Choose the proper word from the list below dramatize the dialogue work in pairs receptionist

At
a Hotel

         As
soon as you are through with the customs formalities, you’ll most probably take
a taxi to a hotel. It’s best to book a room in advance. In this case you’ll be
sure to stay at a hotel without any problems. You can book a room by telephone.

         Friendly
staff and high standards of service make the stay in the hotel pleasant and
enjoyable. In many hotels a porter takes your luggage and shows you the way to
the receptionist’s desk. The receptionist will most probably ask you for how
many days (nights) you are going to stay at the hotel. He may offer you a room
(a single or a double room, a suite, etc.) with all modern conveniences (bath,
telephone, satellite TV, air conditioners). Then he will ask you to sign in. In
this case you’ll have to sign your name, nationality and address in a hotel
register book or in a special registration form (to fill in the form).

         When
this formality is over, the receptionist gives you your key and the porter
shows you up to your room. Now you are referred to as a “guest”. When going out
you are supposed to leave your key at the desk. All the keys are hung on a
special key-rack.  Modern hotels have electronic locks on the doors. They are
opened with a plastic card with a magnetic code. The codes are usually changed
every day. Majority of the hotels offer you the most sophisticated security
system. The guests are provided with in-room safety-deposit boxes.

         The
room charge (price) usually includes your breakfast. Sometimes it includes the
service paid additionally. Large hotels usually offer their guests different
kinds of services. There is the inquiry office where they will answer your
questions and give you all the information you want. At the laundry you can
have your things washed and pressed. At the dry cleaner’s you can clean your
clothes. At the shoes repairs’ you can have your shoes mended and polished. At
the service bureau you can order a taxi or rent a car, book in advance tickets.
There is also hairdresser’s, barber’s, beauty saloon. There is also a small
banking office in the entrance hall where you can cash travellers cheques and
change currency. If you need to leave your suitcases for a while you can use
the left-luggage office.

         The
guests are requested to warn the receptionist in advance about the day and hour
of signing out so that they could have the bill ready for them in time. Make
sure that the bill is ready one day before leaving.

Vocabulary
notes:

customs — таможня

to
book a roomto make a reservation – заказать, забронировать комнату

in
advance
– заранее

staff
–
персонал

apartment – номер в
гостинице

to include — включать

double
room – двухместный номер

single
room – одноместный номер

suite
— люкс

sophisticated
security system – сложная система безопасности

safety-deposit
boxes — сейфы

entrance
hall – холл гостиницы

electronic
locks – электронные замки

inquiry
office — справочная

laundry
— прачечная

dry
cleaner’s — химчистка

shoes
repairs – ремонт обуви

service
bureau – бюро обслуживания

to
rent – брать напрокат

hairdresser’s – женская
парикмахерская

barber’s – мужская
парикмахерская

to
change currency – обменять валюту

to
cash — обналичить

travelers
cheques – дорожные чеки

left-luggage
office – камера
хранения

receptionist — администратор

receptionist’s (desk) –
администрация, стойка регистрации

to
sign into registerto check in — зарегистрироваться

to
fill in the registration form – заполнить бланк регистрации

porterbell—boy –
носильщик, коридорный, посыльный

luggage
—
багаж

modern
conveniences
– современные удобства

to
show up to —
проводить

to sign outto check out –
выписаться, зарегистрировать отъезд, освободить номер

bill — счет

Add
to your active vocabulary:

I’d like to stay at the hotel. – Я бы
хотел остановиться в отеле.

What’s
the price a day?How much is it a night? – Сколько стоит номер в сутки?

This
room will suit me. – Этот номер мне подойдет.

Shall
I pay in advance? – Мне заплатить заранее?

Could you fill in this form, please? – Не
могли бы вы заполнить этот бланк?

Do
I have to pay a deposit? – Я должен внести задаток?

Do you have any vacancies? – У вас есть
свободные номера?

Does
the price include breakfast? – В стоимость входит завтрак?

How
long will you be staying with us? – На какое время вы у нас остановитесь?

I
have a reservation. – У меня заказан номер.

I’d like a single room. – Я бы
хотел одноместный номер.

I’d like to stay an extra night. – Я бы
хотел остаться еще на одну ночь.

