Google Docs flow chart template

Google has also recently rolled out some design tools, which it calls Google Drawings. While they offer the benefit of other Google Drive tools like docs, sheets and others, like Word, the final product lacks the visual appeal available with Venngage.

process documentation template
Google drawings flowchart template

With just a few possible templates to choose from, there’s no easy way to achieve the same results that can be achieved with Venngage for Business using Google drawings.

FAQs about process documentation

1. What is process documentation?

Process documentation refers to the task of outlining the steps needed to complete a process.

A process document typically includes any types of materials that support documenting a process, including:

  • Checklists
  • Tutorials
  • Forms
  • Visuals
  • Videos
  • Process maps
  • and more

Read more: A Brief Guide to Process Documentation [With Templates and Examples]

2. Benefits of process documentation

Businesses can use process documentation for a number of reasons, including:

To ensure consistent operational proficiency

Essentially, a process document serves as a tool to help maintain consistent quality across business processes.

By documenting a business process in detail, the company helps reduce operational ambiguity for employees and make sure that everyone within or across departments understands how to execute a process to achieve the best results.

To train employees

Process documentation is essential for new employee orientation. These documents serve as training materials to help new hires get up to speed with their new roles.

To preserve knowledge

As important processes are well documented, company won’t have to worry if a key employee leaves and takes the knowledge with them.

To improve processes

As you continuously document processes, you can notice the differences or the changes between old processes and new ones. This helps employees to find out what’s working and what’s not and make recommendations to improve existing processes. Here’s an example of a process improvement plan using the PDCA cycle format:

process documentation template pdca cycle

 

3. What is the best way to document processes?

Whatever format you use, the best way to document your processes is to take a holistic approach, looking not just at the physical steps taken but also at why the process exists at all. The exact method may differ depending on your processes, but here’s a good starting point:

  • Step 1: Name the process
  • Step 2: Define the scope
  • Step 3: Determine the process start and end
  • Step 4: Determine the inputs and outputs of the process
  • Step 5: Establish the individuals or departments responsible for carrying out the process, and determine who in the organization is responsible for monitoring and improving upon the process, if necessary
  • Step 6: Identify the ideal steps involved in completing the process
  • Step 7: For process documentation purposes, visuals are ideal, so determine which type of process documentation visual is best. Popular options include flow charts, checklists and standard operating procedures, among others.
  • Step 8: Determine if or when it’s ever appropriate to deviate from the process, and, if so, describe scenarios where this might occur
  • Step 9: Put the process into practice and monitor its success or failure; consider what steps can be taken to improve it and implement them, again reviewing for success

We explain the process in more detail in our blog on process documentation. Check it out:

process documentation templates

4. How do you create a process document?

With Venngage for Business, it’s simple and easy to create a process document using one of the templates on this page or another from our vast library. Considering the steps above, decide on a format that will best describe your process and customize the template with your information.

Remember not every step we listed above will apply to every process, and it’s often not necessary to be extremely detailed with processes or procedures, but this all depends on what you think will work best for your organization.

Check out some other ways you can use visual communication to enhance your training and development efforts.

In summary: Process documentation can help train team members and make sure everything is done the right way

Organizing your process documentation around engaging and easy-to-understand visuals like flowcharts, checklists and more can enhance information retention and help ensure all steps are followed.

No design experience? No worries. Simply start signing up for a free Venngage account and see for yourself how easy it is to customize a process documentation template with Venngage editor.

 

HelpDesk

How to Add a Business Process Diagram to MS Word Document *

ConceptDraw DIAGRAM allows you to easily create business process diagrams and then add them to an MS Word document.

Process Flowchart

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.

How To Create a Process Flow Chart (business process modelling techniques)

How To Create a Process Flow Chart (business process modelling techniques)

Business Process Flowchart Symbols

Business Process Flowchart Symbols *

The business process flowchart symbols used for business process mapping are predefined by Business Process Modeling Notation (BPMN) and actually have their roots in the data processing diagrams and programming flow charts. Business Process flowchart symbols provide drawing business process flowcharts, diagrams and maps of any complexity.

Technical Flow Chart

Technical Flow Chart *

Flow chart is a diagrammatic representation of an algorithm and essential part of planning the system. Flow charts are widely used in technical analysis and programming for easy writing programs and explaining them to others. So, one of the most popular type of flow charts is Technical Flow Chart.

Technical Flow Chart can be drawn by pencil on the paper, but it will be easier to use for designing a special software. ConceptDraw DIAGRAM diagramming and vector drawing software extended with Flowcharts Solution from the «Diagrams» Area of ConceptDraw Solution Park will be useful for this goal.

Flow Chart Symbols

Flow Chart Symbols *

Flowcharts are used in designing and documenting simple processes or programs. Like other types of diagrams, they help visualize what is going on and thereby help understand a process, and perhaps also find flaws, bottlenecks, and other less-obvious features within it. There are many different types of flowcharts, and each type has its own repertoire of boxes and notational conventions.

Flowchart diagrams consists of symbols of process, decision, data and document, data base, termination or initiation processes, processing loops and conditions. To create an drawn flowchart use professional flowchart maker of ConceptDraw DIAGRAM.

