Choose the best word a basic spreadsheet is a

CHECK YOUR ENGLISH VOCABULARY FOR

COMPUTERS

AND

INFORMATION TECHNOLOGY

Jon Marks

A & C Black  London

www.acblack.com

First
edition published 1995

Second
edition published 1999

This
third edition published in Great Britain 2007

A
& C Black Publishers Ltd

38
Soho Square, London W1D 3HB

©
Jonathan Marks 2007

All
rights reserved.

No
part of this publication may be reproduced in any form without the permission
of the publishers.

A
CIP entry for this book is available from the British Library.

ISBN-10:
0 7136 7917 4 ISBN-13: 978 0 7136 7917 5

 eISBN-13: 978-1-4081-0246-6

Text
typeset by A & C Black

Printed
in Great Britain at Caligraving Ltd, Thetford, Norfolk

This book is produced using paper that is made from wood grown in
managed, sustainable forests. It is natural, renewable and recyclable. The
logging and manufacturing processes conform to the environmental regulations of
the country of origin.

Contents

Page

                                                     Introduction                                                                              4

Section 1: Hardware

                      1.1                         Hardware                                                                                   6

                      1.2                         Some
useful verbs                                                                    7

                      1.3                         The
workstation                                                                       8

                      1.4                         The
keyboard                                                                            10

                      1.5                         The
mouse                                                                                 11

                      1.6                         Scanning                                                                                    12

                      1.7                         Some
useful adjectives                                                           13

                      1.8                         Printing                                                                                       14

                      1.9                         Mobile
phones                                                                          16

                      1.10                       Other
devices                                                                            18

                      1.11                       Inside
a computer                                                                    19

                      1.12                       Data
storage                                                                              20

                      1.13                       Connectivity                                                                              21

                      1.14                       Networks                                                                                    22

                      1.15                       Electronic
payments                                                                23

                      1.16                       Review
crossword                                                                    24

                      1.17                       Your
computer                                                                         26

Section 2: Software

                      2.1                          Software:
the basics                                                                28

                      2.2                          Using
software: useful verbs                                                 30

                      2.3                         The
control panel                                                                     31

                      2.4                         Applications                                                                              32

                      2.5                         Some
useful adjectives                                                           33

                      2.6                          Word
processing 1                                                                   34

                      2.7                          Word
processing 2                                                                   36

                      2.8                          Word
processing 3                                                                   38

                      2.9                         Image
editing                                                                            40

                      2.10                       Graphic
design                                                                          41

                      2.11                       Spreadsheets                                                                             42

                      2.12                       Presentation
software                                                            44

                      2.13                       Problems
with software                                                         45

                      2.14                       Which
program?                                                                      46

                      2.15                       Review
quiz                                                                               47

                      2.16                       Your
software                                                                           48

Section 3: The internet

                      3.1                          The
internet: the basics                                                          50

                      3.2                         Internet
browsers                                                                     52

                      3.3                         Search
engines                                                                          53

                      3.4                          Things
on the net                                                                     54

                      3.5                         Internet
terms                                                                           55

                      3.6                         E-commerce                                                                              56

                      3.7                         Internet
security                                                                       58

                      3.8                         Email                                                                                           59

                      3.9                          Email
comprehension 1                                                          60

                      3.10                       Email
comprehension 2                                                          61

                      3.11                       Useful
verbs crossword                                                           62

                      3.12                       Revision
wordsearch                                                               63

                      3.13                       Your
internet                                                                             64

                                                     Answer
key                                                                                65

                                                    Index                                                                                           75

Introduction

Who is the book for?

This book has been
written for people whose first language is not English, and who use or are
going to use computers and other information technology in an English-speaking
environment. It covers the language needed to use information technology
equipment, work with computer programs, discuss problems and plan projects. It
does not cover advanced technical vocabulary for computer programmers or
electronic engineers. All the language in the book is intended to be accessible
to intermediate level students and above.

How can the book be used?

The vocabulary is
arranged by topic. Choose the topics that interest you. The pages do not have
to be completed in any particular order, and there is no need to complete all
the pages if some are on topics which are not useful to you. It is better to
complete one or two pages in a day, and remember the vocabulary, rather than
completing as many pages as possible. The answers to the exercises can be found
at the back of the book. There is also an index to help you find the pages
which are most useful to you.

Write new words and
phrases you learn in a notebook or file. Review this language regularly so that
it becomes part of your active vocabulary.

A good general dictionary
will be very helpful, providing pronunciation guides and more contexts. For
vocabulary relating specifically to computers, Dictionary of Computing (A&C
Black, ISBN 978 07475 6622 9) will be a useful reference source.

Section 1: Hardware

A.  
Match
the verbs with the nouns.

1.                  
recharge

2.                  
click on

3.                  
dial

4.                  
give

5.                  
move

6.                  
print out

7.                  
send and receive

8.                  
take some

B.   
Choose
the best verb.

1.2 Some useful verbs

a.                  
digital photos

b.                  
faxes

c.                   
a number on your mobile phone

d.                  
a presentation

e.                  
something with the mouse

f.                    
the battery

g.                  
the mouse

h.                  
twenty pages

9. To turn on the computer,
__________ the «Start» button.

a. touch                                 b. press 10. The printer has __________ of ink.	c. switch
a. finished                             b. ended	c. run  out

11. Unfortunately, my scanner
isn’t __________ at the moment.

a. working                             b. going 12. Please __________ the CD ROM.	c. doing
a. insert                                  b. introduce	c. inject

13.   The projector
isn’t working because it isn’t __________.

a.   plugged  b.
plugged in        c. plugged into

14.   The batteries
in my digital camera are nearly dead. They need __________.

a.   to change              b.
exchanging      c. changing

15.   I have to
__________ a computer screen for eight hours a day.

a.   see          b.
look at               c. watch

16.   Switch off your
computer, and __________ it from the wall socket.

a.   de-plug  b.
unplug              c. non-plug

17.   I turned off
the photocopier and ___________ the plug.

a.   pulled out             b.
extracted         c. took away

18.   __________ any
key to continue.

a.  
Kick         b. Smash               c. Hit

1.3 The workstation

Rearrange the letters to make things which can be part of a
workstation.

tucmepor         ___computer____
13. trirpen          _______________

14.       nasecnr
_______________

15.       kesd
       _______________

16.       hacir
       _______________

17.       nopelethe
             _______________

Choose the best word.

18.      
The mouse moves on a __________.

a. mouse mat                                       b. mouse carpet 19. TV and computer screens are usually measured in __________.	c. mouse table
a. feet                                                    b. miles 20. Before you start work, __________ the height of your chair	c. inches
a. adjust                                                 b. change 21. To get sound from your computer, plug in a pair of __________.	c. rearrange
a. loudhailers                                        b. loudspeakers 22. The computer is connected to the telephone line via a __________.	c. loud voices
a. module                                              b. modem	c. mod

23.   You can
increase the functions or performance of a computer with an __________.

                      a. extension card                                 b.
exploding card                                c. expansion card

24.  
Mobile phones and PDAs can communicate with computers via
__________.

a. Bluebeard ®                                      b. Blueberry ® 25. There’s a spare __________ in the workstation…	c. Bluetooth ®
a. electric hole                                      b. power point 26. …so you can plug in your mobile phone __________.	c. electrical opening
a. charger                                              b. power 27. SD cards can be read in a computer’s __________.	c. electrification
a. storage reader                                 b. memory reader	c. card reader

1.4 The keyboard

space
bar           alphabet keys           calculator keys

                                               function
keys           return key (or enter key)                     indicator
lights

shift
key           alt key           control key           escape key delete
key           tab key           caps lock key           backspace key

1. To go back one space, hit the _______________. 2.
To change to capital letters, press the _______________.

You can

3.                  
To change the capital letters permanently, hit the
_______________.

4.                  
To
insert a tabulation, press the _______________.        say «key» or

5.                  
To activate the «Ctrl» functions, press the 
_______________.      «button»

6.                  
To activate the «alt» functions, hit the
_______________.

7.                  
To stop the computer doing something, you can press
the_______________.

8.                  
Select the text you want to remove, and hit the  _______________.

standard
keyboard           ergonomic keyboard key in (or type in)          
enter           data input

9.                  
Please _______________ your password.

10.               
It took me two hours to _______________ all that text.

11.               
A keyboard is a _______________ device.

12.               
Do you have a _______________?

No. I have a special _______________. It’s better for my
arms and back.

1.5 The mouse

pointer	on	optical	roll
scroll up	scroll down	touchpad	left button
right button	joystick	single	double
scroll wheel	hold down	repetitive strain injury

1.                  
______________ to see pages above.

2.                  
______________ to see pages below.

3.                  
To select text, ______________ the left button, and move the
mouse pointer.

4.                  
If you use a mouse for many hours every day, you can get
______________ in your fingers.

5.                  
With a laptop computer, plug in a mouse, or use the ______________
in front of the keyboard.

6.                  
To play some games, you need to use a ______________ instead of a
mouse.

7.                  
To move up and down a page, you can ______________ the mouse
wheel.

8.                  
This mouse doesn’t have a ball. It’s an ______________ mouse.

9.                  
One click of a mouse button is called a ______________ click.

10.               
Two clicks of a mouse button are called a ______________ click.

11.               
Click ______________ the folder to open it.

12.               
___________________

13.               
___________________

14.               
___________________

15.               
___________________

A
wheel mouse

1.6 Scanning

adjust	all-in-one	at	preview (or prescan)
brightness	connected	contrast	file format
flatbed	handheld	high	image editing
low	OCR software	original	click
text	dpi

How to scan an image

1.                    
Make sure the scanner is _____________ to the computer.

2.                    
Lift the lid and put the _____________ on the scanner glass.

3.                    
For high image quality, scan _____________ 300 _____________ or
higher.

4.                    
The scanning software will automatically do a _____________.

5.                    
If the image is too dark or too light, you can __________  the
_____________ and _____________.

6.                    
_____________ «scan».            A

7.                    
If you scanned _____________, it can be «read»
by _____________.

8.                    
If you want to save the image, choose a _____________. JPEG is a
good choice for photos.

9.                    
The scanned image can be manipulated using _____________
software.

10.                 
An _____________ printer/scanner can print, scan and copy.        B

11.                 
Picture A is a _____________ scanner.

12.                 
Picture B is a _____________ scanner.

13.                 
Picture C is a _____________ resolution photograph.

14.                 
Picture D is a _____________ resolution photograph.

             C                D     

1.7 Some useful adjectives

Choose the best adjective.

