Complete the sentences with the correct words from the word bank

UNIT 1

2. Read the statement from the DataPro Inc. CEO. Then , mark the following statements true(T) or false (F):

    1) The IT Department is increasing. — FALSE

    2) Data processing employees now encode data — FALSE

    4) Supervisors know the employees’ new assignments  — TRUE

3. Match the words with definitions:

    1) software — G

    2) code — I

    3) hardware — B

    4) data processing — F

    5) information security — J

    6) online — C

    7) technical support — H

    data — D

    9) quality assurance — E

    10) encoding — A

         A. putting secret information into code;

         B. the physical parts of computer;

         C. connected to the Internet;

         D. numbers entered/held in a computer;

         E. checking products for problems;

         F. the act of using information;

         G. programs/instructions added to computer;

         H. helping people use/understand technology;

         I. program language;

         J. the act of protecting information;

4. Fill in the blanks with the correct words from word bank:

    1) Enter the data into the computer.

    2) The company uses encoding to protect information.

    3) Quality assurance finds and fixes problems in new projects.

UNIT 2

2. Read the email about computers available at TEI Inc. Then, choose the correct answers.

    1) What is the email about?

         A. The types of work employees do.

         B. computers that the company sells.

         C. What computers the company uses.

         D. the installation of a server.

    2) According to the passage, employees use laptops when they

         A. respond to email.

         B. work on spreadsheets.

         C. process the largest files.

         D. Work outside the office.

    3) Which of the following is not true?

         A. the company has a mainframe.

         B. employees get email on their cell phones.

         C. All employees receive desktop computers.

         D. The desktop computers are faster than the workstations.

3. Read the sentence and choose the correct word:

    1) My PDA/mainframe notifies me when I have a meeting.

    2) I have a laptop/supercomputer to do work on a plane.

    3) John has server/desktop computer because he only uses simple programs.

    4) This computer/server runs programs, but doesn’t have Internet access.

    5) A workstation/handler PC is smaller than a laptop, but still has a keyboard.

    6) Connect to the server/PDA to use that printer.

    7) A supercomputer/handler PC is the most popular machine in the world.

4. Match the words with the definitions:

    1) Workstation — fast computer that is used by one person and has more memory than an ordinary personal computer.

    2) Mainframe — Large and powerful computer that supports many other computers working at once.

    3) Cell phone — A device that makes and receive calls.

UNIT 3

2. Read the technology guide about computer assembly. Then, choose the correct answer:

    1) What is the guide mostly about?

         A. Putting together a computer.

         B. Problems with computer parts.

         C. Uses of expansion cards.

         D. Repairing a broken computer.

    2) When should the hard drive be installed?

         A. Step #1

         B. Step #3

         C. Step #5

         D. Step #6

    3) According to the guide, what is NOT an assembly step?

         A. Collecting parts

         B. Opening the case

         C. Connecting the drives

         D. Installing the RAM card

3. Match the words with definitions:

    1) heat sink — C

    2) RAM — B

    3) expansion card — E

    4) processor — F

    5) hard drive —D

    6) motherboard — A

         A. a slotted board with circuits and ports;

         B. a short term, quick memory source;

         C. a part used to cool the processor;

         D. a part used to store large amounts of data;

         E. a part used to increase a computer’s functions;

         F. a part that completes tasks for the computer;

4. Write a word that is similar in meaning to the underlined part:

    1) Spinning blades keep the computer from underlined part. (Fun)

    2) The electrical source directs power throughout the computer. (Power supply).

    3) Joey purchased a protective bag for his computer. (Case)

    4) Can the coded disk reader play DVDs? (disk drive.)