Exercise
1. Find in the text the English equivalents for the following:

забронировать
номер, остановиться в гостинице, коридорный, администратор, одноместный номер, регистрироваться,
люкс, ключ, бланк регистрации, двухместный номер, современные удобства, вешалка
для ключей, обслуживание, плата, просить, предупреждать, приготовить счет,
выезжать (выписываться), пройти таможенные формальности, заранее, багаж,
проводить (показать дорогу), оплачивать дополнительно, обслуживание по высшим
стандартам, спутниковое ТВ.

Exercise
2. Answer the questions:

1.
Why is it best to book a room?

2.
How can you make a reservation?

3.
Who usually helps you with your luggage when you come to a hotel?

4.
Who will you address for a room when you come to a hotel?

5.
What will the receptionist most probably ask you about?

6.
How do you call the formality of putting down your name in a hotel register?

7.
Who usually shows a traveler to hisher room?

8.
Why are you requested to warn the receptionist in advance about the day and
hour of signing out?

Exercise
3. Retell the text.

Exercise
4. Read the text and learn the new words:

The
Bell Captain and Bellhops

         In
America the bell captain, a position found in most medium and large hotels, is
a person of great importance to the reputation of a lodging establishment. The
bell captain or one of his staff is often the first person a guest meets on
arrival. The bell captain trains and supervises all bellhops, all those who
usher arriving guests to their rooms and carry their luggage.

         Bell
captains supervise the hotel’s attendance and valet parking crew. Bell
captains, bellhops and door and valet parking attendance depend on tips for a
large portion of their income. It is considered customary to tip a bellhop
about $1 for each bag carried. A hotel door attendant can expect on average a
$1 to $2 tip for hailing a taxi.

Vocabulary
notes:

bell captain – старший
портье

bellhop –
посыльный, коридорный

to  usher –
проводить, вводить

usher — швейцар

valet parking attendant – служащий
гостиницы, ставящий автомобиль гостя на стоянку и подающий его к подъезду

crew – бригада,
команда

staff — персонал

tip — чаевые

income — доход

to
hail a taxi
– остановить такси

Exercise
5. Match the English terms with their Russian equivalents:

1. usher	a. администратор
2. in advance	b. швейцар
3. tips	c. одноместный номер
4. registration form	d. жилье
5. attendant	e. номер люкс
6. single room	f. плата
7. crew	g. коридорный, посыльный
8. porterbellboybellhop	h. гость
9. bill	i. старший портье
10. guest	j. регистрационный бланк
11. accommodation	k. меблированные комнаты
12. bell captain	l. служащий гостиницы
13. charge	m. заранее
14. receptionist	n. команда
15. suite	o. чаевые
16. lodging house	p. счет

Exercise
6. Choose the correct words from the list below:

The
Astoria Hotel

         St
Petersburg is a world-famous ___________ and the second largest in our country.
The Astoria Hotel is located in the very ________  of the city. The______ has
430 guest-rooms for total of 800 beds. They include _______ apartments, suites,
double and single rooms. Most of the guest-rooms are double ________. There is
a sauna, a swimming-pool, a fitness centre, a laundry, repairs and dry cleaning
and a souvenir _______ at the hotel. The hotel also runs a “Rent-a-Car”
service.

         At
the hotel you have at your service three _________: “Winter Garden” seating
140, “Astoria” – 150 seats, “Angleterre” for 154 guests; a banquet hall for 130
seats, a grill-restaurant seating 60, two cabinets for _______ seats, several
bars, cafes and buffets.

         The
Astoria Hotel has a business center which is equipped with all kinds of
___________ facilities and a conference hall for 200 seats. At the service
__________ you can get the necessary travel information. The clerks will ______
you in ordering any kind of public services and tickets. The Astoria Hotel is
the _______ hotel in Russia. Many well-known _________ leaders, actors,
singers, artists and poets stayed at this hotel.

help;
kiosk; political; city; restaurants; hotel; 28; best; rooms; modern; several;
heart; bureau

Exercise 7. Choose
the proper word from the list below. Dramatize the dialogue. Work in pairs:

At
the Reception Desk

Mr
Smirnov is
checking in and speaking with the receptionist.

Receptionist:
Good
morning, sir. Can I ______ you?