1. Oh dear. I pressed the __________ button.
a. incorrect                                            b. wrong 2. I can’t use my mobile phone. The battery’s __________.	c. false
a. over                                                    b. flat 3. The battery isn’t completely flat, but its very __________.	c. exhausted
a. down                                                 b. short 4. My video camera is very __________.	c. low
a. easy to use                                        b. uncomplicated 5. My new computer has a very __________ processor.	c. obvious
a. quick                                                  b. high speed 6. The X19 notebook computer features a very __________ design.	c. fast
a. compact                                            b. little 7. Keeping files on paper is  __________ solution.	c. small
a. an old-tech                                       b. a past-tech 8. Keeping files on a computer database is a __________ solution.	c. a low-tech
a. new-tech                                           b. now-tech 9. My new PDA is the __________ model.	c. high-tech
a. latest                                                  b. newest 10. In our office, we’ve set up a __________ network.	c. most modern
a. wire-free                                           b. no wires 11. A call from New York to Toyko is __________ distance.	c. wireless
a. far                                                       b. long 12. I don’t think this printer is __________ with my computer.	c. faraway
a. compatible                                       b. connectable 13. My laptop is only 3 centimetres ___________.	c. suitable
a. thick                                                   b. tall 14. The screen on my laptop isn’t very __________.	c. wide
a. light                                                    b. white 15. In three or four years, my new computer will probably be __________.	c. bright
a. old fashioned                                   b. behind the times	c. obsolete

16. When you connect this to your
computer, it will work immediately. It’s __________.

                    a. plug
and go                                       b. plug and play                                                   c.
plug and use

1.8 Printing

A. Put the words in the spaces.

cartridge	collate	cover	feed
double-sided	landscape	mono	out
out of	portrait	jammed	print-heads
reload	replacement	via

1.                  
When the ink runs out, you have to change the ____________.

2.                  
____________ cartridges can be ordered online.

3.                  
To change the cartridge, you have to lift the ____________.

4.                  
The printer is connected to the computer ____________ a USB
cable.

5.                  
The printer is ____________ paper. ____________ the paper tray.

6.                  
I think some paper is ____________ inside the printer.

7.                  
My printer keeps getting jammed. I think there’s a problem with
the paper ____________.

8.                  
Shall I print this ____________ in colour or black and white?

9.                  
«Black and white» is also known as ____________.

10.               
If there’s a problem with the print quality, perhaps the
____________ need cleaning.

11.               
Can your printer do ____________ printing?

12.               
To ____________ means to put all the pages into the correct
order.

13. This page is in ____________ orientation.

14. This page is in ____________ orientation.

B.  
Which
type of printer                 is each sentence about?

inkjet
printer                             laser printer

1.   cheaper to buy        x

2.   cheaper to run

3.   faster printing
speed

4.   takes up more
space

5.   uses liquid ink

6.   uses toner

7.   more reliable

8.   cartridges need
changing more often

C.  
True
or false?

1.	Inkjet cartridges can be refilled up to three times.	TRUE / FALSE
2.	Colour images are printed by mixing red, green and yellow ink.	TRUE / FALSE
3.	«ppm» stands for pages per minute.	TRUE / FALSE
4.	Most inkjet printers can print out at 100 ppm or more.	TRUE / FALSE
5.	Inkjet cartridges are very difficult to change.	TRUE / FALSE
6.	Photo-paper is a lot more expensive than plain paper.	TRUE / FALSE
7.	Recycled paper is made out of old bottles.	TRUE / FALSE
8.	Some Inkjet printers have three print qualities: draft, normal and best.	TRUE / FALSE
9.	Before you can use a new printer, you have to install the driver from
	a CD-ROM.	TRUE / FALSE
10.	When a print job has started, it can’t be cancelled.	TRUE / FALSE

1.9 Mobile Phones

Mobile Phone networks

contract	installed	networks	operators
pay-as-you-go	SIM card	roaming	tariffs
top up	users

In Britain there are several mobile phone ¹_______________
including Vodaphone, O2, T-mobile and Orange. There are also ²_______________
like Virgin Mobile who use the network of another company.

When you buy a cell phone, you have a
choice of ³_______________. The most popular is «⁴_______________»,
with customers paying for their calls in advance. They can ⁵_______________
their accounts in shops, over the internet, and at cash machines. Heavy ⁶_______________
may prefer a ⁷_______________. They pay a fixed amount every month,
but the calls are much cheaper than they are for pay-as-you-go customers.

Mobile phones usually come with a ⁸_______________
already ⁹_______________. If you take the phone abroad, you may be
able to use it on a local network. This is called «¹⁰_______________».
It can be expensive, and it may be cheaper to buy a foreign SIM card.

Choose the best word.

1.  
After 6pm, calls cost 20p __________ minute

a.   for one           b.
per     c. each

2.  
You can’t use a mobile in a cave because there’s no __________.

a.   network          b.
connection      c. power

3.  
I need to charge up my mobile phone battery. Have you seen my
__________?

a.   charger           b.
recharger         c. charging machine

4.  
When you send a text message, the __________ function can help
your write it more quickly.

a.   predicting
text              b. predictive text c. text predictor

5.  
In the car, it’s safer to use a __________ phone.

a.   handless         b.
no hands          c. hands-free

6. If you don’t want to dial a number by mistake, turn on the __________.
a. keypad locker                  b. keypad lock 7.       Which network has the lowest __________? a.   call charges    b. call costs 8.       My pay-as-you-go account __________ is about £7. a.   balance           b. level 9.       My average call __________ is about two minutes. a.   time b. length 10.   We’re a long way from the nearest __________ … a.   broadcaster   b. antenna 11.   …so the __________ is very weak. a.   sign  b. signal Which is not possible? 12.   I’ll call her on my…	c. locker of keypad c. call expenses c. amount c. duration c. transmitter c. transmission
a. mobile phone                  b. cell phone 13. A mobile phone can’t work without a…	c. moving phone	d. cellular phone
a. SIM card                            b. sim card 14. Don’t forget to send me…	c. sim chip	d. similar card
a. a text message                b. a text 15. When I arrive, I’ll…	c. an SMS	d. a phone message
a. text you                             b. textualise you	c. send you an SMS	d. send you a text

1.10 Other devices

A. Match the devices with the places you would find them.

1. 2. 3. 4. 5. 6. 7. 8.	cash dispenser / cash machine / ATM barcode reader magnetic strip MP3 player photocopier telex machine video camera mainframe computer	a. b. c. d. e. f. g. h.	at a supermarket checkout connected to a pair of headphones in an office in 1975 in an office, school or copy shop in the hands of a tourist in the headquarters of a large company on the back of a credit card outside a bank
B. Choose the best word.
9. When you pay by credit card, your card is __________.
a. swooped                                           b. swiped	c. swapped

10.   A laptop
computer with a screen you can write on is called a __________.

a.   tablet PC b.
table PC            c. flat screen PC

11.   An image on TV
or computer screen is made up of thousands of __________.

a.   points       b.
pixels c. bits

12.   You can draw
directly onto a computer screen with a __________.

a.   bright pen               b.
light pen           c. pixel pen

13.  
A camera connected directly to the internet is called__________.

                                                                                                                 a.
an internet camera                            b. a web watcher

c.
a webcam

14.  
The woman in the photo is wearing a __________.

                                                                                                                a.
headpiece                                         b. headphone

c.
headset

15.  
She talks to customers on the telephone all day. Sheworks in a
__________.

                                                                                                                a.
telephone centre                            b. call centre

c.
talking centre

1.11 Inside a computer

A. Processors and memory
chips                                       dual core	megabytes	megahertz
motherboard                       processor	speed	upgraded

The «brain» of a computer is the ^[1]_______________.
Most of these are made by Intel and AMD, and are sometimes referred to as
«^[2]_______________». The fastest
processors are ^[3]_______________, which means that there
are two processors working together. The ^[4] _______________
of a processor is measured in ^[5]_______________, which is usually
written as MHz.

A computer’s memory is measured in ⁶_______________.
If a computer has 1,024 megabytes of memory, and the memory type is SDRAM, this
is written as 1,024 MB SDRAM, and is pronounced «a thousand and
twenty-four megabytes ess-dee-dram».

The processor and
memory modules are located on the ⁷_______________. Changing a
computer’s processor is not generally practical, but the memory can usually be ⁸_______________.