UNIT 4

2. Read the advertisement from a computer parts catalogue. Then, mark the following answers as true(T) of false (F).

    1) The keyboard has a wireless connection. — FALSE

    2) The LCD monitor does not require a lot of room. — TRUE

    3) The touch screen comes with keyboard. — FALSE

3. Match the words (1-5) with the definitions (A-E)

    1.  keyboard — C

    2.  mouse — E

    3.  scanner — A

    4.  microphone — D

    5.  monitor — B

         A.  a device that reads images and sends them to a computer

         B.  a device that displays images

         C.  a device that enters information into a computer

         D. a device that gathers sounds

         E. a device that is used to control a pointer  or cursor

4. Check the sentence that is true

    1) A. A keyboard reads documents

         B. A USB cable connects computers and devices

    2) A. A peripheral is the main part of a computer

         B. A printer creates documents and pictures

    3) A. An input device   enters information

         B. A microphone creates  sounds

    4) A. A monitor input sounds

         B. A touch screen does not need a mouse

     5) A. A scanner displays pictures and words

         B. A peripheral is a device that is added to a computer

UNIT 5

2. Read the article about networks. Then, choose the correct answers.

    1. What is the main idea of the passage?

         A. how to set up a network

         B. correcting network problems

         C. choosing network equipment

         D. a comparison of LANs and WLANs

    2. What  can you infer from the passage?

         A. A computer is not functioning during the cycle

         B. LAN routers do not work well near walls of metals

         C. Interference impacts a routers configuration

         D. Renewing an IP address fixes DHCP errors

    3. According to the passage, a LAN ___

         A. assigns IP address

         B. requires a router

         C. links CAT-5 cables

         D. cycles a network

3. Fill in the blanks with the correct words or phrases from the word bank

DHCP    CAT-5 cable    router  network    cycle    WLAN  Internet  configuration

    1.  The router lets a network connect to the Internet.

    2. A LAN is a type of network.

    3. Businesses communicate on the Internet.

    4. We do not use cables for our network. We have a WLAN.

    5. Routers need a correct configuration to work properly.

    6. Businesses with a LAN use CAT-5 cable to connect computers.

    7. It is something necessary to cycle a network to make it work.

    8. The DHCP provides different IP addresses for computers.

4. Choose the best definition for each word

    1.Router

         A. a part of a computer

         B. a wireless network

         C. a networking device

    2. IP address

         A. a city-wide network

         B. an identification number

         C.  a networking device

    3. LAN

         A. a local network

         B. a networking device

         C. a wireless network

UNIT 6

2. Read the introduction to the operating system manual. Then, choose the correct answers.

    1.  What is the main ides of the passage?

         A. where to locate shortcuts

         B. the advantages of the CCC OS

         C. how to identify and use parts of the OS

         D. types of operating systems available

    2. What can you infer about this operating system?

         A. It comes with free software

         B. Files have to stay in one folder

         C. Menus contain multiple commands

         D. Folders do not maximize or minimize

    3. According to the passage, what does the pointer NOT do?

         A. move files

         B. open menus

         C. start software

         D. minimize windows

3. Fill in the blanks with the correct words and phrases from the word bank

Icons   desktop operating system pointer windows  GUI

    1.  Use the pointer to choose files and commands.

    2. Small pictures or symbols in software are icons.

    3. The operating system is the program that makes a computer work.

    4. When something is on the desktop you see in onscreen.

    5. An OS that uses small pictures to represent files is a GUI.

    6. You can minimize files and programs in different windows.

4.  Choose the best definition for each word.

    1. Drag

         A. save an icon

         B. close a desktop

         C. move a file

    2. Folders

         A. organize files

         B. move windows

         C. create shortcuts

    3. Shortcut

         A. a type of software

         B. a type of icon

         C. a type of window.

UNIT 7

2.  Read the advertisement for a new word processing program. Then, mark the following statements as true (T) or false (F).

    1) Macros determine the layout of a document. — FALSE

    2)TypeWrite 4.0 features customizable fonts. — FALSE

    3) Not all file formats work with TypeWrite 4.0. — TRUE

3.Fill in the blanks with the correct words and phrases from the word bank.

    1) Use a macro to type out phrases that you use a lot.

    2)My file won’t open in other programs due to a compatibility problem.

    3) Instead of writing by hand use a word processing program.

    4) This fie is in a format that doesn’t open in TypeWrite.

    5) Save each document with a different name so you have a copy of each.