Smirnov: Good morning. You
have a _________ in my name.

Receptionist: What’s your
_______, please?

Smirnov:
Smirnov.

Receptionist: How do you spell
it, ______?

Smirnov: S-M-I-R-N-O-V.

Receptionist:
Have
you got _______ letter of confirmation?

Smirnov: Yes, I’ve got it
here. Here _____ is.

Receptionist: Thank you, Mr
Smirnov. A single _______ with bath. Have you got your passport, please?

Smirnov: Yes, of course.
Here you are.

Receptionist: That’s all right.
Now you should _____ in this form:

Smirnov: Certainly. Can I
fill ____ this form in Russian?

Receptionist:
No,
you should fill it in __________.

Smirnov: Here it is.

Receptionist: Many thanks, sir.
Your room ______ No. 21.

in;
name; our; room; it; help; reservation; is; sir; fill; English

Exercise
8. Read and translate the following dialogue and do the tasks:

A: Morning. Central
Hotel.

B: Good morning. This
is Susan Stevens. I’d like to find out a little about the facilities offered by
your hotel.

A: One moment,
please. I’ll just put you onto booking inquiries.

C: Booking inquiries.

B: Good morning.
This is Stevens. Could you tell me a little about the facilities offered by
your hotel?

C: Yes, certainly.
The Central is right in the middle of the town, next to the railway station,
and is very convenient for people arriving or leaving by train.

B: Does that mean
that the hotel is quite noisy?

C: Well, I wouldn’t
say that we are exactly a country hotel. Yes, I suppose it is quite noisy.

B: How about
restaurant facilities?

C: No, I’m afraid we
haven’t got a restaurant here. Of course, there are plenty in the vicinity. All
we have is a snack-bar which serves light refreshments.

B: Do you have a bar?

C: Yes, we do.

B: And what about
evening entertainment?

C: Well, we have a
dance in the bar every Saturday evening. And that’s open to both residents and
non-residents.

B: Uh-huh, good. Anything
else in the way of facilities?

C: Yes, we also have
a sauna – that’s only for residents. And next year we shall have our own
swimming pool.

B: Well, thanks for
information. Bye.

a. Give the
Russian equivalents for:

facilities,
booking inquiries, in the vicinity, snack-bar, light refreshments, entertainment,
residents, non-residents

Exercise
9. Match the people and their responsibilities:

1. A hotel worker who stands by the door and helps visitors to get out of the car, to hail a taxi or get into the hotel is called …	a. receptionist
2. A hotel worker who receives the guests and gives them accommodation doing all the formalities is called …	b. chambermaid (room maid)
3. A hotel worker who keeps bedrooms in order and does some laundry for the guests is called …	c. bell captain
4. A hotel worker who gives and receives the keys is called …	d. valet parking attendant
5. A hotel worker who supervises the hotel attendance and valet parking crew is called …	e. desk clerk
6. A hotel worker who helps the guests to carry their bags and shows them up to their rooms is called …	f. porter (bell boy, bellhop)
7. A hotel worker who drives the guests’ cars to the parking place is called …	g. doorman (usher)

Exercise
10. Read and translate this conversation into Russian:

Sansom:
Good
afternoon. My name is Sansom. I believe you’ve got a room booked for me.

Receptionist:
What
is the name again, sir?

Sansom:
Sansom.
S-A-N-S-O-M.

Receptionist:
If
you wait a moment, sir. I’ll check. Yes, that’s right, sir. One single with
private bath – from today for 3 days. If you’d just sign the book here, I’ll
get you key and the porter will carry your luggage. By the way it’s Room 108.

Sansom:
I
see. What time’s breakfast?

Receptionist:
Well,
it’s any time between 7 and 10 in the dining room or you can have it sent up.

Sansom:
Oh,
that’s nice. I’d prefer it in my room. If you send it up round about 8.30, that
would be fine.

Receptionist:
Very
good, sir. Would you like a newspaper sent up with your breakfast?

Sansom:
Mm-yes,
I’d like the Financial Times and the Guardian, if you’d be
so kind.

Receptionist:
Certainly,
sir.