B. Power

disconnect	fan	mains electricity
overheating	shock	spikes
supply	surge protector	transformer

1.12 Data storage

burn	capacity	card	drawer
eject	free space	hard drive	stick

1.                  
The data and applications on your computer are stored on the
_______________.

2.                  
To run this application you need at least 50MB of _______________
on your hard drive.

3.                  
My computer’s hard drive has a _______________ of 120GB.

4.                  
Do you like this CD? I can _______________ you a copy if
you want.

5.                  
The opposite of «Insert the DVD» is
«_______________ the DVD».

6.                  
I can’t eject the CD. I think the _______________’s stuck.

7.                  
Digital cameras usually store pictures on a memory
_______________ or a memory _______________.

Which do you think is the best solution for each
problem? (More than one solution

1.13 Connectivity

1. Scanners, printers and webcams are __________.
a. extras                                                 b. peripherals 2. Add extra USB __________ to your computer….	c. externals
a. ports                                                  b. doors 3. … with a USB __________.	c. windows
a. centre                                                b. point 4. ADSL is also known as __________.	c. hub
a. wideband                                          b. broadband 5. I want to get a __________ ADSL modem.	c. longband
a. quick-speed                                      b. fast-speed	c. high-speed

6.   The internet is
much faster with a broadband connection than with __________.

a.   dial-up     b.
phone-up         c. call-up

7.   With a wireless
router, you can __________ your broadband connection with other users.

a.   divide      b.
combine           c. share

8.   This wire’s too
short. I need an __________ cable.

a.   extended               b.
extension         c. extender

9.   You can connect
a USB plug to a PS/2 port by using __________.

a.   an adaptor             b.
a bridge            c. a connector

1.14 Networks

LAN

intranet	Local	log onto	network card
satellite	server	terminals	WAN (Wide Area Network)

LAN is pronounced «lan», and stands for ¹_________________
Area Network. In a typical LAN, there is a central network ²_________________
which supports a number of ³_________________. Users have to ⁴_________________
the network server.  Pages of information that can be viewed within a LAN are
called an ⁵_______________ . A number of LANs connected to each
other via ⁶_________________ or other form of __communication are
called a ⁷_________________. To be used as network terminals, each
computer needs to have a ⁸_________________ installed.

Network topologies

3. ____________ topology

1.15 Electronic payments

A.  
EPOS and EFTPOS

Cross out the incorrect word

EPOS (electronic point of
sale) terminals are cash / money registers found in retail openings
/ outlets such as shops and restaurants. They are connected to a central
/ centre computer, and data about objects / goods and
services sold is entered into the terminals via keyboards, barcode readers, touch
/ finger screens etc. They are useful for stock management, and can
produce itemised bills and receipts / recipes.

EFTPOS
(electronic funds transfer point of sale) can also transfer cash / funds
directly from the customer’s bank account via a debit / paying card.
They are now more

common than EPOS terminals.

B.  
Word
partnershipsMatch
the words.

C. Plastic

Match the cards with the phrases.

1.   credit card a.
Buy now, pay now.

2.   debit card   b.
Buy now, pay the bank later.

3.   cash card    c.
Buy now, pay the shop later.

4.   loyalty card d.
Spend, and get some money or goods back from the shop.

5.  
store card   e. Take money out of a cash machine.

1.16 Review crossword

All the words can be found in Units 1.1 to 1.15

Across

1. A camera connected to the internet. (6 letters)

6. To send an SMS message. (4)

9.      The
most common page orientation. (8)

10.   A computer’s
«brain». (9)

11.   It prevents a
computer from overheating. (3)

14.   A connection
without wires. (7)

15.   The place where
you put a plug. (6)

20.   Processor
speeds are measured in these. (9)

21.   The cheapest
type of printer. (6)

22.   Lift this
before you use your scanner. (3)

24. The shop assistant does this to your credit card. (5)

26. The strip on the back of a credit or debit card. (8)

Down

2.   When it’s dead,
recharge it or replace it. (7)

3.   You speak into
this. (10)

4.   The mouse moves
on this. (3)

5.   A computer,
printer and scanner on a desk with a chair. (11)

7.   Laser printers
use this instead of ink. (5)

8.   A design (for
example, a type of keyboard) which is better for your body. (9)

12.   An image on a
screen is made up of thousands of these. (6)

13.   Printers,
scanners, webcams etc. (10)

16.   A very large
computer which never moves. (9)

17.   A photo or
drawing. (5)

18.   You need to
change or refill this when your printer runs out of ink. (9)

19.   Two or more
computers connected together. (7)

23. The slowest form of internet connection. (4, 2)

26. Image resolution is usually
measured in this. (3)

										1		2
3								4
						5						6			7
		8			9
10
					11				12				13
								14
					15
16							17			18
				19			20
21
													22		23
			24
												25
						26

1.17 Your computer

Can you answer these questions in English?

1.   What kind of
computer do you have?

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

2.   Do you know the
technical specifications of you computer?

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

3.   Would you like
to upgrade your computer? If so, what kind of computer would you like to get?

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

4.   Which
peripherals do you use most often? Why?

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

5.   Do you use
computer networks? If so, how do you connect to the networks you use?

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

Section 2:

Software

2.1 Software: the basics

A. Choose the correct word to fill the spaces.

1. Turn on your computer. It
will usually take a few minutes to __________.

a. boot itself                                         b. boot up 2. Windows XP, Macintosh OSX and Linux are __________.	c. get booted
a. operating systems                           b. operating tools 3. On my computer, I have a picture of my cat as the __________.	c. operators
a. desktop background                      b. desktop picture 4. Microsoft Word, Adobe Acrobat and CorelDraw are programs or __________.	c. desktop scene
a. applicators                                        b. appliers 5. To open Microsoft Word, click on the __________.	c. applications
a. picture                                               b. symbol 6. I keep all my digital photos in a __________ called «Photos».	c. icon
a. folder                                                 b. packet 7. Is it possible to open Microsoft Excel __________ in Word?	c. box
a. texts                                                   b. files 8. In Microsoft Word, to start typing a new letter, open a new ___________.	c. pages
a. document                                         b. page 9. When you __________ a document, it’s sent to the recycle bin.	c. paper
a. destroy                                              b. erase 10. Deleted documents stay in the recycle bin until you __________ it.	c. delete
a. wash                                                   b. empty	c. clean

11. In Windows, the icon is just a __________ to the
application. If you delete the icon, the application will

still be on your computer.

a. connector                                         b. shortcut 12. If the computer crashes, you can try pressing the __________ button.	c. link
a. restart                                               b. recommence 13. When I’ve finished using my computer, I always __________.	c. replay
a. close it down                                    b. shut it down	c. shut it off

14. If I leave my computer on without using it, after a
while it goes into __________ mode.

                        a. stand
down                                      b. waiting                                                              c.
standby

B. Insert the missing words.

find free up
installed launch

2.2 Using software: useful verbs

Match the words on the left with the words on the right.

Set 1

1. 
arrange the

2. 
cut and paste

3. 
install

4. 
open the document in

5. 
resize the

6. 
save it as

Set 2

1. 
copy the

2. 
customize your

3. 
launch

4. 
search

5. 
send the file

6. 
use the

Set 3

1.   accidentally deleted
an

2.  
exit

3.  
click on that button 4. pull down a

5.   replace the
existing

6.  
view

Set 4

1.  
close down an

2.  
log off

3.  
look in

4.   put the
file

5.   run a

6.   wipe the

a.  
a Microsoft Word
file

b. 
a new window

c.  
photo. It’s too
big.

d. 
an application

e. 
some text

f.   
icons on the
desktop

a.  
for a lost file

b. 
a program

c.  
«search»
function

d. 
text into a new
document

e. 
to a different
folder

f.   
desktop

a.  
menu

b. 
important file

c.  
an application

d. 
as a web page

e. 
on the task bar

f.   
file

a.  
after a session

b. 
all folders

c.  
application

d. 
hard drive

e. 
on a USB memory
key

f.   
program

2.3 The control panel

2.4 Applications

A.  
Match
the descriptions on the left with these famous applications.

1.   word
processor               a. Adobe Photoshop

2.   spreadsheet      b.
Internet Explorer

3.   virus
protection               c. Microsoft Word

4.   browser             d.
Microsoft Excel

5.   image
editor     e. Microsoft PowerPoint

6.   media
player    f. Norton AntiVirus

7.   email
software g. Outlook Express

8.   presentation
software    h. Adobe PageMaker

9.   graphic
design software i. RealPlayer

B.   
Crossword

1.       programs
which tell the computer whatto do (8)

2.       a
piece of software which makes acomputer do a task (for example, edit an image)
(11)

3.       any
set of instructions for a computer (7)

4.       software
which operates a peripheral,such as a scanner or printer (6)

5.       application
which stores and displaysdigital photos (5,5)

6.       you
enter a security code to prove thatyou have a _______ to use the software (7)

7.       software
which prevents unauthorisedaccess to your computer over the internet

(8)

8.       a
series of letters and numbers whichyou have to enter before installing some
programs (8,4)

9.       download
new features for anapplication (6)

10.  
an unauthorised copy of a program (7)

2.5 Some useful adjectives

A. Choose the best words.

1. Software which is easy to use
is…

a. user-easy                                          b. user-friendly 2. Software which is obvious to use is…	c. usable
a. intuitive                                             b. guessable 3. Software which is not obvious to use is…	c. comprehensible
a. counter-intuitive                             b. unintuitive 4. Software for use by children and schools is…	c. non-intuitive
a. learning                                             b. teaching 5. Software for use by businesses is…	c. educational
a. commercial                                      b. businesslike 6. Software made specially for one company is…	c. busy
a. one-off                                              b. unique 7. Software for use at home is…	c. tailor-made
a. for home use                                    b. for house use… 8. Software which has been illegally copied is…	c. for household use
a. unreal                                                b. pirated	c. fake

9. Software which has been bought from the company that
produced it is…

                    a. real                                                     b.
justified                                             c. licensed

Types of software

B. Match the type of software with the definition.

1.   trial version 2.   shareware 3.   freeware 4.   home-use version 5.   professional version

a.                   A simplified version which is cheaper to buy. b.                  Software which is in the public domain. Anybody can use it without paying. c.                   The full version with all the features. d.                  You can try it for a while for free. Then if you want to keep using it, you are expected to pay a small fee to the writer.

e. You
can use it for free for a while (often a month). When the trial period finishes,
you have to pay, or the program will de-activate.