    6) The letter’s layout is wrong. The heading is in the wrong place.

    7) Increase the font size to make the file easier to read.

    Most word processors offer spell check to help you find mistakes.

4. Choose the word that is closest in meaning to the underlined part.

    1. The style you use for this document makes it hard to read.

         A — macro

         B — formatting

          C – compatibility

    2.To write a business letter, use the appropriate document pattern.

         A -word processing

         B — compatibility

         C– template

    3. She did not think that her typing command was saving her any time.

         A — formatting

         B – macro

         C– template

UNIT 8

2. Read the excerpt from the employee handbook guide at T.B. Brown Inc. Then, mark the following statements as true (T) or false (F).

    1. The company uses a P093 server to receive email. — TRUE

    2. The company provides webmail for all employees. — FALSE

    3. All employees have multiple company email accounts. — FALSE

3. Match the words (1-5) with the definitions (A-E).

    1) Attachment – E

    2) domain name–C

    3) password – D

    4) email client – B

    5) SMTP server – A

         A. a computer that sends email.

         B. a program that saves sends and receives email.

         C. words/letters used to identify companies and addresses.

         D. letters/numbers that let a person access something.

         E. a file that is sent with an email.

4. Choose the word that is closest in meaning to the underlined part.

    1. That company that provides access to the internet has very good service.

         A – ISP

         B —  email address

         C – username

    2. I use an email service available on web browsers so my emails are not saved on my computer.

         A -POP3 

         B — webmail

         C — ISP

    3.Enter your code that identifies you on a computer and ‘press’ Enter.

         A — username

         B — webmail

         C — POP3

    4. Most people use a method to receive emails from a server to get their email.

         A -email address

         B — POP3

         C – webmail

UNIT 9

2. Read the email from the IT department of TS. Brown Inc. Then, mark the following statements as true (T) or false (F).

    1) T.B. Brown Inc. now has a different URL.  — TRUE

    2) The hyperlinks navigate away from the original page. — FALSE

    3) The web site now has fewer meta tags. — FALSE

3. Match the words (1-5) with the definitions (R-E).

    1) Hyperlink – C

    2) Website –  A

    3) HTML –  D

    4) Web host –  E

    5) Web browser – B

         A. a collection of related Internet pages.

         B. a program that lets you look at web pages

         C. a word image that you can clock on to navigate.

         D. a computer language used to make web sites.

         E. a company that provides space for a websites.

4. Choose the word that is closest in meaning to the underlined part.

    1) The text used in webpage codes that provide information to search engines gives us high search rankings.

         A — hyperlink

         B — meta tag 

         C — web host

    2) Type a word into the computer program that allows people to look for particular information to find a web site.

         A — search engine

         B – http

         C — website

    3) Our website is very popular on the system of information that is available on the internet.

         A -meta tag

         B –hyperlink

         C – www

    4) The company’s text and symbols that form a web address is http://tbbronincorp.com

         A — URI

         B — search engine

         C — web host

    5) Please begin the web address with the part of the web address that allows the computer to connect to the site.

         A –HTML

         B —  web browser

         C — http

UNIT 10

2. Read the article from Graphic Arts Magazine. Then choose the correct answers.

    1) What is the article mostly about?

         A. why people edit graphics

         B. how to edit graphics

         C. the causes of poor exposure

         D. how to crops picture

     2) According to the article, how can you remove unwanted parts of images?

         A. crop the picture

         B. resize the image

         C. save the picture as a JPEG

         D. increase the number of pixels

     3) According to the article, what is NOT a way to fix a blurry photo?

         A. resize the photo

         B. increase the lighting

         C. save in JPEG format

         D. increase the amount of pixels 1

3. Match the words (1-6) with the definitions (A-F).

    1. pixel — B

    4. graphics — A

    2. exposure — D

    5. resolution — F

    3. JPEG — C

    6. tint — E

         A images on a computer, in a book or magazine etc.