Exercise
11. Match the replies of the receptionist with the ones of Mr. Rodionov:

Reseptionist	Mr. Rodionov
1. Embassy Hotel. Good morning. My name is Doris Morgan. Can I help you?	a. A single room, please.
2. We have several hotels in Boston. Which area are you interested in?	b. Is it a front room or a rear room?
3. All right. Do you want a single or a double room?	c. Good morning. I’m calling from New York. I’d like to have a reservation for next Monday. My name is Pavel Rodionov.
4. OK, Mr. Rodionov.	d. I prefer downtown.
5. It’s a front room. But our hotel is located on a quiet street.	e. I’ll be staying for a week. Will the room be reserved for me?
6. Seventy dollars a night. How long do you expect to stay?	f. (212) 431-2211. I’ll pay by credit card.
7. Certainly, don’t worry, sir. Could I have your telephone number?	g. What’s the price of this room per night?
8. See you next week, Mr. Rodionov. Thank you for calling us.

Exercise
12. Arrange the lines in order:

1:
Have
you made reservations?

2:
Good
afternoon. What can I do for you?

3:
What’s
the price?

4: I expect I’ll
check out at about noon the day after tomorrow. Shall I pay in advance?

5: I’d like to have
a single room with a bath for a night.

6:
48
dollars a day, sir. How long will you stay here?

7:
Yes,
I called from New York. My name is Rodionov.

8:
Yes,
please. You can pay at the cashier’s desk to your left. Will you please
check-in?

9:
Ah,
yes, sir. Here you are, room 205. Second floor, front.

Exercise
13. Disagree with the statements avoiding a simple negation:

Model:
There is a rule at hotels requiring that guests pay in advance.

No,
I don’t think that is correctexactlogicalalways true. Of course, a guest may
pay in advance if he wants. But a guest may pay in a different way, say, per
day, per week or when leaving the hotel.

1.
The porter is the person who keeps the rooms in order.

2.
It isn’t good to reserve a room by telegram.

3.
If the guest wants his breakfast in his room, the desk-clerk will bring it to
him.

4.
Suites are usually the cheapest rooms in hotels.

5.
When a national or an international congress takes place in the town, it is
usually very easy to get hotel accommodations.

6.
The hotels at seaside resorts are usually full in winter.

Exercise
14. Read the following advertisement and ask 10 questions:

HOTEL EUROPE 131 Cromwell Road Tel: 01-370-2336 Special Reductions for Groups

Situated in the best part of the city, close to parks, museums, shops and minutes away from the centre. The Europe is one of the best Tourist Class Hotels with 100 rooms, 70 with shower or bath; central heating, telephone and radio in all rooms; lift, restaurant, bar, large comfortable TV lounge, 24-hour snack service. Sightseeing tours are arranged; multi-lingual reception personnel; night porters; laundry service; telegraph. Prices in winter are lower than in summer. Reduction of 10% if a guest stays for more than two weeks.

Exercise
15. Read and translate the article into Russian. Answer the questions below:

Cold
Comfort

         Are
you the kind of person who likes staying in unusual places? If the answer is
“yes”, then try the world’s coldest hotel in Jukkasjarvi in the north of
Sweden. But go in winter or all you’ll find is a pool of water, because the
hotel melts every spring!

         The
man who runs the ARTic Hall Hotel is Nils Yngve Bergqvist. He is also the man
whose idea it was. He built his first igloo for an art exhibition in 1991 and
he designed the present hotel – over 200 metres square – himself. It took
workmen about two months to pile 1000 tons of snow onto a wooden base. As the
weather got colder, the snow froze and then they removed the base. The whole
building and everything in it is made of snow – except for the wooden front
door. There is a theatre which Nils uses for slide shows, a jazz club, a radio
station and a large ice bar. As you can imagine, hot drinks are popular with
the guests! The rooms have no doors, there’s no furniture, no heating and
everyone sleeps on … yes, that’s right … ice beds. But the 800 people who have
stayed at the hotel this winter seem to like it. If you want to stay in one of
the ten ice rooms, it will cost you about £30 a night. You won’t be very
comfortable, but you will receive a survival certificate from the manager!

         When
the winter’s over, Nils holds his annual contest to predict the day that the
igloo will fall. The person that guessed the day correctly last year received a
large painting form an ARCic Hall exhibition. Bergqvist’s ice hotels are
becoming  world-famous and he loves his work. He’s already excited about his
next project – an ice hotel that will have more complicated architectural
features and, he says, will be bigger and better.