2.6 Word processing 1

A. Write the numbers next to

^{the words.}                                                                       B. Match the words with the

types of lettering

top margin

bold         
bold italic          italic

                         bottom margin                                                                         lower
case (or small letters)

outline          plain text          shadow

left-hand margin

strikethrough         
underline

right-hand margin upper
case (or capital letters) heading (or title) 1. ____________ ABCDEFG _{body text}            2.
____________ abcdefg

3.  
____________ Typewriters

paragraph break

4.  
____________ Typewriters

indent

5.   ____________
Typewriters

^illustration
6. ____________ Typewriters border (or frame) 7. ____________
Typewriters
page number 8.
____________ Typewriters

9.      ____________
Typewriters

page border (or edge of the page)

10.  ___________
Typewriters
C. Choose the
best words.

1. The text about typewriters is
divided into three __________.

a. sections                                             b. paragraphs 2. Times, Arial and Courier are types of __________.	c. chunks
a. lettering                                            b. character 3. The text about typewriters is __________.	c. font
a. single spaced                                    b. double spaced 4. «Inventions that Changed the World» is the __________.	c. one-and-half spaced
a. header                                               b. footer 5. Do you think the margins are too __________ or __________?	c. footnote
a. big / small                                         b. wide / narrow 6. Do you like the page _________?	c. long / short
a. layout                                                 b. organisation	c. pattern

2.7 Word processing 2

A. Choose the best words.

1. «Winter / Spring
Tours» is the __________.

a. under-heading                                 b. sub-heading 2. The body text is divided into two __________.	c. below-heading
a. columns                                            b. pillars 3. The body text is __________.	c. strips
a. left-aligned                                      b. centred 4. The illustration isn’t original artwork. It’s __________.	c. justified
a. screen art                                          b. free art 5. The clipart has been given _________.	c. clipart
a. an under shadow                            b. a drop shadow 6. This poster has been given a 10% grey background __________.	c. a sub-shadow
a. wash                                                  b. fill 7. The design of this poster is __________.	c. colour
a. a bit amateurish                               b. highly professional	c. state-of-the-art

Punctuation and symbols

B.  
Match
the words with the punctuation marks and symbols.

1.                   full stop 2.                   comma 3.                   exclamation mark 4.                   question mark5. single quotes 6.      double quotes 7.      dollar sign 8.      percentage sign 9.      ampersand 10.   asterisk 11.   hash 12.   brackets 13.   left bracket 14.   square brackets 15.   underscore 16.   hyphen 17.   plus sign 18.   equals sign 19.   colon 20.   semicolon 21.   «at» sign 22.   forward slash 23.   backward slash 24.   arrow

a.                   ! b.                   @ c.                    , d.                   & e.                   . f.                     = g.                   ‘Hello’ h.                     i.                     * j.                     “Hello” k.                    _ l.                     — m.                 ? n.                   / o.                   (   ) p.                   $ q.                   r.                    [   ] s.                    % t.                    ( u.                   # v.                    : w.                  + x.                    ;

C.  
Look
at this table, and answer true or false.

1.  
All the cells are the same size.

Departure times

Bristol	London	Dover
8.15	10.30	12.45
14.00	16.15	18.30
17.45	19.00	21.15

2.   There are four
columns and three rows.

3.   The text in the
top bar is reversed-out.

4.   The middle
column has a lighter flood fill.

5.   The text is
centred within its cells.

6.  
The table gridlines are grey.

2.8 Word processing 3

A.  
Match
the word processing tool with the task.

1.      word count 2.      spell checker 3.      auto format 4.      template 5.      find 6.      replace 7.      print preview 8.      track changes 9.      mail merge 10.   macro

a.   produces form letters and address labels b.   counts the number of words, lines and paragraphs c.    finds all instances of a word or phrases in a document d.   checks the text for spelling errors e.   automatically changes the styles of headings, lists etc. f.    shows how a document has been altered g.   records a sequence of commands, and applies them when required h.   a pre-formatted blank document – just type your text into the fields i.     shows how the document will look in print j.     replaces words or phrases in a document with new text

B.   
Match
the words with the examples.

1.   Times 10
point

2.   Times 24
point

3.   bullet
points

4.   superscript

5.   subscript

6.   justified
text

7.   highlighted
text

8.  
text wrap

a. Jane stared at the
screen

b.   
Jane stared at the screen. The document had disappeared!
She hadn’t made a back-up copy. Hours of work wasted!

c.    
Possible courses of action:

 Re-type the entire document.

 Get a computer engineer to find if the
text could be retrieved.

 Resign, and get another job.

d.   
Jane stared at the screen.

e.    
Jane stared
at the screen.

f.     
Jan. 24^th

g.    
A₂

h.   
Jane stared at the screen. The document had disappeared! She
hadn’t made a back-up copy. Hours of work wasted!

D. Choose the best words.

1.  
Making changes to a text is called _________.

                  a. altering                                              b.
renewing                                          c. editing

2.  
To change normal text to italic, first you must _________ the
text you want to format.

a. choose                                               b. take 3. A very pale image behind the text is called ________.	c. select
a. an ink mark                                       b. a watermark 4. To divide the text into two pages, insert a ________.	c. a grey mark
a. page break                                        b. page stop 5. The numbers at the bottom of the page are ________.	c. page change
a. page numbers                                  b. sheet numbers	c. paper numbers

6.    
An extra note at the bottom of the page (usually in a smaller
font size) is called a ________.

a.   bottom note  b.
foot    c. footnote

7.    
In word processing, to put things into alphabetical order is to
________.

a.   sort  b.
organise            c. order

8.    
A list of contacts, addresses etc. is called _________.

a.  
an archive      b. a list   c. a database

9.    
Producing a document on your computer and sending it direct to a
printing press is __________.

a. computer publishing                      b. desktop publishing 10. Cut or copied text is temporarily stored in the __________.	c. electronic publishing
a. clipboard                                          b. clip	c. clipart

2.9 Image editing

A. Match the word with the
definition.

1.  crop           a.
turn an image

2.  sharpen    b. reverse
an image

c. improve the appearance
of an

3. 
soften image

4.  zoom
in

d. remove part of an image

5.  zoom out  e. copy
part of an image to

6.  flip             another
point in that image

f.   
view part of the image in more detail

7.  rotate

g.  
view more of the image in less detail

8.  touch
up

h.  convert
a vector image to a bitmap image (see B5 below)

9.  ^clone         i. make
the image less blurred 10. rasterize j. make the image more
blurred

B. True or false?

1.  Greyscale images
take up more disk space than colour images.

2.  It’s often
preferable to scan line drawings as black and white images rather
than greyscale images. This takes up less disk space, and produces sharper
lines. This type of image is also known as lineart.

3.  On most
computers, you can view photos as a slideshow – each photo is shown for
a few seconds.

4.  You can also view
photos as fingernails – small versions of the photos, with lots shown on
the screen at the same time.

5.  A vector image
(for example, a clipart image) can be expanded to any size without
loss of resolution. A bitmap image (for example, a photo) is made
of pixels, so it loses resolution when it is expanded.

                                                                     high
contrast

                              greyscale                                     black
and white                                                                high
brightness

2.10 Graphic design

Choose the best words
from each pair in bold.

1.  
It’s usually possible to ¹ import / introduce
Adobe PageMaker files into Adobe InDesign. The majority of graphic design
applications can ² export / send off documents as PDF
files, or as HTML web pages.

2.  
This box has a black ³ frame / outside,
also known as a «stroke». Inside the frame, the fill is a ⁴ fade
/ gradient from dark grey to light grey.

The difference
between the two versions of «wave», is that ⁵ curling /
kerning has been applied to the top version.

3.  
A frame, graphic or block of text is known as ⁶ an
object / a thing. These are arranged in ⁷ levels /
layers – the top layer ⁸ overlaps / overruns the
layer below.

4.   This image is ⁹
blurred / soft at the edges (see unit 1.6 for the
original).

This ¹⁰ result / effect
is also known as ¹¹ feathering / birding.

5.  
¹² Full bleed / total bleed means that
the page is printed right up to the edges – there are no white margins. The ¹³
snail / slug area is the area outside the area to be
printed where instructions for the printer are written.

6.  
This image has been ¹⁴ pulled / stretched
(see unit 2.8 for the original).

7.  
Before a document goes ¹⁵ to press / for
printing, it’s essential to check the ¹⁶ examples / proofs
for errors.

8.  
Like desktop printers, most colour printing ¹⁷ machines
/ presses print in four colours: cyan (light blue), magenta (dark
pink), yellow and black. Before printing, a document must be divided into the
four colours. this process is called colour ¹⁸ separation / division.
These separations are then turned into ¹⁹ plates / stamps –
one for each of the inks that will be used.

9.  
Prior to colour separation, coloured images, graphics and text
have to be ²⁰ transformed / converted from RGB (Red
Green Blue), the colour format of computer displays, to CMYK (Cyan Magenta
Yellow Black) the colour format of printing presses.

10.           
The process of preparing documents from a graphic designer for
the printing press is called ²¹ reprographics / reproduction.