Process Flow Chart

Process Flow Chart *

A Process Flow Chart is a type of flowchart which is mostly used in industrial, chemical and process engineering for illustrating high-level processes, major plant processes and not shows minor details.

ConceptDraw DIAGRAM diagramming and vector drawing software extended with Flowcharts Solution from the «Diagrams» Area of ConceptDraw Solution Park is the best way to create Process Flow Chart and other types of flowcharts.

HelpDesk

How to Create a Business Process Workflow Diagram

How to Create a Business Process Workflow  Diagram *

Any business process consists of a set of activities and tasks intended to accomplish a particular business objective. Making a business process workflow diagram is a visual way for business process analysis. Business process workflow diagram should show how various process participants interact with each other to accomplish business tasks and how the corresponding information flows through the business process stages. A business process workflow diagram can be in help when there is a need to improve the business process. It provides a clear vision on what steps, decisions or activities involved in a process need to be improved. The simplicity of business process workflow diagrams makes them useful tools for process communicating, documenting and guidance on how to do a particular work. ConceptDraw DIAGRAM, with the extended functionality of the Business Process Workflow Diagrams solution, is the ideal medium for creating designs of this type. Business Process The Workflow Diagrams solution contains the set of libraries that help to represent various steps and kinds of business processes.

«Credit (from Latin credo translation. «I believe» ) is the trust which allows one party to provide resources to another party where that second party does not reimburse the first party immediately (thereby generating a debt), but instead arranges either to repay or return those resources (or other materials of equal value) at a later date. The resources provided may be financial (e.g. granting a loan), or they may consist of goods or services (e.g. consumer credit). Credit encompasses any form of deferred payment. Credit is extended by a creditor, also known as a lender, to a debtor, also known as a borrower.» [Credit (finance). Wikipedia]

The cross-functional (deployment) flowchart example «Credit approval process» was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park.

Credit approval process flowchart

Credit approval process flowchart, swim lanes, vertical swimlanes, process, document, decision,

Accounting Flowchart Symbols

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Goals

  • Students will recognize the major types of word processing programs.
  • Students will discriminate the types of problems that are best solved
    with various types of word processors.
  • Students will recognize the major tools that are available in word
    processor application programs.
  • Students will use a text editor to create and modify a simple ASCII
    text file.
  • Students will use a high end word processing program to practice
    common text formatting problems.

Prereqs

  • Comfort with the keyboard and mouse
  • Experience with the STAIR process for solving problems
  • Familiarity with principles of data encoding
  • Familiarity with differences between hardware and software
  • Understanding of the attributes of RAM
  • Familiarity with operating systems, file names and directories

Discussion

Word processing is one of the most common applications for computers
today. It would be difficult to spend a day in a modern office or
university without coming into contact with a word processing program.
Most people have had some contact with word processing. We shall
examine the concept in some detail, so you will be familiar with a
number of levels of word processing software applications, the types
of tools such programs make available to you, and so you will know
what kinds of problems are best solved with this type of program.

How Word Processors Work

The advantages of word processing programs can best be illustrated by
thinking of some of the disadvantages of typewriters. When we use a
typewriter to create a document, there is a direct connection between
the keys and the paper. As soon as you press a key on the keyboard,
there is an impact on the paper, and the document has been modified.
If you catch a mistake quickly, you can fix it with correction tape or
white-out. If your mistake is more than one character long, it is
much harder to fix. If you want to add a word, move a
paragraph, or change the margins, you have to completely retype the
page. Sometimes this necessitates changes on other pages as well. A
one word change could lead to retyping an entire document.

Word processing is a type of software that focuses on the ability to
handle text. The computer does this by assigning each letter of the
alphabet and each other character on the keyboard a specific numeric
code. These numeric codes are translated into computer machine language,
and stored in the computer’s memory. Because the information is in memory,
it is very easy to change and manipulate. This is the key to the
success of word processing.

Example

Information in memory can be moved very quickly and easily. If we
want to change a word in a document, what happens in the computer is
something like this:

Imagine Darlene has started out her resume with the following word:

REUME

Obviously she has forgotten a letter. If she were using a typewriter,
the page would be trashed, and she would have to start over. Since
this is a word processor, Darlene can manipulate the memory containing
codes for the word «REUME» and add the «S» to it. When she tries, the
following things happen:

She moves her cursor to the spot in the text where she wants the S to
show up. The «cursor» is a special mark on the screen that indicates
at which place in the document the computer is currently focused. In this
case, Darlene wants to put an S between the E and the U. Her word
processor won’t let her put the cursor between two letters (although
some will), so she puts it on the U.

By moving the cursor, Darlene is telling the program to move around in
memory as well. When she place her cursor on the U on the screen, she
is telling the program to point to the corresponding spot in the
computer’s memory. The computer is now concentrating on the memory
cell that contains the code for the character «U».

She checks to be sure she is in insert mode (more on that later),
and she types the letter «S».

When Darlene does this, the computer shifts all the letters one memory
cell to the right, and inserts the code for the S in its proper
place.