(From
Moscow News, February 2001)

1.
What is this article about?

2.
When and where was it written?

3.
Which part of the hotel is not made of snow?

4.
What happens when winter ends?

5.
What does every guest receive?

6.
List all the unusual features of the hotel.

7.
Why is the hotel called the ARTic Hall Hotel?

8.
Describe a typical room.

9.
Would you like to stay in the hotel? Why? Why not?

10.
Where is the hotel situated?

11.
Who runs the hotel?

12.
When was the first hotel built?

13.
How much snow does it take the workmen to build it?

Exercise
16. Look through three dialogues and decide if the statements below  are true
or false:

1. –
Good evening.

—
Good evening, sir. I am at your service.

—
I’d like a single room for one night only. I’ll fly back tomorrow morning.

—
All right, sir. Fill in this form, please. Write your name and your address
here.

—
Could you wake me up at seven o’clock?

—
Certainly, Mr. Petrov. Would you like our restaurant room service to bring you
breakfast.

—
Yes, I’d like to.

—
You can order your breakfast by telephone from your room. Here is your key,
sir. Room 321 is on the third floor. The lift is on the right.

—
Thank you very much.

2. –
Good evening. I have reserved a single room for three days at your hotel.

—
What is your name, please?

—
Mr. Smith

—
Yes, we have reserved a room for you. It’s room 275. It’s quiet and
comfortable. Will you register, please? Here is the form.

—
How much do I pay?

—
Ninety dollars a day. How will you pay?

—
Can I pay with a credit card?

— Sure.
The porter will take your suitcases and show you up to your room.

—
Thank you.

3. —
I’m checking out tomorrow. Could you, please, make out the bill?

—
Just a moment, please. Here is your bill for the apartment, telephone and room
service.

—
How can I pay?

—
You can pay here with your credit card.

—
Could you sent my suitcases down tomorrow?

—
Certainly, Mrs. Right. How did you like staying at our hotel?

— I
like the service and the meals at your restaurant were excellent.

— I
am glad you liked it here. I hope you will stay at our hotel again next time
when you come to our city.

1.
Mrs. Right can’t pay with her credit card.

2.
Mr. Petrov is going to stay for 3 days.

3.
Mr. Smith’s room costs 90 dollars a day.

4.
Mr. Petrov booked a suite.

5.
Mr. Smith’s room is number 275.

6.
Mrs. Right didn’t like staying at the hotel.

7.
Mr. Petrov reserved a double room for one night only.

8.
Mrs. Right is checking out tomorrow.

9.
Mr. Petrov’s room is on the fifth floor.

10.
Mr. Smith is going to stay at the hotel for 3 days.

11.
Mr. Petrov wants his breakfast to be brought into his room.

12.
Mr. Smith wants to pay with his credit card.

Exercise
17. Read, translate and act out the following dialogues:

—        
West
Side Hotel. Good evening! My name is Sarah Jones. Can I help you?

—        
Good
evening! I am calling from Boston. I’d like to have a reservation for tomorrow.
My name is Adam Olson.

—        
All
right. Do you want a single or a double room?

—        
A
single room, please.

—        
Okay,
Mr. Olson.

—        
Is
it a front room or a back room?

—        
It’s
a front room. But our hotel is located in a quiet street. How long do you
expect to stay?

—        
Probably,
I’ll be staying until Saturday. But I’m not sure.

—        
That’s
no problem, sir. Could I have your telephone number?

—        
231-65-09.
What’s the price of this room per night?

—        
Fifty
dollars a night. Okay. See you tomorrow, Mr. Olson. Thank you for calling us.

***

—        
Good
afternoon, can I help you?

—        
Good
afternoon, I’d like to check in.

—        
Do
you have a reservation with us?

—        
Yes,
I do. I made a reservation by phone last night.

—        
Your
name, please.

—        
Adam
Olson.

—        
Would
you spell your name, please?

—        
A-D-A-M
O-L-S-O-N.

—        
Okay.
Let me see. You have a reservation for a single room. Is that correct?

—        
Perfectly
correct.

—        
Have
you already decided how many nights to stay?

—        
At
least until Saturday. But I may stay longer. When should I inform you about it?