2.11 Spreadsheets

A.  
Choose
the best word.

1. A basic spreadsheet is a __________ of spaces for data.
a. grid                                                     b. cage 2. A spreadsheet consists of columns and __________.	c. ladder
a. lengths                                              b. lines	c. rows

3. A
spreadsheet grid is called a worksheet. A file containing one or more
worksheets is called a __________.

a. workout                                            b. work 4. In the worksheet above, the __________ cell is in column B, row 3.	c. workbook
a. important                                         b. active 5. Use the mouse pointer to select a single cell or _________ of cells.	c. focus
a. bunch                                                b. group 6. It’s easy to adjust the column __________.	c. block
a. size                                                     b. width 7. Spreadsheets can perform mathematical __________.	c. space
a. calculations                                      b. deductions	c. jobs

8.   To get a
worksheet to perform a mathematical calculation, you have to enter a
___________.a format   b. form  c. formula

9.   A number in a
spreadsheet cell is often called a __________.

                            a. digit                                                    b.
numeral                                            c. value

10. To remove the contents of a cell is to __________ that
cell.

                            a. clean                                                  b.
wash                                                  c. clear

11. To remove a complete row is to __________ that row.

                            a. wipe                                                   b.
delete                                                c. erase

12. Changing the fonts, colours etc. of a spreadsheet is
called __________.

                             a.
formatting                                        b. forming                                             c.
reforming

B.   
Add
the arithmetic operator symbols to the table below.*      /      ^      —      +

symbol	verb	noun	everyday speech
	add	addition	«five plus three equals eight»
	subtract	subtraction	«five minus three equals two»
	multiply	multiplication	«five multiplied by three equals fifteen» «five times three equals fifteen»
	divide	division	«fifteen divided by three equals five»
	raise to the power of		«ten to the power of five is 100,000»

C.   
Answer
true or false.

0.75
 7.5

1. The decimal point has been shifted one place to the right.	TRUE / FALSE
188 102 65 12 2.   The four numbers above have been sorted in ascending order.   0.005 0.05 5,000 5,055.5 3.   The four numbers above have been sorted in descending order.   apples bananas pears pineapples 4.   The four words above have been sorted in alphabetical order.	TRUE / FALSE TRUE / FALSE TRUE / FALSE

D.  
Choose
the best words from each pair in grey type.

Three useful features in Microsoft Excel:

                Cells can contain ¹
text / language, numerical ² values / details
and formulas. It’s also possible to add pop-up comment ³ boxes / squares
containing additional information (choose Comment from the Insert
menu).

The Fill
and Autofill commands can be used for making multiple copies of the
contents of a cell. Autofill can also be used to automatically create a ⁴ list / series of
months, numbers etc.

                You
can improve the ⁵ looks / appearance of a spreadsheet very quickly by
using the AutoFormat feature.

2.12 Presentation software

1. In Microsoft PowerPoint, when
creating a new presentation, you can choose between a blank presentation, a
design template and the AutoContent __________.

a. witch                                                  b. wizard 2. PowerPoint can be used to create presentation __________.	c. bogeyman
a. slideshows                                        b. picture shows 3. You can choose a _________ to move from one slide to another.	c. exhibitions
a. changing effect                                b. moving effect	c. transition effect

4. You can include moving
pictures in your presentation. These are called __________.

a. films                                                   b. movies 5. You can choose a __________ for your presentation.	c. animations
a. colour pattern                                  b. colour arrangement 6. You can give your presentation over the internet as an __________.	c. colour scheme
a. online broadcast                              b. online show	c. online spectacle

7.      It’s
usually clearer to present statistics in the form of a table or __________.

a.  chart           b.
figure c. track

8.      If
you wish, the software will help you __________ of your presentation.

a.  practice the
times    b. rehearse the timing       c. try out the times

9.      You
can choose to record the __________ on your computer…

a.  narration    b.
speaking           c. voice

10.   …rather than
giving it __________.

a.  in real life  b.
for real              c. live

2.13 Problems with software

Choose the correct preposition. Then match the problem with
the solution.

1. ____

2. ____

3. ____

4. ____

5. ____

6. ____

7. ____

8. ____

9. ____

2.14 Which program?

Match the operations with the application types.

2.15 Revision Quiz

2.16 Your software

Can you answer these questions in English?

1. Which application do you use most often? Why?

________________________________________________________________________________________

________________________________________________________________________________________
________________________________________________________________________________________
2. How does it help you in your work?

________________________________________________________________________________________

________________________________________________________________________________________
________________________________________________________________________________________
3. Which features do you find most useful?

________________________________________________________________________________________

________________________________________________________________________________________
________________________________________________________________________________________
4. Does it have any limitations which annoy you? What are they?

________________________________________________________________________________________

________________________________________________________________________________________
________________________________________________________________________________________
5. Is there an application you’d like to learn to use? What would you
use it for?

________________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

Section 3: The Internet

3.1 The internet: the basics

A. Choose the best word from each
pair in grey type.

What’s the difference between the Web
and the internet?

Some people think that the internet and the Web are the same
thing, but in fact they are different. The internet (often called simply
«the net») is a global ¹ network
/ net of interconnected
computers. These computers communicate with each other ² over / through existing
telecommunications networks – principally, the telephone system. The Word Wide
Web (usually known as just «the Web») is the billions of web pages
that are stored on large computers called web ³ servers / services.

To ⁴ see / access the
web, you need a computer and a modem. You then connect over your telephone line
to an internet service ⁵ port /
provider (ISP), which sends your
request to view a particular web page to the correct web server.

Websites are not the only service
available on the internet. It is also used for many other functions, including
sending and receiving email, and connecting to newsgroups and ⁶ discussion / talking
groups.

You could say
that the internet is a system of roads, and web pages and emails are types of
traffic that travel on those roads.

B.  
Put
these operations in the order that you do them (variations are possible).

close down your browser connect to your
ISP disconnect from the internet enter a web address (also known as a URL*)
into the address field launch your browser (for example, Internet Explorer,
Netscape Navigator or Mozilla Firefox) perhaps wait for a few seconds while the
web-page downloads view the page

* URL stands for Uniform Resource Locator, but the full term
is almost never used

C.  
Choose
the best words.

1. ADSL* is more commonly known as __________.
a. longband                                           b. broadband 2. Broadband internet connection is much faster than _________.	c. wideband
a. dial-in                                                 b. dial-through	c. dial-up

3. Before you can connect to the
internet for the first time, you have to __________ an account with an ISP.

                      a. set                                                       b.
set up                                                c. set in

4. Each time you want to connect to
your ISP’s system, you have to enter a log-in name and a __________.

                      a. security word                                   b.
safe word                                          c. password

5. You can set your computer to
__________ your log-in details, so you don’t have to type them in each time.

a. store                                                  b. remember 6. With a broadband connection, you usually have to pay a _________.	c. recall
a. fixed monthly price                        b. fixed monthly fee 7. With dial-up, you can usually choose a ________ tariff.	c. fixed monthly cost
a. pay-as-you-go                                   b. pay-what-you-want	c. pay-if-you-like

8.     
Some broadband contracts limit the amount of _________  you can
have each month.

                      a. pages                                                 b.
traffic                                                 c. use

9.     
Looking at web pages can be called «navigating the Web»
but is more commonly called ________.

                       a. «surfing the net»                              b.
«skiing the net»                               c. «swimming
the net»

10.  
You can often find the answer to a question by ________ on the
internet.

                      a. looking at it                                      b.
looking for it                                    c. looking it up

11.  
When your computer is not connected to the internet, it is
________.

                      a. out of line                                         b.
offline                                                c. off the
line

12.  
Internet banking is also called ________.

                       a. online banking                                 b.
on the line banking                         c. inline banking

13.  
An unexpected disconnection from the internet is called a
__________.

                      a. lost connection                                b.
missed connection                          c. dropped connection

14.  
A file which is copied from the internet onto your computer is
called _________

                      a. an upload                                          b.
a download                                      c. a load

15.  
Downloading files from the internet can ________ your computer
with a virus.

                      a. infect                                                  b.
contaminate                                    c. dirty

*ADSL stands for asymmetric digital subscriber line, but the
full term is almost never used.

3.2 Internet browsers

A. Match the browser toolbar button with the function.

1.      Back a.
Shows a list of the websites you have visited recently.

2.      Forward         b.
Opens the media bar, accessing internet radio, music, video etc.

3.      Stop c.
Displays the page you were on before.

4.      Refresh^[6] / Reload2           d. Shows the
latest version of the page.

5.      Home              e.
Opens the search panel.

6.      Search            f.
Displays the page you were on before using the Back button.

7.      Favourites1 / Bookmarks2                g. Displays
the page you have set as your home page.

8.      Media             h.
Prints the current page.

9.      History            i.
Stops a page from downloading.

10.   Mail j. Displays
the web addresses you have chosen as your favourites.

11.   Print                k.
Shows email options.

3.3 Search engines

What’s
the difference between a web directory and a search engine?

Web directories
(for example, Excite, Lycos) list categories and sub-categories with links to
websites. Search engines (for example, Google, Altavista) search the Web for
web pages according to the instructions that you give them.

A.  
Using
a search engine

Put the words into the spaces.

click on	criteria	database	hyperlinks
keywords	matches	media	refine
returns	sponsored	view

Stage 1: Enter one or more _____________.

Stage 2: The search engine looks for _____________ in
all the web pages on their _____________.

Stage 3: The search engine ____________ the
matches (or «hits») with _____________ to the web pages.

Stage 4: The search engine may also return
«_____________ links». These are links to the websites of companies
who have paid the search engine company.

Stage 5: You _____________ the hyperlink to
____________ the web page.

Stage 6: If necessary, you can _____________
your search by using advanced search _____________ such as language, country or
the type of _____________ you are looking for.

B.   
Logical
operators

You can refine your search by using logical operators. Match
the search engine instructions with the matches.

1. «English vocabulary»	a. Pages where both words appear.
2. English + vocabulary	b. Pages containing the phrase English vocabulary.
3. English NEAR vocabulary	c. Pages containing one of the words, but not both.
4. English OR vocabulary	d. Pages where the two words appear close together.
5. English NOT vocabulary	e. All pages that contain English except the ones which also contain vocabulary.