Word processors and RAM

It sounds like a lot is happening. That’s true, but computers do all
these things so quickly that it seems instantaneous to us. You don’t
really have to know exactly where the stuff is in memory, or how it
gets moved around. The important thing to understand is that all the
information in your document is stored in some kind of digital
format in the computer’s memory. When you modify a document, you are really
modifying the computer’s memory. A word processing program handles
all the messy memory manipulation, so all you have to do is concentrate
on writing your paper.

RAM (Random Access Memory), where all the action is happening, has
one serious drawback. It only lasts as long as the computer is receiving
electrical power. Obviously this will cause some problems, because you
can’t just carry a computer around to show people your documents.
(Imagine the extension cord!) You also might run into some serious
problems if your computer were suddenly hit by a monsoon or something,
and you lost electrical power. In short, you cannot count on RAM memory
alone.

Word processing programs (as well as almost every type of program) are
designed to allow you to copy your information. Computer scientists
refer to the information your program is using as data. The data in
RAM can easily be duplicated to floppy disks or a hard drive. This is
called saving. Copying the data from RAM to a printer is called
printing. You can also copy data from other places to RAM. Copying the data
from the disk is referred to as loading the data. You might already
know what saving and printing are. We don’t mean to insult you by
telling you again. We just want to illustrate that it all boils down
to copying binary information to and from RAM.

Types of Word Processing Programs

There are many flavors of word processing programs. Different
programs are better for different types of jobs. One common problem
is deciding which program you will use to do a certain type of job.
It is important to know your options.

Text Editors

The simplest programs that do word processing are known as text
editors. These programs are designed to be small, simple, and cheap.
Almost every operating system made has at least one built in text
editor. Most text editors save files in a special format called
ASCII (American Standard Code for Information Interchange — Whew!)
ASCII is a coding convention that almost all computers understand.
Each letter is assigned a numeric value that will fit in eight digits
of binary notation. «a» is 97 in ASCII, and «A» is 65. All the
numeric digits, and most punctuation marks also have numeric values in
ASCII. You certainly don’t need to memorize all the codes, (That’s
the text editor’s job.) but you should recognize the word « ASCII».
The biggest advantage of this scheme is that almost any program
can read and write ASCII text.

Text editors can be wonderful programs. The biggest advantage is the
price. There is probably already one or more installed on your
computer. You can find a number of text editors for free on the
Internet. Text editors are generally very easy to learn. Since they don’t
do a lot of fancy things, they are generally less intimidating than
full fledged word processor packages with all kinds of features.
Finally, text editors are pretty universal. Since they almost all use
the ASCII standard, you can read a text file written on any text
editor with just about any text editor. This is often not the case
when using fancier programs.

The ability to write ASCII text is the biggest benefit of text
editors. ASCII is also the biggest disadvantage of most text editors.
It is a very good way of storing text information, but it has no way
of handling more involved formatting. Text editors generally do not
allow you to do things like change font sizes or styles, spell
checking, or columns. (If you don’t know what those things are, stay
tuned. We will talk about them later in this chapter.)

Text editors aren’t all simple, though. Text editors are actually the
workhorses of the computing world. Most computer programs and web
pages are written with specialized text editors, and these programs
can be quite involved. You won’t need to learn any hard-core text editors
for this class, but you may end up learning one down the road.

If all you want to do is get text written, and you aren’t too
concerned about how fancy it looks, text editors are fine. (In fact,
this book was written entirely in emacs, a unix-based text editor.)

Common text editor programs:

  • Windows: Notepad
  • Macintosh: SimpleText
  • Linux: vi, emacs
  • Multi-platform: notepad++, jedit, synedit, many more

Integrated Packages

Frequently these software packages are included when a person buys a
new computer system. An integrated package is a huge program that
contains a word processor, a spreadsheet, a database tool, and other
software applications in the same program. (Don’t worry if you don’t
know what a spreadsheet or a database is. We’ll get there soon
enough!) An integrated application package is kind of like a «Swiss
army knife» of software.

The advantages of an integrated package derive from the fact that all
the applications are part of the same program, and were written by the
same company. It should be relatively easy to use the parts of an
integrated package together. These programs tend to be smaller, older
versions of larger programs, so they might be less complicated to use.
Since they were presumably written together, they should all have the
same general menu structure, and similar commands. (The command to
save a file would be the same set of keystrokes in all the programs,
for example.) Integrated packages are often designed with casual
users in mind. This might make them easier to use than more robust
programs. The word processor built into an integrated package is
probably more powerful than a typical text editor. Integrated
packages are often already installed on new computers, so they might
not cost you any more than the original purchase price of the
computer. The word processor on an integrated package will almost
certainly give you some features you would not expect to find on plain
text editors.

Integrated packages have some disadvantages. With the advent of
graphic user interfaces and modern operating systems, programs have
become more and more standard even if they were written by completely
different companies. Almost every program for Windows uses Alt-F-S to
save, for example. Also, as in the Swiss army knife analogy, the
programmers had to make some compromises in order to make all the
applications fit in one program. A Swiss army knife does contain a
saw, but if you had to cut down a tree, wouldn’t you rather use a real
saw? The programs in an integrated package are usually stripped down
or older versions of the company’s high end software. They certainly
have fewer features, and might be less friendly. Word processing
programs that are part of integrated packages generally have their own
special code for storing text information, although they can usually
read and write ASCII as well. (However, if you choose to save in
ASCII, you cannot save all the special formatting commands).