         B a small dot that makes up part of an image a computer screen

         C a file used to store pictures on a computer

         D the length of time film is open to light when taking a picture

         E a small amount of a color in something

         F a computer or camera’s ability to produce a clear picture

4. Fill in the blanks with the words and phrases from the word bank.

     1) It’s hard to see the details of this picture. Pease ________  it so that it is bigger.( RESIZE)

     2) I want to edit my pictures .I need a__________. (GRAPHIC EDITING PROGRAM)

     3) I don’t like the background of this picture. Lets_________ it out.  (CROP)

     4) This picture is too dark. Make the ____________ a little lighter. (CONTRAST)

UNIT 11

2. Read the email from it department of TB. Brown Inc.  Then, read the paraphrase of the email. Fill in the blanks with the correct words from the wont bank.

    Employees often use databases and spreadsheets incorrectly. Use a database to organize largo amounts of information about Clients. A database makes it easy to Search   multiple tables for client information. Use a spreadsheet to perform calculations about sinks data. Spreadsheets are also able to create graphs and charts showing profits.

3. Match the words (1-5) with definitions (A-E).

     1) Worksheet — D

    2) database — B

    3) sort — A

    4) field — E

    5) formula — C

         A to arrange the information in a database

         B a large group of data organized in a computer

         C a mathematical instruction that performs spreadsheet calculations

         D a single page of a spreadsheet

         E a database category that hot a type 01 information

4. Choose the word that is closest in meaning to the Underlined part.

    1) Sue types in a(n) symbol that performs a specific calculation on the line

         A cell

         B operator

         C worksheet

    2) Please arrange the client addresses in a single collection of information a database.

         A table

         B field

         C query

    3) Dave adds up the values with a mathematics spreadsheet calculation

         A worksheet

          B formula

          C database

    4) Jim organizes records in a computer program that organizes information and performs calculations.

         A function

         B query

         C spreadsheet

    5) Martha finds clients who live nearby with a search that locates all information of a specific type

         A query

         B field

         C operator

    6) Some information in one unit of a spreadsheet that holds a piece of information is incorrect.

         A table

         B function

         C cell

UNIT 12

2. Read the article from a business newsletter. Then, choose the correct answers.

    1) What does the Web Development class teach?

         A making a website easy to use

         B improving a website’s visibility

         C using code to program a website

         D how to market a new website

    2) What can you inter about the Web Design

         A Attending the class is mandatory.

         B The first class addresses functional

         C it focuses on improving a site’s visual

         D Its registration fee is less than the Web Development class.

    3) What is the function of CSS?

         A It helps improve navigation.

         B It decreases a website’s visibility.

         C It changes the style of a web page.

         D It expands the functionality of a web

3. Match the words (1-6) with the definition (A-F).

    1) web design — A

    2)coding — C

    3) navigation — E

    4) visibility — B

    5) usability — D

    6) content — F

         A choosing a website’s visuals

         B how easily you can find a website on a engine

         C a website’s programming

         D how easily a user can use a website

         E moving around a website

         F everything contained h a website

4. Fill in the blanks with the correct words and phrases from the word bank.

     1) The website doesn’t work well. I want to improve its functionality

     2) My website locks boring. I’ll give it a more interesting appearance

     3) If you are interested in making a website, take a web development class.

     4) I’m learning CSS so that I can change my website.

UNIT 13

2. 1. What is the purpose of this advertisement?

         A to post a job opening

         B to describe a company

         C to start a publishing company

         D to sell a desktop publishing program

    2. Which is NOT a job qualification?

         A the ability to make clip art

         B project planning skills

         C a college education

         D the ability to make layouts

    3. What can you infer from this advertisement?

         A The job pays very well.

         B This is a managerial position.

         C The company is hiring from within.

         D Students do not meet the requirements.

3. Read the sentence pair. Choose correct word

    1. electronic paper/ assemble electronic pages

         Many books are available on electronic paper.

         Desktop publishing specialists assemble electronic pages.

    2. page layout/clip art

         If you need an extra picture use clip art.

         That page layout looks complete.

    3. Electrostatic printing/Offset lithography

         Electrostatic printing is all done with machines.