3.4 Things on the net

A. Match the activities with the internet features.

1.       Keep
a public diary of your journey through South America

2.       Lose
lots of money

3.       Find
out about the First World War

4.       Download
songs

5.       Listen
to music in real time

6.       Check
your email from any computer

7.       Find
links to other websites

8.       Exchange
messages in real time with friends or colleagues

9.       Check
the latest exchange rates

10.  
Read new articles about a subject that interests you

a.   webmail

b.   online
music store

c.    instant
messaging

d.   online
radio

e.   portal

f.    blog

g.   online
encyclopedia

h.   currency
converter

i.     e-zine

j.    
online casino

B. Can you match these activities with the internet features?
(It’s not easy – the terms are sometimes confused with each other.)

1. Exchange messages in real time about anything you like with strangers.		a. newsgroup
2. Post messages about your favourite pop group, and maybe reply to other fans’ messages.		b. forum
3. Exchange information and messages about saving a local wood from development with anybody who wants to join in.		c. discussion group
4. Exchange information and views about the economy of Australia with other Australian economists.		d. bulletin board / noticeboard
5. Post / download photos, video clips and messages among a group of friends.		e. chatroom

3.5 Internet terms

Choose the best words to complete the sentences.

1.   «The
website gets a thousand hits a week» means the website has a thousand
_________ a week.

                     a. sales                                                   b.
visits                                                    c. search
engine matches

2.  
The words, images and other material that make up a website are
called __________.

a. the contents                                     b. the content 3. Designs and drawings in websites are usually called __________.	c. the filling
a. web pictures                                     b. web graphics 4. Moving pictures in websites are usually called __________.	c. web illustrations
a. cartoons                                           b. movies	c. animations

5.   Websites with
sounds and/or video clips and/or animations have __________ content.

                      a. multimedia                                       b.
many-media                                     c. mixed-media

6.  
A space in a website where you enter information (address,
password etc.) is called a __________.

a. box                                                     b. strip 7. A hyperlink (see 3.3) is often called just __________.	c. field
a. a link                                                  b. a hyper 8. In real time (see 3.4) means __________.	c. an HL
a. during working hours                    b. instantly	c. in British Standard Time

9. A place with computers for public internet use is
usually called an internet café or __________. even if they don’t serve
coffee.

a. web café                                            b. computer café 10. Internet cafés offer internet __________.	c. cyber café
a. connection                                       b. availability	c. access

11. A program that adds functions
to a browser (eg Shockwave) is called a __________.

a. plug                                                     b. plugged-in 12. Temporary internet files are stored in the __________.	c. plug-in
a. cash                                                   b. cache	c. cashe

13. Colours which all browsers can display without problems
are called __________ colours.

                      a. browser
safe                                    b. browser acceptable                        c.
browser easy

3.6 E-commerce

Shopping on the net

A. Fill the gaps, then put these stages in order (number them
1 to 8).

account                     
add                      browse                      checkout
confirm                      delivery                     
details                      invoice

shopping
basket                      sign in

You usually have to allow at least two working days for ¹______________.

Choose an item, and ²______________ it to your ³______________.

Click ⁴ «______________». Now it’s too
late to change your mind!

When you have finished shopping, click «proceed to ⁵______________».

Usually, you will receive an ⁶______________ by
email.

Enter your name, address and card ⁷______________.

Before you can start shopping, you
usually have to ⁸______________ to the site. (If you don’t already
have an ⁹______________, you have to create one.) ¹⁰____________
the website, and decide what you want to buy.

B. Put the words into the spaces.

bid                
down                 encrypted                 online outbid               
padlock                secure server                 system

1.                  
Sites that ask for your credit card number or other personal
information should use a _________________, so the data you send is
_________________.

2.                  
A:  «Have you ever bought anything on an auction site like
eBay?»

B: «No. Once I made a
_________________  on something, but I was _________________ a few seconds
before the auction closed.»

3.                  
The _________________  symbol means that a web-page is secure.

4:             I couldn’t book my flight _________________  because
the airline’s ________________ was _________________.

Booking a hotel online

C.
Choose the best words.

You can often make a hotel reservation ^[7]
by /over
the internet, but you may have to pay a deposit. The deposit will
usually be returned ² to /
for you if you cancel your
reservation a week or more ³ in /
with advance.

You will usually receive
notification ⁴ about / of the booking ⁵ by / from email.
When you check ⁶ in / into the hotel, your details will probably
already be ⁷ on / inside the hotel system. When you check ⁸
out / out of, you will usually be given a receipt.

Filling in an e-form

D. Write the information into the fields.

3. 7 internet security

A.  
Choose
the best words to go into each of the spaces.

1.  
A person who illegally accesses somebody else’s computer over the
internet is called a

__________.

a.   pirate      b.
hack   c. hacker

2.  
A website which (in theory) cannot be accessed by a hacker is
__________.

a.   strong     b.
secure              c. clean

3.  
A website which can only be viewed by authorised people has
__________ access.

a.   reduced b.
small  c. restricted

4.  
Unwanted advertising emails are popularly known as __________.

a.   meatloaf                b.
spam  c. sausages

5.  
Software which blocks attempts by others to access your computer
over the internet is called a__________.

a. firewall                                               b. fire blanket 6. It’s essential to __________ your anti-virus protection regularly.	c. fire engine
a. up-to-date                                        b. date 7. Anti-virus software can __________ your computer for viruses.	c. update
a. detect                                                b. review	c. scan

8. Anti-virus software can also
____________ viruses on removable media, such as floppy disks.

a. detect                                                b. control 9. When your anti-virus software subscription __________…	c. see
a. ends                                                   b. stops 10. … it’s a good idea to __________ it immediately.	c. expires
a. renew                                                b. renovate	c. replace

B.   
Match
the malware with the damage. (It’s not easy, and the terms aresometimes
confused with each other.)

1.  
virus             a. collects and sends private
information from the infected

computer
to a third party

2.  
spyware       b. an undesirable  program which can
replicate itself across a network

3.  
trojan horse               c. allows a hacker to access
private information when he/she wishes

4.  
keystroke logger or keylogger               d. a
program which adds itself to an executable file, and can

cause
considerable damage to the data on the infected computer

5.  
worm           e. records characters that are typed into a
computer

3.8 Email

A. Look at the email and answer the questions true or false.

1.      The
recipient is Anna.

2.      The
sender is Anna.

3.      Bernard
knows that Carol knows when Anna will be arriving in Rome.

4.      Bernard
knows that Dave knows when Anna will be arriving in Rome.

5.      You
can say that Anna Cc-ed her email to Carol.

6.      You
can say that Anna Bcc-ed her email to Dave.

7.      The
subject line is empty.

8.      The
style of the email is formal.

9.     
Cc stands for carbon copy and Bcc stands for blind carbon copy,
but the full terms are almost never used.

10.   Carbon copies
were a method of making copies of documents typed on typewriters.

Sending an attachment

B. Put the words in the spaces.

attach                          
browse                           field                           inboxes

open    
                      send                           size

You can send almost any file as an attachment. ¹_______________
through the folders on your computer until you find the file you want to
attach. Click on «²_______________». The file will appear
in the attachments ³_______________. Then click «⁴_______________»,
and wait while the file uploads. Add more files if you wish. When you have
finished adding files, click «⁵_______________».

Some email ⁶_______________
will only receive attachments up to a certain ⁷_______________ with
one email, for example 10MB. If you need to send a lot of very big attachments,
it’s sometimes necessary to spread them over a number of separate emails.

3.9 Email comprehension 1

Hi Tony

Thanks for sending through that a/w so quickly. Just one
problem – I couldn’t open the attachment. I’m not sure why. My inbox is
virtually empty, so there’s plenty of room, and the attachment limit is 20MB,
so there’s no problem there. Perhaps there was a glitch somewhere. Anyway,
rather than trying to figure out what went wrong, could you just send it again?

Did we discuss file format? I don’t know much about TIFFs,
JPEGs etc, but I meant to tell you that if you have any queries on this, you
could get in touch with Steve, our designer. His email address is
steve@stevegreendesign.co.uk.

One other thing. When you resend me the a/w, could you cc it
to Angela? I’ve asked her to have a quick look at it before we put it in the
brochure.

I’m looking forward very much to seeing those pics – fingers
crossed that they’ll come through OK this time. However, if I still can’t
download them, I’ll ask you to put them on a disk and mail them. All the best

Jenny

A.  
Are
these statements true or false?

1.   Jenny didn’t
receive the a/w because her inbox is too small.

2.   The attached
files came to less than 20MB in total.

3.  
Jenny has resolved a technical problem, and the attachment will
come through without any problems next time.

4.   Tony will have
to resend the a/w.

5.   Jenny is a
graphic design expert

6.   Tony is also
going to put the files onto a disk and mail them.

7.   Angela has
already seen the a/w.

8.   The style is
too informal – business emails should always be more formal than this.

B.   
Find
words or expressions in the email which mean the same as the phrasesbelow.

1. artwork	_____________________________________
2. a small technical problem	_____________________________________
3. type of file	_____________________________________
4. questions about this	_____________________________________
5. send again	_____________________________________
6. email a copy to	_____________________________________
7. communicate with	_____________________________________
8. with luck…	_____________________________________

3.10 Email comprehension 2

A.  
Are
these statements true or false?

1.   Tony thinks
Jenny should change her email provider.

2.   The designer
will need to reformat the files.

3.   Angela doesn’t
have broadband.

4.   Tony is sending
resized versions of the a/w files to Angela.

5.   These versions
will look the same as the original versions.

6.   Tony is going
on holiday on Friday morning.

7.   Trevor may be
able to help with any problems that come up while Tony is away.

8.   The style is
neutral – neither formal nor informal.

B.   
Find
words or expressions in the email which mean the same as the phrasesbelow.

1. as you asked	_____________________________________
2. famous companies	_____________________________________
3. change the type of file	_____________________________________
4. I think, but I may be wrong…	_____________________________________
5. Low image resolution (see 1.6)	_____________________________________
6. on Friday afternoon or before	_____________________________________
7. comes up	_____________________________________
8. that’s urgent	_____________________________________

3.11 Useful verbs crossword

Complete the sentences with the missing verbs, and write them
into the crossword puzzle. Words in brackets mean the same as the missing
verbs.