Common Integrated Packages:

  • Microsoft Works
  • Lotus Works
  • Claris Works

Today the trend is to package all the high-level programs together, so
MS-Office and OpenOffice.org both contain fully-featured Word
Processors, Databases, Spreadsheets, and more.

High-End Word Processors

Word processing programs have evolved a great deal from the early
days of computing. A modern word processing program can do many
things besides simply handling text.

Since the early ’90s, most word processors feature a WYSIWYG
interface. WYSIWYG (pronounced «whizeewig») stands for «What You See
Is What You Get.» This means that the screen will look reasonably
like the printed document. This feature is important because the
real strength of word processors is in the formatting they allow.
Formatting is the manipulation of characters, paragraphs, pages, and
documents. Most of the word processor features we will discuss below
are various ways of formatting the text, or changing the way it looks
on the page. Formatting was possible before WYSIWYG, but it required
more imagination from the writer, because you couldn’t see the effects
of the formatting until you printed out the document.

Modern word processors also are designed to have numerous features for
advanced users. Since a large portion of most people’s computer time
is spent with a word processing program, it is important that these
programs have features to make editing documents easier. Some of the
additional features that one can expect to find on a modern word
processor are spelling and grammar checkers, ability to handle
graphics, tables, and mathematical formulas, and outline editors. The
word processing market is a very competitive one, and the major
software companies are always competing to have the word processor
with the most advanced features available.

Software companies are also interested in making their programs as
easy to learn as possible. With this goal in mind, most word
processors come with tutorial programs, extensive on-line help, and
clear menus.

These full featured word processors sound wonderful, and they are.
You might wonder if they have any drawbacks. Of course they do.
Word processing programs as have been described often cost hundreds of
dollars. The cost seems prohibitive for something that doesn’t even
have a physical presence! Many of the features of full-fledged
word processors are not needed by casual users. Sometimes the sheer
number of unneeded features can be intimidating. Using a full-power
word processor just to write a couple of letters a week is like
killing flies with a chain saw. You simply might not need that much
power to do the job properly. High end word processing programs
almost always save documents in special proprietary codes rather than
as ASCII code. This means the programs can save all the special
formatting that ASCII cannot handle (like font sizes, columns,
graphics, and so on.) It also means that if you write a document in
WordPerfect, you may not be able to read it in Word. Even
different versions of the same program might not be able to read each
other’s documents directly. There are ways you can work around this
problem, but you should know it exists.

High-end Word Processing Packages:

  • WordPerfect
  • Microsoft Word
  • OpenOffice.org Write

Ironically, there is now a trend away from WYSIWYG towards
«semantic markup.» The idea is not to put all the formatting details
in place, but to explain the meaning of the text in the document. The
actual markup of each meaning is defined in a separate document. For
example, here’s the semantic markup of this paragraph:

<p class = "update">
Ironically, there is now a trend away from WYSIWYG towards
"semantic markup."  The idea is not to put all the formatting details
in place, but to explain the meaning of the text in the document. The
actual markup of each meaning is defined in a separate document.  For
example, here's the semantic markup of this paragraph:
</p>

In another part of the document I describe how to format «updates»:

  .update {
    border: 1px black solid;
    background-color: #FFFFCC;
    padding-left: .5em;
  }

It’s completely OK if you don’t understand any of the code. The
important idea is how markup can be separated from meaning.

Desktop Publishing

Another classification of programs you should know about has an
uncertain future. These programs are called desktop publishing
applications. Desktop publishing takes text that has already been
created, and applies powerful formatting features to that text.
Traditionally, applications that allowed the integration of text and
graphics, and allowed the development of style sheets were thought of
as desktop publishing. Such a program makes it easy to create other
kinds of documents rather than just plain pages. With a desktop
publisher, there are already style sheets developed to help you create
pamphlets, cards, signs, and other types of documents that you wouldn’t
be able to create on a typewriter.

The higher end word processing programs give you most of the features
you could want in a desktop publishing program. It is possible to do
many of the same things. Desktop Publishers are still very popular in
certain specialty fields (graphic arts, printing, and publishing,) but
the effects can be duplicated with skillful use of a word processing
program.

Common Desktop Publishing programs:

  • Pagemaker
  • Microsoft Publisher

Sign / Banner Programs

Another level of desktop publishing that has become very popular is
the advent of specialty printing programs such as «The Print Shop» or
«Print Master +». These programs are designed specifically to help the
user create signs, banners, and greeting cards. They are very easy to
use, and much less expensive than full-feature desktop publishing
applications, but again the effects can be duplicated with a higher
end word processor.

How Do You Choose Which Word Processor You Use?