—        
Let
us know about your decision Friday night. You can give us a ring until 9 pm.

—        
All
right. What’s the price of the room?

—        
50
dollars per night. Please fill out the registration card. Print your name and
home address. Your room is 738.

—        
Should
I sign my name?

—        
Put
your signature right here. Will you pay cash or by credit card?

—        
By
credit card. Do you need it right now?

—        
Yes,
please. A bellboy will help you with your luggage. Enjoy your stay!

—        
Thanks.

a) Choose the proper words from the list below: 1. Mr Hawk is not a very IMPORTANT person. He is a clerk. He is a CLERK in anoffice in London. He is a man WITH imagination. He is a dreamer.
2. Mr Baxter is a very important PERSON . He is a manager and believer in
strict DISCIPLINE . He is always WELL-dressed and punctual. Mr Baxter is a  MAN of
great energy and he is very successful, but he is not very happy. He is A
little too ambitious. He would like to become an AMBASSADOR .
3. Miss Clara Flight is a pretty GIRL with a good figure and an interesting
face. She is ALWAYS well-dressed. Miss Flight is a secretary in an OFFICE in
London.SHE is a hard-working girl. Clara is fond of MUSIC and films. She
would like to be a FILM star, and to visit Paris and HOLLYWOOD.
4. Mr Baxter IS very well-off. He has a big CAR and a very nice house.
The car is new and very EXPENSIVE . The house is LARGE and comfortable, but it is
not new. It is Victorian House with all the MODERN facilities installed: central
heating, gas, electricity and air-conditioning. Mr Baxter has (got) a COMPUTER
in the house.

Оцени ответ

Read and translate the
following text. Consult a dictionary if necessary.

Management

Management
has as many definitions as there are managers. Management includes
those personnel who have the right to make decisions that affect
company’s
affairs. Organization is the means by which management coordinates
the
efforts of employees to attain the company’s objectives.
Organization involves structure.
An organizational structure is a framework enabling management to
delegate and control the responsibilities of individuals and
departments. In this way,
a company can function as a unit with the same efficiency as a
business run by
one person. Once organizational structure has been established, areas
(and sub-areas)
of activities, levels of authority, and duties must be clearly
defined. Communication
is of great importance in organizational structure. There are three
management
levels: top management, middle management and operating management.
The most important responsibility of a manager at any level is
decision making. Successful management is a matter of skill in
choosing from alternatives. Decision making can be broken down into
five components: recognizing the problem, defining and analyzing the
problem, evaluating alternative solution, and implementing the
approach chosen. The overall responsibility for decision making
encompasses the following managerial functions: planning, organizing,
directing, controlling, staffing and innovating. Planning.
The process of establishing organizational goals and a strategy for
their accomplishment
is known as the planning function. Organizing.
Once goals and strategies have been formulated, organizing makes
things happen as planned. Directing.
Directing is the motivational function. Controlling.
The control function monitors the achievement of goals and compares
actual results with those
projected in planning as well as actual performance in past period.
Staffing.

Staffing is
the process of finding the right person for each job. Innovating.
Innovating
is the creative function. Successful managerial performance rests on
three
basic elements – leadership, motivation and communication.

In
practical business, management is the art and science of getting
things done
through other people, but it also includes effective use of your own
time.

Answer the questions:

1. Can you give the
   definition of the term “management”?

1. What is the role of
   organizational structure?

1. Name three management
   levels.

104

1. What is the most
   important responsibility of any manager?

1. What are five
   components of decision-making?

III. Comprehension and Word
Study

1. Translate
into Russian:

effective use; to monitor the
achievement of goals; to recognize the problem; decision making;
organizational structure; to define the problem; to evaluate
solution; to implement approach; motivational function; company’s
affairs; to delegate responsibilities

2. Translate
into English:

мотивация;
принимать решения; достичь цели,
стратегия; оценка альтерна­тивных
решений; структура; распределять и
контролировать обязанности; распознавание
проблемы; внедрение; действительное
выполнение; творче­ская
функция; координировать усилия.