1.  
__________  your holiday photos on theweb (display)

2.  
__________ the attachment in a newwindow

3.   __________
pop-ups (stop)

4.   __________  to
the internet

5 . __________  your wireless connection

(turn on)

5 . __________ your credit card details

(type in)

6.      __________ 
your anti-virus protection

7.      __________ 
the photo as a JPEG

8.      __________ 
a technical problem (sort
out)

9.      __________ 
on your firewall (enable)

10.   __________ 
your wireless connection

(turn off)

11.  
__________  your webpage to a webserver

12.  
__________ some clipart from theinternet

13.   __________ an
attachment with an email

14.   __________  for
something on eBay

15 . __________  pop-ups (permit)

15.    __________ 
the internet (use)

16.   __________  the
email to everybody else onthe team (send a copy of )

17.   __________  a
bid for something on eBay

18.  
__________  to a different ISP (change)

3.12 Revision wordsearch

There are 33 words connected with internet in this grid. Can
you find them all?

(Look down and across.)

_______email____________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________

_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________

_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________

3.13 Your internet

1.  
Who is your current ISP?

___________________________________________________________________________________________

2.  
Have you had any problems with them? If so, what?

___________________________________________________________________________________________

3.  
What type of internet connection do you have?

___________________________________________________________________________________________

4.   Is it fast
enough for your requirements? If not, how would a faster connection be useful
to you?___________________________________________________________________________________________

5.  
From where do you usually access the internet?

___________________________________________________________________________________________

6.  
On average, how many hours a week do you spend online?

___________________________________________________________________________________________

7.  
Have you ever done these things?

a.  
sent and received emails

b.  
chatted in real time

c.  
booked a flight online

d.  
used your credit or debit card to pay for something over the
internet

e.  
had a virus on your computer

f.   
had a problem with identity theft

g.  
downloaded a photo from a bulletin board

h.  
connected to the internet over a wireless connection

i.     set
up a wireless network in your own home or office

Answer keyUnit 0000

1.1 Hardware

From left to right:

laptop computer / desktop computer
mouse /  printer / scanner digital camera / fax machine / mobile phone PDA /
projector

docking station / battery / cable / socket / plug

1.2 Some useful verbs

1 f, 2 e, 3 c, 4 d, 5 g, 6 h, 7 b, 8 a, 9 b, 10 c, 11 a, 12
a, 13 b, 14 c, 15 b, 16 b, 17 a, 18 c

1.3 The workstation

1 tower, 2 power button, 3 floppy disk drive, 4 CD / DVD
drive, 5 screen, 6 wire / cable, 7 keyboard, 8 mouse, 9 key, 10 flat panel
monitor, 11 CRT (Cathode Ray Tube) monitor, 12, stand, 13 printer, 14 scanner,
15 desk, 16 chair, 17 telephone, 18 a, 19 c, 20 a, 21 b, 22 b, 23 c, 24 c, 25
b, 26 a, 27 c.

1.4 The keyboard

Part 1: (clockwise from top left)
function keys / indicator lights / calculator keys / return key / alphabet keys
/ space bar

Part 2: 1 backspace key, 2 shift key,
3 caps lock key, 4 tab key, 5 control key, 6 alt key, 7 escape key, 8 delete
key, 9 enter, 10, key in, 11 data input, 12 standard keyboard / ergonomic
keyboard

1.5 The mouse

1 scroll up, 2 scroll down, 3 hold down, 4 repetitive strain
injury, 5 touchpad (or mouse pad), 6 joystick, 7 roll, 8 optical, 9 single, 10
double, 11 on, 12 left button, 13 right button, 14 scroll wheel (or mouse
wheel), 15 pointer

1.6 Scanning

1                   
connected, 2 original, 3 at / dpi, 4 preview, 5 adjust /
brightness / contrast, 6 click, 7 text / OCR software,8 file format, 9 image
editing software, 10 all-in-one, 11 handheld, 12 flatbed, 13 high, 14 low

1.7 Some useful adjectives

1 b, 2 b, 3 c, 4 a, 5 c, 6 a, 7 c,
8 c, 9 a, 10 c, 11 b, 12 a, 13 a, 14 c, 15 c, 16 b

1.8 Printing

A: 1 cartridge, 2 replacement, 3 cover, 4 via, 5 out
of / reload, 6 jammed, 7 feed, 8 out, 9 mono, 10 printheads (or print nozzles),
11 double-sided (or two-sided), 12 collate, 13 portrait, 14 landscape

B: 2 laser, 3 laser, 4 laser, 5 inkjet, 6 laser, 7
laser, 8 inkjet

C: 1 T, 2 F (the colours are
cyan, magenta, yellow and black), 3 T, 4 F (they’re much slower than that), 5
F,

6 T, 7 F, 8 T, 9 T, 10 F

1.9 Mobile phones

Part 1: (from the top) earpiece / screen / keypad /
star key / hash key / microphone

Part 2: 1 networks, 2 operators, 3 tariffs, 4
pay-as-you-go, 5 top up, 6 users, 7 contract, 8 SIM card, 9 installed, 10
roaming.

Part 3: 1 b, 2 a, 3 a, 4 b, 5 c, 6 b, 7 a, 8 a, 9 c,
10 c, 11 b, 12 c, 13 d, 14 d, 15 b

1.10 Other devices

1 h, 2 a, 3 g,  4 b, 5 d, 6 c, 7 e, 8 f, 9 b, 10 a, 11 b, 12
b, 13 c, 14 c, 15 b

1.11 Inside a computer

A: 1 processor, 2 chips, 3 dual core, 4 speed, 5
megahertz, 6 megabytes, 7 motherboard, 8 upgraded

B: 1 mains electricity, 2 transformer, 3 surge
protector / spikes, 4 disconnect / supply / shock, 5 fan / overheating

1.12 Data storage

Part 1: 1 hard drive, 2 free space, 3 capacity, 4
burn, 5 eject, 6 drawer, 7 card / stick

Part 2: 2 e, 3 c, 4 d, 5 a, 6 g, 7 f

1.13 Connectivity

Part 1: 1 b, 2 a, 3 c, 4 b, 5 c, 6 a, 7 c, 8 b, 9 a

Part 2: 1 wireless, 2 devices, 3 enabled, 4 signals, 5
data, 6 developed, 7 telecommunications

1.14 Networks

LAN: 1 Local, 2 server, 3 terminals, 4 log onto, 5
intranet, 6 satellite, 7 WAN, 8 network card

Network topologies: 1 star, 2 hierarchical, 3 ring, 4
line or bus

1.15 Electronic payments

A: cash / outlets / central / goods / touch / receipts
/ funds / debit

B: 1 f, 2 c, 3 b, 4 h, 5 a, 6 d, 7 e, 8 g

C: 1 b, 2 a, 3 e, 4 d, 5 c

1.16 Review crossword

W

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2.1 Software: the basics

A: 1 b, 2 a, 3 a, 4 c, 5 c, 6 a, 7 b, 8 a, 9 c, 10 b,
11 b, 12 a, 13 b, 14 c

B: 1 installed, 2 launch, 3 renamed, 4 running /
close, 5 start menu, 6 window, 7 drag and drop, 8 search / find, 9 user /
password, 10 free up / uninstalling, 11 save

2.2 Using software: useful verbs

Set 1: 1 f, 2 e, 3 d, 4 b, 5 c, 6 a

Set 2: 1 d, 2 f, 3 b, 4 a, 5e, 6 c

Set 3: 1 b, 2 c, 3 e, 4 a, 5 f, 6 d

Set 4: 1 c, 2 a, 3 b, 4 e, 5 f, 6 d

2.3 The control panel

2 adding, 3 setting up, 4 format, 5 displayed, 6 background,
7 digital, 8 wallpaper, 9 image, 10 screen saver,

11 wireless, 12 performance, 13
properties, 14 tasks, 15 default

2.4 Applications

A: 1 c, 2 d, 3 f, 4 b, 5 a, 6 i, 7 g, 8 e, 9 h B:

S	O	F	T	W	A	R	E
					P
					P	R	O	G	R	A	M
					L
	D				I				P
	R				C				H		L
F	I	R	E	W	A	L	L		O		I
	V				T				T		C
S	E	C	U	R	I	T	Y	C	O	D	E
	R		P		O				A		N
			D		N				L		C
			A						B		E
B	O	O	T	L	E	G			U
			E						M

NOTES

A security code (no. can also be called a
product registration code or product licence code. A bootleg (no.
10) can also be called a pirate copy.

2.5 Some useful adjectives

A: 1 b, 2 a, 3 a, 4 c, 5 a, 6 c, 7 a, 8 b, 9 c

B: 1 e, 2 d, 3 b, 4 a, 5 c

2.6 Word processing 1

2
11
1
12
3
5
6
7
8
9
10
4

A:top margin

bottom margin left-hand margin right-hand margin
heading (or title) body text paragraph break indent

illustration illustration border (or frame) page
number

page border (or edge of the page)

B: 1 upper case (or capital
letters), 2 lower case (or small letters), 3 plain text, 4 bold, 5 italic, 6
bold italic,

7 underline, 8 strikethrough, 9 outline, 12 shadow

C: 1 b, 2 c, 3 b, 4 a, 5 b,
6 a

2.7 Word processing 2

A: 1 b, 2 a, 3 a, 4 c, 5 b, 6 b, 7 a

B: 1 e, 2 c, 3 a, 4 m, 5 g, 6 j, 7 p, 8 s, 9 d, 10 i,
11 u, 12 o, 13 t, 14 r, 15 k, 16 l, 17 w, 18 f, 19 v, 20 x, 21 b, 22 n, 23 q,
24 h

C: 1 true, 2 false (three columns and four rows), 3
true (also known as «white on black» or «WoB»), 4 false
(it’s the other way round), 5 true, 6 false (they’re black).