As always, the critical question is: «What kinds of problems are you
trying to solve?» For most beginners, the lower end word processor
that came with their computer is a fine start. If it does what you
need, and you are happy with it, don’t spend money unnecessarily.
Many people find that if they do a lot of writing, they begin to yearn
for the features of a more powerful word processing program. As you
gain experience, you will find a favorite program and learn its
commands and idiosyncrasies well. You will find if you concentrate on
the concepts, that all word processors of a certain level are pretty
much the same, although the exact layout and command structure may
differ. You will also probably discover if you do a lot of writing
with the computer that you have several programs you use
interchangeably. A skilled computer user often chooses the program to
solve a specific problem much like a golfer chooses a different club
for each type of shot. Sometimes a text editor is sufficient, and
sometimes only the best, most powerful, and most expensive program
will do the job properly. Learning what is best for you is part of
the process.

Layout of Word Processors

Word processing programs of any type usually share the most basic
features. They universally reserve most of the screen for the text
being edited. Most word processing programs also contain a
menu structure with most of the programs commands available in a
hierarchical organization scheme. Many word processors have graphic
toolbars with icons representing the most critical commands. Almost
all such programs have scroll bars or some other mechanism for
allowing the user to move around in large documents. All word
processors also have a cursor, which is usually a small box or line,
which shows the user where in the document she is currently typing.

Commands Available In Most Word Processing Programs:

Different types of word processing programs will have different
commands available. Generally, text editors have the fewest commands.
More complex programs often start with the same types of commands and
add to them. Commands may be available in a number of ways; by
locating them on the menu system, by looking up shortcut keys, or by
pressing an icon on a graphic tool bar. If in doubt, utilize the
on-line help to locate the command you want.

File Handling Commands

Any level of text editor or word processor will have commands to save,
load, and print your text. These commands are so frequent that you
will usually see many ways to invoke them.

Save Document
Allows you to save your document onto some kind of disk.
If you have already saved this document at least once, it will save
the document to the same drive, directory, and file name you used last
time. Saving a document really means making a copy of the codes in
memory that represent the document, and copying those codes onto a
disk file. If you have never given this document a name, a Save
command often acts like a Save As. (see below) You might also look for
a Write command, a picture of a disk, or a Save As command.
Save As…
Often you will see this command in addition to a save command. There
is a subtle difference between the two commands. Save As {it always}
asks you for the name and location of your file. Most of the time,
the Save command does not ask for this information. If the Save
command does not know what to call the file (because you have never
saved it before) it will automatically invoke a Save As. The only
time you absolutely must use a Save As is when you want to load a
file, make some changes to it, and save it as a NEW file with a
DIFFERENT name. If you use the Save command, the new changes will be
written on top of the old document. With Save As, you can force the
changed document to be in a new file. This really doesn’t happen very
much. Many people spend their whole lives using nothing but Save.
Load or Open
You will almost always see a command that allows you to open or load a
document. These terms usually mean the same thing. You will usually
get some sort of a dialog box asking you for the directory and file
name of a text document, and the program goes to the disk, grabs the
file, and loads it into the editing area of the screen. (Actually, it
loads the file into memory, and then shows a copy of the memory onto
the screen.)
Print
A print command takes the document and copies it to the printer.
Obviously, for this to work, you must have a printer attached to your
machine. There are occasional variations to this command. You might
get a dialog box that asks you which pages to print, how many copies you
want, which printer you want to use (if more than one is set up on
your computer), and so on. You might also see a Print Preview command
that shows a picture of what the page will look like when printed.
This is especially useful when you are using a program that does not
support WYSIWYG.

Editing Commands and Block Manipulation

There are a number of commands you will find on nearly any word
processor that enable you to manipulate text in special ways.
Frequently you will find these commands on an Edit menu. The editing
commands are based on a concept called block manipulation.

Block manipulation simply means taking a «chunk» of text and marking
it in some way so it can be treated as one unit. Once a block of text
is marked as such, it can be deleted or manipulated easily.

Marking a Block
Many modern programs allow you to mark a block of text with the mouse.
Simply point the mouse at the beginning of the text you want to mark,
hold down the mouse button, and drag to the end of the block. You
will probably see the text you have dragged over change color. Some
programs put highlighted text in inverse video. Many programs also
allow you to select text with the Shift key and the arrow keys in
combination. This is sometimes more precise than the mouse
techniques. Some older programs require you to move the cursor to the
beginning of the text, mark it as the beginning of a block, move to
the end of the text you want to manipulate, and mark it as the end of
the block. Learn how your program does it. It is worth the effort.
Copying a Block
You will usually find some kind of command called Copy. It only works
after you have marked a block of text. Copy by itself doesn’t do
anything on the screen, but it is still a very important command.
What it does is to take the block of text and make a copy of it in a
special part of memory called the clipboard (or sometimes the buffer).
The copy command does not change the original text; it just places a
copy of the text in the clipboard.
Cutting a Block
Cutting is very similar to copying. You must start by marking a block
of text. When you activate a cut command, the original block will
disappear. It isn’t gone forever, though. A copy of it has been made
in the clipboard.
Pasting a Block
The paste command doesn’t make much sense until you have cut or copied
a block of text into the clipboard. The paste command copies the
contents of the clipboard into the document at whatever point the
cursor was sitting when the paste command was activated.
How Block Manipulation Works
These commands really need to be used together to be useful. Which
ones you use depend on the kind of problem you are trying to solve.
If you had to write «I will not talk out in class» 100 times, you
might write the phrase once, mark it as a block, copy it, and then
paste it 99 times.