         Offset lithography uses oil and water to transfer ink.

4. Match the words (1-4) with the definitions (A-D).

1. comprehensive layout —  B

2. desktop publishing  — C

3. desktop publishing software — D

4. graphic communications — A

         A. a form of visual language

         B. a piece that is ready for print

         C. the design of a layout using software

         D. a computer program used by publishers

UNIT 14

2. Read the email from IT professional at Acme Enterprise. Then, mark the following statements with true (T) or false(F)

    1. Videoconferencing reduces traveling time and cost. (TRUE)

    2. The dedicated system comes with a video bridge. (FALSE)

    3. Videoconferencing works best with low bandwidth Internet access.(FALSE)

3. Fill in the blanks with the correct words and phrases from the word bank.

    1) My computer isn’t working. No images are showing on the monitor.

    2) Let’s purchase a dedicated system It comes with everything we need for videoconferencing

    3) Only I can edit the report. The videoconference system does not allow document sharing

    4) You can’t hold a multipoint videoconference without a video bridge

    5) The echo-cancellation feature eliminates unwanted

    6) I want face-to-face meeting. Let’s hold a videoconference

4) Write a word that s similar in meaning to the underlined part.

    1) A high amount of information that a network sends and  receives helps images load quickly on the Internet. Bandwidth

    2) To set up a videoconference system, first connect the equipment that codes and reads signals. Codec

    3) John attached a camera that broadcasts sound and video on the Internet. Webcam

    4) Our offices can hold a videoconference among people in different locations. Multipoint videoconference

UNIT 15

2. Read the email from the marketing director of bargainequipment.com. Then, mark the following statements as true(T) or false(F)

    1) BargainEquipment.com has a brick and mortar shop. (False)

    2) TFC Gaming is an affiliate of BargainEquipment.com. (False)

    3) Affiliates earn a percentage of sales for increases in page views.(True)

3. Read the sentence pairs. Choose where the words best fit in the blanks.

    1) digital certificate/certificate authority

         I don’t trust this site, it has no digital certificate .

         The certificate authority will tell customers our site is safe.

    2) page views/traffic

         My site has two hundred more page views today.

         Advertising a website should increase  traffic

    3) FAQs/banner

         Let’s display a new banner to attract attention.

         Check the FAQs to find out about tine company.

4 . Fill in the blanks with the correct words and phrases from the word bank.

    1) E-commerce allows people to shop with businesses globally.

    2) My business is a(n) affiliate of that website. We share profits.

    3) There are many brick and mortar shops on Main Street.

    4) Put an item in a shopping cart and pay for it later.

1. Jake always buys a quality newspaper at the weekend and a magazine for the gossip. — Джейк всегда покупает качественную газету в выходные дни и журнал ради сплетен.
2. When I picked up the magazine a leaflet about an animal charity fell out. — Когда я поднял журнал выпала листовка о благотворительности для животных.
3. I’ll save that long article about Madonna and read it at the weekend. — Я сохраню эту длинную статью о Мадонне и почитаю ее в выходные дни.
4. My dad never reads the whole newspaper — he just looks quickly at the headlines to get a general idea of what’s in the news. — Мой папа никогда не читает всю газету — он просто быстро смотрит на заголовки газет, чтобы получить общее представление о том, что в новостях.
5. Now we’ve got satellite TV I can watch more than fifty channels. — Теперь, когда у нас есть спутниковое телевидение, я могу смотреть более пятидесяти каналов.
6. Most callers to radio phone-in programmes don’t have anything interesting to say. – Большинство звонящих в радио программу по звонкам слушателей не могут рассказать ничего интересного.
7. When US radio broadcasted the drama War of the Worlds in 1938 a lot of listeners believed aliens were attacking the Earth. — Когда радио США транслировало драму Война миров в 1938 году много слушателей считали, что инопланетяне атакуют Землю.
8. Sometimes TV journalists film in secret to make documentaries. — Иногда тележурналисты снимают в тайне, чтобы сделать документальные фильмы.