3. Complete
the sentences:

1. Management includes
   those personnel who have … .

1. An organization is
   the means by which … .

1. An organizational
   structure is a framework enabling … .

1. Successful management
   is a … .

1. Decision making can
   be broken down into … .

1. The overall
   responsibility for decision making encompasses … .

1. Successful managerial
   performance rests on … .

1. In practical
   business, management is … .

4. Complete the following
sentences with the correct form of the

given words.

1. produce

a. Our
… of washing-machines increased by 5 % last year.

b. We have
recently put on the market two new ….

c….
per worker will increase with the introduction of the new machines.

d. Word
processors have helped to make office workers more ….

e. The
company is well known in the agricultural industry. It sells mainly
farm … –

eggs,
butter, milk, etc.

2. compete

a. Coca
Cola’s main … is the Pepsi-Cola company.

b. We
try to stay… by investing heavily in advertising and promotion.

c. Our
company’s main objective is to keep ahead of the ….

105

3. plan

a. The
meeting did not go as ….

b. Some
projects take years of….

c. Before
asking a bank manager for money, it is wise to show him a business
….

4. analyze

a. Managers
need to have an … mind.

b. Our…
showed that we needed to put more emphasis on marketing.

c. We
must look at the problem ….

5. rely

a. He
is a very … worker.

b. I
am … informed that he’ll be promoted soon.

c. Her
main quality is her ….

d. My
assistant is someone who can be … on.

6. criticize

a. The
report has been received very … by top management.

b. The
Personnel Director is an outspoken … of our reorganization.

c. I
thought her … were unfair and not based on fact.

7. employ

a. Most…
in an organizations can benefit from training.

b. …
is almost 8 % in my country that’s far too high.

c. The
… are entitled to various social security payments.

d. He’s
fairly old and hasn’t had a job for years. I’d say he’s virtually….

8. decide

a. Being
a currency dealer in a bank, she has to make quick ….

b. Because
we were …, we wasted time and lost the contract.

c. I
haven’t… yet whether to leave my present job but I must make up my
mind soon.

9. sure

a. Performance appraisals help
to … that promising staff are not overlooked for

promotion.

b. At
my interview, my boss … me that I had a bright future in the
company.

c….
you agree she’s one of the high fliers in the department.

10. skill

a. The
Chairman was … at avoiding answering awkward questions.

b. The
… workers in the Production Department are well paid.

c. To
be a good manager, you need many ….

d. The…
workers in our company are the lowest paid because they need
no

training for their jobs.

106

5. Complete the sentences
with the words from the box below.

Responsibility, strategy,
long-term, subordinates, manager, liaison, management,
perspective, activities, to appraise.

1. General managers are
   concerned with … formulation and implementation.

1. In a small one-person
   business, the chief decision maker has to be a general ….

1. The general manager
   is an individual who has … for a business.

1. The responsibilities
   of a general manager usually include … planning for new
   products, etc.

1. The general manager
   must find and train competent ….

1. The general manager
   is a … among the various functional areas of the business.

1. The general manager
   must be especially competent in human resources ….

1. The
   general manager must be able
   the
   company objectively.

1. Sometimes
   subordinates disagree with the chief because they lack a
   broad ….

10. He
must coordinate the various … of the company.

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Learning foreign languages is especially important nowadays. Some people learn languages because they need them in their work, others travel tourists, for the third, studying languages is a hobby. Every year thousands of people from Russia go to different countries as learn or to work. A modern engineer or even a worker cannot work successfully with an imported machine or a computer if he doesn’t know English. Diplomats, historians and scientists need know languages in their work, too. If you want to be a stewardess, a pilot or an air traffic control officer, you must learn English, the language of international communication. And how can a shop assistant or a cashier in a big department abroad understand a foreigner if she doesn’t know a foreign language? So a modern and cultural person must know foreign languages. There are store who know more that one foreign language. We call them polyglots.  

My friend’s mother is a teach¬er of foreign languages. She knows English, French, German, Spanish and, of course, Russian. Is she a polyglot?

Work in pairs. Read the description of the situations and dramatize the dialogues.
1. You are in the street and you want to know the way to the nearest Pharmacy (аптека). Stop someone and ask him / her the way.
2. One of your relatives is at the railway station. He / She has come to see you but doesn’t know the way. Tell him / her how to get to your place.
3. Your nephew is out. His friend has called to invite him to the new fitness centre. Take a message and write down how to get there.