If you have written a document and realize that the last line really
belongs at the beginning of the document, you might mark the line you
want to move as a block, cut the block move the cursor to the
beginning of the document, and activate the paste command.

Formatting Commands

Another set of commands are found less frequently on text editors, but
are common on higher-level word processors. These commands are for
formatting various elements of a document. You may find a format
menu. Many of these commands also are available on toolbars.

Formatting a Character

A character is one letter or other symbol. There are many ways to
format characters in word processing programs. It is possible to make
characters bold, italic, underlined, or perhaps some other attribute.
Not all word processors will do all these things, but most will do
bold, italic, and underline. Often you activate the command by
choosing it from a menu, clicking on a toolbar icon, or activating a
key sequence. Once you have started the command, anything you type
will be typed in that style. When you want to go back to standard
letters, you activate the same command again. Commands that turn off
and on like this are called toggles, because they are reminiscent of
toggle switches. Many word processors allow you to enter the text
without any format, then to select a set of characters as a block
(like you did to copy and paste), then to activate the command.
Experiment with your word processor to see how it works.

Word processors that feature WYSIWYG frequently support the use of
fonts. A font is defined in computing as a combination of a special
character set and type size. In the typewriter world, you were pretty
much stuck with the size and style of letters the typewriter came
with. Some of the later typewriters had the characters on a ball you
could change, but you still had very little control of exactly how the
letters looked. In a modern word processing application, you have a
great deal of control. You can choose different type faces that look
like script, handwriting, Old English, or whatever. After you have
chosen a basic look for your letters, you can choose what size the
letters are.

Fonts are measured by typesetters in points. 72.25 points is
equivalent to an inch. Most standard text is 10 points. A newspaper
headline might be 200 points. You may be able to control other
attributes of each letter, such as its color, a shadow, and other advanced
features.

Formatting Paragraphs}

Most writing is organized into paragraphs. These divisions make a
document easier to read. There are ways you can control how
paragraphs look on the screen. You can control how your program
handles indention. You can often force the computer to indent the
first line of every paragraph automatically. You can also frequently
control the line spacing inside the paragraph, the amount of spacing
between paragraphs, and the justification.

Justification refers to how the text is lined up between the margins.
Most documents created with a typewriter or word processor are
left-justified. That means that the left margin is lined up perfectly, but
the right margin is a little ragged. The computer keeps track of the
right margin for you when you use a word processor, so you don’t have
to press the «Enter» key at the end of every line (in fact you
shouldn’t press «Enter» at the end of every line. The only time you
should press «Enter» is when you want to end a paragraph!) The
automatic process the computer uses to send text to the next line is
called word wrap. If you want to have the right margin line up
cleanly, but let the left one be a little ragged (Maybe as you type
the return address and date of a business letter) you can choose a
right justify command. If you look at books and magazines, you will
see that both the right and left columns are justified. Many word
processors will allow you to justify both margins. This works by
adjusting the amount of space between letters and words so the margins
work out perfectly. The computer does it automatically when you ask
it to do so. Another form of justification is centering. When you
center a line, you tell the program to give it equal left and right
margins, regardless of the length of the line. Centering is useful
for headlines, but is often distracting when used for body text.

The other major element of a document is the page. There are some
page formatting commands you should be able to find in any word
processor as well. You will probably have some way to adjust the
margins of the page. Note that there are top and bottom margins, as
well as left and right margins.

You can also frequently find some kind of header/footer command.
Headers and footers are special areas at the top and bottom,
respectively, of the page. These areas are not used for regular text,
but reserved for special things like a title at the top of every page,
page numbers, and footnotes. You will have to experiment a little
to see how your word processor handles these features, but they are
well worth learning. You will never go back to the old way of writing
footnotes once you have mastered using footers to automate the
process.

One more page formatting command you might find useful is page
orientation. Many word processors allow you to choose how information
is printed on the page. The «up and down» orientation we are used to
seeing on typewritten documents is called portrait mode. (If you
think about painted portraits, they are usually up-and-down rectangles.)
When your document is printed «sideways» it is referred to as landscape
mode. (Landscape paintings are often oriented in this way.)

       __________
       |  ___   |       ________________
       | /o o  |       |              |
       ||  L  | |       |    /WWW     |
       ||___/| |       |  /          |
       |    /  |       |/            |
       |_/_____|       |______________|
       Portrait             Landscape
         mode                 mode

Most of the time you should use portrait mode, but sometimes landscape
mode is appropriate, especially when you are doing something special
like tables, graphics, or fancy desktop publishing.

Commands Found in More Advanced Programs

High-End Formatting Tools

There are a few more elaborate formatting tools generally found
only in the higher end word processors. These tools border on desktop
publishing, and allow you better control of your document. You
probably won’t use them every day, but they are wonderful when you
need them.