работников линии производства выдвинуть свои
предложения для улучшения качества.

1.6. (8 x 1point)
Match each verb on the left with a noun on the right to form common
partnerships. Use each word once only. Write your answers (letters a, b … or h)
in the boxes.

1.  annual	a)  conference
2.  early	b)  credit
3.  extended	c)  dismissal
4.  limited	d)  enterprise
5.  natural	e)  liability
6.  occupational	f)  pension
7.  private	g)  resources
8.  unfair	h)  retirement

1	2	3	4	5	6	7	8
a	h	e	b	g	f	d	c

1.7. (8 x 2 points) complete
each sentence with the opposite of the word in brackets. Choose from the following list. Use each word once
only. You must use the correct form of
the verb.

accept	demolish	gain	reject
succeed	withdraw	impose	attack

1. 
He’s reject  my
recommendation. (ACCEPT)

2. 
They’re  demolish an
office block down by the river. (CONSTRUCT)

3.  She  accept the company’s policy on the
environment. (DEFEND)

4. 
She’s gone to the bank to  withdraw  some
money. (DEPOSIT)

5.  Is he the
kind of person to impose  his responsibilities?
(EVADE)

6. 
I think his reorganization plan will ultimately  succeed .(FAIL)

7. 
They’ve  attack  restrictions
on using the fax. (LIFT)

8. 
Share prices  gain ground throughout the
day. (LOSE)

1.	reject
2.	demolish
3.	accept
4.	withdraw
5.	impose
6.	succeed
7.	attack
8.	gain

1.8. (10 x 1 point) Choose the
correct word for each sentence. Write the words in the boxes.

1. 
I’ll ask my
bank manager for advice/ advise about investment.

2. 
He first
spoke briefly/shortly about the agenda for the day.

3. 
She hopes
to get a chair/seat on the board.

4. 
We check/control
each new consignment very carefully.

5. 
I enclosed
a complements/compliments slip with the catalogue.

6. 
Do these
cars confirm/conform to the new safety regulations?

7. 
You
shouldn’t read confident/confidential documents!

8. 
Normally,
she’s a very conscientious/conscious worker.

9. 
The unions
criticised the government’s economic/economical policy.

10. 
If you pay
too much tax you get a discount/rebate.

1.	advice
2.	briefly
3.	seat
4.	check
5.	complements
6.	conform
7.	confidential
8.	conscientious
9.	economical
10.	rebate

1.9. (7 x 2 points)
Complete each sentence with the correct form of ‘TAKE’ and a word from the list
below. Use each word once only. Translate the sentences into Russian.

call consideration home

out on

off steps

1.  You should take out an
additional policy covering you against accidental damage.

2. 
We had to take
off extra staff during the holiday season.

3. 
When all
the transport costs have been take into consideration, we have in fact made a
loss.

4.  Sales really  take out after
the product had been mentioned on television.

5. 
A good
sales rep can  take home over £500 a week.

6. 
If my phone
rings, could you  take  the call for me?

7. 
We must take
steps to see that we don’t lose our market share as a result of this increased
competition.

2. Business Communication. Telephoning and Business Letters.

2.1. (6 x 2 points) Choose the best responses. Write your
answers in the boxes.

1. Where are you calling from?

A. 
I’m on the phone.

B. 
My address is 49, Northwick Street.

C. 
This is Mrs
Skolnick speaking.

2. Can’t you reduce the price
for our first order?

A. 
There are fewer
goods available.

B. 
The order is firm.

C. 
It may be possible
for an initial order.

3. Why is there no one on the
premises now?

A. 
The building is
quite new.

B. 
It is after office
hours.

C. 
The person wanted
is on holiday.

4. Would you quote the item
number, please?

A. 
I have your quote.

B. 
Yes, that’s the
quantity I want.

C. 
Wait a moment. I’ll
just find it.

5. Would you prefer the latter?

A. 
Yes, I’d rather pay
later.

B. 
Yes, I like the
suggestion you made in your letter.

C. 
Yes, the last
suggestion is the best one.

6. We’ve got some more on
order.

A. 
So you expect them
to come in soon?

B. 
So you can’t order
enough?

C. 
So you’ll have to
order some more?

1	2	3	4	5	6
B	C	B	C	C	A

2.2. (9 x 1 point) Complete
these two conversations with sentences from the list below. Use each sentence
only once. Write your
answers (letters A, B … or I) in the boxes.