2.8 Word processing 3

A: 1 b, 2 d, 3 e, 4 h, 5 c, 6 j, 7 i, 8 f, 9 a, 10 g

B: 1 e, 2 a, 3 c, 4 f, 5 g, 6 h, 7 d, 8 b

C: 1 false (it’s been rotated 90 degrees
anti-clockwise), 2 false, 3 true, 4 true

D: 1 c, 2 c, 3 b, 4 a, 5 a, 6 c, 7 a, 8 c, 9 b, 10 a

2.9 Image editing

A: 1 d, 2 i, 3 j, 4 f, 5 g, 6 b, 7 a, 8 c, 9 e, 10 h

B: 1 false, 2 true, 3 true, 4 false (the word is thumbnails),
5 true

2.10 Graphic design

1 import, 2 export, 3 frame, 4 gradient, 5 kerning, 6 object,
7 layers, 8 overlaps, 9 blurred, 10, effect, 11 feathering, 12 full bleed, 13
slug, 14 stretched, 15 to press, 16 proofs, 17 presses, 18 separation, 19
plates, 20 converted, 21 reprographics

2.11 Spreadsheets

symbol	verb	noun	everyday speech
+	add	addition	«five plus three equals eight»
—	subtract	subtraction	«five minus three equals two»
*	multiply	multiplication	«five multiplied by three equals fifteen» «five times three equals fifteen»
/	divide	division	«fifteen divided by three equals five»
^	raise to the power of		«ten to the power of five is 100,000»

A: 1 a, 2 c, 3 c, 4 b, 5 c,
6 b, 7 a, 8 c, 9 c, 10 c, 11 b, 12 a B:

C: 1 true, 2 false (descending), 3 false (ascending),
4 true

D: 1 text, 2 values, 3
boxes, 4 series, 5 appearance

2.12 Presentation software

1 b, 2 a, 3 c, 4 c, 5 c, 6 a, 7 a, 8 b, 9 a, 10 c

2.13 Problems with software

Prepositions: 1 on / of, 3 to, 5 in, 6 on, 7 in, 8 to,
9 on, a from, d on, e down, g with, h to / on Matching: 1 b, 2 g, 3 e, 4
f, 5 d, 6 h, 7 i, 8 c, 9 a

2.14 Which program?

(Features generally associated with
application types – some versions may have different features.)

                                                                   word processor        spreadsheet           image
editor          media player

1.  
select text                x              x

2.  
save as JPEG            x

3.  
insert table              x

4. play				x
5. touch up			x
6. import photo	x		x
7. exit	x	x	x	x
8. copy from CD				x
9. check internet for updates	x	x	x	x
10. copy block of cells	x	x
11. insert text box	x
12. page set-up	x	x
13. optimise for internet			x
14. uninstall	x	x	x	x
15. add border	x	x
16. insert bullet points	x
17. convert to MP3				x
18. paste into new document	x	x
19. check spelling	x	x
20. change text direction	x
21. flip, crop and rotate			x
22. sort	x	x
23. alter formula values		x
24. create playlist				x
25. print	x	x	x
26. clear all cells		x
27. maximise window	x	x	x	x
28. insert column break	x
29. convert to greyscale			x
30. open	x	x	x	x

2.15 Revision quiz

1. Windows (95/98/2000/ME/XP), Mac (OS9, OSX etc),  Linux, 2.
The recycle bin, 3. Wallpaper, 4. The control panel, 5. An image editor, 6. A
media player, 7. Freeware, 8. Capital letters in highlighted bold italic
underline, 9. Arial 9 point double spaced, 10. A template, 11. The clipboard,
12. It’s a mirror image of the original, 13. Softening an image, 14.
Thumbnails, 15. To sort, 16. A cell, 17 A slideshow, 18. A bug, 19. It
compresses files, 20. Drivers, 21. Columns and rows, 22. Dollar sign, 23. ampersand,
24. asterisk (or multiply sign), 25.  hash, 26. brackets, 27. forward slash (or
divide sign), 28. backward slash, 29. question mark, 30. plus sign

3.1 The internet: the basics

A: 1 network, 2 over, 3 servers, 4 access, 5 provider,
6 discussion

B: close
down your browser connect to your ISP disconnect from the internet enter a web
address (also known as a URL)

launch your browser (for example,
Internet Explorer, Netscape Navigator or Mozilla Firefox) perhaps wait for a
few seconds while the web-page downloads view the page

C: 1 b, 2 c, 3 b, 4 c, 5 b, 6 b, 7 a, 8 b, 9 a, 10 c,
11 b, 12 a, 13 c, 14 b, 15 a

3.2 Internet browsers

A: 1 c, 2 f, 3 i, 4 d, 5 g, 6 e, 7 j, 8 b, 9 a, 10 k,
11 h

B:

1.   False. They
are similar, but there are some minor differences.

2.   True

3.   True

4.   False –
they can be deleted (in Internet Explorer, go to Tools /  Internet
Options / Delete Files)

5.   True

6.   True

7.   False. Many
are advertisements, but information about program updates etc. is also
sometimes displayed as pop-ups.

8.   True

3.3 Search engines

A: 1 keywords, 2 matches / database, 3 returns /
hyperlinks, 4 sponsored, 5 click on / view, 6 refine / criteria

/ media

B: 1 b, 2 a, 3 d, 4 c, 5 e

3.4 Things on the net

A: 1 f, 2 j, 3 g, 4 b, 5 d, 6 a, 7 e, 8 c, 9 h, 10 i

B: 1 e, 2 c, 3 a, 4 b, 5 d (but
note that a, b and c are sometimes confused with each other)

3.5 Internet terms

1 b, 2 b, 3 b, 4 c, 5 a, 6 c, 7 a,
8 b, 9 c, 10 c, 11c, 12 b, 13 a

3.6 E-commerce

A:

You usually have to allow at least two working days for ¹ delivery.

Choose an item, and ² add it to your ³ shopping
basket.

Click ⁴ «confirm«. Now it’s too late to
change your mind!

When you have finished shopping, click «proceed to ⁵ checkout«.

Usually, you will receive an ⁶ invoice by email.

Enter your name, address and card ⁷ details.

Before you can start shopping, you usually have to ⁸ sign
in to the site. (If you don’t already have an ⁹ account,
you have to create one.)

¹⁰ Browse the
website, and decide what you want to buy.

B: 1 secure server / encrypted,
2 bid / outbid, 3 padlock, 4 online / system / down C: 1 over, 2 to, 3
in, 4 of, 5 by, 6 into, 7 on, 8 out

D:

Name

Title: Ms

Forename(s): Anne Mary

Surname: Jones               

Billing address

Line 1: Apartment 17            

Line 2: Bellevue Apartments

Line 3: 213 Wood Street          

Town / City: Chicago 

State¹ / Province /
County²: Illinois       

Zip Code¹ / Postcode²:
IL 60611

Country:
USA                                                                                                              

Date of birth: 27/03/1965   

Card type: Visa debit                               

Card number: 4044 5055 6066
7077                                                             

Daytime telephone number (inc.
country code)  +1 888 999 0000 email address: amj999@hotmail.com confirm
email address: amj999@hotmail.com

E: When you pay by debit card, the money is taken
almost immediately from your bank account. When you pay by credit card, you
don’t have to pay anything until you receive a bill from the credit card
company.

3.7 Internet  security

A: 1 c, 2 b, 3 c, 4 b, 5 a, 6 c, 7 c, 8 a, 9 c, 10 a

B: 1 d, 2 a, 3 c, 4 e, 5 b

3.8 Email

A: 1 false (the recipient is
Bernard), 2 true, 3 true, 4 false, 5 true, 6 true, 7 false, 8 false, 9 true,
10, true B: 1 browse, 2 open, 3 field, 4 attach, 5 send, 6 inboxes, 7
size

3.9 Email comprehension 1

A: 1 false, 2 true, 3 false, 4 true, 5 false, 6 false,
7 false, 8 false – some business emails are very informal, other are very
formal. It depends on the situation.

B: 1 a/w, 2 glitch (informal word), 3 file format, 4
queries on this, 5 resend, 6 cc, 7 get in touch with, 8 fingers crossed

3.10 Email comprehension 2

A: 1 true, 2 false, 3 true, 4 true, 5 false, 6 false,
7 true, 8 true. Some of the language is quite informal, but the email begins
and ends with Dear… and Best regards, and the tone is not particularly
friendly.

B: as requested, 2 big names, 3 reformat, 4 I
understand that…, 5 low-res, 6 by Friday afternoon, 7 arises, 8 that won’t keep

3.11 Useful verbs crossword

	P	O	S	T
		P			B	L	O	C	K
		E						O
	E	N	A	B	L	E		N
	N							N
	T		U	P	D	A	T	E
	E							C
	R	E	F	O	R	M	A	T
					E
		T			S
D		U	P	L	O	A	D
I		R			L		O
S	E	N	D		V		W
A					E		N
B	I	D					L
L				A	L	L	O	W
E			C	C			A
				C			D
	M	A	K	E
				S
				S	W	I	T	C	H

1 
post

2 
open

3 
block

4 
connect

5  across
– enable, 5 down – enter

6 
update

7  reformat8
resolve

9 
turn (on)

10    
disable11 upload

12  
download

13  
send

14  
bid

15  
across – allow, 15 down – access

16  
cc (used as a verb)

17  
make

18  
switch

3.12 Revision wordsearch

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