Tables
On a typewriter, creating a table required judicious use of the TAB
key and very careful planning. Most advanced word processors allow
you to create tables very easily. You can usually select the number
of rows and columns, change the size and format of rows and columns,
and easily copy and paste specific cells. The table tool is worth
learning.
Columns
Sometimes you will want to have a page formatted into two or more
vertical columns. This was quite tedious on a typewriter, but there
is usually some kind of tool to make column creation easier on a
modern word processor.
Lists
You will frequently find tools for making lists. Lists can have
automatic numbering (like an outline) or each list item might have a
small icon marking, called a bullet. Most modern word processing
programs have some kind of tool to make list management easier.
Graphics
Most high-end word processing programs enable you to incorporate
graphics into text documents with relative ease. Often they
incorporate small painting programs so you can generate your own
graphics as well. To make graphics and text easier to work with, many
word processing programs include frames, which are boxes on the screen
that can hold text and graphics. When you mix text and graphics on a
page, you may want to investigate frames in the on-line help so you can
have more control over how the text and graphics interact.

Composition Tools

Many word processors have other advanced features that help a writer
with the mechanics of writing properly. These tools can be
instrumental in avoiding common writing mistakes.

Spell Checking
A spell checker is a program that looks at a document and compares
each word in the document to an electronic dictionary. If it finds
the word in the dictionary, it moves on to the next word. If it does
not find the word, it stops and asks the user for guidance. Good
spell checkers try to guess what word the user was trying to type and
make suggestions. Even if you are a very good speller, you should get
in the habit of running your materials through a spell checker. It is
a quick and relatively painless way to keep typos from marring your
paper.

Keep in mind that spelling checkers are not perfect, and they cannot
catch every mistake. The following poem excerpt points out the
problem:

				Ode To The Spell Checker

                             I have a spelling checker. 
                              It came with my PC. 
                          It plane lee marks four my revue, 
                           Miss steaks aye can know sea. 
                            Eye ran this poem threw it, 
                            Your sure reel glad two no. 
                           Its vary polished in it's weigh, 
                            My checker tooled me sew. 

    

(This poem can be found in its entirety at:
http://selma.ucd.ie/~pdurkin/Jokes/spellcheck.html It is attributed
to Jerry Zar, the Dean of the Graduate School, NW Ill. U)

Grammar Checkers
There are also tools available on most high end word processors that
will check your grammar for common mistakes. Grammar checkers are
wonderful at catching mechanical problems like incomplete sentences
and subject-verb agreement. Grammar tends to be more subjective
than spelling, so the advice of a grammar checker might or might not
be useful to you. It is worth running to check your mistakes, but it
will never replace the lessons you learned from your English teachers
or a skilled editor. When grammar checkers first came on the market,
a reporter tried testing the Gettysburg Address by Abraham Lincoln.
The program gave the speech extremely poor marks. Many people
consider it to be one of the most beautiful passages of American
English ever. Use a grammar checker if you have one, but also use
your judgment.
Outline Editors
These features allow you to organize your thoughts in outline format.
The advantage is that you can choose to see only your main ideas or
headings, and have all the text hidden. This feature allows you to
move the main headings around and all the text associated with the
headings will automatically move appropriately. If you are going to
do term papers or other serious writing, you should investigate this
feature.