A:	London Insurance Ltd. Can I help you?
B:	Good morning. I’d like some insurance for a journey abroad.
A:	I’ll put you through to our Travel Department.
B:	Thanks very much.
A:	Hold the line, please.
C:	Travel Department.
B:	Yes, I’d like some travel insurance.
C:	I see. Could you tell me how long you’ll be away?
B:	For a fortnight, from 19 September,
C:	Right. Will you be outside Europe at all?
B:	No, only in France and Germany.
C:	Well, we have 10, 20 and 30 day policies so you’ll need a 20 day one.
B:	Is it not possible to get cover just for two weeks?
C:	Well, you could insure each or any of these categories separately.
B:	Well, it’ll have to be 20 days then. How much will it cost?
C:	For full cover — that’s death, injury, delay, baggage and money — £57.50.
B:	Is there an alternative?
C:	I’m afraid not. We only have standard periods.
B:	But it’s better value if I take the full package, I suppose…

A. 
No, only in France and Germany.

B. 
I’ll put you
through to our Travel Department.

C. 
Good morning. I’d
like some insurance for a journey abroad.

D. 
I’m afraid not. We
only have standard periods.

E. 
Yes, I’d like some
travel insurance.

F. 
Hold the line,
please.

G. 
For full cover —
that’s death, injury, delay, baggage and money — £57.50.

H. 
For a fortnight,
from 19 September,

I. 
Well, you could
insure each or any of these categories separately.

1	2	3	4	5	6	7	8	9
d	c	g	f	i	b	j	h	e

2.3. (16 x 2 points)
Below you will see parts of four letters concerned with orders. Put the
correct word or phrase in each blank. Choose from the following list. Use each
item once only. Write your answers (letters A, B … or P) in the boxes.

accept delivery acknowledge current issue following inconvenience

line note postage range regret

reserve the right resume quotation stock supply terms

A.

With reference to your advertisement in the
 range I of
‘Office Monthly’, I would like to order 2  Easifix Year Planners.

I enclose a cheque for £15 to include  postage and packing.

B.

Thank you for your  note of 5th July for your
«Finesse»  line F of dining room furniture. We find your  current issue satisfactory
and would like to order the supply 

10 «Finesse» dining tables at
£280 per item

40 «Finesse» dining chairs at £60
per item

We  acknowledge that you can supply these items within 30 days and
we reserve the right not to accept delivery after this time.

We should be obliged if you would  regret receipt of
this order.

С.

We thank you for your order of 11^th  May
for 2 Easifix Year Planners.

This terms  has proved so popular that we  quotation     to inform you that it is temporarily out
of stock.

We hope to be able to  resume supplies
within the next ten days.

We apologise for any  inconvenience this may cause.

D.

Thank you for your order of 12th July for 10
«Finesse» dining tables              and 40 «Finesse»
dining chairs.

As we are in a position to stock you with the
above items from following  we have arranged for them to be delivered to you early
next week.

1.	I		9.	A
2.	H	10.	J
3.	G	11.	P
4.	f	12.	m
5.	C	13.	L
6.	O	14.	E
7.	B	15.	N
8.	k	16.	d

2.4. (30 points) These are your notes of a
telephone call from Mr Kittle. He has placed an order.

Call received From Order Action	12 January Mr  Kittle, Demon Marketing, plc 500 A4 plastic wallets (300 clear, 100 yellow,  100 red)   Delivery 15 February latest
Notes:  4°/. discount (+ 2% if payment within 30 days). Confirm in writing.

• Write a letter to Mr Kittle confirming

—   the phone call

—   the order quantity

—   the delivery date

—   the discount.

• Write 50-60 words.