Vocabulary/Important Ideas

Word Processing
A type of software that specializes in handling text. Word processing
programs typically contain commands for handling and formatting text
documents.
Insert/Overwrite Modes
Most word processors allow you to choose one of these modes. When you
are in {bf insert} mode, any text you type is inserted into the
document at the cursor position. {it Overwrite} mode also types text
at the cursor position, but it writes over the top of existing text,
much like a typewriter with correcting tape. Most experienced word
processor users prefer insert mode for most of their work.
Text Editors
A classification of word processing software characterized by its low
cost, ready availability, tendency to work only in ASCII format, and
inability to do high-powered formatting.
ASCII
American Standard C}ode for Information
Interchange. A standard convention used to encode text, numbers, and
common punctuation in numeric format so they can be stored in a
computer’s memory. Nearly all computers and programs can work with
some form of ASCII. Text editors are designed especially to work with
ASCII-based documents.
Integrated Packages
Programs that contain all the major applications within one «super
application». These programs are useful, but often lack some of the
more advanced features of full-fledged application packages.
WYSIWYG
What You See is What You Get.
A capability often found on higher-level word processing
programs. The screen mimics the output of the printer, so the typist
can see pretty much what the final output of the document will be.
Proprietary
The term {it proprietary} is frequently used when discussing software to
denote a certain idea that is particular to a specific brand of
software. When a program uses a proprietary scheme to save word
processing documents, for example, other programs may not be able to
read these documents without some kind of translation.
Desktop Publishing
A classification of word processing software that concentrates on
incorporation of graphics, powerful formatting, and development of
complex styles including newsletters, signs, and pamphlets.
Style Sheet
In desktop publishing, a template that specifies how a certain type of
document will be created. Style sheets are used to define a uniform
look and feel for documents of the same general type. For example, a
company might issue a standard style sheet for intra-corporation
memoranda. Many high-end word processors incorporate this feature.
Sometimes style sheets are referred to as templates.
Scroll Bars
Horizontal or vertical bars which indicate the cursor position in a
document. Usually scroll bars can be used with the mouse to
facilitate moving through the document.
Cursor
A small mark on the screen, usually a rectangle, underline, or
I-shaped design. The cursor indicates the exact position within the document
(and memory) where any commands and typing will be executed.
Save
The Save command saves a document without prompting for the file
name, unless the file has never been saved before. If this is the
case, it invokes a Save As command instead.
Save As
This command always prompts for a file name. It is used when
you want to save the changes to file without changing the file already
saved on the disk.
Load (or Open)
This command prompts the user for a file name, then loads the document
into the application.
Print
A print command is used to send a copy of the document to the
printer.
Print Preview
This command is especially useful in non-WYSIWYG environments. It
allows you to see a preview of the document exactly as it will be
printed. It is often a good idea to invoke this command before you
print a document, to be sure it will turn out exactly as you plan.
Block Manipulation
The process of defining a section of text so it can be copied, pasted,
or otherwise manipulated as one unit.
Copy
A copy command takes a block of text and copies it to a memory
buffer without removing the original text. Used to it
duplicate sections of a document.
Cut
This command copies a block of text to a memory buffer, and removes
the original text from the document. Used to {it move} sections of a
document.
Paste
This command takes the block of text last placed in the buffer by a
cut or copy command, and inserts it into the document at the current
cursor position.
Formatting
The process of defining how a document will look. Formatting can
occur at the character level, as well as at the paragraph and page
level.
Character Attributes
The special modifications to letters, such as {bf boldface} and {it
italic}
Font
The combination of character set and size that defines how an
individual character looks. Most word processing packages allow the
user to choose from many fonts.
Toggle
A command is referred to as a {it toggle} if repeated execution of
the command causes something to switch between two modes. Insert
and Overwrite modes are good examples of toggles. Often character
attributes are also considered toggles.
Point
A point is a type setter’s measurement of character size. Officially,
there are 72.25 points to an inch.
Justification
The way the lines of text are arranged on the page. The usual options
are left-justified, right-justified, centered, and both-justified.
Left-Justified
The text is lined up so that the left margin is even. The right
margin will not be even in left-justified text.
Right-Justified
The text is lined up so that the left margin is ragged, but the right
margin is even. Often used to line up dates and return addresses on
business letters.
Both-Justified
The text is lined up so that both the left and right margins are lined
up, as in a newspaper or magazine.
Centered
The text is lined up with an equal distance from the left and right
margins. Usually used in headlines.
Word Wrap
A behavior of word processing programs which automatically moves words
too large to fit the current line onto a new line. Eliminates the
need to press «return» at the end of each line.
Headers, Footers
Special areas at the top and bottom of word processing documents.
These sections are reserved for information that will appear on {it
each page} of the document. Usually page numbers, document name, or
document author will be in the header/footer area. The footer is
also useful for holding footnotes.
Landscape Mode
Documents in this mode print the long part of the page horizontally, as
in a landscape painting.
Portrait Mode
Documents in this mode print the long part of the page vertically,
as in a portrait painting.
Table
A section of a document organized into rows and columns. Higher-end
word processors often have a number of tools to help make tables
easier to create and manage.
Column
Vertical separation of text into two or more sections. Newspapers and
newsletters are often arranged in columns. High-end word processing
programs and desktop publishing programs usually include some tools to
make column manipulation easier.
Spell Checker
A feature of higher-end word processing programs that compares each
word in a document to a dictionary of proper spellings. Most spell
checkers «guess» which word the user was trying to type and give the
user some guesses to choose from.
Grammar Checker
A feature in word processing programs that checks a document for
common grammatical errors. Grammar checkers can also grade documents
for readability and complexity. Sometimes grammar checkers are
separate programs.
Outline Editors
A feature or program that easily enables the user to create and
manipulate outlines. Most of these programs allow you to hide the
body text so you can see and modify the subject headings. The
associated body text is automatically moved with the appropriate heading.

Summary

Word processing programs are a type of software that make
it easier to create and modify text documents. Word Processing
applications are organized into a number of categories according to
their complexity: Simple programs that manipulate ASCII are called
Text Editors. More complex programs that feature formatting commands
are called Word Processors. Some word processors are included in
integrated application packages, which also feature other application
programs. Such packages are convenient, but may not have all the
features of larger programs. Full-featured word processing programs
contain many options for formatting text and documents. They also
might contain special utilities for more complex formatting and
composition. Desktop publishing programs are designed for more
complex formatting, especially the integration of text and graphics.

Most word processing programs contain the same types of commands,
although the exact ways to access these commands may vary. You will
almost always see file handling commands, including commands to Load,
Save, Save As, and Print. Frequently, you will also see commands for block
manipulation, including Copy, Cut, and Paste. More advanced programs
may contain special commands for formatting characters and paragraphs,
as well as other commands to deal with tables, columns, and lists.
The fanciest word processing programs may also contain commands to
assist with composition, such as spelling and grammar checkers and
outline editors.

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